The E-Commerce Investment and Enterprise Performance Based on Customer Relationship Management

In the current dynamic and complex competitive environment, the implementation of enterprise e-commerce plays an important role in the development of external business process activities. Through the Internet, information sharing and business process collaboration between enterprises and customers can be realized. This kind of e-service activity based on e-commerce process is particularly important for customers. However, many business managers have some doubts about the implementation of customer service-oriented online business activities, because customer service-oriented online business activities need a lot of IT investment, and the performance of this e-business activities is not easy to measure.

English Article Style Recognition and Matching by Using Web Semantics

With the explosion of internet information, people feel helpless and difficult to choose in the face of massive information. However, the traditional method to organize a huge set of original documents is not only time-consuming and laborious, but also not ideal. The automatic text classification can liberate users from the tedious document processing work, recognize and distinguish different document contents more conveniently, make a large number of complicated documents institutionalized and systematized, and greatly improve the utilization rate of information. This paper adopts termed-based model to extract the features in web semantics to represent document. The extracted web semantics features are used to learn a reduced support vector machine. The experimental results show that the proposed method can correctly identify most of the writing styles.

The E-Commerce Investment and Enterprise Performance Based on Customer Relationship Management

In the current dynamic and complex competitive environment, the implementation of enterprise e-commerce plays an important role in the development of external business process activities. Through the Internet, information sharing and business process collaboration between enterprises and customers can be realized. This kind of e-service activity based on e-commerce process is particularly important for customers. However, many business managers have some doubts about the implementation of customer service-oriented online business activities, because customer service-oriented online business activities need a lot of IT investment, and the performance of this e-business activities is not easy to measure.

The effect of ISO/IEC 27001 standard over open-source intelligence

The Internet’s emergence as a global communication medium has dramatically expanded the volume of content that is freely accessible. Through using this information, open-source intelligence (OSINT) seeks to meet basic intelligence requirements. Although open-source information has historically been synonymous with strategic intelligence, today’s consumers range from governments to corporations to everyday people. This paper aimed to describe open-source intelligence and to show how to use a few OSINT resources. In this article, OSINT (a combination of public information, social engineering, open-source information, and internet information) was examined to define the present situation further, and suggestions were made as to what could happen in the future. OSINT is gaining prominence, and its application is spreading into different areas. The primary difficulty with OSINT is separating relevant bits from large volumes of details. Thus, this paper proposed and illustrated three OSINT alternatives, demonstrating their existence and distinguishing characteristics. The solution analysis took the form of a presentation evaluation, during which the usage and effects of selected OSINT solutions were reported and observed. The paper’s results demonstrate the breadth and dispersion of OSINT solutions. The mechanism by which OSINT data searches are returned varies greatly between solutions. Combining data from numerous OSINT solutions to produce a detailed summary and interpretation involves work and the use of multiple disjointed solutions, both of which are manual. Visualization of results is anticipated to be a potential theme in the production of OSINT solutions. Individuals’ data search and analysis abilities are another trend worth following, whether to optimize the productivity of currently accessible OSINT solutions or to create more advanced OSINT solutions in the future.

The Impact of Medical or Health-Related Internet Searches on Patient Compliance

Health-related Internet searches have been associated with cyberchondria and can impact how patients receive and react to medical advice. The purpose of this study was to analyze the relationships between patient compliance and the experiences of 191 Internet information seekers from >12 countries and 27 occupations, surveyed online between 2015 and 2016 using the ‘Dr. Net' questionnaire. After Internet search, 75% agreed with the diagnosis given by their doctor and 83% remained compliant with their doctor's orders. Statistical analysis using Kruskal-Wallis H test (“one-way ANOVA on ranks”) and Spearman correlation coefficient revealed strong positive correlations (p < 0.001) between compliance and each of the following: finding the search helpful (86%), being satisfied with Internet information (71%), becoming more cautious about health (60%), finding the information provided by their doctor comprehensible (71%), and agreement with physician. Recommendations are discussed for increasing ehealth literacy and patient-physician trust with improved online medical information.

Development of Technology Transfer in Agriculture During the COVID-19 Pandemic in Russia

In an ever-changing environment, strategic decisions are made when implementing changes in the technology transfer process. Currently, it is important to implement effective measures to stimulate the development of technology transfer in the agro-industrial complex in modern conditions; to develop ways to stimulate the demand of agricultural enterprises for modern technologies, including by optimizing prices for them. Insufficient demand for innovative technologies also arises due to possible risks. In this regard, it is necessary to develop ways to reduce risks in the process of technology transfer in agriculture. The authors investigate the impact of the COVID-19 pandemic on technology transfer and the way the coronavirus forced people to change their habits and isolate themselves from each other. During this period of time, the role of digital technologies has increased and technology transfer has come to help build new ties between inventors and consumers of scientific achievements. The authors tried to consider the scenario of technology transfer development in agriculture by proposing an algorithm for implementing the technology transfer process in the country’s agriculture. Methods of benchmarking, comparative analysis and a systematic approach were used to process information obtained from electronic databases, online publications, the legal reference system, and Internet information resources. As indicated in the article, an important task today is to organize effective interaction between participants in the technology transfer process, including in the virtual space on the Internet sites. For the effective functioning of the technology transfer market in agriculture and its infrastructure, it is necessary to regularly monitor the market situation in order to meet the interests of both buyers and sellers as much as possible.

Current state and role of domain names as an object of legal relations

The article is dedicated to the legal study of domain names. The authors of the article analyzed the scientific literature on the formation of the concept of "domain names". Theoretical and practical proposals have been formed to improve legislation in the field of the provision of domain names on the Internet information and communication network. General and special scientific methods were used. In addition, the subjects of the legal relationships under study were identified, analyzed exhaustively and, as a contribution to the research, a draft contract for the provision of paid Internet services was proposed, considering the details of the domain names and at the same time identifying the rights and obligations of the parties. In short, judicial practice materials relating to the attribution of domain names, the means of individualization and the Russian domain name market have been studied. Conclusions have been drawn on the need to improve Russian legislation in the field of paid provision of Internet services, namely the provision of domain name services, by amending and adding to existing regulatory legal acts.

An Analysis of the Activities of the Radical Ideological Movement “Columbine” Followers

The paper examines the cases of attacks on schools in Russia, assesses the events that have occurred, and analyzes the activities of school shooters. The symbolism and attributes of Columbine’s followers are given. As part of the study, a content analysis of the Internet information space was carried out, which allowed us to draw certain conclusions on the spread of the radical ideological movement Columbine. Thus, a typical representative of a “Columbine community” is from 14 to 20 years old. Teenagers often pretend to be older in the virtual space and maintain several accounts in the same social network. The formation of a teenager’s personality occurs through the prism of relationships in the reference group. If this self-identification does not occur in the family or school for various reasons, then the minor plunges into the information and network space, where he finds comfort, his interests and views are shared, and he gets support. A teenager gets an impression that he is best understood in death groups, Columbine communities and other destructive associations, and not in the family. The information that these users leave on their personal social network accounts allows us to identify a number of features indicating depression, the presence of pre-suicidal syndrome, aggressive behavior and excessive cruelty. Thus, the following conclusion can be drawn: a typical participant in a Columbine community is an emotionally unstable, driven, complex, secretive, insecure individual. As a rule, there are few or no real photos on the account of a typical Columbine community participant. Sometimes a pseudonym is used instead of the real name: in most cases it is associated with the Columbine cult. In addition, the account of such a teenager contains photo and video content that can be attributed to suicidal themes, excessive cruelty and aggression, and a passion for weapons.

Use of mind mapping in search process to clarify information needs and improve search satisfaction

A mind map is an approach to the organisation of the human mind that prepares the ground for thinking. Inspired by the function of the mind in handling a situation, this article reports on an empirical study that evaluated the efficiency of mind map techniques and tools in formulating and refining information needs. The study examined graduate students’ Internet information searching. Two simulated search tasks were completed by participants in two search sessions. The results revealed no statistically significant difference between searching with a mind map and without a mind map, and therefore, no advantage could be found for using a mind map in the search process. Participants were happier with their search session when not using mind maps; mind map might help information need clarification, but it is a barrier to interaction and serendipity retrieval. However, this could be due to the search setting where the mind map had to be used as a separate tool and not an integrated component of the search system. The article also discusses some potential benefits of mind mapping for searching.