scholarly journals STRATEGIC VISIBILITIES: DIGITIZING THE LATINA INFORMATION WORKER

2021 ◽  
Author(s):  
Miriam E. Sweeney ◽  
Melissa Villa-Nicholas
Keyword(s):  
United States ◽  
Information Technology ◽  
Customer Service ◽  
Labor History ◽  
Information Service ◽  
The United States ◽  
Electronics Manufacturing ◽  
Service Workers ◽  
Information Labor ◽  
Latina Identity

Recent examples of virtual assistant technologies designed as Latina information service workers are noteworthy objects of study for their potential to bridge analyses of Latinas’ labor history and information technology. Latinas in the United States have traditionally worked in blue-collar information technology sectors characterized by repetitive labor and low-wages, such as electronics manufacturing and customer service. Latinas information service workers, though fundamental to technoscience, have been largely invisible in histories of computing. Latina virtual assistants mark a shift in this labor history by relying on the strategic visibility of Latina identity in/as the technology interface. Our research explores Latina virtual assistants designed by Airus Media, and installed as airport workers in airports along the southwestern border of the United States. We situate the technocultural narratives present in the design and marketing of these technologies within the broader histories of invisible Latina information labor in the United States. We find continuities between the ways Latinas have historically been positioned as “ideal” information workers, and the use of Latina identity in the design of virtual assistants. We argue that the strategic visibility of Latina virtual assistants is linked to the oppressive structures of invisibility that have traditionally organized Latina information service workers.

Chinese Translation: A Vehicle of Cultural Influence

PMLA ◽  
2015 ◽  
Vol 130 (2) ◽  
pp. 488-499
Author(s):  
Eileen Chang
Keyword(s):  
United States ◽  
Twentieth Century ◽  
Chinese Literature ◽  
Information Service ◽  
The United States ◽  
Cultural Influence ◽  
Chinese Translation ◽  
Eileen Chang ◽  
Zhang Ailing ◽  
Communist Revolution

Translation played a central role in the life of Eileen Chang (Zhang Ailing, 1920-95). One of the most iconic figures in twentieth-century Chinese literature, Chang also wrote extensively in English throughout her career, which began in the early 1940s in Japanese-occupied Shanghai. She achieved fame quickly but fell into obscurity after the war ended in 1945. Chang stayed in Shanghai through the 1949 Communist revolution and in 1952 moved to Hong Kong, where she worked as a freelance translator and writer for the United States Information Service and wrote two anti-Communist novels in English and Chinese, The Rice-Sprout Song (1955) and Naked Earth (1956).

scholarly journals Building Automation and the Contextualization of Information Technology: The Journey of a Midwestern Community College in the U.S.

2018 ◽  
Vol 6 (2) ◽  
pp. 149
Author(s):  
Neal Grandgenett ◽  
Pam Perry ◽  
Thomas Pensabene ◽  
Karen Wegner ◽  
Robert Nirenberg ◽  
...  
Keyword(s):  
United States ◽  
Community College ◽  
Information Technology ◽  
Curriculum Design ◽  
The United States ◽  
Lessons Learned ◽  
Building Automation ◽  
Technological Education ◽  
It Workforce ◽  
Automation Systems

The buildings in which people work, live, and spend their leisure time are increasingly embedded with sophisticated information technology (IT). This article describes the approach of Metropolitan Community College (MCC) in Omaha, Nebraska of the United States to provide an occupational context to some of their IT coursework by organizing IT instruction around the context of building automation systems (BAS). This contextualization allows IT students not only to study IT as a standalone discipline but also to study its integrated use within a specific occupational context. The article also describes MCC’s focused curriculum design efforts funded by the National Science Foundation’s Advanced Technological Education program. These efforts toward BAS-contextualization of the IT curriculum have become a catalyst for systematic contextualization of IT instruction at MCC and support the institution’s broader efforts to become a national model in IT instruction and interdisciplinary engagement within the United States. The research-based approach, activities, and outcomes of this project are all described here, as well as the lessons learned by one community college seeking to make their IT program increasingly relevant to their students and the IT workforce of today.

scholarly journals EMAIL VERSUS FACE-TO-FACE NEGOTIATIONS: PERSPECTIVES OF SALES AND CUSTOMER SERVICE EMPLOYEES IN THE UNITED STATES OF AMERICA

2020 ◽  
Vol 20 (2) ◽  
Author(s):  
Shaysh Nazzal Alshammri
Keyword(s):  
United States ◽  
Customer Service ◽  
United States Of America ◽  
The United States ◽  
Negotiation Process ◽  
Cross Cultural ◽  
Service Employees ◽  
Face To Face ◽  
Face Negotiation ◽  
Cultural Negotiation

This research aims to identify the differences between email negotiation and face-to-face negotiation with respect to negotiation process, negotiation flexibility, face-saving, level of collaboration, and appropriateness for cross-cultural negotiation. The survey questionnaire was distributed to the sales and customer service employees in many business organizations located in different regions of the United States of America. Data from 519 respondents (including both males and females) were analyzed using the one-sample t-test, two sample t-test, and Pearson Correlation. The findings reveal that the characteristics of face-to-face negotiation assist in smoothing the negotiation process more than that of email negotiation. Participants also tend to cooperate more in face-to-face negotiation than in email negotiation. However, participants prefer using email negotiation because they find it more flexible. They also feel that a face-threatening act is less likely to occur in an email negotiation than in a face-to-face negotiation. The findings also show that email negotiation could be more appropriate than face-to-face negotiation for the purpose of cross-cultural negotiation. This is because communicating via email minimizes the influence of culture on the negotiation process. Age and gender do not have any influence on the perspectives of participants regarding email negotiation versus face-to-face negotiation. The findings have significant implications for both business and dispute resolution. They contrast the differences between face-to-face negotiation and email negotiation and identify the situations in which each of these types could be most appropriate.

scholarly journals The Role of Health Information Technology in Care Coordination in the United States

Medical Care ◽  
2015 ◽  
Vol 53 (2) ◽  
pp. 184-190 ◽  
Author(s):  
Chun-Ju Hsiao ◽  
Jennifer King ◽  
Esther Hing ◽  
Alan E. Simon
Keyword(s):  
United States ◽  
Information Technology ◽  
Health Information Technology ◽  
Health Information ◽  
Care Coordination ◽  
The United States

A Routine Activity Theory-Based Framework for Combating Cybercrime

2015 ◽  
pp. 398-406
Author(s):  
Dillon Glasser ◽  
Aakash Taneja
Keyword(s):  
United States ◽  
Information Technology ◽  
Activity Theory ◽  
The United States ◽  
Routine Activity Theory ◽  
Routine Activity ◽  
International Agreement ◽  
Unified Framework ◽  
The Government ◽  
Information Technology Professions

Since the government began tackling the problems of cybercrime, many laws have been enacted. A lack of a comprehensive definition and taxonomy of cybercrime makes it difficult to accurately identify report and monitor cybercrime trends. There is not just a lack of international agreement on what cybercrime is; there are different laws in every state within the United States, reflecting the inconsistency of dealing with cybercrime. There is also concern that many times lawyers and information technology professions are unable to understand each other well. The deficiency of cyber laws is an obvious problem and development of effective laws is emerging as an important issue to deal with cybercrime. This research uses the routine activity theory to develop a unified framework by including the motivation of the offender to use a computer as a tool/target, suitability of the target, and the presence (or absence) of guardian. It could help states that want to update their existing laws and cover areas that were previously uncovered.

State-Level Cyberbullying Policy

2016 ◽  
pp. 62-82 ◽  
Author(s):  
Ramona Sue McNeal ◽  
Susan M. Kunkle ◽  
Lisa Dotterweich Bryan
Keyword(s):  
United States ◽  
Information Technology ◽  
State Level ◽  
The United States ◽  
Government Policies ◽  
Policy Adoption ◽  
Legislative Action ◽  
Bullying Laws ◽  
The Impact ◽  
Cyberbullying Policy

Cyberbullying is the use of information technology to deliberately hurt, taunt, threaten or intimidate someone. Currently, there are no federal statutes in the United States which directly address this problem. The response of the states has varied from attempting to use existing anti-bullying laws to limit cyberbullying to passing new laws that specifically target cyberbullying behavior. An important question is, “why are some states taking a lead in combating this cybercrime through new laws while others are relying on existing laws?” The literature on policy adoption suggests politics, resources and public need are important factors in predicting why certain states are more likely to enact government policies. This chapter analyzes the impact of these factors and others on policy adoption by exploring the level of legislative action to update existing cyberbullying laws for 2009 through 2014.

Up In Smoke

2008 ◽  
pp. 3659-3675
Author(s):  
Steven C. Ross ◽  
Craig K. Tyran ◽  
David J. Auer
Keyword(s):  
United States ◽  
Information Technology ◽  
The United States ◽  
Point Of View ◽  
Office Building ◽  
Total Destruction ◽  
It Architecture ◽  
College Of Business ◽  
Computer Facility

On July 3, 2002, fire destroyed a facility that served as both office and computer server room for a College of Business located in the United States. The fire also caused significant smoke damage to the office building where the computer facility was located. The monetary costs of the disaster were over $4 million. This case, written from the point of view of the chairperson of the College Technology Committee, discusses the issues faced by the college as they resumed operations and planned for rebuilding their information technology operations. The almost-total destruction of the college’s server assets offered a unique opportunity to rethink the IT architecture for the college. The reader is challenged to learn from the experiences discussed in the case to develop an IT architecture for the college that will meet operational requirements and take into account the potential threats to the system.

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