Toward belonging and mutual hospitality: decentering whiteness in the “new normal”

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Africa Hands
Keyword(s):  
Professional Practice ◽  
Design Methodology ◽  
White Privilege ◽  
White Supremacy ◽  
Public Libraries ◽  
Community Members ◽  
White Supremacist ◽  
Institutional Practices ◽  
New Normal ◽  
Content Type

PurposeThe postquarantine reopening of public libraries presents an opportunity for resetting the way libraries welcome patrons. Unfortunately, vestiges of inhospitable, white supremacist practices experienced in public libraries may accompany the “return to normal.” In addition to emphasizing policies and practices that are unwelcoming to patrons and staff from historically marginalized backgrounds, this article presents actions to be employed in an effort to transition the library to a place of belonging and hospitality for marginalized staff and community members.Design/methodology/approachThis paper draws on a synthesis of the literature on hospitality in libraries and antiracism as well as the author's experience from professional practice to critique the host-and-guest concept of hospitality, which results in us versus them actions that uphold racism, white supremacy and white privilege.FindingsBarriers and institutional practices that negatively impact patrons and library workers are illuminated. Recommendations for creating an antiracist “new normal” in public libraries are proposed.Originality/valueIn addition to contributing to the literature on hospitality in libraries, this paper expands the capacity and knowledge base of library staff to call attention to and dismantle barriers and uninviting practices in their own libraries. The paper further advances mutual hospitality as a supplement to antiracism principles as libraries work to eradicate white supremacy.

scholarly journals The moral arc of the library: what are our duties and limitations after 45?

2020 ◽  
Vol 48 (2) ◽  
pp. 219-225
Author(s):  
Kelsey Cheshire ◽  
Jennifer Stout
Keyword(s):  
Design Methodology ◽  
White Privilege ◽  
White Supremacy ◽  
Code Of Ethics ◽  
Past Century ◽  
Political Climate ◽  
Content Type ◽  
Critical Thought ◽  
The Past ◽  
History Of

Purpose This study aims to explore the question of whether or not librarians can ethically remain politically neutral in the wake of the 45th administration. The authors take a critical look at the American Library Association’s Code of Ethics, as well as the concept of vocational awe, and recommend challenging the “sacredness” of neutrality as a core tenet of the profession. Additionally, the authors describe the history of white privilege within libraries and argue that it is time to actively fight white supremacy and disavow the profession’s history of replicating racist social structures. Design/methodology/approach This study is a researched think piece designed to encourage critical thought about long-held idealistic beliefs in the profession. Findings This study suggests that despite the profession’s history of outwardly valuing “neutrality,” libraries are not and have never been neutral. Libraries have chosen, time and again, to value white privilege and a white frame of reference to the detriment of librarians and patrons of color. Because many librarians also see the profession as upholding “sacred” ideals like neutrality, we fall into the trap of being unable to criticize our own profession and practices and, therefore, are unable to make much needed changes. Research limitations/implications This study is based on the opinions of the authors and on the opinions of authors they have cited. It contains no original quantitative or qualitative research. Originality/value This study challenges the long-held assumptions that the profession has taken for granted over the past century. The authors argue that it is good and necessary to question the Code of Ethics, vocational awe and neutrality with the goal of improving the profession in light of the current cultural and political climate.

Online brand communities as heterogeneous gatherings: a netnographic exploration of Apple users

2017 ◽  
Vol 26 (4) ◽  
pp. 375-385 ◽  
Author(s):  
Tuğba Özbölük ◽  
Yunus Dursun
Keyword(s):  
Design Methodology ◽  
Participant Observation ◽  
Opinion Leader ◽  
Brand Community ◽  
Community Members ◽  
Content Type ◽  
Brand Communities ◽  
Online Brand Communities ◽  
Different Types ◽  
Online Brand Community

Purpose This paper aims to investigate the different types of members based on their roles within an online brand community dedicated to Apple. Design/methodology/approach Design/methodology/approach Data are drawn from an 18-month netnographic study, including participant and non-participant observation. Findings Findings reveal that members of the online brand community share a common goal but they are heterogeneous in many respects. In this research, five different types of brand community members are identified: learner, pragmatist, activist, opinion leader and evangelist. These findings emphasize the heterogeneity of the brand community or the differences of members and subgroups they form in the community. Practical implications This paper offers some insights for brand managers. There are different sub-tribes in online brand communities and these sub-tribes develop their own meanings of the brand. This means that online brand communities do not form one single homogenous target group and can be segmented into subgroups. Findings also offer a deeper understanding of negative characteristics of online brand community members. The role “activist” found in this study may be crucial for marketers, as activists can represent the negative side of online brand communities. Originality/value The literature on brand communities has focused predominantly on the homogeneity of these communities. This paper extends the literature by demonstrating the heterogeneity in an online brand community. The paper contributes to the brand community literature by substantiating that online brand community members can be segmented into subgroups based on their roles within the community. In addition, the paper extends the existing literature on brand communities that has overlooked the destructive consumer roles.

Considerations for collecting Japanese anime for academic libraries

2019 ◽  
Vol 39 (2) ◽  
pp. 53-56
Author(s):  
Glenn Masuchika
Keyword(s):  
Academic Libraries ◽  
Design Methodology ◽  
Public Libraries ◽  
Intrinsic Value ◽  
Academic Library ◽  
Collection Development ◽  
Content Type ◽  
Development Policies ◽  
Areas Of Concern ◽  
Japanese Animation

Purpose Too often, academic library selectors of DVDs purchase Japanese animation (anime) for their popularity without any further concern of their important contributions to the combined wealth of researches of an academic library. The purpose of this paper is to offer considerations for an academic selector to ponder before adding this particular type of animation. These considerations do not necessary pertain to the collection development considerations for selectors at public libraries. Design/methodology/approach This paper will discuss the major problems of actively adding anime to an academic library, the present areas of concern, and will offer warnings and suggestions based on a conceptual framework of anime having true academic value. Findings Anime cannot be chosen independently as if it has any apparently intrinsic value sui generis. Anime must be added concomitantly according to the collection development policies with other resources, especially DVDs, to create a full, rich and useful collection to scholars. Originality/value Academic studies concerning anime and collection development for academic libraries are usually comprised of only long lists of suggested anime, with no further discussions about its implications to the general worth of an academic library. This paper offers no such lists. Instead, it offers considerations selectors must take into account before investing time and money adding anime to an academic library collection.

scholarly journals Trends in the Dutch and Finnish library landscape

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sander van Kempen ◽  
Anne van den Dool ◽  
Pirkko Lindberg ◽  
Leena Parviainen
Keyword(s):  
Statistical Analysis ◽  
The Netherlands ◽  
Financial Support ◽  
Design Methodology ◽  
Public Libraries ◽  
Current Situation ◽  
National Library ◽  
Content Type

PurposeThis paper aims to provide an overview of the current situation as it relates to library acts and prominent usage trends in public libraries in The Netherlands and Finland.Design/methodology/approachThe approach takes the form of a review of the relevant legislation, as well as statistical analysis from national library data in The Netherlands and Finland.FindingsThe findings suggest that while we can see a decrease in physical lending and literacy, we also see an increase in the number of visitors, digital lending as well as activities and events. In addition, in The Netherlands, financial support is decreasing, while in Finland, expenditures of public libraries are growing.Originality/valueThe paper draws upon various viewpoints from public libraries in The Netherlands and Scandinavia, focusing on Finland.

scholarly journals Unique or ubiquitous: information literacy instruction outside academia

2019 ◽  
Vol 47 (1) ◽  
pp. 73-84 ◽  
Author(s):  
Miriam L. Matteson ◽  
Beate Gersch
Keyword(s):  
Content Analysis ◽  
Information Literacy ◽  
Literacy Instruction ◽  
Design Methodology ◽  
Public Libraries ◽  
Content Type ◽  
Library Programming ◽  
Information Products ◽  
Academic School ◽  
Library Websites

Purpose The purpose of this paper is to investigate how US public libraries offer information literacy (IL) instruction to their patrons. Design/methodology/approach The study is a content analysis of eight library websites to determine passive IL instruction and active literacy instruction. Findings Library web guides offer passive IL instruction by highlighting resources patrons may wish to access to resolve information inquiries. Further, the authors found that a little less than 50 per cent of library programming offers some IL instruction, the majority of which relates to helping patrons learn to use tools to create information products. Originality/value IL is the ability to recognize the need for information, to effectively find information to meet that need and to use information for some purpose or goal. Academic, school and public libraries believe that understanding and using information critically and effectively bring gains to an individual and to society. However, they diverge in how and why they engage in IL instruction. The authors’ findings suggest that less than half of the libraries surveyed are providing active IL instruction, despite the recognition of the benefits IL provides.

Reference Services Review: content analysis, 2006‐2011

2012 ◽  
Vol 40 (2) ◽  
pp. 182-198 ◽  
Author(s):  
Katy Mahraj
Keyword(s):  
Web Sites ◽  
Liberal Arts ◽  
Design Methodology ◽  
Liberal Arts Colleges ◽  
Public Libraries ◽  
Content Type ◽  
Reference Services ◽  
Academic Librarianship ◽  
The Usa ◽  
Type Size

PurposeThe purpose of this paper is to present a retrospective analysis of the content published in Reference Services Review from 2006 through 2011.Design/methodology/approachThe author manually reviewed the content of all journal issues from 2006 through 2011 using the Emerald web site. The information reviewed was number of articles per issue; author affiliations; article format; and article titles, abstracts, and keywords. The type, size, and location of author institutions were confirmed using institutions' official web sites as necessary.FindingsThe paper finds that Reference Services Review has published an average of 40 articles per year. The majority of articles focus on topics in information literacy and reference services, with consistent coverage of emerging technologies, working with diverse populations, library space, and management. The majority of contributors are affiliated with large academic institutions in the USA, with some representation from liberal arts colleges, public libraries, community colleges, and international authors.Originality/valueThis analysis consolidates data on the volume, focus, and authorship of Reference Services Review as the journal reaches its 41st year of publication. The data provide a snapshot of trends in the field's professional and scholarly literature with implications for trends in academic librarianship.

Organizing so Black Lives Matter

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Courtney Cole ◽  
Audrey Grace
Keyword(s):  
Higher Education ◽  
Faculty Member ◽  
Design Methodology ◽  
White Supremacy ◽  
College Campuses ◽  
Police Brutality ◽  
Institutions Of Higher Education ◽  
Content Type ◽  
Black Lives Matter ◽  
Racial Injustice

PurposeThe purpose of this paper is to respond to racial injustice and white supremacy, within the context of ongoing Black Lives Matter activism against police brutality through public protests.Design/methodology/approachIn this paper, the authors consider the work of organizing institutions of higher education so that Black Lives Matter.FindingsThe authors offer a number of practical insights and suggestions in order to deal with racial injustice and white supremacy and better support Black faculty, staff and students on college campuses.Originality/valueIn addressing issues of racial injustice and white supremacy on college campuses, the authors bring together our experiences and perspectives as diversity officer and faculty member, respectively.

Practical approaches to compliance for entrepreneurial uses of licensed databases in libraries

2015 ◽  
Vol 43 (3) ◽  
pp. 419-438 ◽  
Author(s):  
Posie Aagaard ◽  
Natasha Z Arguello
Keyword(s):  
Intellectual Property ◽  
Design Methodology ◽  
Public Libraries ◽  
Practical Experience ◽  
Content Type ◽  
For Profit ◽  
License Agreements ◽  
Practical Guidance ◽  
Definition Of ◽  
Practical Implications

Purpose – The purpose of this paper is to provide practical guidance to business librarians in academic and public libraries for applying essential concepts of licensing electronic resources in entrepreneurial contexts. Design/methodology/approach – The paper is an outcome of a preconference presentation on licensing business resources, based on the practical experience of the authors in licensing and vendor negotiations. It also presents results of the preconference presurvey, gauging awareness among business librarians about licensing concepts and concerns about the usage of licensed databases by entrepreneurs. Findings – For-profit goals of entrepreneurs using library e-resources lead to concerns among business librarians about compliance with non-commercial clauses of library license agreements and potentially to unnecessary restrictions on patrons’ database use. License agreements of business e-resources are likely to have more restrictive terms of use because of perceived value of their intellectual property by vendors, a wider range of content types and clauses carried over from commercial license agreements. Business librarians generally have only basic awareness of licensing concepts. Because of organizational silos, special terms of use sometimes are not clearly conveyed from the licensing staff to librarians who work directly with entrepreneurs. Practical implications – The paper proposes a definition of entrepreneurial uses of licensed e-resources and practical approaches to manage compliance risk. Originality/value – The paper provides a practical framework for business librarians to assess compliance with license agreements in the context of entrepreneurial uses.

Collections, connections and change: differences in experiencing archives

2017 ◽  
Vol 66 (1/2) ◽  
pp. 2-15
Author(s):  
Diana K. Wakimoto
Keyword(s):  
Design Methodology ◽  
Dual Role ◽  
Community Members ◽  
Dual Roles ◽  
Content Type ◽  
Information Professionals ◽  
Nuanced Understanding ◽  
Historical Resources ◽  
Practical Implications

Purpose The purpose of this paper is to describe different collective ways that archivists, librarians and those with dual-roles experience archives. Design/methodology/approach Using a phenomenographic approach, a total of 24 librarians, archivists and dual-role individuals were interviewed, and interview transcripts were analyzed to create categories that described the varying ways in which archives are experienced. Findings Librarians experienced archives in four ways: historical resources, preserving history, preserved access and political. Archivists experienced archives in four ways: accessible collections, connection, collaboration and stewardship. Dual-role individuals experienced archives in five ways: collections, preserved access, progress, connection and knowledge creators. There are variations among and within each group on how archives are experienced. However, there is a significant overlap in many categories in terms of access, preservation, use and collections. Practical implications Understanding each other’s different perspectives could lead to stronger partnerships among librarians, archivists and dual-role individuals. These partnerships have the potential to increase the visibility of archives, providing greater access and engagement for community members. Originality/value The study supports previous phenomenographic research on experiences of archives and provides a more nuanced understanding of information professionals’ varying collective experiences of archives.

Multiple constituencies model in the identification of library effectiveness

2014 ◽  
Vol 35 (8/9) ◽  
pp. 645-665
Author(s):  
Susan A Henricks ◽  
Genevieve M. Henricks-Lepp
Keyword(s):  
Design Methodology ◽  
Public Libraries ◽  
Public Library ◽  
First Century ◽  
Multiple Stakeholders ◽  
Content Type ◽  
The Public ◽  
Stakeholder Groups ◽  
Digital Collection ◽  
Multiple Constituencies

Purpose – Public libraries can benefit from understanding the perspectives of various stakeholders leading to the development of measures for decision making and competing for funding as well as demonstrating accountability. The purpose of this paper is to examine library effectiveness from the perspective of multiple stakeholders from a list of indicators pertinent to today and to determine which are most important to a constituency of a single library and any differences among the various constituencies. Design/methodology/approach – A survey that listed indicators of effectiveness for a public library was given to four stakeholder groups of a city library: employees, library board, library foundation members, and the public. Findings – Of the 51 indicators, 39 comprised eight dimensions of effectiveness under the labels of: user experience, facility, digital collection, social media and board, community use, employees, administration, and collection management. The number of statistically significant differences was greatest between the library board and the public as well as the employees and the public. Originality/value – Indicators of public library effectiveness have not been updated for the twenty-first century.

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