scholarly journals Analisis Tingkat Kepuasan Klien Terhadap Perilaku Caring Perawat di Rumah Sakit Umum Daerah Dr. Saiful Anwar Malang Tahun 2002

2014 ◽  
Vol 6 (2) ◽  
pp. 41-49 ◽  
Author(s):  
Tri Anjaswarni ◽  
Budi Anna Keliat ◽  
Luknis Sabri
Keyword(s):  
Health Care ◽  
General Hospital ◽  
Nursing Care ◽  
Health Care Services ◽  
Nursing Practice ◽  
Satisfaction Level ◽  
Caring Behavior ◽  
Care Services ◽  
Professional Nursing Practice ◽  
The Mean

Keperawatan adalah ujung tombak pelayanan kesehatan di rumah sakit yang menjadi salah satu indikator mutu pelayanan kesehatan dan berperan dalam menentukan kepuasan klien. Bentuk pelayanan keperawatan yang penting adalah terlihatnya perilaku caring perawat yang merupakan inti atau fokus dari praktek keperawatan professional. Perilaku ini yang harus dapat diterima dan dirasakan oleh klien. Sehubungan dengan hal tersebut maka evaluasi kepuasan klien khususnya yang berhubungan dengan perilaku caring perawat perlu dilakukan. Tujuan penelitian ini adalah mengetahui tingkat kepuasan klien terhadap perilaku caring perawat di Rumah Sakit Umum Daerah (RSUD) Dr. Saiful Anwar Malang. Hasil penelitian menunjukkan bahwa rata-rata pencapaian tingkat kepuasan klien terhadap perilaku caring perawat adalah 82,5%, dan dengan menggunakan mean sebagai cut off point diketahui bahwa 53,6% klien kepuasannya di atas rata-rata, dan tingkat kepuasan tersebut berhubungan secara signifikan dengan jumlah dirawat dan tingkat pendidikan klien. Nursing care is a frontline of health care services at the hospital that influence the client’s satisfaction level as an indicator of quality. Attention should be given to nurses caring behavior as a focus of professional nursing practice. This behavior should be accepted and felt by the clients. So it was necessary to evaluate client’s satisfaction related to nurse’s caring behavior. The purpose of the study was to identify the client’s satisfaction level toward nurse’s behavior in the general hospital Dr. Saiful Anwar in Malang. The result of the study showed that the mean of client’s satisfaction level to nurse’s caring behavior was 82.5 percent. If we used mean as cut off point, there were 53.6 percent clients have the satisfaction above mean. The level of this satisfaction has significant correlation with the number of admission to the hospital and client’s education.

scholarly journals A profile of professional nursing practice in the private sector in the R.S.A.

Curationis ◽  
1988 ◽  
Vol 11 (2) ◽  
Author(s):  
S. Pera
Keyword(s):  
Health Care ◽  
Private Sector ◽  
Health Care Services ◽  
Registered Nurse ◽  
Nursing Practice ◽  
Future Health ◽  
Care Services ◽  
Professional Nursing Practice ◽  
Health Centres ◽  
Future Health Care

The purpose of this study was to develop a profile of professional nursing practice in private enterprise health care services in the Republic of South Africa. In the light of the future health care needs and the relationship between the private and public sector health care establishments, information about the role and task of the I professional nurse was needed. Information would provide a data base about the registered nurse and so facilitate future health care planning. An exploratory field study was undertaken to locate the various work environments of the registered nurse in four statistical urban regions. Questionnaires were handed out and collected from a proportional stratified sample of professional nurses who were working in thirteen types of health care environments in the period between I June 1983 and 30 September 1983. A return rate of 68 percent yielded 340 completed questionnaires from 501 registered nurses. The study revealed that the majority of nurses in the private sector were relatively young. White, female, English-speaking professionals who were practising in four broad areas of health care: • Custodial care environments such as residential homes for the aged, institutions for the chronic sick and frail aged, homes for children and homes for the adult handicapped. • Hospitals and related special health centres catering for drug addicts, alcoholics and patients suffering from psychiatric/nervous disorders. • Institutions for child and adult education which included crèches/nursery schools, primary and secondary hoarding schools, special schools for the handicapped, and university based student health centres. • Medical and dental consulting room practices. • Other entrepreneurial employment settings such as business and industrial occupational health care services, nursing service agencies, and mobile emergency care units.

scholarly journals The Defensive Practices of Nurses

2019 ◽  
Author(s):  
Nuray Turan ◽  
Nurten Kaya
Keyword(s):  
Health Care ◽  
High Risk ◽  
Nursing Care ◽  
Health Care Services ◽  
Private Hospital ◽  
Science And Technology ◽  
Roles And Responsibilities ◽  
Care Services ◽  
The Mean

Introduction: Through the developments in science and technology, in health-care services, roles and responsibilities of nurses are changing, and nurses are frequently faced with risky circumstances in terms of malpractice. In this case, it is thought that nurses may be inclined to exhibit defensive practices. Methods: This study was carried out in a descriptive type to determine the defensive practice status of nurses. The population of the study consists of the nurses working at a university and private hospital, and the sample comprises 345 nurses working at inpatient departments in hospitals. This study was approved by the ethical board of Istanbul Medipol University. Data were analyzed using SPSS 21.00. Results: About 91.9% of the nurses who were included within the scope of the research are female, and the mean age is 35.67 ± 8.89. It was found that 60.9% of the nurses, who were included within the scope of the research, sometimes had concerns about making a mistake in nursing care, 60.9% of them never administered any drug he/she thought to be unnecessary, 55.7% of them never kept away from the patients who are more likely to file a lawsuit to protect themselves, 48.7% of them sometimes explained nursing practices in more detail to protect themselves from the allegations of malpractice, 44.1% of them never avoided practices with high complications to guard themselves against malpractice lawsuits, 65.5% of them always kept the records in a more detailed way to protect themselves from allegations of malpractice, and 52.2% of them considered there was a high risk of encountering with a malpractice case at any time according to the conditions of the environment. Conclusion: The data obtained have indicated that nurses sometimes perform defensive practices. Thus, it is necessary to develop and implement strategies to prevent nurses from performing defensive practices

scholarly journals Portugal's primary health care human resources assessment

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
J Oliveira Miranda ◽  
P Santos Luis ◽  
M Sarmento
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Family Medicine ◽  
Human Resources ◽  
Health Professional ◽  
Health Care Services ◽  
Care Services ◽  
Primary Health ◽  
Primary Health Care Services ◽  
The Mean

Abstract Background Primary health care services are the cornerstone of all health systems. Having clear data on allocated human resources is essential for planning. This work intended to map and compare the primary health care human resources of the five administrative regions (ARS) of the Portuguese public health system, so that better human resources management can be implemented. Methods The chosen design was a descriptive cross sectional study. Each of the five ARS were divided into primary health care clusters, which included several primary health care units. All of these units periodically sign a “commitment letter”, where they stand their service commitments to the covered population. This includes allocated health professionals (doctors, nurses), and the information is publicly accessible at www.bicsp.min-saude.pt. Data was collected for 2017, the year for which more commitment letters were available. Several ratios were calculated: patients/health professional; patients/doctor (family medicine specialists and residents); patients/nurse and patients/family medicine specialist. Mean, standard deviation, minimum and maximum values were calculated. Results National patients/health professional ratio was 702 with the mean of the 5 ARS calculated at 674+-7.15% (min 619, max 734) whilst the national patients/doctor ratio was 1247 with the mean of the 5 ARS calculated at 1217+-7.17% (min 1074, max 1290). National patients/nurse ratio was 1607 with the mean of the 5 ARS calculated at 1529+-13.08% (min 1199, max 1701). Finally, national patients/family medicine specialist ratio was 1711 with the mean of the 5 ARS calculated at 1650+-6,36% (min 1551, max 1795). Conclusions Human resources were differently spread across Portugal, with variations between the five ARS in all ratios. The largest differences occur between nursing staff, and may translate into inequities of access, with impact on health results. A more homogeneous human resources allocation should be implemented. Key messages Human resources in the Portuguese primary health care services are not homogeneously allocated. A better and more homogeneous allocation of human resources should be implemented to reduce access health inequities.

scholarly journals Foreign nursing students: Their profile and perceptions of nursing care in Namibia

2010 ◽  
Vol 15 (1) ◽  
Author(s):  
Louis Small ◽  
Louise Pretorius
Keyword(s):  
Health Care ◽  
Nursing Students ◽  
Cultural Competence ◽  
Nursing Care ◽  
Delivery Of Health Care ◽  
Cultural Awareness ◽  
Health Care Services ◽  
Profile Information ◽  
Care Services ◽  
Biographical Profile

A survey was conducted using open and close-ended questions to determine how visiting nursing students in Namibia could be assisted during their visits (cultural encounters). Many students decide to complete their clinical exposure in a foreign country, either for personal reasons or in order to meet the course requirements for transcultural nursing. Since 1998, Namibia has received a number of these students. In discussion and from passing remarks from the students themselves, the question has arisen as to how an optimum placement for each student might be achieved. Aspects of the Campina–Bacote model and The Process of Cultural Competence in the Delivery of Health Care Services were used to answer this question. It was decided to gather both biographical (profile) information and information on perceptions of nursing care in Namibia from such foreign nursing students.The biographical (profile) information collected indicates a prevalence of certain shared biographical characteristics among international students. Such students tend to be adventurous, caring and sensitive to human rights issues. This finding correlates with the constructs of cultural desire and cultural awareness as described in the model of Campina–Bacote. Based on this finding, specific recommendations were made for clinical allocations.From the data gathered from the open-ended questions, three themes emerged: firstly, nursing in Namibia has identifiable characteristics; secondly, there is a paternalistic and one-sided communication style among nursing caregivers in Namibia; and finally, nursing care delivery in this country is often characterised by a detached attitude. It was concluded that these themes correlated with a cultural awareness and cultural knowledge among the nursing students. The discovery of these themes was useful for making recommendations for clinical guidelines to help these students adapt, as well as for providing a foundation and substantiation for clinical placement.Opsomming’n Opname bestaande uit oop en geslote vrae is uitgevoer om te bepaal hoe besoekende verpleegstudente aan Namibië ondersteun kan word (kulturele ervarings). Baie studente besluit om hulle kliniese praktika in die buiteland te voltooi, óf om persoonlike redes óf om aan kursusvereistes in transkulturele verpleging te voldoen. Sedert 1998 het Namibië ’n aantal van hierdie studente ontvang. Uit gesprekke met sowel as spontane kommentaar deur hierdie studente het die vraag ontstaan hoe hulle optimum plasing verseker kan word. Aspekte van die model van Campina–Bacote, naamlik The process of cultural competence in the delivery of health care services , is benut om hierdie vraag te beantwoord. Daarom is besluit om biografiese inligting sowel as inligting oor die studente se persepsies van verpleging in Namibië in te samel. Die biografiese inligting (profiel) het die voorkoms van sekere biografiese kenmerke onder die internasionale studente getoon: Hulle neig daartoe om avontuurlik, deernisvol en sensitief vir menseregte te wees. Dié bevinding korreleer met die konstrukte van kulturele begeertes en kulturele bewustheid soos beskryf in die model van Campina–Bacote. Op grond van hierdie bevindinge is bepaalde aanbevelings aangaande hulle kliniese plasings gemaak. Die data deur die oop vrae verkry het drie temas gegenereer, naamlik dat verpleging in Namibië bepaalde identifiseerbare kenmerke openbaar, dat ’n paternalistiese en eensydige kommunikasiestyl onder verpleegkundiges in Namibië voorkom en dat verpleegsorg deur ’n onbetrokke houding gekenmerk word. Die gevolgtrekking was dat hierdie temas met ’n kulturele bewustheid en kulturele kennis onder die verpleegstudente korreleer. Die identifisering van hierdie temas was bruikbaar as basis vir die motivering van kliniese plasings en in die maak van aanbevelings ten opsigte van kliniese riglyne om die studente te help om aan te pas.

scholarly journals Adolescent Pediatric Kidney Patients Transitioned to Adult Health Care Services through the Philippine General Hospital (PGH) Transition Program (Lipat Kalinga)

2013 ◽  
Vol 47 (1) ◽  
Author(s):  
Carmelo A. Alfiler ◽  
Emma A. Llanto ◽  
Francisco E. Anacleto, Jr. ◽  
Carmencita D. Padilla ◽  
Dolores D. Bonzon ◽  
...  
Keyword(s):  
Health Care ◽  
General Hospital ◽  
Health Care Services ◽  
Transition Program ◽  
Adult Health ◽  
Care Services ◽  
Adult Health Care

...

scholarly journals Hubungan Motivasi Kerja Perawat Dengan Perilaku Caring Perawat Pelaksana Di Ruang Rawat Inap Rumah Sakit Umum Wisma Prashanti Tabanan

2019 ◽  
Vol 8 (1) ◽  
Author(s):  
I Gusti Agung Ayu Sherlyna Prihandhani ◽  
Alfiery Leda Kio
Keyword(s):  
General Hospital ◽  
Nursing Care ◽  
Nursing Practice ◽  
Univariate Analysis ◽  
Bivariate Analysis ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Caring Behavior ◽  
Patient Satisfaction Survey ◽  
Test Result

Background: Caring behavior is the main focus act in nursing practice which contains humanistic values, a responsive attitude, and responsible for fulfilling patients’ expectations. The results of the patient satisfaction survey and observation result showed the lack of caring behavior of the attending nurses in Inpatient Ward of Wisma Prashanti General Hospital. This study aimed at determining the relation of nurses’ working motivation towards caring behavior of attending nurses in Inpatient Ward of Wisma Prashanti General Hospital Tabanan. Methods: The design of this study was cross-sectional using a quantitative approach. Data was collected by filling out questionnaires by 37 of attending nurses from Juni-August 2018 in Inpatient Ward of Wisma Prashanti General Hospital Tabanan. Data analysis included univariate and bivariate analysis with Kendall's Tau_b test. Result: Univariate analysis showed that most nurses had the high working motivation (89.2%) and had good caring behavior (91.9%). Bivariate analysis showed a significant relationship between working motivation and caring behavior of attending nurses in Inpatient Ward of Wisma Prashanti General Hospital Tabanan (p = 0,00). Conclusion: Fulfillment of the supporting factors of nurses’ working motivation is needed to maintain or improve the working motivation of nurses, therefore, nurses have an inner impulse to provide caring in order to provide optimal and professional nursing care.

scholarly journals Pre and postnatal characteristics of children and adolescents with intellectual disability

Revista CEFAC ◽  
2019 ◽  
Vol 21 (3) ◽  
Author(s):  
Antônio Augusto Schäfer ◽  
Lisiane Tuon Generoso Bitencourt ◽  
Bettina Stopazzolli Cassetari ◽  
Emily dos Santos Uggioni ◽  
Fernanda Oliveira Meller
Keyword(s):  
Health Care ◽  
Intellectual Disability ◽  
Children And Adolescents ◽  
Health Care Services ◽  
Categorical Variables ◽  
Central Tendency ◽  
Rehabilitation Center ◽  
Care Services ◽  
Dispersion Measures ◽  
The Mean

ABSTRACT Purpose: to describe pre and postnatal characteristics of children and adolescents with intellectual disability. Methods: study performed with all individuals who received healthcare between August 2016 and February 2018 at a reference Rehabilitation Center which serves 27 towns and cities in the South of Santa Catarina State, Brazil. A questionnaire focusing on demographic, socioeconomic, pre and postnatal variables was administered to parents or guardians of children and adolescents by trained interviewers. Descriptive analyses were performed using absolute and relative frequencies of categorical variables and central tendency and dispersion measures of numerical variables. Results: 42 individuals in the mean age of 11 years (± 3.0) were studied. Most mothers reported having unintended pregnancy and more than a half reported having had a cesarean section. In addition, about one-fifth of the subjects had low birth weight and most of them received exclusive breastfeeding up to six months of age. Conclusion: these findings are crucial for the organization and improvement of health care services, since they provide evidence for health professionals to improve and/or focus their health care initiatives on these individuals.

scholarly journals THE CORRELATION BETWEEN DEMAND FACTORS AND HEALTH CARE SERVICE UTILIZATION BY CONTRIBUTION BENEFICIARY PATIENTS

2019 ◽  
Vol 7 (2) ◽  
pp. 185
Author(s):  
Leli Rachmawati ◽  
Isma Faridatus Sholihah
Keyword(s):  
Health Care ◽  
Health Care Utilization ◽  
General Hospital ◽  
Health Care Services ◽  
Care Service ◽  
Health Care Service ◽  
Care Utilization ◽  
Care Services ◽  
Outpatient Unit ◽  
Health Care Service Utilization

Background: National Health Insurance is the government's effort to increase public access to health care services. As the implementer of the National Health Insurance, the Outpatient Unit of Haji General Hospital, Surabaya has undergone the decrease of contribution beneficiaries’ visits from 2010-2013. This condition indicates a decrease in health care utilization by the low-income community.Aim: This study aims to identify the correlation between health care demands and health care utilization by the contribution beneficiary patients.Method: The study was an observational analytic using a cross-sectional design. A systematic random sampling technique was used to determine the sample of the study. The respondents were 74 contribution beneficiary patients who possessed a district government free care scheme and had ever utilized the health care services at the Outpatient Unit of Haji General Hospital, Surabaya, and at least 13 years old. The data were collected through questionnaires and analyzed with Spearman and Chi-Square tests (α =0.05).Results: Health status, insurance needs, additional costs, gender, ethnicity, education, and income did not have a significant correlation with the health care service utilization by the contribution beneficiary patients at the Outpatient Unit of Haji General Hospital. It was identified that the older the people are, the higher the frequency of health care utilization is. Besides, service time was proven to be the determinants of health care utilization (p = 0.006).Conclusion: The most influential factors in utilizing the health care services by contribution beneficiary patients are service time and age. Based on those factors, the Haji General Hospital requires to improve its services and service timeliness for the elderly contribution beneficiary patients.Keywords: demand, contribution beneficiary patients, utilization.

Sign in / Sign up

Export Citation Format

Share Document