Survey on Civil Complaints Management System by Using Machine Learning Techniques
Today’s Government Complaints Registration System is totally Human Operable hence it consumes lot of time to resolve each of those complaint. The proposed system is being developed for the government offices to create a helpful complaint registering platform which will be efficient. The Framework model of civil complaint handling system is done by using sentimental analysis and ML techniques to speed up the process of categorization and prioritization of complaints. The system will analyses the citizen sentiment to prioritize the complaints. Later then the categorization of complaints done by using clustering method and give them priority based upon urgency of each one respectively. The municipality can use this method to identify citizen’s needs and estimate their satisfaction.