Analysis of Health Service Quality on Patient Satisfaction in Malimongan

2019 ◽  
Vol 10 (7) ◽  
pp. 1125
Author(s):  
Putri Lisyah Tome ◽  
Nurhayani ◽  
Darmawansyah
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Service Quality

Kualitas Pelayanan Kesehatan Poli Gigi Rumah Sakit Kota Palembang

MBIA ◽  
2019 ◽  
Vol 17 (3) ◽  
pp. 1-16
Author(s):  
Menti Youlanda
Keyword(s):  
Factor Analysis ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Health Service ◽  
Service Quality ◽  
Sampling Technique ◽  
Dental Clinic ◽  
Significant Relation ◽  
Health Service Quality ◽  
Statistic Result

Health service in hospital currently focuses on patient satisfaction that service quality becomes indicator of service used. The problem of this study was how about the health service quality at dental clinic of Myria Hospital Palembang. The aim was to know the health service quality at dental clinic of Myria Hospital Palembang. The study method was descriptive quantitative using questionnaire. The samples were 90 respondents by using purposive sampling technique. Data were analyzed by using descriptive statistic, factor analysis, and regression with significance 0,1. Output statistic result of Anova linear regression was 0,086 that indicated significant relation between health service quality and patient satisfaction. Health service quality at dental clinic of Myria Hospital Palembang is already good.

scholarly journals Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company

2017 ◽  
Vol 10 (2) ◽  
pp. 93
Author(s):  
Harimukti Wandebori
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Expectation Gap ◽  
Initial Expectation ◽  
Health Service Quality ◽  
Child Hospital

This study aims to explore the service quality using the variables of Hierarchical Model of Health Service Quality and probed its interaction to the patient satisfaction in Mutiara Bunda Women and Child Hospital Salatiga. The SERVQUAL method was employed as the mean to evaluate the service quality. Additionally, the sources of expectation were also being investigated to see how the patients set their initial expectation. The quantitative method would be used through aquestionnaire to the patient in the hospital. The result indicates that the perception-expectation gap of health service quality in some extent significantly contributed to the overall satisfaction. The previously-determined sources of expectation also significantly contributed in shaping the overall expectation of patient. This research will contribute to the academical and practical realm in investigating the connection between service quality and customer satisfaction in the health care service industry. Furthermore, this research exhibits the novelty in which the new set of variables isapplied in assessing the service quality by finding out the gap score. This will also increase the awareness of the hospital to improve the service quality in order to improve patient satisfaction which leads to loyal patient cultivation.

scholarly journals Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

2019 ◽  
Vol 4 (1) ◽  
pp. 37-42
Author(s):  
Yoan Ajeng Mustika ◽  
Jacoba Nugrahaningtyas Wahjuning Utami ◽  
Sukismanto Sukismanto
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Cross Sectional ◽  
Important Indicator ◽  
Healthcare Center ◽  
Health Service Quality ◽  
Preliminary Study ◽  
Primary Healthcare Center

Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal & Child Health and Family Planning Polyclinic at Pimary Healthcare Center (PHC) of Gedongtengen, Yogyakarta. Methods: This research employed a descriptive analytical method with cross sectional approach. The population consisted of 170 respondents. Samples were taken using purposive sampling, resulting in 119 respondents as samples. Data were statistically tested using Kendall’s Tau. Results: The  results of statistical test indicated  that there was a correlation between the dimension of reliability, empathy, assurance, responsiveness, and tangible to patient satisfaction. Conclusion: There are correlations of the dimensions of reliability, empathy, assurance, responsiveness and tangible with patient satisfaction.

scholarly journals Effect of Health Service Quality Toward Patients Satisfaction

2021 ◽  
Vol 2 (1) ◽  
pp. 63-72
Author(s):  
Jeny Riska Vatica ◽  
Nur’aini Nur’aini ◽  
Masnelly Lubis
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Technical Competence ◽  
Human Relations ◽  
Health Service Quality

The quality of service at the Community Health Center (Puskesmas) is an important factor in creating patient satisfaction. The results of measuring patient satisfaction that are objective and accurate can assist the health center in formulating a better form of service. The purpose of this study was to determine and analyze the effect of health service quality on outpatient satisfaction. This type of research is an analytic survey with a cross sectional approach using primary data with questionnaires and secondary data from Community Health Center (Puskesmas) reports. The population in this study were patients who had outpatient visits from January to July 2020 with a total sample of 99 people who were determined using the accidental sampling method. The analysis used univariate, bivariate and multivariate analysis. Chi square test results showed that technical competence (p = 0.001 <0.05), effectiveness (p = 0.002 <0.05), human relations (p = 0.000 <0.05), comfort (p = 0.099> 0, 05) and timeliness (p = 0.001 <0.05). The logistic regression test shows that the variable that most influences patient satisfaction is the relationship between humans with an Exp (B) value of 4.195. The conclusion of this research is that technical competence, effectiveness, human relations and timeliness have a relationship with patient satisfaction, while comfort has no relationship with patient satisfaction. Efforts are needed to improve the quality of outpatient services by establishing a harmonious relationship between health workers and patients in order to achieve services that are able to satisfy patients.

PENGARUH KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN PENGGUNA PERSPEKTIF DOKTER RUMAH SAKIT HERMINA BOGOR

2017 ◽  
Vol 2 (1) ◽  
pp. 1-12
Author(s):  
Baby Silvia Putri ◽  
Lindawati Kartika
Keyword(s):  
Health Insurance ◽  
Health Service ◽  
Service Quality ◽  
Multiple Regression ◽  
National Health Insurance ◽  
Descriptive Analysis ◽  
National Health Insurance Program ◽  
Insurance Program ◽  
Health Insurance Program ◽  
Health Service Quality

The study aimed to analyze the perceptions of the doctors of Hermina Hospital Bogor on BPJS health service quality and satisfaction level of the national health insurance program and to analyze the effects of service quality on the doctors’ satisfaction. Questionnaires were utilized to obtain the primary data, while literature reviews were conducted to obtain the secondary data. The data were analyzed by using descriptive analysis and multiple regression analysis. The results of this research, in reference to the descriptive analysis of the perceptions of the doctors in Hermina Hospital Bogor on satisfaction and quality service of the National Health Insurance program, indicated that the program is considered unsuitable in its implementation. The results of multiple regression showed that the variables of BPJS service quality have influences on the satisfaction of the doctors of Hermina Hospital Bogor. Keywords: health service quality, satisfaction, hospital

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

Towards a Customer-Centric Framework for Evaluation of E-Health Service Quality

2018 ◽  
pp. 199-218
Author(s):  
Michael Mutingi
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Quality ◽  
Healthcare Service ◽  
Quality Evaluation ◽  
Service Providers ◽  
Customer Experience ◽  
Evaluation Framework ◽  
Service Quality Evaluation ◽  
Health Service Quality

As the awareness of the importance of healthcare service quality and pressures from stakeholders continue to grow, healthcare service providers have no option except to develop appropriate service quality evaluation procedures. Patient satisfaction is imperative, and has become a critical issue especially in e-health services. Although healthcare service providers have become aware of the need for improving customer experience through provision of customer-centric services, virtually none of the existing e-health quality evaluation frameworks are grounded on customer-centric metrics. In this chapter, a critical analysis of existing evaluation initiatives is presented from the context of e-health services. Critical areas of e-health service are investigated to determine quality dimensions that influence customer experience. From this analysis, a customer-centric evaluation framework is proposed, comprising four e-health service quality scales. The framework provides a platform for continuous improvement in e-health service.

scholarly journals Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

2020 ◽  
pp. 1803-1812 ◽  
Author(s):  
Reham Zuhier Qasim Almomani ◽  
Ruba Risheed Al-Ghdabi ◽  
Khaled Mohammad Banyhamdan
Keyword(s):  
Health Service ◽  
Service Quality ◽  
Public Hospitals ◽  
Patients Satisfaction ◽  
Health Service Quality
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