scholarly journals KUALITAS PELAYANAN STASIUN PENGISIAN BAHAN BAKAR UMUM PANRENG KECAMATAN BARANTI KABUPATEN SIDENRENG RAPPANG

2019 ◽  
Vol 7 (2) ◽  
pp. 52-58
Author(s):  
Karmila Yusuf ◽  
Kamaruddin Sellang ◽  
Hariyanti Hamid
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Analysis ◽  
Fuel Oil ◽  
Literature Study ◽  
Summary Table ◽  
Quantitative Descriptive Analysis ◽  
Sample Technique ◽  
Quantitative Descriptive

This study aims to determine the quality of service affect customer satisfaction at Panreng SPBU District Baranti Sidenreng Rappang District and to find out which of the quality of services which include physical evidence, reliability, assurance, responsiveness, and empathy that have a dominant influence on customer satisfaction at Panreng SPBU Baranti District, Sidenreng Rappang Regency. The approach of the research method used in this research is a quantitative descriptive approach. The population in this study is customers who buy fuel oil at Panreng gas station, which is estimated that there are 250 buyers a day. The sample technique used is Random Sampling using the Slovin formula to produce 71 samples. Data collection techniques carried out in this study were observation, questionnaires, documentation, and literature study. The collected data is then processed and analyzed using quantitative descriptive analysis techniques with the help of descriptive statistics using SPSS 21.0 and Likert Scale. From the results of the study and discussion of the overall value shows that: (1) the quality of service affects customer satisfaction, declared significant / significant with a percentage of 55.1% obtained from the correlation coefficient in the model summary table. (2) the service quality factor which has the highest influence is the responsiveness indicator factor with a percentage of 74% obtained from the results of the questionnaire accumulation.

scholarly journals Service Quality Based Analysis : Case of Housekeeping Attendant, Segara Village Hotel

2015 ◽  
Vol 1 (1) ◽  
pp. 7
Author(s):  
Ni Made Ayu Sulasmini ◽  
I Gede Gio Pana Saputra
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
And Performance ◽  
Quantitative Descriptive ◽  
Level Of Importance ◽  
Scale Data

Quality of service is any activity carried out by the company or hotel in order to meet consumer expectations. The dimensions of the service quality are Tangible, Reliability, Responsiveness, Assurance and Empathy. Various efforts need to be considered by the hotel in order to satisfy the guests. So is the case with Segara Village Hotel which is a four-star hotel in Sanur. This study aims to determine the quality of service of room attendants at Segara Village Hotel, using the techniques of qualitative-quantitative descriptive analysis. Respondents in this study were guests at Segara Village Hotel as many as 50 people. Data obtained by questionnaires that measured using a Likert scale. Data were analyzed using analysis techniques and performance level of importance, and the Cartesian diagram. It was found that the factors are a top priority (considered important by guests, but the implementation is felt still less) is the appearance of room attendant, accuracy, reliability, timeliness in cleaning room, the provision of information to the guests, room attendant accuracy, and understanding of what is desired by guests.

scholarly journals Analisis kualitas pelayanan bartender/bartendres dalam meningkatkan kepuasan wisatawan pada sea fire salt bar di anantara uluwatu resort & spa bali

2020 ◽  
Vol 4 (2) ◽  
pp. 103
Author(s):  
Azwar Z ◽  
Agus Muriawan Putra ◽  
Putu Ratih Pertiwi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Performance Appraisal ◽  
Descriptive Analysis ◽  
Good Service ◽  
Quality Performance ◽  
Quantitative Descriptive Analysis ◽  
Tourist Satisfaction ◽  
Quantitative Descriptive

This research is motivated by the quality of service bartenders / bartendres who must provide good service to tourists by providing good service. The purpose of this study was to find out about the quality of bartender / bartendres services and tourist satisfaction criteria for bartender / bartendres services at the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali. Data collection techniques in this study used the method of observation, interviews, questionnaires and literature studies. Data were analyzed with Quantitative Descriptive Analysis, Likert Scale and Importance - Performance Analysis The results of the study of 100 tourists from performance appraisal that affected the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as good for tourist satisfaction. Of the five (5) indicators, all indicators get the same score that is said to be good, and no one answers very well. While the assessment of interests that affect the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as important and very important to tourist satisfaction.Suggestions that can be given to the quality of service of the bartender / bartendres must continue to be improved so that tourists who visit get satisfaction and visitors are expected to return to visit the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali  

scholarly journals PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI ONLINE GRABBIKE

2021 ◽  
Vol 14 (2) ◽  
pp. 169-187
Author(s):  
Hezron Boimau ◽  
Juita L D Bessie
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Literature Study ◽  
Transportation Services ◽  
Transportation Service ◽  
Quantitative Descriptive

This study aims to find out and analyze 1) Perception of customers on the price, quality of service and customer satisfaction of GrabBike  online transportation services in Kupang City; 2) impact of Price partially on Customer Satisfaction of GrabBike  online transportation service in Kupang City; 3) The partial effect of Service Quality on Customer Satisfaction of GrabBike  online transportation services in Kupang City; 4) The effect of Price and Quality of Service simultaneously on the Customer Satisfaction of GrabBike  online transportation service customers in Kupang City. The number of samples in this study as many as 100 respondents obtained using accidental sampling techniques. The data was collected using questionnaires, interviews, and literature study. The data analysis techniques used are quantitative descriptive, multiple linear regression analysis and hypothesis testing using SPSS 16 applications. From the results of the analysis showed that: 1) Based on the results of descriptive table analysis respondents gave a very high categorized assessment of the three variables studied; 2) The price partially affects the customer satisfaction of GrabBike  Kupang City; 3) the quality of service partially affects the customer satisfaction of GrabBike  Kupang City; 4) The price and quality of service simultaneously have a significant impact on the customer satisfaction of GrabBike  Kupang City. Based on Adjusted R2 value shows variable contribution of Price and Service Quality to Customer Satisfaction of 57.8%. While 42.2% were influenced by other variables outside the focus of this study.  Keywords: Price, Quality of Service and Customer Satisfaction

scholarly journals ANALISIS KEPUASAN KARYAWAN DAN AKREDITASI RUMAH SAKIT UMUM DAERAH BLAMBANGAN KABUPATEN BANYUWANGI

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Diansanto Prayoga ◽  
Syifaul Lailiyah ◽  
Jayanti Dian Eka Sari
Keyword(s):  
Job Satisfaction ◽  
Employee Satisfaction ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Hospital Employee ◽  
Management Evaluation ◽  
Level Of Satisfaction ◽  
Quantitative Descriptive

Health services conducted by hospitals must prioritize quality and satisfaction for consumers. Internal hospital customers are hospital works that have a major role in providing services to consumers. Analysis Methods This study uses Quantitative Descriptive Analysis method. For a large sample of staff employees taken 20% of all employees (589 people) at Blambangan Regional General Hospital Banyuwangi regency of 125 people by systematic random sampling. The results of this study indicate that the level of satisfaction of employee employee karywan for 68.95 included in the category of satisfaction. Hospital employee satisfaction value is the highest indicator of job satisfaction that is mentally challenging with the value of employee satisfaction of 71.72, while the lowest hospital employee satisfaction value is a reasonable indicator of Rewards satisfaction with employee satisfaction score of 64.23. Accreditation of Blambangan Public Hospital of Banyuwangi Regency earned the title of Plenary.This study reviews materials for the management of the hospital to make improvements in the role of hospital employees to perform services to the community and management evaluation in improving the performance of employees in the organization. Keyword : Job Satisfaction, Accreditation, Quality of Hospital

scholarly journals Movement and Sports Activities through Games to Enhance the Skills of Creative Thinking and Quality of Learning Process for Children Aged 14–15

2021 ◽  
Vol 4 (1) ◽  
pp. 115-128
Author(s):  
Basuki ◽  
Nurhasan ◽  
Suroto
Keyword(s):  
Learning Process ◽  
Creative Thinking ◽  
Descriptive Analysis ◽  
Test Group ◽  
Development Project ◽  
Control Group ◽  
Control Group Design ◽  
Quantitative Descriptive Analysis ◽  
Quantitative Descriptive

The study aims to develop mobile exercises through games to strengthen students’ creative thinking. To achieve the goal of learning a sports and health subject, teachers may use optional teaching methods. It is carried out using an experimental research and development project called The Postest-Only Control Group Design. When analyzing the quality of the learning process, a quantitative descriptive analysis technique based on Formative Class Evaluation (FCE) questionnaires are used. The implementation rate for all indicators was found to be 89%. The small group shows a probability index of less than 0.05% or 0.000 and an FCE index of 89.35%. The large group reveals 0.000 and the FCE category is 85.26%. It is necessary to research developing the activity of learning the movements performed by games to strengthen creative thinking, another influence on the creative thinking of students from both the product test group and the control group is the transfer of exercises through games. Based on FCE, it shows that learning quality is important for employment, and according to experts, the entire product design is also important to apply.

scholarly journals STRATEGI BAURAN PEMASARAN OCTOPUS DIVE PENIDA DALAM MENINGKATKAN KUNJUNGAN WISATAWAN

Jurnal IPTA ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 319
Author(s):  
Ni Wayan Ayu Sekarningsih ◽  
I Nyoman Sudiarta ◽  
I Putu Sudana
Keyword(s):  
Swot Analysis ◽  
Descriptive Analysis ◽  
Sample Selection ◽  
Market Price ◽  
Literature Study ◽  
Quantitative Descriptive Analysis ◽  
Analysis Technique ◽  
Quantitative Descriptive ◽  
A Site ◽  
Price Analysis

Octopus Dive Penida is one of the first local dive centers in Nusa Penida that provides international diving facilities (PADI, ADSI,SSI) with professional instructors. This study discusses the marketing strategy adopted by Octopus Dive. The sample of this research is tourists who have visited and used the services of diving / snorkeling in Octopus Dive Penida. The sample selection technique used purposive sampling with 168 respondents. The technique of collecting data is done in several ways, discussing, observing, interviewing, questionnaires, documentation, and literature study. The data analysis technique was done by quantitative descriptive analysis and SWOT analysis. Resulting in a marketing SWOT strategy from variable marketing mix 7 P that is, SO (Strengths – Opportunities) strategy  is doing Brand Positioning as a quality dive operator, doing good relations with the community and improving the quality of Human Resources. WO (Weakness -Opportunities) strategy is to expand business / office locations, educate tourists, re-conduct price analysis and participate in international and national events. ST (Strenghts -Threats) strategy is to innovate services / services for tourists, create dive tourism package programs that don't exist in other dive operators. WT (Weakness -Threats) strategy is to conduct a site analysis to complement offices and innovations in market price adjustments.

scholarly journals Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Kasus: Pamella Empat Supermarket)

2018 ◽  
Vol 26 (2) ◽  
pp. 210-225
Author(s):  
Riska Maulani ◽  
Yunita Fitri W
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Total Sample ◽  
Primary Data ◽  
Probability Sample ◽  
Sample Technique

The purpose of this study to determine the effect of service quality on customer satisfaction simultaneously. The type of research used in this study is quantitative research. This research uses primary data and secondary data. While the sample technique used is a non-probability sample that uses a total sample of 100 respondents. Based on the results of this study, the quality of service consisting of reliability (reliability) X1, tangible X2, X3 responses, assurance and certainty (assurance) X4, and empathy (empathy) X5 affect customer satisfaction (Y) simultaneously or simultaneously.

scholarly journals Pengaruh Gaya Kepemimpinan, Pelatihan dan Kompensasi Terhadap Kinerja Guru Sekolah Al Azhar Bumi Serpong Damai Tangerang Selatan

2020 ◽  
Vol 3 (1) ◽  
pp. 42-55
Author(s):  
Raden Yeti Sumiaty
Keyword(s):  
Leadership Style ◽  
Teacher Performance ◽  
Descriptive Analysis ◽  
School Teachers ◽  
Quantitative Descriptive Analysis ◽  
Significance Level ◽  
Sample Technique ◽  
Saturated Sample ◽  
Quantitative Descriptive

This study aims to determine the effect of leadership style on the performance of Al-Azhar BSD Tangerang Selatan-Banten school teachers, to determine the effect of training on the performance of Al-Azhar BSD Tangerang Selatan-Banten school teachers, to determine the effect of compensation on the performance of Al-Azhar BSD school teachers Tangerang Selatan-Banten, and to find out the influence of leadership style, training and compensation on the performance of Al-Azhar BSD school teachers in South Tangerang-Banten. The method used in this research is quantitative descriptive analysis. The population in this study were the teachers of the Al Azhar BSD School totaling 110 people and used a saturated sample technique in which all populations were sampled in the study. The results showed that there was a partial influence between the leadership style on the positive teacher performance of tcount 24.209 at a significance level of 0.000. There is a partial effect between training on the positive teacher performance of t arithmetic 19.767 at a significance level of 0.000. There is a partial effect between compensation on the positive teacher performance of t count 18.667 at a significance level of 0.000. While there is a simultaneous relationship between leadership style, training and compensation to the positive teacher performance of f count 364.805 with a significance level of 0.000. It can be concluded that the results of the study have a positive and significant effect both partially and simultaneously so that all hypotheses are accepted. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh gaya kepemimpinan terhadap kinerja guru sekolah Al-Azhar BSD Tangerang Selatan-Banten, untuk mengetahui pengaruh pelatihan terhadap kinerja guru sekolah Al-Azhar BSD Tangerang Selatan-Banten, untuk mengetahui pengaruh kompensasi terhadap kinerja guru sekolah Al-Azhar BSD Tangerang Selatan-Banten, dan untuk mengetahui pengaruh gaya kepemimpinan, pelatihan dan kompensasi terhadap kinerja guru sekolah Al-Azhar BSD Tangerang Selatan-Banten. Metode yang gunakan dalam penelitian ini adalah kuantitatif yang bersifat deskriptif analisis. Populasi dalam penelitian ini ialah guru-guru Sekolah Al Azhar BSD yang berjumlah 110 orang dan menggunakan teknik sampel jenuh dimana semua populasi dijadikan sampel dalam penelitian. Hasil penelitian menunjukan bahwa terdapat pengaruh secara parsial antara gaya kepemimpinan terhadap kinerja guru yang positif sebesar t hitung 24,209 pada taraf signifikansi 0,000. Terdapat pengaruh secara parsial antara pelatihan terhadap kinerja guru yang positif sebesar t hitung 19,767 pada taraf signifikansi 0,000. Terdapat pengaruh secara parsial antara kompensasi terhadap kinerja guru yang positif sebesar t hitung 18,667 pada taraf signifikansi 0,000. Sedangkan hubungan secara simultan terdapat antara gaya kepemimpinan, pelatihan dan kompensasi terhadap kinerja guru yang positif sebesar f hitung 364,805 dengan taraf signifikansi 0,000. Dapat disimpulkan bahwa hasil penelitian tersebut terdapat pengaruh yang positif dan signifikan baik secara parsial maupun secara simultan sehingga semua hipotesis diterima. Kata Kunci : Gaya Kepemimpinan, Pelatihan, Kompensasi, dan Kinerja Guru

scholarly journals Pengembangan Lembar Kerja Peserta Didik (LKPD) PJOK Senam Lantai Meroda Berbasis Penguatan Pendidikan Karakter Untuk Peserta Didik Kelas VII SMP Negeri 18 Kota Bengkulu

2020 ◽  
Vol 1 (2) ◽  
pp. 1-9
Author(s):  
Muhammad Nuryogatama ◽  
Tono Sugihartono ◽  
Ari Sutisyana
Keyword(s):  
Character Education ◽  
Descriptive Analysis ◽  
Technical Aspect ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
Is Research ◽  
Instruments And Techniques ◽  
Quantitative Descriptive ◽  
Expert Validation

Lembar Kerja Peserta Didik (LKPD), is research and development that is commonly called (R&D). The subjects of this study were Students of grade VII of SMP Negeri 18 Bengkulu City with 27 students and 2 teachers. Data analysis techniques using quantitative descriptive analysis as outlined in the form of percentages. Data collection instruments and techniques with a questionnaire. The results of the study stated that the products developed were feasible with expert validation scores, , in expert I, Content eligibility aspects "very good" 100%, aspects of conformity with character education "very good" 97%, didactic aspects "very good" 93%, construction aspects "very good" 100% and technical aspects "very good" 93%. whereas the final result of the assessment was conducted by expert II, the aspect of Feasibility of "very good" content was 100%, the suitability aspect of Character Education was "very good" 97%, the Didactic aspect was "very good" 100%, the construction aspect was "very good" 100% and the technical aspect was "very good” 96%. While overall the quality of LKPD percentage of students' responses to LKPD based on Character Education is "very good" with a percentage of 86% and the results of teacher responses are "very good" with a percentage of 93%.

scholarly journals PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PELANGGAN PRODUK PT. SAYAP MAS UTAMA

2021 ◽  
Vol 9 (2) ◽  
Author(s):  
Clara Putri Claudy ◽  
Donny Dharmawan
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Analysis Method ◽  
Positive Effect ◽  
Collection Methods

<em>To describe product quality, promotion and customer purchasing decision  products of PT. Sayap Mas Utama, and to analysis the effect of quality products on customer ourchasing decisions PT. Sayap Mas Utama. This study uses data collection methods. Using a questionnaire, the data analysis method used is descriptive analysis, simple liner regression. The result of the study show that promotion positive and significant effect on customer satisfaction  the quality of service has a positive effect and significant to customer satisfaction PT. Sayap Mas Utama.</em>

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