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Published By Universitas Sarjanawiyata Tamansiswa - Faculty Of Economics

2579-4612, 2579-4590

2021 ◽  
Vol 5 (2) ◽  
pp. 162-170
Author(s):  
Sebtian Tri Putra ◽  
Ismunandar Ismunandar

The purpose of this study was to determine how the service quality of Prepaid Electricity Installations at PT PLN (Persero) WOHA Customer Service Unit. This type of research is descriptive, the data sources used are primary and secondary data. The research instrument used was a Likert scale questionnaire. The data collection techniques used were observation, interview, questionnaire, and literature study. The data analysis technique used is validity test, reliability test and one sample t test. The results showed that the service quality of prepaid electricity installations at PT. PLN Persero ULP. Woha more than 70% of expected (good).


2021 ◽  
Vol 5 (2) ◽  
pp. 93-105
Author(s):  
Awal Awaluddin ◽  
Intisari Haryanti

Diterima:Revisi:Terbit: Satisfying consumer needs is the dream of every company. Apart from being an important factor for the company's survival, meeting consumer needs can increase its superiority in competition. Consumers who are satisfied with the facility and location tend to buy back the product and reuse the product when the same needs reappear at a later date. This study aims to determine the effect of facilities and location on the interest in visiting the water boom arema raya bima city. This study uses a quantitative approach with a survey method, while this type of research includes associative research. The population in this study were consumers who had visited the Araema Raya water boom, the number of samples taken in this study were 100 respondents. The sample used in this study was purposive sampling. The research instrument used a questionnaire with a Likert scale. Data analysis used multiple linear regression, correlation test, determination test, partial test analysis with t test and f test (simultaneous). To test the effect between variables using SPSS (Statistical Service Product Solutions) version 26.00. The results of the study based on the t test (partial) show that there is no effect of facilities on interest in visiting, location has an effect on interest in visiting, while facilities and location jointly affect interest in visiting. 


2021 ◽  
Vol 5 (2) ◽  
pp. 120-131
Author(s):  
Agus Gunawan ◽  
Firman Kusmayadin

This study aims to determine whether the transformational leadership style has a significant effect on employee job satisfaction at the Civil Service Police Unit Office of Bima City. With the sampling technique using purposive sampling. The population used in this study were 228 employees with details of 82 civil servants and 146 contract workers. The sample used in this study amounted to 82 civil servants. The research method used simple linear regression to obtain a good regression value, first tested the validity and reliability test. And the results of this study indicate that the leadership style of the transformation has no effect on the performance of employees at the Civil Service Police Unit Office of Bima City. Based on statistical calculations, Thus it was decided that the hypothesis that says there is a significant influence between transformation leadership style on employee performance at the civil service police unit office in Bima City with Ha rejected and Ho is accepted, which means that the leadership style of the transformation (X), has no significant effect on employee performance (Y).


2021 ◽  
Vol 5 (2) ◽  
pp. 132-141
Author(s):  
Anggitasari Anggitasari ◽  
M Badar

This study aims to determine and analyze how morale at the Bima City Tourism Office. This type of research is descriptive. The research instrument used was a Likert scale questionnaire with data collection techniques used, namely observation, questionnaires and literature study. The population used in this study were all employees at the Bima City Tourism Office, as many as 61 employees consisting of 37 civil servants (ASN), employees. The sample in this study were all employees at the Bima City Tourism Office, as many as 61 employees, with the sampling technique used, namely the saturated sampling technique, where all members of the population were sampled in the study. The results showed that morale at the Bima City Tourism Office was less than or equal to 70% of the expected (high) acceptable.


2021 ◽  
Vol 5 (2) ◽  
pp. 142-151
Author(s):  
Muhammad Aras Nuryakin ◽  
Herry Nurdin

The rapid development of network access technology and internet-based technology makes it possible for service operators to be able to provide various services, one of which is fiber optic network services. This study aims to determine and analyze the effect of Indihome's promotional strategy on consumer interest in Bima City. This type of research is associative by using quantitative data from primary data sources. The research instrument is a Likert scale questionnaire. The population used in this study is all Indihome WIFI users in Bima City, the number of which is not known with certainty. The sample in this study was 96 respondents using the Bernoulli formula. The sampling technique in this study is purposive sampling, which is a sampling technique with certain considerations, what the authors consider from the sample to be studied are the people of Bima City who already know about the existence of Indihome products offered by PT. Telekomunikasi Indonesia, Tbk. The results showed that the Indihome promotion strategy had an effect on consumer interest in the City of Bima with a strong relationship level and the effect was 37.8%.


2021 ◽  
Vol 5 (2) ◽  
pp. 106-119
Author(s):  
Beta Asteria ◽  
Priatna Dwiyansa Dwiyansa

Achieve the company's goals, the management of potential human resourceswill affect employee performance which in turn will affect the company's performance.To be able to show the performance of the employees of PT. SJS Yogyakarta Branch. companies are required to enforce motivation and work discipline on performanceemployee. This study will discuss the effect of motivation and work discipline on the performance of employees of outsourcing PT. SJS Yogyakarta Branch. The purpose ofThis research is: 1) Knowing the effect of motivation on employee performance outsourcing PT. SJS Yogyakarta Branch, 2) Knowing the effect of work discipline on employee performance outsourcing PT. SJS Yogyakarta Branch, 3) To determine the effect of motivation and work discipline onemployee performance outsourcing PT. SJS Yogyakarta Branch. The research location at PT. SJS Yogyakarta Branch andpopulation is 87 all employees at PT. SJS Yogyakarta Branch. Sample amountof 87 respondents were taken by simple random probability sampling method. Data isanalyzed using hypothesis testing. The results obtained in this study are: (1) motivation has a positive and significant effect on employee performance, (2) work discipline has a positive and significant effect on employee performanceemployee performance, (3) motivation and discipline have a positive and significant effect on employee performance.


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