Exploring the Role of Quality of Services on Organizational Performance in selected Public Banks in Chennai City

2016 ◽  
Vol 6 (10) ◽  
pp. 1528
Author(s):  
P. Udhayanan ◽  
A. Nirmal Raj
Keyword(s):  
Organizational Performance ◽  
Quality Of Services ◽  
Public Banks ◽  
Chennai City

Quality

2020 ◽  
pp. 166-183
Author(s):  
Julie Sin
Keyword(s):  
Health Services ◽  
Health System ◽  
Services Quality ◽  
Quality Care ◽  
System Level ◽  
Quality Of Services ◽  
Provider Perspective ◽  
Multidimensional Concept

This chapter looks at the topic of health services quality from a commissioning and whole population perspective. Quality is noted to be a multidimensional concept and dimensions of quality are considered. The role of the commissioner in maintaining and improving quality of services is explored, and this is seen within a wider backdrop of a health system with commissioner and provider functions (if there are such distinctions in the system). Commissioners need to know whether they are securing quality care for their population for the money spent. They also need an understanding of how this dovetails with the provider perspective on this topic. Commissioners also need to be able to articulate what they wish to assess in practice under the guise of quality. Finally, at a system level there are also bearings on how to compile and interpret a picture of a population’s health if needed.

Conceptualizing the Use of Artificial Intelligence in Customer Relationship Management and Quality of Services

2022 ◽  
pp. 177-201
Author(s):  
Parag Shukla ◽  
Sofia Devi Shamurailatpam
Keyword(s):  
Artificial Intelligence ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Operational Efficiency ◽  
Customer Relationship ◽  
Quality Of Services ◽  
Comprehensive Model ◽  
Indian Banks

In this chapter, the authors have conceptualized a hypothetical comprehensive model of AI, CRM, and quality of services by banks given the underlying pull and push factors that determine the extent of AI adoption by the banks. This chapter shall also serve as a primer to demonstrate the effects of use of artificial intelligence in the Indian banks and is also aimed to encapsulate the restraining and facilitating forces that drive adoption of AI. This chapter examines the blooming development of artificial intelligence and its significance in the operational efficiency in terms of management of issues related to customers while accessing different products and services offered by banks. In other words, the use of artificial intelligence technologies can dramatically improve banks' ability to achieve four key outcomes: higher profits, at-scale personalization, rapid innovation cycles, strategic customer relationship management (CRM), and distinctive omni-channel experiences. The role of artificial intelligence (AI) is significant in the banking industry for operational efficiency.

The Role of Various Types of Stimulation in the Work Motivation of the Doctor

2019 ◽  
Vol 8 (3) ◽  
pp. 39-43
Author(s):  
Л. Москвичева ◽  
L. Moskvicheva
Keyword(s):  
Performance Indicators ◽  
Work Motivation ◽  
Quality Of Services ◽  
Professional Activity ◽  
Monetary Incentives ◽  
Effi Ciency ◽  
The Individual ◽  
Level Of Motivation

The eff ectiveness and effi ciency of any type of professional activity largely depends on the level of motivation of the staff . Currently, a signifi cant number of mechanisms to stimulate the labor activity of employees of organizations, as well as the levels of their importance to the individual in various constitutional working conditions are described. Of particular importance is the quality of services provided in the “helping” areas of activity, which include health care. However, the range of methods used to stimulate and motivate in this area is reduced only to the use of material monetary incentives, often not related to the direct performance indicators of specialists, which levels the motivational component of these activities. Taking into account the fact that doctors, as well as representatives of any other professions, have absolutely diff erent dominant motives of labor activity, in medical organizations it is necessary to apply a diff erentiated approach to motivating and stimulating activities, including various types of material non-monetary and non-fi nancial stimulation, the result of which will be an increase in the quality and availability of medical services provided to the population.

Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs

2018 ◽  
Vol 77 ◽  
pp. 114-123
Author(s):  
Luminița Pătraș ◽  
Vicente Martínez-Tur ◽  
Yolanda Estreder ◽  
Esther Gracia ◽  
Carolina Moliner ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Organizational Performance ◽  
Service Climate

Importance and Role of Internal Communication in Organizations

2015 ◽  
Vol 806 ◽  
pp. 302-307
Author(s):  
Mirjana I. Stevanović ◽  
Aleksandra M. Gmitrović
Keyword(s):  
Business Communication ◽  
Effective Communication ◽  
Internal Communication ◽  
Quality Of Services ◽  
Market Liberalization ◽  
Communication In Organizations ◽  
High Level ◽  
The Relationship

Market liberalization has accelerated and strengthened the pressure of competitors in an open struggle for the retention of existing and favor of new clients. It is necessary to understand the importance and necessity of good business communication, because if business communication in the organization is at a higher level, then the relationship between the organization and its clients is at a higher level as well. Employees in the organization are the ones who represent it, so if the internal communication in the organization is at a higher level, then the quality of services provided to clients is also at a higher level. Effective communication between organizations and customers enables an organization to achieve its goal, which is that it is positioned in the market as a modern organization that provides quality and services of high level.

scholarly journals Hubungan Lingkungan Kerja Perawat dengan Gaya Kepemimpinan Kepala Ruangan di Rumah Sakit Sumber Kasih Kota Cirebon

2018 ◽  
pp. 114-119
Author(s):  
Norma Mardiani
Keyword(s):  
Work Environment ◽  
Random Sampling ◽  
Service Sector ◽  
Free Market ◽  
Analysis Data ◽  
Quality Of Services ◽  
Significant Relation ◽  
Design Work

Abstract. The era of free market resulting in the high competition in the service sector health including hospital.Efforts to the maintaining the quality of services in the hospitals were not separated from the role of important profession nursing because power nursing be in order leading service, , so it needs environmental design work conducive and support, motivation, briefing off leaders so nurse can work effectively and efficiently.The purpose of this research is to find relations work environment a nurse with style leadership in a hospital Sumber Kasih Cirebon 2017. The kind of research used descriptive correlation and design peneliatian cross sectional.tehnink sampling used is random sampling with 49 sampel. Data collection uses a questionnaire. Analysis data using the rank spearmen. Based on the results of management of data by spss to test the correlation between work environment to the style of leadership obtained value a correlation coefficient rank spearmen of 0,306 with the sig. ( 2-tailed ) as much as 0,032. Because the value of sig. ( 2-tailed ) & lt; 0.05 so h0 which states that nobody a significant relation between relations work environment to the style of leadership rejected. Thus can be concluded that a significant relation exists between work environment a nurse with style leadership in the hospital Sumber Kasih. Advice provided in this research let RS Sumber Kasih Cirebon can create, increase while keeping a working relationship and all work among colleagues and their superior. Keywords: workplace , style head leadership room , nurses Abstrak Era Pasar bebas mengakibatkan tingginya persaingan di sektor pelayanan kesehatan termasuk rumah sakit. Upaya penyelenggaraan menjaga kualitas pelayanan di rumah sakit tidak terlepas dari peran penting profesi keperawatan karena tenaga keperawatan berada di tatanan pelayanan terdepan,Sehingga dibutuhkan penataan lingkungan kerja yang kondusif dan dukungan, motivasi,pengarahan dari pimpinan sehingga  perawat dapat bekerja secara efektif dan efisien.  Tujuan penelitian ini adalah untuk mengetahui hubungan lingkungan kerja perawat dengan gaya kepemimpinan di  RS Sumber Kasih Cirebon Tahun 2017. Jenis penelitian yang digunakan deskriptif korelasi dan rancangan peneliatian cross sectional.Tehnink sampling yang digunakan adalah Random Sampling yaitu sebanyak 49 Sampel.Pengumpulan data menggunakan kuesioner. Analisa data menggunakan uji rank spearmen. Berdasarkan hasil  pengelolaan data dengan SPSS untuk menguji korelasi antara lingkungan kerja dengan gaya kepemimpinan diperoleh nilai koefisien korelasi rank spearmen sebesar 0,306 dengan nilai sig.(2-tailed) sebesar 0,032. Karena nilai sig.(2-tailed) < 0,05 maka H0 yang menyatakan bahwa tidak ada hubungan yang signifikan antara hubungan lingkungan kerja dengan gaya kepemimpinan ditolak. Dengan demikian dapat disimpulkan bahwa ada hubungan yang signifikan antara lingkungan kerja perawat dengan gaya kepemimpinan di Rumah Sakit Sumber Kasih.Saran yang diberikan dalam penelitian ini hendaknya RS.Sumber kasih cirebon dapat menciptakan,meningkatkan sekaligus menjaga hubungan kerja dan suasana kerja sesama rekan kerja maupun atasannya. Kata Kunci: Lingkungan kerja, Gaya kepemimpinan kepala ruangan, Perawat  

scholarly journals The role of Information Technology in enhancing the quality of banking service

2018 ◽  
pp. 199
Author(s):  
Wafaa M. Fakhri
Keyword(s):  
Information Technology ◽  
Significant Relationship ◽  
Commercial Banks ◽  
Quality Of Services ◽  
Banking Services ◽  
Banking Service ◽  
Role Of It ◽  
Role Of Information

The study  seeks to  study the  role of IT in achieving the  quality of  banking services provided by commercial banks, which requires knowledge of the level of information technology that is used and the extent of employees' awareness of the quality of the importance of the quality of services provided to customers with government banks. The questionnaire was distributed to (60) employees of the branches of the Rafidain Bank for the province of Salah al-Din, from which 51 samples were returned to be valid for analysis. . The study concluded that there is a significant relationship between the information technology and the quality of banking services

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