scholarly journals KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR DI PT PLN (PERSERO) UNIT LAYANAN PELANGGAN WOHA

2021 ◽  
Vol 5 (2) ◽  
pp. 162-170
Author(s):  
Sebtian Tri Putra ◽  
Ismunandar Ismunandar
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Secondary Data ◽  
Test Reliability ◽  
Reliability Test ◽  
Literature Study ◽  
Service Unit ◽  
Analysis Technique ◽  
Interview Questionnaire

The purpose of this study was to determine how the service quality of Prepaid Electricity Installations at PT PLN (Persero) WOHA Customer Service Unit. This type of research is descriptive, the data sources used are primary and secondary data. The research instrument used was a Likert scale questionnaire. The data collection techniques used were observation, interview, questionnaire, and literature study. The data analysis technique used is validity test, reliability test and one sample t test. The results showed that the service quality of prepaid electricity installations at PT. PLN Persero ULP. Woha more than 70% of expected (good).

scholarly journals Analisis Kualitas Pelayanan Listrik Pintar (Prabayar) Di PT. PLN (Persero) ULP Woha

2021 ◽  
Vol 3 (1) ◽  
pp. 40-44
Author(s):  
Elyanur Pratama
Keyword(s):  
Quantitative Data ◽  
T Test ◽  
Test Reliability ◽  
Primary Data ◽  
Reliability Test ◽  
Literature Study ◽  
Analysis Technique ◽  
Day By Day ◽  
Interview Questionnaire

ABSTRAK Kebutuhan listrik masyarakat yang semakin hari kian meningkat menyebabkan perusahaan terkait seperti PLN harus mampu memberikan pelayanan dengan kualitas yang baik bagi pelangganya. Penelitian ini bertujuan untuk mengetahui  dan menganalisis  kualitas pelayanan listrik pintar (prabayar) di PT. PLN (Persero) ULP Woha. Peneitian ini berjenis deskriptif dengan  jenis data kuantitatif dari sumber data primer. Instrumen penelitian yang digunakan adalah kuesioner skala likert. Teknik pengumpulan data yang digunakan yaitu observasi, wawancara, kuesioer dan studi pustaka. Teknik analisa data yang digunakan adalah uji validitas, uji reliabilitas, dan uji t test one sample. Hasil penelitian menunjukan bahwa kualitas pelayanan listrik pintar (prabayar) di PT. PLN Persero  ULP. Woha lebih dari 70% dari yang diharapkan (baik). Keywords: Kualitas Pelayanan, Listrik Pintar ABSTRACT The electricity needs of the community are increasing day by day, causing related companies such as PLN to be able to provide good quality services to their customers. This study aims to determine and analyze the quality of smart electricity services (prepaid) at PT. PLN (Persero) ULP Woha. This research is a descriptive type with quantitative data from primary data sources. The research instrument used was a Likert scale questionnaire. The data collection techniques used were observation, interview, questionnaire and literature study. The data analysis technique used is the validity test, reliability test, and one sample t test. The results showed that the quality of smart electricity service (prepaid) at PT. PLN Persero ULP. Woha more than 70% of expected (good). Keywords: Service Quality, Smart Electricity

scholarly journals THE ANALYSIS OF FRONT OFFICE DEPARTMENT SERVICE QUALITY FOR CUSTOMER’S SATISFACTION AT PADMA RESORT LEGIAN

2019 ◽  
Vol 2 (2) ◽  
pp. 66
Author(s):  
Ni Luh Putu Mira Indah Pratiwi ◽  
I Gusti Made Wendri
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Secondary Data ◽  
Validity And Reliability ◽  
Literature Study ◽  
Analysis Technique ◽  
Front Office ◽  
Perceptions And Expectations ◽  
Study Questionnaire

The purpose of this research is to know there is a gap between the guest’s perception and guest’s expectation to the Front Office Department service quality at Padma Resort Legian, and to know which indicators need to be improved and maintained to enhance the service quality of Front Office Department for customer’s satisfaction at Padma Resort Legian. The data used in this research are quantitative data which are collected from observation, literature study, questionnaire with validity and reliability tested and secondary data. The total of respondents are 60 respondents using incidental sampling method. Data analysis technique used is the SERVQUAL Method and Importance-Performance Analysis applied in Cartesian Diagram. The result of this research is show that there are negative and positive gap between perceptions and expectations. The result of the Importance-Performance Analysis found 1 indicator on Quadrant A which as the major weakness and need improvement which is the attributes number 4, fast and properly service of check-in and check-out process by the Front Office Staff. On the other hand, there are 6 indicators on Quadrant B which as the major strengths and opportunities. Padma Resort Legian should immediately improve the performance of indicator on Quadrant A to reach customer’s satisfaction.

scholarly journals Peran Kualitas Pelayanan dengan Aplikasi PLN Mobile dalam Meningkatkan Kepuasan Pelanggan

2019 ◽  
Vol 1 (2) ◽  
pp. 356-364
Author(s):  
Shintya Yuliana ◽  
Nor Norisanti ◽  
Faizal Mulia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Mobile Application ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Analysis Technique

The purpose of this study is to study the quality of service using the PLN Mobile Application in increasing customer satisfaction with quantitative methods at PT. PLN (Persero) Rayon Cikembar, Sukabumi Regency. The research method used is a quantitative method. The analysis technique used is the validity test, reliability test, simple linear regression analysis, including the coefficient of determination test and hypothesis testing using partial testing (t test). The results of the study, obtained an R number of 0.232 in the category 0.00 - 0.199, which means a low relationship between service quality and customer satisfaction. Conclusions, each Service Quality (X) variable in this study can represent each variable and can be used by future researchers. Keywords: Service Quality, Customer Satisfaction.

KUALITAS JASA PELAYANAN KARTU KUNING (AK1) DI DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA BOGOR

2018 ◽  
Vol 4 (2) ◽  
pp. 66
Author(s):  
Anugrah Dwi Cahyo Prabowo ◽  
Beddy Iriawan Maksudi ◽  
Euis Salbiah
Keyword(s):  
Service Quality ◽  
Good Governance ◽  
Sampling Technique ◽  
Yellow Card ◽  
Literature Study ◽  
Waiting Room ◽  
Analysis Technique ◽  
The Relationship ◽  
Descriptive Method

A good governance is a government that carries out the best service in managing various types of services that exist in government institutions. The purpose of this study is finding out the relationship between the quality of yellow card service (AK1) service and community satisfaction in Manpower and Transmigration Service office of Bogor. This study used the theory of service quality from Zeithhaml, Parasuraman & Berry. The research method used descriptive method using quantitative. Data acquisition through Literature Study and Field Study. Meanwhile the data analysis technique uses Weight Mean Score (WMS) calculation. In collecting data using incidental sampling technique with the formula taro yamane with a population of service users as many as 122 people, a sample of 55 respondents. The results obtained by the assessment rate is 4.29 with a very good assessment of the results of the questionnaire processing of 55 respondents, this means that the overall service quality has been very good but there are still some shortcomings felt by users of this service as evidenced by the assessment among other dimensions because Inadequate and organized factors in the waiting room are also inadequate. Finally, the researchers suggested that there should be a focus on improving facilities and infrastructure in the yellow card service department, also expected to be able to make the latest innovations that can captivate people, good innovation is certainly the hope of many people, Researcher's advice is for the agency to create an Information Base and Job seeker data becomes one place in the application where the job market application can be accessed by the community itself.Keywords: Service Quality, Repairs, Facilities and Infrastructure

scholarly journals influence of service quality and price of new electricity on the level of satisfaction by household customers

2021 ◽  
Vol 5 (3) ◽  
pp. 184-191
Author(s):  
Muhammad Hidayat Isnaini ◽  
Zakaria Wahab ◽  
Muchsin Saggaf Shihab ◽  
Sulastri Sulastri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Consumer Satisfaction ◽  
Future Research ◽  
Service Unit ◽  
Level Of Satisfaction ◽  
Single Scale ◽  
Starting Point

The new Install process at State Electricity Company (SEC) is the first interaction between prospective customers and SEC. Customers may evaluate and react to the quality of services and the number of new installation costs paid throughout the process. These issues must be addressed very away since they may impact consumer satisfaction with electricity services. This research focuses on customer satisfaction with service quality and pricing perceptions of new pairs at SEC Rivai is Customer Service Unit (CSU). The data utilized is current. Thus it is applicable to present circumstances. However, since the quantity of sample data in this study is still limited, it can only represent customer satisfaction on a single scale, which may be the starting point for future research.

scholarly journals ANALISIS KUALITAS PELAYANAN PADA ANJUNGAN DKI JAKARTA TAMAN MINI INDONESIA INDAH

Jurnal IPTA ◽  
2013 ◽  
Vol 1 (1) ◽  
pp. 8
Author(s):  
Ryan Sebastian ◽  
I Made Kusuma Negara ◽  
I Putu Sudana
Keyword(s):  
Service Quality ◽  
Secondary Data ◽  
Primary Data ◽  
Scale Analysis ◽  
Good Service ◽  
Tourist Destination ◽  
Qualitative And Quantitative ◽  
Data Source ◽  
Interview Questionnaire

The background of this research is the decrease of service provide to tourist . Tourist destination should be able to give good service to the tourist. by giving good service, will creating satisfaction for tourist enjoying attraction and culture in the Jakarta pavilion Taman Mini Indonesia Indah The target of this research is to know about perception of tourist to the service quality of staff or guide in the pavilion Jakarta . Kinds of that are used are qualitative and quantitative, data source are primary data and secondary data, data collection by observation, deep interview, questionnaire and literary study. Technic of data analysis that is used descriptive qualitative and likert scale analysis. The result of the study is perception of tourist to the service quality of staff and guide in the Jakarta pavilion is neutral which means is not good or not bad with average of all is 3,45 from 50 respondents. The suggestion that can be given to the management of pavilion Jakarta the effort to the quality of service to improve the staff and guides quality in Jakarta pavilion.

scholarly journals ANALISIS KUALITAS LAYANAN FRONTLINER TERHDAP PERTUMBUHAN DANA PIHAK KETIGA STUDI PADA PT BANK SYARIAH MANDIRI CABANG BEKASI PONDOK GEDE

Paradigma ◽  
2020 ◽  
Vol 17 (2) ◽  
pp. 42-56
Author(s):  
Haryo Gumilang ◽  
Purnama Putra
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Secondary Data ◽  
Third Party ◽  
Future Research ◽  
Service Excellence ◽  
Provision Of Services ◽  
Main Activity ◽  
Positive Effect

The main activity of the bank is the provision of services. Banks as financial institutions engaged in services, must be able to provide the best service (Service Excellence) in order to win competition in increasingly competitive situations. Frontliners are officers who are in front of the banking hall that face directly to customers. This study aims to analyze how much influence the quality of service Frontliner (Customer Service, Teller, Security) on the growth of third party funds. In this study using primary and secondary data obtained from the official website of Bank Syariah Mandiri and questionnaires distributed to respondents. The method used is a quantitative method. The results of this study show partially that the quality of frontline service (Customer Service, Teller, Security) has a positive effect on third party funds. While simultaneously the quality of Customer Service services, Teller service quality, security service quality has a significant positive effect on the growth of third party funds. Future research is expected to expand the scope of research or compare variables and other factors.

scholarly journals Pengaruh Kualitas Produk dan Kualitas Layanan terhadap Loyalitas Pelanggan PT. Roman Ceramic International di Mojokerto

2019 ◽  
Vol 3 (1) ◽  
pp. 35
Author(s):  
Mas Oetarjo ◽  
Habib Eko Prastyo
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Quantitative Method ◽  
Reliability Test ◽  
Test Quality ◽  
Analysis Technique ◽  
Quality Product

This study aims to determine the effect of product quality and service quality to customer loyalty either partially or simultaneously, and to know the quality of product and service quality that has the most significant effect on customer loyalty at PT. Roman Ceramic International in Mojokerto. This research is done by quantitative method. The technique data used is questionnaires with a sample of 100 respondents. Data analysis technique used in this research is multiple linear regression using SPSS version 17 for windows. The results obtained based on the validity test show all existing questions are valid. This is done r count> r table. For reliability test can be concluded. The results of the research based on F test show the quality of the product and the quality simultaneous or together with customer loyalty. Test quality, product quality. Quality of service has the most significant influence on customer loyalty due to having the largest t arithmetic compared with product quality variables.

scholarly journals PERAN KUALITAS LAYANAN DALAM MEMEDIASI HUBUNGAN ANTARA KARYAWAN BERORIENTASI PELANGGAN DENGAN KEPUASAN PELANGGAN DI BULGARI RESORT BALI

2018 ◽  
pp. 2389
Author(s):  
Niky Purbawisesa ◽  
I Made Wardana ◽  
I Putu Gde Sukaatmadja
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Partial Least Square ◽  
Least Square ◽  
Partial Least Square Analysis ◽  
Analysis Technique ◽  
The Impact

This study aims to explain the role of service quality in mediating customer-oriented employees with customer satisfaction at Bulgari Resort Bali. This research was conducted in Bulgari resort with the customer population who had stayed at least once in Bulgari Resort Bali from January to July 2016. Questionnaires were distributed to 130 respondents by purposive sampling method. This study uses a variance based or component-based approach of PLS ??(Partial Least Square) analysis technique. The results of this study indicate that customer-oriented employees have a positive and significant impact on customer satisfaction as well as on service quality. Quality of service is also found to have a positive and significant effect on customer satisfaction. Furthermore, service quality is proven to mediate partially the impact of customer-oriented employees on customer satisfaction. The implications of this study indicate that customer-oriented service quality and employee play an important role in customer satisfaction, this can be the basis for the perpetrators of the hospitality industry in general and the management of Bulgari resort Bali in particular to improve the quality of customer service and employees oriented. Thus it is suggested that the management can implement an integrated and sustainable training program in order to be able to provide satisfaction for customers.  

scholarly journals Peran Customer Service Dalam Meningkatkan Loyalitas Nasabah Pada PT BRI Syariah KCP Genteng Kabupaten Banyuwangi

2021 ◽  
Vol 1 (1) ◽  
pp. 30
Author(s):  
Munawir Munawir ◽  
Anisatul Khoiriyah
Keyword(s):  
Customer Service ◽  
Customer Loyalty ◽  
Qualitative Method ◽  
Secondary Data ◽  
Service Strategy ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Branch Office

This research uses a qualitative method with the type of descriptive research. The data analysis technique used in this study is the interactive model. The research uses primary and secondary data sources.The results of this study indicate that the role of customer service is very important in the world of banking and the service strategy of a customer service has been very good in increasing customer loyalty at BRI Syariah Syariah Banyuwangi Branch Office.Based on the results of the study, the conclusion of this study is the role of customer service in increasing the loyalty of saver customers is very important, this is indicated by the results of interviews that researchers have done that is the majority of their satisfaction and makes them loyal to the BRI Syariah Bank Genteng Branch Office. Customer loyalty can be known by their desire to continue to use the services of Bank BRI Syariah Genteng Branch Offices, it can all be shown from the services that make them comfortable to witness and continue to use the services of the bank without switching to another bank. That way the quality of service that is already good from customer service is improved again to a better level so that customers remain loyal.

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