scholarly journals Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India

Author(s):  
Ernesto Noronha ◽  
Premilla D'Cruz

Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conversational interviews with 18 telemarketing agents identified vi a snowball sampling and were subject to holistic and sententious thematic analyses. Reconciling dichotomous experiences at work was the label used to capture participants’ core experiences and indicated that while participants’ simultaneous positive and negative experiences contributed to a sense of concomitant stress and well-being, they employed various strategies to maintain a balance between positive experiences/well-being and negative experiences/stress.

Propelled ◽  
2020 ◽  
pp. 1-9
Author(s):  
Andreas Elpidorou

The chapter explores the nature of the good life, articulates the role that happiness, pleasure, and positive emotions play in such a life, and considers the effects of emotional adaptation and emotional diversity on our well-being. By drawing upon both philosophical literature and research in social psychology and cognitive neuroscience, it argues for a broad conception of the good life, one that does not identify the good life simply with the presence of positive experiences and the absence of negative ones. The chapter shows not only that negative experiences aren’t detrimental to our well-being, but that they are often necessary to achieve it.


2014 ◽  
Vol 13 (4) ◽  
pp. 1057-1069 ◽  
Author(s):  
Farya Phillips

AbstractObjective:Adolescents are considered the group most susceptible to negative psychosocial outcomes when faced with a parent's illness. However, there has been extremely limited research on the adolescent's adjustment to advanced parental cancer. The aim of our study was to gain understanding of the experiences of adolescents, in their own words, to gather pilot data about the needs of this population that will be valuable in developing interventions for adolescents facing parental cancer.Method:A hermeneutic phenomenological approach was applied using in-depth semistructured interviews to inquire about adolescents' experiences. Some 10 adolescents (7 males, 3 females) aged 14–17 were interviewed.Results:Four essential themes about adolescents living with a parent's advanced cancer emerged from the analysis: “life interrupted,” “being there,” “managing emotions,” and “positives prevail.” These findings underscore the significant impact an advanced cancer diagnosis can have on a family unit and suggest that the experience may also have the potential of creating opportunities for growth and well-being. Our findings reinforce previous results that advocate for the importance of family and peer support, positive attitude, and open communication when a family is coping with advanced parental cancer.Significance of results:Understanding how adolescents gain strength from their relationships with family and peers offers healthcare professionals an opportunity to have services and strategies in place to foster these relationships.


2014 ◽  
Vol 2014 ◽  
pp. 1-7 ◽  
Author(s):  
Ragnfrid Kogstad ◽  
Tor-Johan Ekeland ◽  
Jan Kaare Hummelvoll

Objective. As the history of psychiatry has been written, users have told their stories and often presented pictures incompatible with the professional or official versions. We ask if such a gap still exists and what the ethical as well as epistemological implications may be. Study Design. The design is based on a hermeneutic-phenomenological approach, with a qualitative content analysis of the narratives. Data Sources. The paper draws on user narratives written after the year 2000, describing positive and negative experiences with the mental health services. Extraction Methods. Among 972 users answering a questionnaire, 492 also answered the open questions and wrote one or two stories. We received 715 stories. 610 contained enough information to be included in this narrative analysis. Principal Findings. The stories are coherent, containing traditional narrative plots, but reports about miscommunication, rejection, lack of responsiveness, and humiliation are numerous. Conclusions. The picture drawn from this material has ethical as well as epistemological implications and motivates reflections upon theoretical and practical consequences when users’ experiences do not influence professional knowledge to a larger degree.


1995 ◽  
Vol 31 (1) ◽  
pp. 11-21 ◽  
Author(s):  
Torill Christine Lindstrõm

Relationships between experiencing “the presence of the dead” and psychological outcome parameters were studied in thirty-nine widows, early in bereavement and twelve months later. Self-evaluation of coping, expectancies about future coping, and scores on psychological standard questionnaires (“Spielberger State-Trait Anxiety Scale” (STAI), “Goldberg Health Questionnaire” (GHQ), “General Well-Being Schedule” (GWB), “Sjõberg Measurement of Mood” (SJO) and “Life Style Index” (LSI) were used as indicators of outcome. A majority of the widows reported “sensing experiences” at both occasions. The sensing experiences were categorized as being “neutral to slightly positive,” “extremely positive,” and “extremely negative.” “Extremely positive,” and “extremely negative” experiences were found to be associated with poor adaptational outcomes, whereas “neutral to slightly positive experiences” and no sensing experiences were associated with good outcomes. The nature of the sensing experience, therefore, seems to predict adaptation after bereavement.


Author(s):  
Tamaryn L. Aslett ◽  
Liesl Van Der Merwe ◽  
Jaco H. Kruger

This article documents a study that investigated the reasons why a group of student rugby players habitually listen to music as part of their pre-match routine. The investigation followed a hermeneutic phenomenological approach that allowed the players to verbalise their personal music listening experiences. The investigation links the music listening practices of the players with the concept of musical experience as an innate human capacity directed towards general well-being. For the players, well-being is a basic condition of happiness and optimism. Achieving and maintaining this condition draws on the emotive qualities of musical sound patterns, as well as the powerful, socially situated meanings of song lyrics. Consequent states of mind conceptualise a rewarding existence by integrating experiences in sport as well as in music. Directed towards rugby practice, the study found that music listening is an informal, individual activity that involves the use of earphones. The sense of personal isolation this induces is a prerequisite for generating focus as well as controlled energy, a state of mind regarded as essential for effective participation in rugby. The pervasive use yet informal application of this strategy by rugby players points to an officially undervalued psychological resource. This finding has implications for fuller exploitation and incorporation of music listening into rugby training programmes.


Author(s):  
Nancy L. Sin ◽  
David M. Almeida

Positive emotions and minor positive events are more likely to occur in people’s daily lives than negative emotions and stressors. This chapter provides an overview of theoretical perspectives and previous research linking positive experiences with stress and health. A conceptual framework is proposed that describes constructs within the realm of “daily positive experiences.” The framework posits that daily positive experiences contribute to health through biological, behavioral, and stress-buffering pathways. The sociodemographic patterning of daily positive experiences by age, gender, race, and socioeconomic status is described. Multidisciplinary work is presented linking between-person differences and within-person (day-to-day) variations in daily positive experiences to stressor reactivity, inflammation, and diurnal cortisol rhythms. The chapter concludes with a discussion of unanswered questions and key areas for future discovery and innovation. The study of everyday positive experiences provides insights into health and well-being that go beyond what can be learned from focusing solely on negative experiences.


2021 ◽  
Vol 2 (3) ◽  
pp. 296-304
Author(s):  
Esma Emmioglu Sarikaya ◽  
Ayşe Çağlar

This study examines the experiences of four Ph.D. drop-out students in Geography programs in Turkey. Phone interviews were used to collect data. Narrative inquiry was used as a research design. Snowball sampling was used to reach the participants of the study. The study participants were two men and two women who started their Ph.D. programs in different universities in Turkey. The main reason that the participants had started their Ph.D. degrees was for getting academic jobs. The participants reported that they had positive experiences such as learning new skills and expanding knowledge but also negative experiences during their Ph.D. programs. All participants dropped out of their Ph.D. programs while they were writing their dissertations. Participants reported several personal (e.g., lack of skills) and circumstantial (e.g., social responsibilities, commuting) factors as reasons for quitting their Ph.D. programs. For educators, administrators, and policymakers, we recommended that setting higher criteria for Ph.D. students should be considered to attract and accept the best candidates for doctoral programs. During the doctorate, students should be able to select their supervisors or change their supervisors. In addition, doctoral students should be offered opportunities to socialize, share information, and learn from each other and should be encouraged to cooperate.


Author(s):  
Jasmine Cheung ◽  
Sandra West ◽  
Maureen Boughton

The frontline nurses’ experience of nursing with overstretched resources in acute care setting can affect their health and well-being. Little is known about the experience of registered nurses faced with the care of a patient outside their area of expertise. The aim of this paper is to explore the phenomenon of nursing the outlier patient, when patients are nursed in a ward that is not specifically developed to deal with the major clinical diagnosis involved (e.g., renal patient in gynecology ward). Using a hermeneutic phenomenological approach, eleven individual face-to-face in-depth interviews were conducted with registered nurses in New South Wales, Australia. The study identified that each nurse had a specialty construct developed from nursing in a specialized environment. Each nurse had normalized the experience of specialty nursing and had developed a way of thinking and practicing theorized as a “care ladder”. By grouping and analyzing various “care ladders” together, the nursing capacities common to nurses formed the phenomenological orientation, namely “the composite care ladder”. Compared to nursing specialty-appropriate patients, nursing the outlier patient caused disruption of the care ladder, with some nurses becoming less capable as they were nursing the outlier patient. Nursing the outlier patient disrupted the nurses’ normalized constructs of nursing. This study suggests that nursing patients in specialty-appropriate wards will improve patient outcomes and reduce impacts on the nurses’ morale.


2019 ◽  
Vol 79 (1) ◽  
pp. 21-33 ◽  
Author(s):  
Margareta Sjöblom ◽  
Lars Jacobsson ◽  
Kerstin Öhrling ◽  
Catrine Kostenius

Objective: The purpose of this study was to gain more knowledge about the phenomenon of the inner child in relation to health and well-being as reflected in play experienced by schoolchildren. Design/method: Participants were 20 schoolchildren recruited from a primary school in a medium-size city in central Sweden. The children who agreed to participate were 14 girls and 6 boys aged between 9 and 10 years old in grade 3. A hermeneutic phenomenological approach was used to analyse the data consisting of the schoolchildren’s drawings and transcribed interviews. Participants’ verbal reflections on their drawings enabled deeper insight into their lived experiences of play. Results: Findings from this study demonstrate how schoolchildren are influenced by the inner child in childhood to handle conflicts, to cope, to make choices, to build relationships to connect and to dream about the future. The schoolchildren in this study developed their coping skills in conflict situations as part of friendship making. Conclusion: The value play offers for health and well-being reveals how schoolchildren are influenced by the inner child in childhood. Gaining knowledge from schoolchildren’s own voices about play makes a worthwhile contribution to research. In addition, the value play provides to schoolchildren’s health and well-being suggest that play can be an important tool as part of health education.


2020 ◽  
pp. 105477381989882
Author(s):  
Maddi Olano-Lizarraga ◽  
Jesús Martín-Martín ◽  
Cristina Oroviogoicoechea ◽  
Maribel Saracíbar-Razquin

The complicated situation experienced by chronic heart failure (CHF) patients affects their entire well-being but clinical practice continues to fail to adequately respond to their demands. The aim of this study was to understand the meaning of living with CHF from the patient’s perspective. A hermeneutic phenomenological study was conducted according to Van Manen’s phenomenology of practice method. Individual conversational interviews were held with 20 outpatients with CHF. Six main themes emerged from the analysis: (1) Living with CHF involves a profound change in the person; (2) The person living with CHF has to accept their situation; (3) The person with CHF needs to feel that their life is normal and demonstrate it to others; (4) The person with CHF needs to have hope; (5) Having CHF makes the person continuously aware of the possibility of dying; (6) The person with CHF feels that it negatively influences their close environment.


Sign in / Sign up

Export Citation Format

Share Document