Disability benefits have undergone modifications in light of the Social Security Reform -Constitutional Amendment No. 103/2019: what was called sickness benefit and disability retirement, is now a temporary and permanent disability benefit, in addition to the criteria for calculating income initial monthly. All this modification resulted in its concession in a period of global social instability. This is because, months after the aforementioned constitutional amendment, the whole world is suffering the effects of the COVID-19 pandemic, with changes in all sectors of society. It is worth mentioning that it was no different in relation to the National Institute of Social Security, in view of the granting of disability benefits, having the need to implement its entire digital system, with the creation of a field for the insertion of documents and carrying out indirect expertise, via online. In this scenario, mediation is of crucial importance as a way of solving many cases to be resolved at the administrative level, meeting the movement for legalization, and it may well have its applicability within the scope of cases brought to the National Institute of Social Security and, if implemented, generate effectiveness in the analysis of these benefits in favor of the insured party. This article aims to demonstrate the effectiveness of the use of online mediation, if inserted in relation to disability benefits, in an administrative scope, from a historical-bibliographic research, aiming at the concretization and realization of better quality in the provision of State service, in relation to all the insured affected by some temporary or permanent disability.