scholarly journals DATAFICATION IN THE PUBLIC SECTOR: EXPLORING THE BORDERS BETWEEN PUBLIC SERVICES AND CITIZENS

2020 ◽  
Author(s):  
Hendrik Storstein Spilker ◽  
Lisa Reuter ◽  
Heather Broomfield ◽  
Anne Aasback ◽  
Tangni Cinningham Dahl-Jørgensen
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Administration ◽  
Citizen Participation ◽  
Public Services ◽  
Data Driven ◽  
Organizational Restructuring ◽  
Research Project ◽  
The Public ◽  
Large Research

This panel presents on-going research from a large research project on digital infrastructures and citizen participation in the Nordic countries, with a focus on the datafication of the public sector and the construction of new borders between public services and citizens. In recent years, governments have faced increasing pressures to become datafied or “data-driven”. A more data-driven public is said to be able to develop a whole new range of services that are envisaged to result in better services, more effective government, more transparency in the public sector, more just service delivery, and the empowerment of citizens. The panel critically examines the challenges that arise when the precepts are to be converted into working services – such as: What kinds of foreseen and unforeseen transformations does the development of new services give rise to? • What kinds of resistance are the new services facing? • What new forms of expertise, enrollment of new actors, organizational restructuring and redelegation of roles and relations are needed? • How are citizens/clients envisioned and inscribed into the scenarios for future public administration? • How are citizens/clients consulted in the design and development of the services? • How are the new services experienced by citizens/clients? In sum, the presentations in this panel span a range of urgent themes related to the construction of borders (and alleys) between public sector services and citizens – from anticipations to effects and efforts.

Voluntary cooperation of citizens in the community model of public service delivery

2020 ◽  
Author(s):  
Beáta MIKUŠOVÁ ◽  
Nikoleta JAKUŠ ◽  
Marián HOLÚBEK
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Goods ◽  
Public Service ◽  
Public Services ◽  
Revealed Preferences ◽  
Public Service Delivery ◽  
Continuous Increase ◽  
The Public ◽  
Community Model

Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.

Co-Operation between the Public Administration and Non-Profit Organisations as a Condition of the Development of Public Entrepreneurship

2017 ◽  
pp. 253-275
Author(s):  
Angelika Wodecka-Hyjek
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
Public Administration ◽  
Public Services ◽  
Non Profit ◽  
The Public ◽  
Social Dialogue ◽  
Public Entrepreneurship ◽  
The Uk

The chapter presents the models of co-operation between the public administration and non-profit organisations with regard to performing public services, supporting civil initiatives, building social dialogue and shaping civil society in the context of the development of public entrepreneurship. The issues presented at the beginning related to the separation of entrepreneurship in the public sector; emphasis was put on the need for co-operation between the public sector and non-profit organisations as a condition of the development of public entrepreneurship. Then the models of co-operation of the public sector and non-profit organisations in the UK, Canada, Estonia and Poland were characterised. In consequence of the conducted discourse, postulates and recommendations were presented with regard to building efficient and effective co-operation between the public administration and the sector of non-profit organisations and its role in the development of public entrepreneurship.

Understanding E-Governance

2015 ◽  
pp. 1811-1823 ◽  
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Services ◽  
New Paradigm ◽  
New Approach ◽  
The Public ◽  
Secondary Sources ◽  
The Government ◽  
Structure And Functions

Another new paradigm shift is in the offing and slowly becoming distinct from the amorphous shape of public administration. It is the ICT-blessed governance, or e-Governance. The adoption of ICTs and the new approach to management in symbiosis are e-Governance. E-governance speaks of a new way and style in every beat and pulse of the system of public administration. It brings about changes in the structure and functions of public services, ushering transformation through effectively engaging the government, businesses, and citizens—all stakeholders. It not only ensures efficiency in public service delivery but also offers unlimited potential to combat corruption and many other bureau-pathologies in the public administration system. Based on secondary sources, this chapter offers brief theoretical discussions of e-governance, including its emergence, types of service delivery, transformation stages, and relevant other issues.

Understanding E-Governance

2013 ◽  
pp. 38-49
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Services ◽  
New Paradigm ◽  
New Approach ◽  
The Public ◽  
Secondary Sources ◽  
The Government ◽  
Structure And Functions

Another new paradigm shift is in the offing and slowly becoming distinct from the amorphous shape of public administration. It is the ICT-blessed governance, or e-Governance. The adoption of ICTs and the new approach to management in symbiosis are e-Governance. E-governance speaks of a new way and style in every beat and pulse of the system of public administration. It brings about changes in the structure and functions of public services, ushering transformation through effectively engaging the government, businesses, and citizens—all stakeholders. It not only ensures efficiency in public service delivery but also offers unlimited potential to combat corruption and many other bureau-pathologies in the public administration system. Based on secondary sources, this chapter offers brief theoretical discussions of e-governance, including its emergence, types of service delivery, transformation stages, and relevant other issues.

scholarly journals Co-Production of Digital Public Services in Austrian Public Administrations

2021 ◽  
Vol 11 (1) ◽  
pp. 22
Author(s):  
Noella Edelmann ◽  
Ines Mergel
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
New Technology ◽  
Digital Transformation ◽  
Public Service Delivery ◽  
The Public ◽  
Digital Service

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

scholarly journals Evaluation of Efficiency in Selected Areas of Public Services in European Union Countries

2018 ◽  
Vol 10 (12) ◽  
pp. 4592 ◽  
Author(s):  
Martina Halaskova ◽  
Renata Halaskova ◽  
Viktor Prokop
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Service Sector ◽  
Public Services ◽  
Public Expenditure ◽  
Social Protection ◽  
Returns To Scale ◽  
Economic Indicators ◽  
The Public ◽  
Eu Countries

Over the past 40 years, the service sector has become the dominant area of market economies. The public sector and services financed from public financing represent a specific group within the services sector. This paper aims to evaluate the efficiency of EU countries and find the extent to which the volume of public services (and the respective financial allocations) can have an impact on selected economic indicators. To this end, the efficiency of public expenditure in five areas of public services (general public services; health; education; social protection; and recreation, culture, and religion) in 2009 and 2016 was evaluated in relation to selected economic indicators (GDP per capita and employment in services). In addition, the efficiency of public expenditure in EU countries was evaluated in relation to the size of the public sector and traditions of public administration. For cross-country analyses within the 27 European countries, data envelopment analysis and the input-oriented variable returns to scale (VRS) model were applied. The results demonstrated that in 2009, 13 out of 27 countries were efficient as opposed to 2016, where only seven countries were efficient. In countries with bigger size of public sector, the efficiency of public expenditure on services was not established. However, there was a similarity in the efficiency of public expenditure on services between groups of EU countries regarding the tradition of public administration.

Information in Electronic Government

2011 ◽  
pp. 1035-1040
Author(s):  
M. Corsi
Keyword(s):  
Human Capital ◽  
Public Sector ◽  
Private Sector ◽  
Public Administration ◽  
Public Services ◽  
New Technologies ◽  
Electronic Government ◽  
Information Costs ◽  
Economic Relations ◽  
The Public

Information and communications technology (ICT) is radically changing productive processes in both the private and public sectors. Institutions that are more efficient eliminate production diseconomies and enable a more functional market. Specifically, institutions can multiply the incentives for human capital accumulation both by reducing the endogenous uncertainty in social-economic relations and by providing additional input to human capital generation itself (think of schools, universities, and research institutes). Mainstream economic thinking generally accepts the argument according to which the transaction and information costs that are inherent to policy-making are largely greater than those incurred by the private sector (Dixit, 1996). If this is true, then public sector intervention is denied the possibility of achieving more efficient results than those obtained by the private sector (Holstrom & Milgrom,1991). Yet, ICT is radically transforming the way government entities perform their activities, which makes a timely debate on public sector information, in all its forms, all the more crucial. Public administrations are following the example of the private sector by harnessing the efficiency-boosting potential of these new technologies. This development goes under the name of “electronic government” (e-government) and it encompasses both the internal and external applications of ICT in the public sector. The importance of this development is increasingly evident in many countries of the world. Experiments are underway in Europe, at all levels of public administration (local, regional, national, and supranational), to improve the efficiency of public services and to increase interactions with the external world. ICT not only facilitates the inner workings of administrative machinery, it also eases communication between different branches of the administration and its interaction with citizens and businesses. This latter aspect is one of the main advantages of e-government, as it brings public sector entities, businesses, and citizens closer together, as well as improving the standard of public services. In September 2003, the European Commission issued a Communication on “The Role of E-government for Europe’s Future”: it stated that e-government “is an enabler to realise a better and more efficient public administration. It improves the development and implementation of public policies and helps the public sector to cope with the conflicting demands of delivering more and better services with fewer resources” (p. 7).

Co-Operation Between the Public Administration and Non-Profit Organisations as a Condition of the Development of Public Entrepreneurship

2020 ◽  
pp. 213-235
Author(s):  
Angelika Wodecka-Hyjek
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
Public Administration ◽  
Public Services ◽  
Non Profit ◽  
The Public ◽  
Social Dialogue ◽  
Public Entrepreneurship ◽  
The Uk

The chapter presents the models of co-operation between the public administration and non-profit organisations with regard to performing public services, supporting civil initiatives, building social dialogue and shaping civil society in the context of the development of public entrepreneurship. The issues presented at the beginning related to the separation of entrepreneurship in the public sector; emphasis was put on the need for co-operation between the public sector and non-profit organisations as a condition of the development of public entrepreneurship. Then the models of co-operation of the public sector and non-profit organisations in the UK, Canada, Estonia and Poland were characterised. In consequence of the conducted discourse, postulates and recommendations were presented with regard to building efficient and effective co-operation between the public administration and the sector of non-profit organisations and its role in the development of public entrepreneurship.

scholarly journals Institutionalization of technological innovations in the public sector of Bangladesh

2021 ◽  
Vol 29 (2) ◽  
Author(s):  
S. M. Sifat Rahman ◽  
Mohammad Imtiaj Hossain
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Administration ◽  
Document Analysis ◽  
Technological Innovations ◽  
Expert Interviews ◽  
The Public ◽  
The World ◽  
Effectiveness And Efficiency ◽  
Governance Innovation

After departing from the ideologies of traditional public administration, Bangladesh has experienced quite a few innovations in public administration. A practical illustration of that is the establishment of the Governance Innovation Unit under the prime minister’s office and the A2i at the ICT division, the first innovation laboratory of its kind in the world. At the same time truly remarkable are the innovations achieved with the help of technology and information in the public sector, especially for a young country such as Bangladesh. Usage of technology is hoped to reduce the rigidity of service delivery, increase effectiveness and efficiency, and also at the same decrease the travel, cost, and visit for the service recipients. Institutionalization of these innovations is vital for making the innovations replicable throughout the whole sector and also for making them sustainable. This paper aims to examine and understand the state of institutionalization of technological innovations in the public sector of Bangladesh, investigate the strategies that are helping to attain that goal, and understand the challenges to the process of institutionalization. The design of the paper is qualitative as it employs rigorous content and document analysis and also incorporates data from expert interviews. The paper concludes with the remark that; Bangladesh has a long way to go in regard to institutionalize the innovations it has been taken and a particular set of planned strategies must be taken to make the innovations sustain and embed in the organizational culture of the public sector in Bangladesh.

Public Administration

2016 ◽  
Author(s):  
Stella Z. Theodoulou ◽  
Ravi K. Roy
Keyword(s):  
Public Sector ◽  
Social Welfare ◽  
Public Administration ◽  
Public Safety ◽  
Public Services ◽  
Short Introduction ◽  
Daily Lives ◽  
The Public ◽  
Government Surveillance ◽  
Insight Into

Public administration ensures the development and delivery of the essential public services required for sustaining modern civilization. Covering areas from public safety and social welfare to transportation and education, the services provided through the public sector are inextricably part of our daily lives. Public Administration: A Very Short Introduction offers practical insight into the major challenges confronting the public sector in the globalized era. Tackling some of the most hotly debated issues of our time, including the privatization of public services and government surveillance, it takes the reader on a global journey through history to examine the origins, development, and continued evolution of public administration.

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