scholarly journals The Level of Satisfaction of Customers with Online Shopping of Non-Food Personal and household Products and the Factors Contributing to their Satisfaction Level in Dhaka City, Bangladesh: An Empirical Analysis

2021 ◽  
Vol 22 (1) ◽  
Author(s):  
S.M. Ikhtiar Alam
Keyword(s):  
Online Shopping ◽  
Sampling Procedure ◽  
Dhaka City ◽  
Satisfaction Level ◽  
Level Of Satisfaction ◽  
Household Products ◽  
Online Shoppers ◽  
The Right ◽  
Product Description ◽  
Structured Questionnaire

Online shopping has significantly increased across the world in the last five years. In Bangladesh, right now, there are about 6,000active online sellers of non-food products with “Seller Rating”. During Covid-19 Pandemic, it became necessary to sell/buy online. In this regard, two important issues need to be examined properly in the context of Bangladesh. First, the overall level of satisfaction of customers with online shopping and the factors that determine the level of satisfaction of these customers. Accordingly, the paper measures the overall satisfaction level of these customers and identifies the factors that contribute to their overall satisfaction level. It also recommends what the sellers should do to make the overall situation a positive-sumgame. The paper is based on a survey of 1,560 online buyers of nonfood products with different socio-demographic, cultural, and other characteristics. The survey employed a structured questionnaire. A random sampling procedure has been followed in collecting the responses of the sample customers. The paper uses the Lexicographic Model with the relative importance of each factor. The paper finds that the overall satisfaction level of these online shoppers is 50.81% where the male customers are 43.35% satisfied and female customers are 62% satisfied in Dhaka City, Bangladesh. The paper finds nine important factors that contribute to overall satisfaction. Among them, the top three are the right product as promised, price (relative to offline price), and product description (visual and written).

Decision making power of college girls in relation to clothing

2018 ◽  
Vol 9 (01) ◽  
Author(s):  
Parul Gill ◽  
Poonam Malik ◽  
Pankaj Gill
Keyword(s):  
Decision Making ◽  
Satisfaction Level ◽  
College Going ◽  
Level Of Satisfaction ◽  
High Level ◽  
Garment Design ◽  
Structured Questionnaire

The present study was undertaken to explore the decision making patterns of college girls in relation to clothing and their satisfaction level with these decision making patterns. Thirty under graduate college girls from Panipat city were approached to record their responses regarding decision making in relation to clothing and satisfaction level through a well structured questionnaire. It was found that most of the girls (56.66%) themselves made the decisions about the type of garment (Indian, western or both) they wear and majority of girls (70%) were highly satisfied with this decision making. Parents performed the role of buyers for their college going daughters' garments in most of the cases (63.33%) and the 73.33% girls had high level of satisfaction with this. In most of the cases (60%) the decision about the garment design was made by the girls themselves and they were highly satisfied with it. Keywords: clothing, college, girls, decision making.

scholarly journals Flagship species approach: are we heading on the right track?

2014 ◽  
Vol 1 (1) ◽  
pp. 47-52
Author(s):  
Kanchan Thapa
Keyword(s):  
Nongovernmental Organizations ◽  
Biodiversity Conservation ◽  
Species Level ◽  
Conservation Strategy ◽  
Flagship Species ◽  
Conservation Science ◽  
Conservation Implications ◽  
Level Of Satisfaction ◽  
The Right ◽  
Structured Questionnaire

Aim The paper aims to evaluate the usefulness of the Flagship Species Approach (FSA) as a conservation strategy. Location The study was conducted primarily among the conservation practitioners working with the flagship species in Nepal. Material and Methods Using a structured questionnaire, a total of 89 conservationists from three different categories of conservation agencies: government, nongovernmental organizations, and intellectuals (academics and researchers), were asked about their views regarding the FSA in bringing conservation benefits and reducing the biodiversity threats. I used non-parametric tests for analyzing the data. Key findings A majority of respondents shared the view that the FSA is being used effectively in raising funds for conservation and in bringing awareness to people and enhancing conservation of other species. Level of satisfaction pertaining to FSA, however, differed among the governmental / nongovernmental organizations and the intellectual agencies. Conservation implications This study found that FSA had been instrumental in raising the funds for biodiversity conservation and keeping the science in the forerunner. DOI: http://dx.doi.org/10.3126/cs.v1i1.9585 Conservation Science 2013 1(1), 47-52

Consumer Protection in Online Shopping

2020 ◽  
pp. 203-225
Author(s):  
Emre Yildirim
Keyword(s):  
Consumer Protection ◽  
Credit Card ◽  
Online Shopping ◽  
Education Level ◽  
The Other ◽  
Internet Shopping ◽  
Low Level ◽  
Online Shoppers ◽  
Debit Cards ◽  
Structured Questionnaire

The main purposes of this research are (1) to reveal the virtual credit card (VCC) awareness of online shoppers and (2) to prepare a to do list for managers and relevant institutions to provide a more secured internet shopping process by enhancing the trust perception of consumers. To this end, a structured questionnaire consists of three sections was designed and conducted during the period April-May 2018 in Turkey. The findings achieved show that online shoppers mostly attach importance to the recognition of the website, which means they seek trust in online shopping process. On the other hand, they mostly use credit and debit cards, which may make consumers encounter serious fraud issues. VCC usage is only 4.9% in general although VCC awareness is 55.1%. This low level of VCC awareness is associated with education level and the information provided by the financial banks.

Consumer Protection in Online Shopping

2021 ◽  
pp. 257-274
Author(s):  
Emre Yildirim
Keyword(s):  
Consumer Protection ◽  
Credit Card ◽  
Online Shopping ◽  
Education Level ◽  
The Other ◽  
Internet Shopping ◽  
Low Level ◽  
Online Shoppers ◽  
Debit Cards ◽  
Structured Questionnaire

The main purposes of this research are (1) to reveal the virtual credit card (VCC) awareness of online shoppers and (2) to prepare a to do list for managers and relevant institutions to provide a more secured internet shopping process by enhancing the trust perception of consumers. To this end, a structured questionnaire consists of three sections was designed and conducted during the period April-May 2018 in Turkey. The findings achieved show that online shoppers mostly attach importance to the recognition of the website, which means they seek trust in online shopping process. On the other hand, they mostly use credit and debit cards, which may make consumers encounter serious fraud issues. VCC usage is only 4.9% in general although VCC awareness is 55.1%. This low level of VCC awareness is associated with education level and the information provided by the financial banks.

Online repatronage intention: an empirical study among Malaysian experienced online shoppers

2014 ◽  
Vol 42 (5) ◽  
pp. 390-421 ◽  
Author(s):  
Sajad Rezaei ◽  
Muslim Amin ◽  
Wan Khairuzzaman Wan Ismail
Keyword(s):  
Online Shopping ◽  
Developed Countries ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Theoretical Research ◽  
Future Research ◽  
Content Type ◽  
Online Shoppers ◽  
The Right ◽  
The Impact

Purpose – Prior studies mostly investigate initial shopping intention in developed countries. The purpose of this paper is to sketch and determine the impact of perceived usefulness (PU), perceived ease of use (PEOU), perceived value (PV), trust (TRT), perceived risk (PR), privacy concern (PC), internet literacy (IL), satisfaction (SAT) on online repatronage intention (ORI) among Malaysian experienced online shoppers. Design/methodology/approach – A total of 219 valid questionnaires were collected via an online survey among experienced online shoppers across young and old students aged 18-31. Subsequently, the two-step structural equation modelling (SEM) technique was employed to empirically examine the proposed integrative theoretical research framework and model fit with maximum likelihood estimation. Findings – The statistical analyses support the relationships between PU, PV, TRT and SAT with ORI while the relationships between PEOU, PR, PC and IL with ORI were rejected in which all the factors affecting ORI occur similarly across the study sample. The behaviour of experienced online shoppers was found to be different from findings of previous literature that examined initial adoption and intention. Due to the lack of distinction in the literature concerning experienced and inexperienced shoppers, our results show inconsistencies with prior research in examining ORI. Research limitations/implications – The paper suggests that future research consider multicultural analysis, atmosphere design, developing internet methodology and the role of flow experience in determining ORI. The research limitations and implications are also discussed. Practical implications – By realizing the differences between inexperienced shoppers and experienced shoppers, online retailers should segment these groups more effectively and should implement a different marketing strategy to target the right segment, right shoppers along with the right marketing tactic. The antecedents of future intention of online shopping are influenced by various variables because the human behaviour is sophisticated in nature. Thus, academicians and practitioners should realize the implications of examining their target population/market based on an assessment of different antecedents. Originality/value – This study is among the few attempts to examine attitudes and behaviour of Malaysian experienced online shoppers who have formed relevant experiences and skills in online shopping. Additionally, the paper empirically examine and distinct user perception of online retail attributes (including PU, PEOU, PV and PR), pre-purchase user attitudes (including TRT, PC, IL) and post-purchase users attitudes (including SAT) in forming ORI simultaneously.

scholarly journals Customers’ Attitude towards Shopping at Home

2019 ◽  
Vol 9 (2S2) ◽  
pp. 464-467
Keyword(s):  
World Wide ◽  
Online Shopping ◽  
Service Providers ◽  
Satisfaction Level ◽  
Online Service ◽  
Online Shoppers ◽  
Traditional Marketing ◽  
Online Service Providers ◽  
At Home

Traditional marketing, sellers meet the difficulty to reach a wide of customers in world wide. Now it was changed, there is an easy way to reach the customer is internet. Both buyers and sellers from world meet together and exchange their products at minimum of amount. It is an ease way of marketing. The aim of this study is to study customers’ preference towards online websites and also preferred products to shop online and also to identify the satisfaction level of customers towards online shopping. In case of eatables, people don’t want to take risk regarding their health. Likewise, they don’t have much interest to buy vegetables from online compared with offline shopping. This is due to lack of bargaining of price. Most of the online shoppers dissatisfied with the privacy of data due to some recent issues. These are lessons to the online service providers to create awareness among people about their business. It helps to motivate them to buy from their websites. Moreover, people also should more conscious while shopping

scholarly journals It begins with the right supervisor: Importance of mentorship and clinician-investigator trainee satisfaction levels in Canada

2013 ◽  
Vol 36 (6) ◽  
pp. 269 ◽  
Author(s):  
Ju-Yoon Yoon ◽  
Tom Appleton ◽  
Matthew J Cecchini ◽  
Rohann J Correa ◽  
Veronique D Ram ◽  
...  
Keyword(s):  
Training Program ◽  
Financial Support ◽  
Target Population ◽  
Satisfaction Level ◽  
Nominal Scale ◽  
Level Of Satisfaction ◽  
Perceived Importance ◽  
The Right ◽  
Trainee Satisfaction

Purpose: Clinician Investigator Trainee Association of Canada/ Association des cliniciens-chercheurs en formation du Canada (CITAC/ACCFC) represents the interests of clinician-investigator (CI) trainees across Canada. To better advocate for the successful training of CI trainees in Canada, CITAC/ACCFC conducted a survey to assess satisfaction with their training and to find what factors were most associated with satisfaction level. Methods: A nominal scale-based psychometric survey was conducted online in 2009 on CI trainees in Canada (including MD/MSc, MD/PhD, or CIP/SSP). One hundred fifteen out of a target population of approximately 350-400 responded. Survey respondents were asked to rate their level of satisfaction in four areas: 1) quality of training, 2) financial support, 3) mentorship satisfaction and 4) program structure. Ratings in these four areas were also combined to produce a measure of overall satisfaction. Results: At least half of the respondents were ‘completely satisfied’ in each of the four categories other than mentorship. While 98% of respondents considered mentorship as important to their success, 62% expressed some level of dissatisfaction with the level of mentorship received. Moreover, increased levels of mentorship were strongly associated with increased levels of overall satisfaction. Conclusion: The discrepancy between CI trainees’ perceived importance of mentorship and the level of satisfaction in mentorship received reveals a strategic area where CI training should be improved. Recognizing that good mentorship in a CI training program often begins with one’s research supervisor, the CITAC/ACCFC has compiled six specific recommendations for finding a good supervisor.

scholarly journals Socio-Eonomic Status of Online Shoppers and its Associated Factors in Bangladesh

2020 ◽  
pp. 19-25
Author(s):  
A H M Kamruzzaman ◽  
Shahnaz Rahman ◽  
Md. Kariul Islam ◽  
Dr. Mohammad Mostafizur Rahman ◽  
Md. Mahamudul Alam ◽  
...  
Keyword(s):  
Associated Factors ◽  
Online Shopping ◽  
Economic Status ◽  
The Internet ◽  
Factor Analyses ◽  
Socio Economic Status ◽  
Online Shoppers ◽  
Exploratory Data ◽  
And Behavior ◽  
Structured Questionnaire

Background: Now a day,online shopping became easy and most suitable mode for shoppers. The internet has changed the way of consumers store and has rapidly developed into a global perspective.Online shopping has started in Bangladesh, but consumers are not much familiar with the term yet to go online shopping frequently.We have not enough data regarding the socio-economic status and behavior of online shoppers of Bangladesh. Aim of the study: This study was conducted to evaluate the socio-economic status and behavior of online shoppers in Bangladesh. Methods: Data from 200 population segments of the Bangladeshi consumers was collected by self-administrated and structured questionnaire. We employed factor analyses,along with other Exploratory Data Evaluation methods to explain the variance in response.

scholarly journals EVALUATION OF SATISFACTION LEVEL AMONG EMPLOYEES OF HAYDOM INSTITUTE OF HEALTH SCIENCES (HIHS)

2021 ◽  
pp. 48-57
Author(s):  
Crescent D. Ombay ◽  
Mary M. Akonaay ◽  
Fanuel M. Axwesso ◽  
Bartholomayo P. Madangi
Keyword(s):  
Job Satisfaction ◽  
Working Environment ◽  
Satisfaction Level ◽  
Survey Team ◽  
Level Of Satisfaction ◽  
Professional Employees ◽  
High Level ◽  
Large Survey ◽  
Operational Modes ◽  
Structured Questionnaire

This mini survey is aiming at collecting communal idea and feeling of employees towards their institute and operational modes of different modalities. Through the result from this survey, the management may make conform of the issues suggested by participants basing on the institute existing situation. The survey contemplated on the evaluating level of employees’ job satisfaction. All professional employees were invited to participate in the survey and the data was conveniently collected from 22 participants through structured questionnaire (Likert scale). The main areas addressed in the survey were employee job recognition, employee work environment, salary and wages, employee supervision at work. The results from the survey indicate that majority(86%) of the employees are satisfied with the manner they are recognized by the institute management. Most of the employees were satisfied with working environment. However, majority (82%) were dissatisfied with amount of salary and wages paid for their work. The survey team recommends the institute management to maintain admirable those areas with high level of satisfaction and take action for those areas with low satisfaction. However, large survey may be needed to observe other areas of satisfaction and dissatisfaction. KEY WORDS: Employees Job Satisfaction Level

scholarly journals Analysis of Employees Perception and Job Satisfaction: A study of HRM practices in Post Offices

2013 ◽  
Vol 5 (3) ◽  
pp. 643-647
Author(s):  
Dr. Monika Mittal ◽  
Dr. Meenu Rattan
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Satisfaction Level ◽  
Hrm Practices ◽  
Post Offices ◽  
Level Of Satisfaction ◽  
Level Data ◽  
Wide Range ◽  
Employees Satisfaction ◽  
Structured Questionnaire

Satisfying employees at work places has ever been a crucial task before any of the organizations to ensure the success of the organization. Further, the level of job satisfaction is affected by a wide range of variables relating to individual, social, cultural, organizational and environmental factors. The present study examines the level of satisfaction of employees of post offices around the Tricity (Chandigarh, Panchkula and Mohali). The study highlights various factors determining the employees satisfaction with the job and some recommendations have also been made to enhance their satisfaction level. Data are obtained from postal assistants through structured questionnaire and used to illustrate their perception towards their organization with the help of factor analysis.

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