scholarly journals Satisfação dos estudantes de cursos de gestão de uma instituição superior pública

ForScience ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. e00656
Author(s):  
Rita Cássia Corrêa Assis ◽  
Gabriel Lopes Moura ◽  
Marcos Antônio Alves
Keyword(s):  
Higher Education ◽  
Factor Analysis ◽  
Student Satisfaction ◽  
Financial Management ◽  
Education Institution ◽  
Public Higher Education ◽  
Satisfaction Scale ◽  
Quality Of Teaching ◽  
Education School

O objetivo deste artigo foi analisar a satisfação dos alunos de cursos de Gestão de uma Instituição de Ensino Superior pública. Discentes dos cursos de Administração e Gestão Financeira responderam um questionário com respostas em escala Likert de 1 a 5 pontos. O questionário aplicado foi modificado da Escala de Satisfação com a Experiência Acadêmica. Estatística descritiva e análise multivariada foram utilizadas para análise dos dados. Os resultados revelaram elevadas expectativas em relação a questões como: compromisso da Instituição com a qualidade do ensino, conhecimento dos professores sobre o conteúdo das disciplinas que ministram, relacionamento com os professores, colegas de classe, compromisso da instituição com a qualidade do ensino e da pesquisa. Por outro lado, foi identificada baixa expectativa no que diz respeito as oportunidades de estágio para os estudantes, visto a baixa parceria da instituição com empresas da região. Por meio de uma análise multivariada, empregou-se análise fatorial que apontou quatro fatores que explicam 68,3% da variância das 27 perguntas realizadas. Os dados analisados permitem entender a relação dos alunos com os cursos e a instituição e abre possibilidade de discutir melhorias para os cursos. Palavras-Chave: Satisfação dos estudantes. Ensino de gestão. Instituição de Ensino Superior Pública. Analise multivariada.   Student satisfaction of management courses in a public higher education school Abstract The aim of this paper was to analyze the student satisfaction of higher education courses in the Management area of a Public Higher Education School (IES). Students of the Management Sciences and Financial Management courses answered a questionnaire with answers on Likert scale of 1 to 5 points. The questionnaire was modified from the Academic Experience Satisfaction Scale. Descriptive statistics and multivariate analysis were used for data analysis. The results showed high degree of expectations regarding issues such as: commitment of the institution to the quality of teaching, background of the teachers about the content of the disciplines they teach, relationship with teachers, classmates, commitment of the school to the quality of teaching and research. On the other hand, low degree of expectation was identified regarding the internship opportunities for students, due to the low partnership of the school with companies in the region. Through a factor analysis, the principal components analysis was used, which pointed out four factors that explain 68.3% of the variance from the 27 questions asked. The analyzed data allows to understand the relation of the students with the courses and the school and opens possibility to discuss improvements for the courses. Keywords: Student satisfaction. Management teaching. Higher Education Institution. Factor analysis.

scholarly journals Promotion of the quality of life of workers in a higher education institution: a scope review

2020 ◽  
Vol 8 (9) ◽  
pp. 254-264
Author(s):  
Isaura Sousa ◽  
Márcia Gouveia ◽  
Tatyanne Rodrigues ◽  
Fernando Lopes Silva Júnior ◽  
Ana Maria Ribeiro dos Santos ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Higher Education ◽  
Scoping Review ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Public Higher Education ◽  
Qualitative Synthesis ◽  
Higher Education Institution ◽  
Worker Health

The present study aimed to map the evidence to provide an overview of actions implemented/executed and scales used in public higher education institutions to promote worker health. A scoping review based on the PCC (Population, Concept, and Context) mnemonic was conducted in PubMed, CINAHL, Scopus and Virtual Health Library (VHL). Population included workers from a higher education institution, the concept referred to studies focusing on the assessment of quality of life and health promotion actions and the context to higher education institutions. Electronic searches were held on December 2019. A qualitative synthesis of the data extracted from included studies (i.e. author, year, study design, sample, country, aims, action implemented/performed, thematic focus, evaluation) was performed. Electronic searches retrieved 3,330 articles that were screened by tittles and abstracts. Of these, 34 studies were fully appraised, of which four reported that actions implemented/executed related to sedentariness, posture and stress. The studies show 49 scales were identified to measuring at least one quality of life item. Through this scoping review the available evidence to provide an overview of actions implemented/executed and scales used in public higher education institutions to promote worker health. Future studies should consider more rigorous designs and objective measures to measure the quality of life of these professionals, and develop target interventions based on factors associated with the work. It is also necessary to evaluate whether the strategies work.

Determinants of Controlling in a Non-Public Higher Education Institution in Poland

2014 ◽  
pp. 342-350
Author(s):  
Elżbieta Janczyk-Strzała
Keyword(s):  
Higher Education ◽  
Everyday Life ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Point Of View ◽  
The Other ◽  
Financial Security ◽  
Public Higher Education ◽  
Strategic Decisions

The basis of any business, including non-public Higher Education Institutions (HEIs), is financial security, which is ensured by achieving sufficiently high profits and financial liquidity. Especially in these times, a rapidly changing market, the competition, and the upcoming birth rate forces HEIs to optimize operational and strategic decisions. On one hand, it creates new opportunities for non-public HEIs, but on the other, it is a source of danger for the future of their operations. Therefore, they must not only overcome the difficulties encountered in everyday life but also try to respond to the challenges posed by their environment, demonstrating the special care to ensure the efficiency of their operations. They must not only try to increase the quality of offered services or manage their funds rationally but with equal attention should “invest” in modern management methods and concepts. Through the use of controlling, contemporary non-public HEIs are able to choose an optimum variant of decision facilitating the achievement of their goals. In view of the above, this chapter discusses the special considerations relating to controlling HEIs from the point of view of increasing their effectiveness.

scholarly journals Student Satisfaction Survey: A Key for Quality Improvement in the Higher Education Institution

2021 ◽  
Author(s):  
Anita Kanwar
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Postgraduate Students ◽  
Satisfaction Index ◽  
Innovative Method ◽  
Emerging Trends ◽  
Day By Day

Abstract In India there are many higher education institutions and with growing population the number is incrementing day by day. Before taking admission in an institution student analyse the facilities and standard of the institution from the website and by taking peer opinions. Student contentment and feedback is gaining larger importance with mushrooming higher education institutions in India. This paper illustrates a method to analyse student feedback obtained from undergraduate and postgraduate students to assess the Student Satisfaction Index. The feedback is taken on overall infrastructure facilities, academic environment, services offered by the college, additional activities for overall development, quality of experiences and outcomes. This paper gives detailed information about the methodology, calculation and outcome of the exercise utilizing Likert scale analysis. With the recent emerging trends, this innovative method offers flexibility to integrate more parameters, group certain parameters to get feedback on a particular issue and transmute the type of questions with changing environment and structure. The analysis is done using a statistical method. The sample result directly highlights the importance and flexibility of method to evaluate overall satisfaction, satisfaction cognate to a single parameter and satisfaction for questions grouped together underlining some paramount aspects of higher education.

scholarly journals Conception Et Analyse De La Structure Factorielle D’un Outil Informatisé D’évaluation Des Enseignements

2016 ◽  
Vol 12 (7) ◽  
pp. 109
Author(s):  
Chemsi Ghizlane ◽  
Sadiq Mounir ◽  
Radid Mohamed ◽  
Talbi Mohammed
Keyword(s):  
Higher Education ◽  
Factor Analysis ◽  
Reliability And Validity ◽  
University Teaching ◽  
Online Tool ◽  
Teaching System ◽  
Quality Of Teaching ◽  
Educational Task ◽  
The University

Students‘ assassment of the quality of teaching and educationis a valuable tool through which lecturers can find out what the participants think of their educational task. This is a kind of assessment which is embeded right in the centre of the pedagogical act and which brings together the principal agents pertaining to the university teaching system (students, lecturers, and the staff in charge). However, this form of assessment is disputed as it encounters significant obstacles, namely difficulties in terms of the management of this assessment as well as in terms of reliability and validity of its measuring tools. This paper aims at providing the necessary steps for an elaboration and a foundation of an online measure of evaluating teaching and education. Such a computerised evaluation is to be administeredby students who are studying at the Faculty of Science, Ben M’Sik - Casablanca, Morocco. To begin with, in this online tool of evaluatin we shall describe the stages of this elaboration, includingcertain chosen criteria. Secondly, we will show the way in which the functionalities and possibilities of an online tool of assessment can effectively be handledby students within an institute of Higher Education. In concludion,we end this study by providing a factor analysis of this computerised instrument: this is to be carried out through the most important measures, namely, validity and authenticity.

scholarly journals Value co-creation: a study of life quality at an university in the south Brazil

2020 ◽  
Vol 11 (3) ◽  
pp. 833
Author(s):  
Maicon Da Silva ◽  
Luis Carlos Alves Da Silva ◽  
Flávio Régio Brambilla
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Life Quality ◽  
Education Institution ◽  
Point Of View ◽  
Private Higher Education ◽  
The South ◽  
South Of Brazil ◽  
The University

This article aimed to analyze the life quality in a private higher education institution, from the point of view of students, through the value co-creation in higher education. Methodologically, research is characterized as a case study, and the unit of analysis was a University located in the Rio Pardo/RS Valley, in the south of Brazil where five students from the courses of administration and accounting sciences were selected to apply the research. The data collection was done through interviews, carried out through there is a script of questions previously established. The results highlight that the life quality in the university is directly related to the co-creation, on the one hand there is the desire to learn from the students and on the other the quality of the information that is passed on to them. The research also shows that the quality of life in the University is directly linked to student satisfaction and value creation, resulting from individual or joint actions (institution, professor and student).

scholarly journals How Do Quality of Teaching, Assessment, and Feedback Drive Undergraduate Course Satisfaction in U.K. Business Schools? A Comparative Analysis With Nonbusiness School Courses Using the U.K. National Student Survey

2018 ◽  
Vol 42 (5) ◽  
pp. 618-649 ◽  
Author(s):  
Dylan Sutherland ◽  
Philip Warwick ◽  
John Anderson ◽  
Mark Learmonth
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Instrumental Learning ◽  
Teaching Quality ◽  
Policy Implications ◽  
Intellectual Stimulation ◽  
Student Survey ◽  
Teaching Assessment ◽  
Quality Of Teaching

How does quality of teaching, assessment, and feedback influence satisfaction with overall course quality for students taking business school (BS) undergraduate courses in the United Kingdom? Are these teaching-related determinants of satisfaction in BS courses different to those in nonbusiness school (NBS) courses? These questions currently figure prominently in U.K. higher education owing to the introduction of a “Teaching Excellence Framework,” linking student fee increases to levels of reported student satisfaction. The elevation of student satisfaction as a determinant of higher education delivery raises important questions about the possible longer term consequences for teaching practices. To explore these, we test three sets of hypotheses relating to how teaching, assessment, and feedback quality affects satisfaction in the BS context, as well as comparative differences (i.e., BS vs. NBS students). We draw from over 1 million responses recorded in the U.K.’s National Student Survey. We find questions related to perceived teaching quality are important satisfaction drivers for BS students. In terms of differences with NBS students, we find intellectual stimulation appears of lesser importance to BS students, whereas fair assessments are of greater importance. BS students, we argue, exhibit a stronger orientation toward “instrumental” learning. We consider policy implications.

scholarly journals Development of Service Quality Scale in Higher Education: A Validity and Reliability Study

2021 ◽  
Vol 11 (1) ◽  
pp. 161-173
Author(s):  
Şakir Çınkır ◽  
Sevgi Yıldız ◽  
Gül Kurum
Keyword(s):  
Higher Education ◽  
Factor Analysis ◽  
Service Quality ◽  
Undergraduate Students ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Quality Of Services ◽  
Validity And Reliability ◽  
Quality In Higher Education

Students have become highly critical and analytical in selecting the higher education institution they would like to study at. It has become important for higher education institutions to be preferred by such prospective students as well as ensuring the commitment and retention of their current students. Universities, as the most important representatives of higher education institutions, are evaluated directly and indirectly by their stakeholders regarding the quality of the services they provide. Service quality and satisfaction surveys based on these evaluations can have a wide variety of implications on institutional rankings, preferability, financial policies, etc. This study aims to develop a scale specific to Turkish Higher Education Institutions to determine the quality of services offered in higher education according to the satisfaction perceptions of undergraduate students. Accordingly, the first draft of a 53-item seven-dimensional five-point Likert type scale was created. The piloting version of the scale was applied to a total of 500 undergraduate students, of whom 346 were female and 149 male, who were continuing their studies in 15 faculties of a public university in Turkey. Further, particular care was taken to include students who were in their second year or higher seniority at the university so that they would have had sufficient time to benefit from the services offered. A 29-item structure with three sub-dimensions was revealed as a result of the exploratory factor analysis performed. The sub-dimensions were named as "Academic services", "Administrative services", and "Campus facilities". The findings of the confirmatory factor analysis conducted on 1782 participants support the structure validity of the scale. Based on the findings, the Service Quality in Higher Education Scale has been determined to be a highly reliable and valid scale that can be used to specifically measure the quality of services offered in higher education.

scholarly journals IDENTIFYING PREDICTORS OF STUDENT SATISFACTION AND STUDENT MOTIVATION IN THE FRAMEWORK OF ASSURING QUALITY IN THE DELIVERY OF HIGHER EDUCATION SERVICES

2014 ◽  
Vol 12 (1) ◽  
pp. 127-137 ◽  
Author(s):  
Yulia Stukalina
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Student Motivation ◽  
Education Institution ◽  
Educational Services ◽  
Management Tools ◽  
Educational Management ◽  
Central Factors ◽  
Education Managers

Nowadays, the quality of educational services provided by a university is a crucial aspect of the education managers’ strategy in the customer-driven education context, quality assurance in education being an essential issue to be promoted in European higher education institutions. Students’ evaluation of the educational services (that is consumer-oriented assessment) can be regarded as one of the most significant educational management tools used for stimulating quality enhancement in a university. It is vital for supporting decision-making process. A special emphasis may be put on monitoring student satisfaction with the educational services and student motivation toward studies. Understanding the central factors that are supposed to influence and predict student satisfaction and student motivation may provide education managers with best possible solutions to improve quality of the educational services in a higher education institution. This paper presents the results of an empirical study performed in Riga Technical University. The study was aimed at identifying the basic determinants (predictors) of student satisfaction and motivation in the framework of the ESP (English for Specific Purposes) course.

Sign in / Sign up

Export Citation Format

Share Document