scholarly journals Study on Factors Affecting Digital Banking Services in Western Tamil Nadu

2021 ◽  
pp. 358-368
Author(s):  
C. Nandhini ◽  
N. Deepa ◽  
A. Rohini ◽  
M. Radha
Keyword(s):  
Tamil Nadu ◽  
Banking Sector ◽  
Sampling Technique ◽  
Banking Services ◽  
Factors Affecting ◽  
Modern Economy ◽  
Perceived Price ◽  
Actual Use ◽  
Perceived Security ◽  
Western Zone

The banking industry serves as the backbone of any country’s modern economy. So, country’s economic development is mainly based on the banking sector growth. The developments in information technology field positively impact the banking sector’s growth. The main aim of this study is to identify the factors that positively influence the customers to use digital banking services. Based on convenient sampling technique, 120 sample respondents were interviewed in the western zone of TamilNadu (Coimbatore, Namakkal). Factor analysis has been applied to identify the factors that influence the customers to use digital banking services. Some of the factors like actual use of digital banking services, attitude, perceived security, perceived price highly influenced the customers to use digital banking services.

scholarly journals FACTORS AFFECTING CUSTOMER SATISFACTION AND RECOMMENDATION OF MOBILE BANKING SERVICES IN MOROCCO

2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Samir Boujaddaine ◽  
Ahmed Taqi
Keyword(s):  
Customer Satisfaction ◽  
Banking Sector ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Satisfaction Index ◽  
Index Model ◽  
American Customer Satisfaction Index ◽  
Indirect Relationship ◽  
The Relationship

This paper is an application of a variation of American Customer Satisfaction index model in the context of Moroccan banking sector. We specifically chose mobile banking and added a variable that is the service recommendation factor, the results of our work have proved that the hypotheses proposed by our model are validated except the relationship between the perceived quality and customer satisfaction and which can be explained by the indirect relationship through the perceived value. JEL: M31, Z33 <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0852/a.php" alt="Hit counter" /></p>

scholarly journals Factors Affecting to Job Satisfaction of Banking Employees in Sri Lanka Special Reference Public and Private Banks in Anuradhapura District

2017 ◽  
Vol 5 (1) ◽  
pp. 62 ◽  
Author(s):  
Salinda Weerasinghe ◽  
Harshani Dedunu ◽  
Chiranthani Jayani
Keyword(s):  
Job Satisfaction ◽  
Sri Lanka ◽  
Special Reference ◽  
Banking Sector ◽  
Sampling Technique ◽  
Job Security ◽  
Regression Result ◽  
Factors Affecting ◽  
Employee Job Satisfaction ◽  
Private Banks

Employees are the backbone of any organization. They are the most precious and important asset among all the assets of any organization. Job satisfaction is a part of employee life satisfaction. So the employee job satisfaction becomes one of the top priority issues in the banking industry. Therefore, the study aims to identify the level of job satisfaction of banking employees’ in private and public banks in Sri Lanka with special reference to Anuradhapura District. All employees who are working in either public or private banks in Anuradhapura District were the population of the study and out of them 226 employees were selected as sample of the study based on stratified sampling technique. Data were processed through number of rigorous analysis to derive a robust conclusion. The findings of the study indicated higher level of job satisfaction in public sector banking employees than private sector employees in Sri Lanka. Further study regression result highlighted statistically significant impact of work itself, salary, job security and recognition on employee job satisfaction in baking sector Sri Lanka, however possibility of growth and working conditions no longer make significant impact on employee job satisfaction. Finally, study identified salary as a greatest explanatory variable of employee job satisfaction in banking sector Sri Lanka. Key words: Banking Sector, Job satisfaction, Salary, Job security

واقع وسائل الدفع الالكترونية في العراق للمدة ( 2010 – 2018)

2021 ◽  
Vol 2021 (69) ◽  
pp. 38-66
Author(s):  
حيدر كامل مجيد ◽  
أ. د. وحيدة جبر المنشد
Keyword(s):  
Information Technologies ◽  
Banking Sector ◽  
International Banking ◽  
Electronic Payment ◽  
Economic Sectors ◽  
Banking Services ◽  
Factors Affecting ◽  
Payment Methods ◽  
Technological Developments ◽  
Main Components

The recent technological developments and innovations that have taken place at the international level have led to a revolution in the world of information and communications, and this is one of the most important features of the modern era that affected society and individuals began to deal on its basis because it harnesses modern technologies to give individuals new options that reduce time and effort and reduce the cost, and thus what I produce This development affected various economic, legal, social and cultural sectors, and since the banking sector is one of the most important economic sectors, therefore,it was affected by this development and this appeared through the development of traditional payment methods and their conversion to electronic payment methods. The Iraqi banking sector has witnessed, after the year 2003, an openness to the outside world through the use of modern banking technologies in providing services to customers in order to keep abreast of developments and developments in the international banking sector. Thus, Iraqi banks have sought to develop their services through the use of information technologies and the application of electronic payment systems and means in order to diversify the banking services it provides and to create new services as well as to increase the spread of banking services in addition to increasing the efficiency and effectiveness of banking work and increasing its profits, Thus, the research section was divided into three sections, as the first topic dealt with the nature and types of electronic payment methods. As for the second topic, it touched on the main components of the project to develop and modernize the payment system in Iraq. In the third topic, the factors affecting the spread of electronic payment methods in Iraq were discussed.

scholarly journals CUSTOMERS' PERCEPTION TOWARDS INTERNET BANKING SERVICES IN RAMANATHAPURAM DISTRICT

2019 ◽  
pp. 1-5
Author(s):  
Mrs. P. Sountharya
Keyword(s):  
Random Sampling ◽  
Banking Sector ◽  
Secondary Data ◽  
Sampling Technique ◽  
Internet Banking ◽  
Positive Perception ◽  
Banking Services ◽  
Customer Perception ◽  
Internet Banking Services ◽  
New Strategies

In the economic scenario, nancial institutions and banking industries are using effective strategic planning for capturing customer attention and improving the perception level of customers. So banks must adopt new strategies for developing a positive perception level in the minds of customers. For developing and implementing customer centric strategies, banks need to provide consistent strategies to prevent customer from switching over to other competitive banks. In order to understand customer perception on Internet banking services towards banking sector, there is a need to understand dimensions like internet banking services, motivational factors and also identify the problems towards internet banking services. The study has been undertaken with regard to the following set of objectives: To study the socio-economic prole and their level of perception of the customers and to analyse the factors considered by the respondents to select a particular bank. In the present study primary and secondary data have been used. Moreover a convenient random sampling technique has been adopted for selecting a sample of 225 respondents who have used internet banking in Ramanathapuram district in selected banks through questionnaire. The current research paper deals to identify the customer perception levels.

scholarly journals Mobile banking adoption and usage among Generation Y Malaysians

F1000Research ◽  
2021 ◽  
Vol 10 ◽  
pp. 1170
Author(s):  
Momen Tarawneh ◽  
Lan Thi Phuong Nguyen ◽  
Yong Fie
Keyword(s):  
Perceived Risk ◽  
Interface Design ◽  
Credit Card ◽  
Internet Banking ◽  
Intention To Use ◽  
Mobile Banking ◽  
Design Quality ◽  
Banking Services ◽  
Factors Affecting ◽  
Actual Use

Background: By 2018, Malaysian mobile banking services made the third-largest amount of banking transactions, following credit card and Internet banking. In addition, it significantly contributes to the banking industry by providing easier transactions to banking consumers. This study examined factors affecting the intention to use, and the actual use of mobile banking services in Malaysia. Methods: Two main theories of the unified theory of acceptance and use of technology (extended version, UTAUT2), and the model of perceived risk, were used to propose a modified framework. Based on the non-probability sampling method, the data were collected from 504 respondents. The data vas analyzed using SPSS and PLS-SEM to derive the findings. Results: The study's findings revealed that the independent variables could explain 55.3% of the variance in mobile banking use and 60.3% of variance in intention to use variables. Moreover, it demonstrated that common factors that have significantly affected the actual use and intention to use mobile banking were habit, facilitating condition, and interface design quality. In contrast, perceived risk and intention to use were found to only have significant impacts on the use of mobile banking, while effort expectancy was found to only have a significant impact on the intention to use. Conclusions: The findings of this study provide significant new knowledge on mobile banking, from which mobile banking providers and interface designers can develop potential solutions to increase the usage of mobile banking services in Malaysia. However, using a qualitative method, the proposed model could only explain 55% of actual use and 60% of intentional use. Thus, additional variables and qualitative techniques may help increase the understanding on the actual use and intention to use.

scholarly journals Contributing and Influencing Factors on Organic Agriculture Practices by Farmers in Tamil Nadu, India- An Analysis

2021 ◽  
Vol 23 (10) ◽  
pp. 145-156
Author(s):  
Sivaraj Paramasivam ◽  
◽  
Philip Henry ◽  
Venkata Pirabu Jagadeesan ◽  
◽  
...  
Keyword(s):  
Organic Farming ◽  
Tamil Nadu ◽  
Prime Factor ◽  
Factor Loading ◽  
Farming Practices ◽  
Factors Affecting ◽  
Organic Farm ◽  
Scientific Approach ◽  
Western Zone ◽  
Selection Of

The goal of this study is to find factors that influence the adoption of organic farming. The study’s objective necessitates the selection of an organic agricultural district. The study was conducted in Tamil Nadu’s western region on purpose with 180 farmers. The most effective elements found in the current study to determine the factors affecting the adoption of organic farming in Tamil Nadu are Organic farm perception potential (Prime factor) with Eigenvalue 3.854. Since, organic farming experience (X5), scientific approach (X12), animal ownership (X13), perceptions of organic manure utilization (X15), and perceptions of organic farming profitability (X16). With the highest factor loading of the above-mentioned factors of 0.689, 0.602, 0.206, 0.591, and 0.613, it has a stronger influence on the amount of adoption of organic farming practices in Tamil Nadu’s Western zone. As a result, farmers should be motivated and educated about the benefits of organic farming through extension and research institutes, not only to improve income but also to modify their behaviour and perceptions about new agricultural techniques.

scholarly journals Impact of COVID-19 on Food and Non-Food Consumption Behaviour of People in the Western Zone of Tamil Nadu

2021 ◽  
pp. 215-229
Author(s):  
B. Vetri Selvi ◽  
C. Sekar ◽  
S. Senthilnathan ◽  
G. Vanitha
Keyword(s):  
Tamil Nadu ◽  
Sampling Technique ◽  
Food Group ◽  
Medical Expenses ◽  
Horticultural Crops ◽  
Consumption Behaviour ◽  
Global Pandemic ◽  
Coimbatore District ◽  
Western Zone ◽  
Average Annual Income

The purpose of this study is to examine the effect of the global pandemic COVID-19 on household income, expenditure, and consumption behaviour of farmers in the western zone of Tamil Nadu during the year 2020. The Annur block in the Coimbatore district was purposively chosen for this study since majority of the farmers cultivating horticultural crops were affected significantly due to COVID-19 situation. A total of 210 farmers were selected using a proportionate sampling technique by covering the vegetable (Tomato, Brinjal, and Bhendi) and flower crops (Jasmine, Mullai, and Rose). The study helped in analyzing the changes noticed in the livelihoods of the farmers as a consequence of the emergence of this global pandemic situation. The findings of the study indicated that the average annual income of farmers has been lowered about 17 per cent due to COVID-19 along with subsequent effects on household consumption expenditure and savings being reduced about 16 per cent and 35 per cent, respectively. Further, the expenses on food items had increased about 8 per cent, while non-food group expenses had plummeted about 46 per cent. On the other hand, medical expenses significantly enhanced to an extent of about 38 per cent among the sampled households.

scholarly journals Factors affecting Palestinian customers’ use of online banking services

2019 ◽  
Vol 37 (2) ◽  
pp. 426-451 ◽  
Author(s):  
Mohammed Z. Salem ◽  
Samir Baidoun ◽  
Grace Walsh
Keyword(s):  
Technology Adoption ◽  
Banking Sector ◽  
Arab Countries ◽  
Online Banking ◽  
Security And Privacy ◽  
Online Services ◽  
Banking Services ◽  
Content Type ◽  
Factors Affecting ◽  
Technological Leadership

PurposeThe purpose of this paper is to examine factors that affect Palestinian customers’ use of online banking services.Design/methodology/approachAn empirical study was conducted using a questionnaire in order to test the hypotheses. The questionnaire was distributed to 500 respondents selected by the participating banks. A total of 369 complete questionnaires were returned. The study’s independent variables include technology adoption propensity, customers’ value for online personalization, customers’ privacy concern, e-trust, technological leadership and loyalty. Palestinian customers’ usage of online banking services is the dependent variable.FindingsThe results of the model tested clearly suggest that the use of online banking services is influenced, respectively, by the technological leadership, e-trust, e-loyalty, customers’ value for online personalization, customers’ concern for privacy and propensity of technology adoption. Finally, this paper suggests that policy makers should develop a prioritized hierarchy of actions in developing the effective use of bank’s online services, based on thet- andp-values of the latter mentioned factors.Research limitations/implicationsOne limitation of the study is relying on self-reported cross-sectional data collection, rather than longitudinal surveying. Despite such limitation, the study provides the Palestinian banking sector with recommendations to promote online banking services based on the empirically identified factors affecting such service adoption.Practical implicationsPalestinian banks should promote the adoption of online banking services by supporting personalization of services, privacy and trust. Customers should always be informed that their bank is among the first banks to introduce the latest state-of-the-art online services. Technology innovative and diverse online services should be offered by banks to attract customers.Originality/valueAlthough numerous research studies have studied the factors affecting customers in using electronic and online banking services, few studies have considered such usage in the developing countries, such as Arab countries in general and Palestine in particular. This is the first study to examine the factors affecting the adoption of online banking services in Palestine. This study provides empirical evidence to fill in the gap by providing a deeper understanding of the factors affecting the usage of online banking services in the country. The findings of this study can help decision makers in the Palestinian banks to develop practical plans that might accelerate and expand the adoption of online banking emphasizing personalized and trusted services offered with high level of security and privacy.

scholarly journals An Analysis of Factors Affecting the Adoption of E-Banking Services in Small Finance Banks in Karnataka

2020 ◽  
Vol 8 (6) ◽  
pp. 3519-3524
Keyword(s):  
Technology Adoption ◽  
Technological Change ◽  
Special Reference ◽  
Banking Sector ◽  
Electronic Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Important Development ◽  
Recent Trends ◽  
Good For

Nowadays Banks are quite important in the overall development of a country. The banking sector in India has gone through a tremendous technological change during 1990s. Banks have begun to use technology as a medium to serve its customers in a better and fast way. Electronic banking is very important development which has happened recently. E banking provide an opportunity for its customers to carry out any kind of banking activities with the access of internet. The recent trends show that the banks are shifting their focus from product centric model to customer centric model by means of developing new e-banking services. This holds good for small financial banks (SFBs) as well. However the SFBs are on its nascent stage, but it is on a technology adoption spree to efficiently manage their overall cost of operation. The main objective of this paper is to find out various components that have influence on the consumers who adopt electronic banking services purpose of this paper is to identify the various factors that affect the customers to adopt ebanking services with special reference to small finance banks in Karnataka

Service Quality Perception towards E-CRM Practices among Customers of Private and Public Sector Banks of Rajasthan Using SERVQUAL Method

2018 ◽  
Vol 7 (3) ◽  
pp. 22
Author(s):  
Neeti Kasliwal ◽  
Jagriti Singh
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Banking Sector ◽  
Sampling Technique ◽  
Vital Role ◽  
Public Sector Banks ◽  
Significant Difference ◽  
Private And Public ◽  
Score Method ◽  
Public Banks

Banking sector is growing rapidly and playing a vital role in the economic development of the nation. Both private and public sector banks are giving more priority to service quality to satisfy their customers. For this, banks are now emphasizing on E-CRM practices to carry out transactions and communicate with their customers. The purpose of this research is to assess the service quality among private and public banks in Rajasthan. Purposive sampling technique has been employed to collect the data from three private banks and three banks from public. To analyze the data, descriptive statistics, Mean score method and t test have been used. Results indicates that there is a significant difference in consumer’s perception of service quality dimensions related to E-CRM practices provided by selected private and public sector banks of Rajasthan..The findings of this research will help policy makers of banking sector to set customer oriented policies.

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