A Study on the Factors and Improvement of Broadcasting Service Quality for the Persons with Disabilities: Focusing on interviews with persons related to its access services

2021 ◽  
Vol 25 (2) ◽  
pp. 115-151
Author(s):  
Jongwon Ha ◽  
Jungsook Park ◽  
Kisung Park
Keyword(s):  
Service Quality ◽  
Persons With Disabilities ◽  
Broadcasting Service ◽  
Access Services

Persons with disability perception of facilities management service quality: hospital buildings in Malaysia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nuratiqah Aisyah Awang ◽  
Shirley Jin Lin Chua ◽  
Azlan Shah Ali ◽  
Cheong Peng Au-Yong ◽  
Amaramalar Selvi Naicker ◽  
...  
Keyword(s):  
Service Quality ◽  
Strategy Development ◽  
Future Research ◽  
Facilities Management ◽  
Management Service ◽  
Management Activity ◽  
Persons With Disabilities ◽  
Content Type ◽  
Quality Aspect ◽  
The Right

PurposeThis study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia.Design/methodology/approachA questionnaire survey was conducted with 99 respondents in selected hospitals in Selangor, Malaysia.FindingsThis study aims to discover the perception of PWDs towards FM service quality, and it has found a gap for improvement. The area that requires the highest attention includes the importance of (1) assurance on accessibility despite maintenance activity being conducted (2) criticality of facilities maintenance itself, (3) assurance on comfort and safety, (4) reliable medium to ask for assistance or giving feedback, (5) signage that is clearly seen and easily understood and (6) staff responsiveness.Research limitations/implicationsThis instrument is validated by PWDs under the physical disability category only, specifically in the hospital context. Future research is recommended to identify the FM service quality aspect for different categories of disability (sensory, mental or intellectual impairment).Practical implicationsThe findings provide evidence for FM to consider PWDs' perceptions in FM strategy development. Even FM provides a healthcare support system. FM service quality partly reflects healthcare service quality.Social implicationsAccommodating the need of PWDs through the improvement of FM service quality aspect will partly fulfil the right of PWDs for equality of access to healthcare.Originality/valueThis SERVQUAL tools can be improvised and used to measure the perception of PWDs on FM service quality systematically and holistically. Understanding the service quality aspect is important for a facility manager to precisely measure and prioritise what is truly important to the building users with special needs and try to accommodate this need in the management activity.

scholarly journals Disability Rights in Botswana: Perspectives of Individuals With Disabilities

2019 ◽  
Vol 31 (1) ◽  
pp. 46-56
Author(s):  
Sourav Mukhopadhyay ◽  
Emmanuel Moswela
Keyword(s):  
Service Providers ◽  
Disability Rights ◽  
Individuals With Disabilities ◽  
Persons With Disabilities ◽  
Information Barriers ◽  
Transport Barriers ◽  
United Nations Convention ◽  
The Government ◽  
Depth Interviews ◽  
Access Services

Even though the United Nations Convention on the Rights of Persons With Disabilities (UN-CRPD) 2006 has been in existence for the last 10 years, the Government of Botswana has not ratified the convention. As a result, individuals with disabilities (IWDs) fail to access services and are at the mercy of the service providers. This qualitative study involved in-depth interviews with 30 IWDs about their experiences related to disability rights. Analysis of the data indicated that IWDs face several challenges in exercising their basic rights; these challenges being (a) stigmatization, (b) infrastructural barriers, (c) transport barriers, and (d) information barriers. Findings suggested that awareness of disability rights among IWDs, caregivers, and the general public was generally low. As a result, many IWDs were not aware of their rights and therefore could not exercise their rights fully.

scholarly journals A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Symmetry ◽  
2019 ◽  
Vol 11 (8) ◽  
pp. 992 ◽  
Author(s):  
Đorđević ◽  
Stojić ◽  
Stević ◽  
Pamučar ◽  
Vulević ◽  
...  
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Rail Transport ◽  
Passenger Transport ◽  
Main Category ◽  
Persons With Disabilities ◽  
New Model ◽  
Customer Care ◽  
Consistency Method

The European standard on transport logistics and services in public passenger transport EN 13816 is based on a relationship between the perception of users and transport carriers throughout the groups of criteria taken as a basis for observation in this paper. The constant development and improvement of services in order to achieve sustainability of passenger transport is an imperative on the one hand and a challenge on the other. This is highly evident in persons with disabilities who are faced with many physical and social barriers related to access to rail transport. In this paper, a new model for the selection of criteria for the quality of passenger service in rail transport, from the perspective of persons with disabilities as the main category of passengers, has been created. The survey has covered 168 criteria classified in several groups and the entire territory of Serbia. In order to select the most important criteria, a new model that implies the integration of Full Consistency Method and a Rough Power Heronian aggregator has been developed. The development of a new aggregator enables more accurate decision-making in the process of group decision-making. The results obtained in this paper show that the most important criteria according to importance are Accessibility, Availability, Security, Time, Customer care, Information, Comfort, Environmental impact. Based on the criteria obtained for the service quality of rail transport for persons with disabilities, railway carriers will be able to change and improve the existing services, content, characteristics, equipment of railway stations and vehicles.

scholarly journals Investigation of Service Quality of Measurement Reference Points for the Internet Services on Mobile Networks

2016 ◽  
Vol 53 (5) ◽  
pp. 64-73 ◽  
Author(s):  
E. Lipenbergs ◽  
Vj. Bobrovs ◽  
G. Ivanovs
Keyword(s):  
Service Quality ◽  
Mobile Networks ◽  
Public Awareness ◽  
Internet Access ◽  
Reference Points ◽  
The Internet ◽  
Service Monitoring ◽  
Access Service ◽  
Access Services

Abstract To ensure that end-users and consumers have access to comprehensive, comparable and user-friendly information regarding the Internet access service quality, it is necessary to implement and regularly renew a set of legislative regulatory acts and to provide monitoring of the quality of Internet access services regarding the current European Regulatory Framework. The actual situation regarding the quality of service monitoring solutions in different European countries depends on national regulatory initiatives and public awareness. The service monitoring solutions are implemented using different measurement methodologies and tools. The paper investigates the practical implementations for developing a harmonising approach to quality monitoring in order to obtain objective information on the quality of Internet access services on mobile networks.

scholarly journals Implementation and Evaluation of 10.2 channel Microphone for UHDTV Audio

2016 ◽  
Author(s):  
Daeyoung Jang ◽  
Jae-hyoun Yoo ◽  
Tae Jin Lee
Keyword(s):  
Service Quality ◽  
Acquisition System ◽  
User Requirements ◽  
Preliminary Evaluation ◽  
Next Generation ◽  
High Quality ◽  
Spatial Sound ◽  
The Creation ◽  
Broadcasting Service

As broadcasting environments change rapidly to digital, user requirements for next-generation services that surpass the current HDTV service quality become more demanding. The next-generation of broadcasting services will change from HD to UHD and from 5.1 channel audio to more than 10 audio channels, including a height channel for a high quality realistic broadcasting service. In accordance with the estimated trends of future broadcasting services, we propose a 10.2 channel audio format for a Korean UHDTV broadcasting service. It can create almost similar spatial sound images as 22.2 channel audio with half the number of speakers. In this paper, we propose a 10.2 channel audio acquisition system for the creation of UHDTV content, and measurements and preliminary evaluation are carried out to determine whether the performance is acceptable for broadcasting.

scholarly journals Is the Right to Access to the Services and Supports Ensured for the Deaf and Hard-of-Hearing Children? An Ethnographic Study Based on the Experience of Hearing Parents

Societies ◽  
2018 ◽  
Vol 8 (3) ◽  
pp. 53
Author(s):  
Carolina Puyaltó ◽  
Charles Gaucher ◽  
Ann Beaton
Keyword(s):  
Hard Of Hearing ◽  
Ethnographic Study ◽  
Persons With Disabilities ◽  
Hearing Parents ◽  
Depth Interview ◽  
United Nations Convention ◽  
Services And Supports ◽  
The Right ◽  
Hearing Children ◽  
Access Services

The right of people with disabilities to access services and supports they need is internationally recognized by the United Nations’ Convention (CRPD) on the Rights of Persons with Disabilities. However, deaf and hard-of-hearing children face obstacles to access services requested by their parents. As part of a broader ethnographic research project focused on the experience of Francophone hearing parents of deaf and hard-of-hearing children, this study explores the obstacles encountered by parents in their struggle to ensure that the needs of their children are met. 117 parents from Canada (n = 52), Belgium (n = 15), France (n = 23), and Switzerland (n = 27) participated in an in-depth interview. The main findings show that parents face important difficulties to access the available services due to their rural location, situated far from the main health services and due to the long wait times. Also, the unavailability of some of the rehabilitation and educational services represent another important obstacle that leads parents to become the main advocates for their children rights. Finally, some lines of action to implement the CRPD provisions are drawn to contribute to the right of deaf and hard-of-hearing children to access to the services they need.

scholarly journals Breaking the Web Barriers of the e-Administration Using an Accessible Digital Certificate Based on a Cryptographic Token

2015 ◽  
Vol 2015 ◽  
pp. 1-11 ◽  
Author(s):  
Boni García ◽  
Ana Gómez ◽  
Rafael Conde ◽  
Yolanda Hernández ◽  
Miguel Ángel Valero
Keyword(s):  
Physical Disability ◽  
Waiting Times ◽  
Digital Certificate ◽  
Persons With Disabilities ◽  
Government Services ◽  
Cord Injury ◽  
Significant Barrier ◽  
Access Information ◽  
Identity Cards ◽  
Access Services

The purpose of developing e-Government is to make public administrations more efficient and transparent and to allow citizens to more comfortably and effectively access information. Such benefits are even more important to people with a physical disability, allowing them to reduce waiting times in procedures and travel. However, it is not in widespread use among this group, as they not only harbor the same fears as other citizens, but also must cope with the barriers inherent to their disability. This research proposes a solution to help persons with disabilities access e-Government services. This work, in cooperation with the Spanish Federation of Spinal-Cord Injury Victims and the Severely Disabled, includes the development of a portal specially oriented towards people with disabilities to help them locate and access services offered by Spanish administrations. Use of the portal relies on digital authentication of users based on X.509, which are found in identity cards of Spanish citizens. However, an analysis of their use reveals that this feature constitutes a significant barrier to accessibility. This paper proposes a more accessible solution using a USB cryptographic token that can conceal from users all complexity entailed in access to certificate-based applications, while assuring the required security.

Shared Responsibilities for Full Participation in Society: Planning Further Integration of the ICF Into AAC

2016 ◽  
Vol 1 (12) ◽  
pp. 83-93 ◽  
Author(s):  
Mary Blake Huer ◽  
Travis T. Threats
Keyword(s):  
Environmental Factors ◽  
Augmentative And Alternative Communication ◽  
Functional Limitations ◽  
Community Support ◽  
World Health ◽  
International Classification Of Functioning ◽  
Personal Factors ◽  
Social Service Agencies ◽  
Persons With Disabilities ◽  
Full Participation

The World Health Organization's (WHO's) 2001 International Classification of Functioning Disability and Health (ICF) has as one of its central tenets the full inclusion of persons with disabilities in society. It acknowledges the need for medical and rehabilitation intervention in its biopscychosocial framework. However, the WHO realizes that society must do its part to facilitate this full participation and empowerment. Persons with complex communication needs (PWCCN) often need augmentative and alternative communication (AAC) in order to express themselves. However, in order to access and successfully use AAC, PWCCN need access to the necessary AAC devices and services, as well as a willing society to interact with them as full contributing members of society. The factors outside of a person's specific physical and/or cognitive functional limitations are addressed in the ICF via the Personal and Environmental Factors. Personal Factors include the individual's personality traits, lifestyle, experiences, social/educational/professional background, race, gender, and age. Environmental Factors include community support systems, social service agencies, governments, social networks, and those persons that interact with the PWCCN. This article addresses the sociopolitical influences on PWCCN and their functioning from a human rights perspective. The necessary introspective role of speech-language pathologists in this process is explored.

TQM: Evaluating service quality.

1993 ◽  
Vol 45 (3) ◽  
pp. 31-33 ◽  
Author(s):  
Gregory D. Chowanec
Keyword(s):  
Service Quality
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