scholarly journals How awareness and confidence affect flood-risk precautionary behavior of Greek citizens: the role of perceptual and emotional mechanisms

2019 ◽  
Vol 19 (7) ◽  
pp. 1329-1346 ◽  
Author(s):  
Katerina Papagiannaki ◽  
Vassiliki Kotroni ◽  
Kostas Lagouvardos ◽  
Giorgos Papagiannakis
Keyword(s):  
Flood Risk ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Emotional Processes ◽  
Precautionary Behavior ◽  
Negative Effect ◽  
Precautionary Measures ◽  
Flood Experience

Abstract. This study examines the mechanisms of flood-risk precautionary behavior among Greek citizens. To that end, we specify and test a mediation model in which awareness-raising factors and confidence attitudes influence the citizens' current flood preparedness and preparedness intention through perceptual and emotional processes. Raw data were obtained via an online survey that received 1855 responses. Causal relations were tested by means of structural equation modeling (SEM). Overall, results indicate that risk perception and worry are significant drivers of preparedness intention. In particular, they act as mediating variables, explaining how flood experience, access to more risk information, vulnerability awareness, and trust in authorities affect citizens' intention to invest in precautionary measures. Especially trust was found to have a negative effect on worry, leading to lower preparedness levels. Worry was also found to have a significant role in explaining the current preparedness levels. Interestingly, citizens who had already undertaken precautionary measures in the past appear to be more willing to invest in more measures. Implications for improving flood-risk management in Greece are discussed.

scholarly journals How awareness and confidence affect flood-risk precautionary behavior of Greek citizens: the role of perceptual and emotional mechanisms

2018 ◽  
Author(s):  
Katerina Papagiannaki ◽  
Vassiliki Kotroni ◽  
Kostas Lagouvardos ◽  
Giorgos Papagiannakis
Keyword(s):  
Risk Perception ◽  
Flood Risk ◽  
Risk Perceptions ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Modeling Analysis ◽  
Precautionary Behavior ◽  
Awareness Raising

Abstract. This study examines the mechanisms of flood-risk precautionary behavior among Greek citizens. To that end, it specifies a comprehensive model in which risk perception and worry mediate the effects of awareness-raising factors and confidence attitudes on individuals' flood preparedness. Both the current preparedness and preparedness intention are assessed. Raw data were obtained via an online survey that received 1855 responses. Findings from SEM (structural equation modeling) analysis indicate that worry mediates the effects of awareness and confidence on preparedness; risk perception is limited to the activation of preparedness intention. The results also suggest that past risk perceptions might have affected prior preparedness motivations associated with current preparedness. Interestingly, citizens who had already undertaken preparedness measures in the past appear to be more willing to invest in new measures. Implications for improving flood risk management are discussed.

Gender and Organizational Conflict Management: The Mediating Role of Personality

2018 ◽  
Author(s):  
Maciej Kościelniak ◽  
Jarosław Piotrowski ◽  
Magdalena Żemojtel-Piotrowska
Keyword(s):  
Conflict Management ◽  
Personality Traits ◽  
Structural Equation ◽  
Online Survey ◽  
Conflict Behavior ◽  
Equation Modeling ◽  
Conflict Management Styles ◽  
Mediating Role ◽  
Big Five Model

Many authors examined the interplay between gender and conflict management preferences, but those findings were often mixed and inconsistent. In the current paper we tried to explain those inconsistencies by investigating the mediating role of personality for the relationship of gender and conflict management. Rahim's inventory was used for identifying five conflict management styles, and Big Five Model theory was a base for assessing participants' personality traits. Data were collected from a sample of 1,055 working Poles (52.7% women), in an online survey. Based on the structural equation modeling we detected multiple indirect mediating paths of gender on conflict management via personality traits, while no direct effect of gender was observed. Despite some limitations, the study sheds light on the actual role of gender in conflict behavior and the importance of personality traits in the conflict management, both from a theoretical and practical perspective.

The effects of multiculturalism and mechanistic disdain for robots in human-to-robot communication scenarios

2013 ◽  
Vol 14 (1) ◽  
pp. 81-106 ◽  
Author(s):  
Hyun-Hee Heo ◽  
Min-Sun Kim
Keyword(s):  
Structural Equation ◽  
Online Survey ◽  
Cultural Orientation ◽  
Humanoid Robots ◽  
Two Dimensions ◽  
Equation Modeling ◽  
Mediating Role ◽  
Computer Based ◽  
Robot Communication

This study investigates the effects of cultural orientation and the degree of disdain for robots on the preferred conversational styles in human-to-robot interactions. 203 participants self-reported on questionnaires through a computer-based online survey. The two requesting situations were intended to simulate the participants’ interactions with humanoid social robots through an Internet video-phone medium of communication. Structural equation modeling was performed to examine the mediating role of mechanistic disdain between multicultural orientation and conversational constraints. The findings reveal that between the two dimensions of multicultural orientation, only open-mindedness inversely influences mechanistic disdain. Mechanistic disdain, in turn, negatively affects three face-related conversational constraints, thereby leading to a lesser concern for robots’ feelings, for minimizing impositions on robots, and for avoiding robots’ negative evaluations. The implications of our findings on humans’ relations with virtual robot entities and on the future development of humanoid robots are discussed.

Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing

2017 ◽  
Vol 26 (3) ◽  
pp. 227-238 ◽  
Author(s):  
Gianfranco Walsh ◽  
Mario Schaarschmidt ◽  
Stefan Ivens
Keyword(s):  
Corporate Reputation ◽  
Perceived Risk ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Firm Reputation ◽  
Content Type ◽  
Relational Outcomes ◽  
Customer Outcomes

Purpose Given the strategic importance of firm reputation because of its potential for value creation, extant reputation research focuses on favorable customer outcomes. This study proposes and tests a model that relates the customer-based corporate reputation (CBR) of fashion retailers to customer-perceived risk and two relational outcomes – trust and commitment. In addition, this study aims to test whether or not the hypothesized paths are equally strong for male and female shoppers. Design/methodology/approach Data for this study were collected through an online survey approach. Using a sample of more than 300 retail customers and structural equation modeling, the authors tested the hypotheses. Findings Drawing on previous research, the commitment–trust theory of relationship marketing and signaling theory, the authors find support for direct and indirect links between retailers’ reputation and relational outcomes, the intervening role of perceived risk and the partially moderational role of gender. Practical implications The findings of this research suggest that a retailer’s positive reputation can reduce customers’ risk and engender trust, which in turn promotes customer commitment. Originality/value A growing number of examples suggests that retailers (specially fashion retailers) need to manage their reputation, which can come under threat in myriad ways, and its outcomes. However, so far, no individual study empirically investigated any of these reputation outcomes simultaneously or considered gender differences. Thus, the authors address an important research gap by examining the mechanism through which CBR affects relevant customer outcomes and by considering contextual factors.

The role of customers in co-creating m-services in the O2O model

2017 ◽  
Vol 28 (5) ◽  
pp. 866-883 ◽  
Author(s):  
Jung-Kuei Hsieh
Keyword(s):  
Customer Loyalty ◽  
Structural Equation ◽  
Online Survey ◽  
Cognitive Factors ◽  
Equation Modeling ◽  
Content Type ◽  
Emotional Factors ◽  
Message Source ◽  
Store Environment

Purpose The purpose of this paper is to investigate customer loyalty in the online-to-offline (O2O) model by conceptualizing and measuring emotion and cognition. Design/methodology/approach An online survey was used to collect 514 questionnaire responses. The data were analyzed using structural equation modeling. Findings Three emotional factors influence two cognitive factors, which in turn affect customer loyalty. The type of message source acts as a moderator. In addition to pleasure and arousal, dominance is a key factor of emotion. The effects of social enhancement and store environment on customer loyalty reflect the O2O model’s integration of online and offline environments. Practical implications The moderating role of the type of message source implies that marketers of brick-and-mortar stores can promote positive offline experiences to attract online customers and then encourage these customers to disseminate personal messages in their social circles. By attracting online customers through appealing m-services and retaining these customers through favorable store environments, marketers can maximize the utility of the O2O model. Originality/value Three emotional factors and two cognitive factors are conceptualized to predict customer loyalty in the O2O model. This study shows that the relationships between cognitive factors and customer loyalty are moderated by the type of message source. When check-in activity messages are sent by friends, the perception of social enhancement can lead to greater customer loyalty. In contrast, when check-in activity messages are sent by unfamiliar sources, customer loyalty is driven more by cognition of the store environment than by online interaction. The findings enrich existing knowledge of the O2O model and m-services, and have implications for researchers and marketers.

Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions

2017 ◽  
Vol 11 (3) ◽  
pp. 214-231 ◽  
Author(s):  
Hyun-Joo Lee
Keyword(s):  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Thinking Style ◽  
Content Type ◽  
Positive Effects ◽  
Negative Effect ◽  
Experiential Thinking ◽  
Low Levels ◽  
Self Service

Purpose The purpose of this study was, first, to link interpersonal-hedonic values, intuitive-experiential thinking style, external locus of control (LOC) and sociability to the need for interaction with a retail employee; and, second, to empirically test the moderating effect of the time convenience of self-service technologies (SSTs) on the proposed relationships in the model. Design/methodology/approach This study was conducted in a retail setting in which an automated checkout process occurred with the use of self-checkout systems. A self-administered, online survey approach was utilized targeting consumer panel members. Data were analyzed using structural equation modeling. Findings Interpersonal-hedonic values, external LOC and sociability emerged as reliable antecedents of the need for interaction with a retail employee, whereas the intuitive-experiential thinking style did not. This study also showed the inverse relationship between the need for interaction with a retail employee and the intentions to use SSTs. In relation to the moderating role of the time convenience of SSTs, the positive effects of interpersonal-hedonic values, intuitive-experiential thinking style, external LOC and sociability on the need for interaction with a retail employee were shown lesser for consumers with low levels of the time convenience of SSTs. The negative effect of the need for interaction with a retail employee on the intentions to use SSTs was shown to be greater for consumers with low levels of the time convenience of SSTs. Originality/value The present study adds to a growing body of literature on SSTs by exploring the causal and hierarchical effects of personality traits that determine the intentions to use SSTs.

scholarly journals Impact of Perceived Severity of COVID-19 (SARS-COV-2) on Mental Health of University Students of Pakistan: The Mediating Role of Muslim Religiosity

2021 ◽  
Vol 12 ◽  
Author(s):  
Muhammad Saleem ◽  
Abou Bakar ◽  
Areeha Khan Durrani ◽  
Zubair Manzoor
Keyword(s):  
Mental Health ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Perceived Severity ◽  
Mediating Role ◽  
Muslim Religiosity ◽  
The Impact

Background: Perceived severity of COVID-19 (SARS-COV-2) is known to be associated with mental health of people in general and health professionals in particular in Western societies. However, its association with the mental health of students in Pakistan, which is predominantly a Muslim society, remains unclear so far. Moreover, the role of Muslim religiosity for such an association has not yet been investigated. We aimed to examine the association and report findings on the impact of perceived severity on mental health with a sample of students from all five provinces of Pakistan.Methods: We did a cross-sectional online survey from 1,525 Pakistani students in March 2020 using standardized measurement tools. We then determined the prevalence of perceived severity among students and its impact on their mental health. The strength of associations between these variables was estimated using generalized linear models, with appropriate distribution and link functions. Structural equation modeling through SmartPLS (3.0) software was utilized to analyze the results.Findings: The perceived severity of COVID-19 is significantly associated with mental health of Pakistani students, whereas Muslim religiosity is a strong mediator between perceived severity and mental health of Pakistani students.Conclusions: Though the perceived severity of COVID-19 is associated with mental health, this relationship can be better explained by the role of Muslim religiosity. When tested individually, the perceived severity accounted for only 18% variance in mental health that increased up to 57% by the mediating role of Muslim religiosity. This difference clearly indicates the mediating role of Muslim religiosity in the association between perceived severity and mental health for Pakistani students.

scholarly journals Peran Kepuasan Pelanggan Pada Hubungan Kausalitas Antara Kualitas Layanan Terhadap Niat Beralih

2021 ◽  
Vol 2 (2) ◽  
pp. 316-335
Author(s):  
Alan Rusdiana ◽  
L Suparto LM
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Negative Effect ◽  
Core Service ◽  
The Relationship ◽  
Positive Effect

This type of research is associative research. This research takes the title: “This type of research is associative research. This research takes the title: "The Role of Customer Satisfaction on the Causality Relationship Between Service Quality and Switch Intention (Study on Fitra Majalengka hotel visitors)”. The purpose of this study was to determine the partial effect of core service quality and encounter on switching intentions with the mediating factor of customer satisfaction. The population in this study were all visitors to the Fitra Majalengka hotel. The sampling technique used is purposive sampling. The number of respondents in this study was 120. The data were analyzed using structural equation modeling (SEM) with AMOS 21 software. The results of this study indicate that 1) core service quality has no effect on switching intentions, 2) encounter service quality has no effect on switching intentions, 3) core service quality has a positive effect on customer satisfaction, 4) encounter service quality has a positive effect on customer satisfaction, 5 ) customer satisfaction has a negative effect on switching intentions, 6) customer satisfaction mediates the negative effect of core service quality on switching intentions, 7) customer satisfaction mediates the negative effect of encounter service quality on switching intentions. An important finding from this study is that it can confirm the concept of EDT in which customer satisfaction becomes a mediating variable between the relationship between core service quality and encounter with switching intentions.

scholarly journals THE MEDIATING ROLE OF ACCREDITATION DETAILS ON SELECTION OF BUSINESS SCHOOLS BASED ON INFORMATION FROM ONLINE RESOURCES.

2021 ◽  
pp. 1-5
Author(s):  
Asha Mathew ◽  
J. MeenaKumari
Keyword(s):  
Structural Equation ◽  
Online Survey ◽  
Business Schools ◽  
Online Resources ◽  
Primary Data ◽  
Equation Modeling ◽  
Mediating Role ◽  
Survey Instruments ◽  
Selection Of

This study adopted a descriptive research design. Primary data collection was conducted through online survey instruments amongst 300 business school aspirants in India. The researcher adopted percentage analysis and a structural equation modeling approach for the analysis of data. The purpose of this study is to explore the mediating role of accreditation status and the selection of business schools based on the information from online resources.The findings of the study confirmed that the accreditation details act as a mediating variable between online resources and the selection of business schools. The significance of all the paths confirms the partial mediation of accreditation details on a selection of business schools. It is noted that those online resources have a significant direct effect on the selection of business schools.There exists a significant positive indirect effect of accreditation details on the online resources as well.This study will add to the existing literature on the aspects influencing millennials in their selection of business schools.This study will contribute to understanding the influence of online resources and the role of accreditation and rankings in students' selection of educational institutions.

scholarly journals Fear of Covid-19, Coronavirus Anxiety Predict Cyberchondria: Intolerance Uncertainty and Anxiety Sensitivity as Mediators (Preprint)

2020 ◽  
Author(s):  
Fengjiao Zhang ◽  
Lina Wu ◽  
Yexiang Yao ◽  
Nabi Nazari
Keyword(s):  
Anxiety Sensitivity ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Multiple Mediation ◽  
Convenience Sample ◽  
Specific Amplification ◽  
Fear And Anxiety ◽  
The Relationship

BACKGROUND The outbreak of Coronavirus Disease 19 (COVID-19) is a global emergency more than a medical challenge. Primarily studies highlight fear and anxiety generated by COVID-19 as the unique psychological factors affect all population. There is currently still a lack of research on specific amplification factors regarding anxiety and fear in the context of the COVID-19 pandemic. Despite established associations between anxiety sensitivity, intolerance uncertainty, and Cyberchondria, there is currently lack of empirical data has investigated the links between anxiety sensitivity, intolerance uncertainty, and Cyberchondria, particularly in the context of the COVID-19 pandemic. OBJECTIVE the present study was conducted to investigate the links between fear of COVID-19, Coronavirus Anxiety, and Cyberchondria. METHODS A convenience sample of 694 respondents (males: 343; females: 351) completed an online survey that included Cyberchondria Severity Scale, Fear of COVID-19 scale, Coronavirus Anxiety Scale, Anxiety Sensitively Scale, and Intolerance Uncertainty Scale. Multiple mediation and moderation analysis were conducted using Structural equation modeling. RESULTS The results revealed that fear and anxiety generated by COVID-19 predict Cyberchondria. Intolerance uncertainty and anxiety sensitivity mediate the relationship between fear and anxiety generated by COVID-19 with Cyberchondria. CONCLUSIONS The Finding provide further supports to better understand the role of COVID-19 to amplify Cyberchondria.Also, . Cyberchondria may be taught as a public health concerns which can amplify the pandemic consequences.

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