The E-Commerce Investment and Enterprise Performance Based on Customer Relationship Management

In the current dynamic and complex competitive environment, the implementation of enterprise e-commerce plays an important role in the development of external business process activities. Through the Internet, information sharing and business process collaboration between enterprises and customers can be realized. This kind of e-service activity based on e-commerce process is particularly important for customers. However, many business managers have some doubts about the implementation of customer service-oriented online business activities, because customer service-oriented online business activities need a lot of IT investment, and the performance of this e-business activities is not easy to measure.

The E-Commerce Investment and Enterprise Performance Based on Customer Relationship Management

In the current dynamic and complex competitive environment, the implementation of enterprise e-commerce plays an important role in the development of external business process activities. Through the Internet, information sharing and business process collaboration between enterprises and customers can be realized. This kind of e-service activity based on e-commerce process is particularly important for customers. However, many business managers have some doubts about the implementation of customer service-oriented online business activities, because customer service-oriented online business activities need a lot of IT investment, and the performance of this e-business activities is not easy to measure.

Collaboration and Learning Processes in Value Co-Creation: A Destination Perspective

Value co-creation has emerged as an important competitive strategy leading to value innovation. In tourist destinations co-creation results from the participation of multiple actors synchronously and contextually in value realization. Yet value co-creation remains highly theoretical and lacks empirical operationalization, especially in destination contexts. Are tourism destinations able and sufficiently mobilized to exploit the potential offered by co-creation theory? This paper operationalizes two fundamental dimensions of the value co-creation process, collaboration and learning, by developing and testing a measurement scale to evaluate the perceived impact of these dimensions on the market performance of actors at a tourist destination. Contributions to the literature on value co-creation and learning as well as managerial implications are discussed and suggestions for further research are made.

Reverberation! A New Wave in Disability Art

Graduate student scholar/artists Sydney Erlikh, Maggie Bridger, and Sandie Yi reflect on their experiences of having attended VIBE: Challenging Ableism and Audism Through the Arts. The three were struck by the diversity and range of unique experiences reflected in the work of the presenting artists. Each author takes the lead on one of three themes they collectively identified: what constitutes disability art, how community shapes artistic and scholarly practice, and how boundaries of the field are evolving. The article explores the ways in which disabled artists are defining creative processes and aesthetic approaches outside of the mainstream art world and its ableist productivity demands. They also take note of how artists with non- apparent disabilities are actively moving the field in new directions. Finally, they examine the ethical dimensions of artistic “ownership” in the collaboration between artists with and without disabilities, particularly around those with intellectual disabilities and their allies. The authors ultimately offer a description of a new wave of disability art that is pushing the field to think through questions of process, collaboration, ethics, visibility, creative scholarship, and relationship to disability studies. This new work, they argue, is creating space for a more sustainable, community-based practice.

Design of a Thermal Hotel Based on AHP-QFD Methodology

The aim of this investigation was to help select design criteria that highlight customer satisfaction, and thus improve the design quality in buildings, specifically in a building of a thermal hotel. The methodology is based on applying the Quality Function Deployment (QFD) technique to listen to the voice of the customer, in addition to the Analytic Hierarchy Process (AHP), which allows selection of the best design alternative. The literature shows that QFD–AHP methods have been tried in different areas of the building industry, but there are few examples of combining building design processes. In the study process, collaboration environments between stakeholders were established and the operability of the method used was tested with real actors. The matrix solutions realised in the horizontal and vertical sections of the framework of the model can be reused in different projects with different user demands. This added a modular and developable feature to the model. This study revealed that the most important customer needs, in order of importance, are “health”, “service”, “comfort”, and “functionality”. These are followed by “accessibility”, “aesthetics”, and “energy conservation”. According to the findings, QFD was shown to be an appropriate method for transferring customer (occupant) requirements to designs in the most accurate manner, given the complex structure of thermal hotel buildings.

The Role of Participatory Village Maps in Strengthening Public Participation Practice

This study investigated the role of participatory village maps in strengthening the Musrenbang, an annual multi-stakeholder public consultation forum to discuss development issues and plans in Indonesia. We evaluated the Musrenbang in five villages in Deli Serdang District after conducting participatory mapping workshops to produce village maps to inform the Musrenbang process. Our results show that communication between Musrenbang participants improved because the maps provided a clear definition of the village administrative area, geospatial data as resources for participation, transparency, and a dynamic deliberative process. Collaboration was also evident as the maps enabled participants to exchange knowledge, experience social learning, and have greater influence on the decision-making process. Despite the benefits, some issues impeded the optimal use of the village maps to support the participatory process in the Musrenbang. The maps could not completely overcome the power disparities between Musrenbang participants. Certain actors still dominated the implementation of the Musrenbang, making the deliberative process inaccessible to and less inclusive of some local stakeholders. Several improvements are urgently needed to optimise the use of participatory village maps and enhance Musrenbang implementation.

COLLABORATIVE GOVERNANCE IN IMPLEMENTATION NATIONAL HEALTH INSURANCE PROGRAM IN BANDUNG CITY

Bandung is one of 4 (four) districts in West Java that have received Universal Health Coverage (UHC) with more than 95% participation as of January 1, 2018. In the implementation of the JKN program in Bandung, there are still some obstacles, namely collaboration between the main actors of the program has not been implemented and the lack of information socialization to the community. The purpose of this article is to analyze collaborative governance in the implementation of the JKN program in Bandung. The research method used is a descriptive method with a qualitative approach. Data collection techniques using observation, in-depth interviews, and documentation study. The results of research on collaborative governance in the implementation of the JKN program in Bandung on the dimensions of the context system that houses the JKN Program in Bandung. The implementation of the JKN program in Bandung requires improving accountability function and role sharing between various sectors involved. The dimensions of the collaborative governance regime consist of the dynamics of collaboration and collaboration action between the relevant stack holders. Collaboration between stakeholders has not been optimal, there is still a lot of obscurity in the data request process. Collaboration between stakeholders is difficult due to the fragmentation of national, regional, and health systems. The third dimension of collaboration dynamics consisting of 3 (three) components namely principle engagement, shared motivation, and capacity for joint action needs to improve information socialization so that the equalization of health services through the JKN program can be implemented to the maximum.

COLLABORATIVE GOVERNANCE IN IMPLEMENTATION NATIONAL HEALTH INSURANCE PROGRAM IN BANDUNG CITY

Bandung is one of 4 (four) districts in West Java that have received Universal Health Coverage (UHC) with more than 95% participation as of January 1, 2018. In the implementation of the JKN program in Bandung, there are still some obstacles, namely collaboration between the main actors of the program has not been implemented and the lack of information socialization to the community. The purpose of this article is to analyze collaborative governance in the implementation of the JKN program in Bandung. The research method used is a descriptive method with a qualitative approach. Data collection techniques using observation, in-depth interviews, and documentation study. The results of research on collaborative governance in the implementation of the JKN program in Bandung on the dimensions of the context system that houses the JKN Program in Bandung. The implementation of the JKN program in Bandung requires improving accountability function and role sharing between various sectors involved. The dimensions of the collaborative governance regime consist of the dynamics of collaboration and collaboration action between the relevant stack holders. Collaboration between stakeholders has not been optimal, there is still a lot of obscurity in the data request process. Collaboration between stakeholders is difficult due to the fragmentation of national, regional, and health systems. The third dimension of collaboration dynamics consisting of 3 (three) components namely principle engagement, shared motivation, and capacity for joint action needs to improve information socialization so that the equalization of health services through the JKN program can be implemented to the maximum.

COLLABORATIVE GOVERNANCE IN IMPLEMENTATION NATIONAL HEATH INSURANCE PROGRAM IN BANDUNG CITY

Bandung is one of 4 (four) districts in West Java that have received Universal Health Coverage (UHC) with more than 95% participation as of January 1, 2018. In the implementation of JKN program in Bandung, there are still some obstacles, namely collaboration between the main actors of the program has not been implemented and the lack of information socialization to the community. The purpose of this article is to analyze collaborative governance in the implementation of JKN program in Bandung. The research method used is a descriptive method with a qualitative approach. Data collection techniques using observation, in depth interview and documentation study. The results of research on collaborative governance in the implementation of JKN program in Bandung on the dimensions of the context system that houses the JKN Program in Bandung. The implementation of JKN program in Bandung requires improving accountability function and role sharing between various sectors involved. The dimensions of the collaborative governance regime consist of the dynamics of collaboration and collaboration action between the relevant stack holders. Collaboration between stakeholders has not been optimal, there is still a lot of obscurity in the data request process. Collaboration between stakeholders is difficult due to the fragmentation of national, regional, and health systems. The third dimension of collaboration dynamics consisting of 3 (three) components namely principle engagement, shared motivation and capacity for joint action needs to improve information socialization so that the equalization of health services through JKN program can be implemented to the maximum.

Humanitarian Logistics: A Disaster Relief Operations Framework During Pandemic Covid-19 in Achieving Healthy Communities

High levels of coordination, cooperation, and collaboration between involved aid providers are needed for efficient logistics processes. In the immediate response phase, coordination, cooperation, and collaboration are firstly required when non-governmental organizations (NGOs) assess the beneficiaries’ needs by sending field assessment and coordination teams into the disaster area. The question is, how to respond to the natural disaster in the most efficient manner to minimize the loss and maximize the efficiency of the rescue mission. This research explores the Malaysian scenario of humanitarian logistics as well as the challenges in collaborations between government agencies and Non-Governmental Organizations (NGOs) during disaster relief operations in Malaysia. Thus, this study used past literature to proposed a conceptual framework and identified two factors namely, trust and coordination as the key factors in the successful humanitarian logistics framework. In addition, the role of NGOs during a disaster is also important to reduce the burden on government agencies in managing the humanitarian aid distribution process. Collaboration between government and NGOs is pursued in the mitigation and long-term recovery phases, where decisions are taken with particular caution, and NGOs’ strategies are adjusted to others without time pressure. The most important driver for successful collaboration is trust. Coordination provisions will increase trust between agencies involved in disaster relief operations. Therefore, building trust between parties involved in certain task or disaster relief activities can be enhanced by adding up a contract agreement to ensure both parties will work efficiently and coordinate with the job and minimize the risk that could occur.