Developing Knowledge–Intensive Product–Service Systems–Interview Results from Finnish Manufacturing Companies

2012 ◽  
pp. 531-542
Author(s):  
S. Kunttu ◽  
T. Välisalo ◽  
M. Reunanen ◽  
H. Kortelainen
Keyword(s):  
Service Systems ◽  
Manufacturing Companies ◽  
Product Service ◽  
Knowledge Intensive ◽  
Product Service Systems ◽  
Developing Knowledge

scholarly journals Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries

2014 ◽  
Vol 5 (3) ◽  
pp. 16-33 ◽  
Author(s):  
Pedro C. Marques ◽  
Pedro F. Cunha
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Service Development ◽  
Clear Understanding ◽  
Manufacturing Companies ◽  
Specific Product ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses' competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.

scholarly journals Strategic Development of Product-Service Systems (PSS) through Archetype Assessment

2021 ◽  
Vol 13 (5) ◽  
pp. 2592
Author(s):  
Trine Brink Frederiksen ◽  
Marina P. P. Pieroni ◽  
Daniela C. A. Pigosso ◽  
Tim C. McAloone
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Tool Support ◽  
Manufacturing Companies ◽  
Strategic Development ◽  
Initial Development ◽  
Product Service ◽  
Supporting Tool ◽  
Product Service Systems ◽  
Different Levels

Product-service systems (PSS) enable product-oriented manufacturing companies to differentiate their offerings and become more competitive, while creating more value for customers along with improved economic performance and, in some cases, reduced environmental impact. However, PSS development remains difficult for manufacturing companies due to limited prior knowledge about PSS and the strategic characteristics it entails. To guide the PSS development process, this paper presents a prescriptive approach composed of a tool and a method based on the use of PSS archetypes in the initial development stages of new PSS business models (BM). The proposed tool builds upon three PSS archetypes, combined with 10 factors for assessment of the best suiting archetype. The proposed method and supporting tool guide companies in five steps, from the beginning of a servitisation process to the initial PSS development. Based on an evaluation with a Danish manufacturing company, an improved version of the method and tool was developed and applied with 60 students specialised in PSS development. Results from the evaluation indicate that the method and tool support scoping new PSS BM through the selection and modification of a PSS archetype, encouraging servitisation and PSS development in companies with different levels of PSS experience.

scholarly journals Towards an Uncertainty Framework for Product Service Systems of Systems

2019 ◽  
Vol 1 (1) ◽  
pp. 3121-3130
Author(s):  
Sarra Fakhfakh ◽  
Andreas Makoto Hein ◽  
Marija Jankovic ◽  
Yann Chazal
Keyword(s):  
Service Providers ◽  
System Of Systems ◽  
Service Systems ◽  
Manufacturing Companies ◽  
Systems Of Systems ◽  
Concept Definition ◽  
Product Service ◽  
Comprehensive Framework ◽  
Constituent Elements ◽  
Product Service Systems

AbstractProduct Service Systems (PSS) are increasingly complex and collaborative. For instance, manufacturing companies, service providers, and other companies collaborate and jointly develop and operate a PSS (ex: smart grid), where its constituent elements are managed and operated independently. Managerial independence and operational independence are commonly considered key characteristics of a System of Systems (SoS). Hence, a collaborative PSS exhibits System of Systems (SoSs) characteristics. These systems have previously been introduced as Product Service Systems of Systems (PSSoSs). In this paper, we propose to identify relevant uncertainties in the PSSoS design process. For this purpose, we go beyond the PSSoS concept definition and propose a comprehensive framework for PSS and PSSoS characterization. Moreover, based on both a literature review and an industrial diagnosis, we identify PSSoSs-specific design uncertainties.

A Knowledge Management Method for Supporting Conceptual Design of Product-Service Systems

2013 ◽  
Author(s):  
Yutaro Nemoto ◽  
Fumiya Akasaka ◽  
Yoshiki Shimomura
Keyword(s):  
Knowledge Management ◽  
Conceptual Design ◽  
Product Life Cycle ◽  
Service Systems ◽  
Design Phase ◽  
Manufacturing Companies ◽  
Conceptual Design Phase ◽  
Product Service ◽  
Management Method ◽  
Product Service Systems

Product-Service Systems (PSSs) are regarded as an attractive business concept for manufacturing companies to enhance the value of their products. For designing an effective PSS, it is important to search for value provision opportunities in the entire product life cycle and offer appropriate services to customers at each opportunity. Because both products and services are included in the design object, PSS designers need to use a broader range of knowledge compared with that required in product design. This study proposes a knowledge management method to support designers in the conceptual design phase of PSS. The effectiveness of the proposed method is demonstrated by application to an example of PSS design.

scholarly journals DATA-DRIVEN DESIGN AUTOMATION FOR PRODUCT-SERVICE SYSTEMS DESIGN: FRAMEWORK AND LESSONS LEARNED FROM EMPIRICAL STUDIES

2021 ◽  
Vol 1 ◽  
pp. 841-850
Author(s):  
Raj Jiten Machchhar ◽  
Alessandro Bertoni
Keyword(s):  
Design Automation ◽  
Empirical Studies ◽  
Systems Design ◽  
Lessons Learned ◽  
Service Systems ◽  
Data Driven ◽  
Manufacturing Companies ◽  
Construction Machinery ◽  
Product Service ◽  
Product Service Systems

AbstractThe digitalization era has brought about unprecedented challenges for the manufacturing industries, pushing them to deliver solutions that encompass both product and service-related dimensions, known as Product-service Systems. This paper presents a number of lessons learned in the process of integrating the analysis of operational data as decision support in engineering design based on the empirical studies from two Swedish manufacturing companies operating in the construction machinery sector. The paper highlights the need to consider a five-dimensional perspective when collecting and analyzing data, encompassing data from the product, the service, the environment, the infrastructure, and the humans involved. Finally, a conceptual framework for data-driven design automation of Product-service Systems is proposed by leveraging the use of these data, introducing the concept of a Product-Service System Configurator as an enabler of design automation. The implementation of the proposed framework on multiple case studies in different industrial contexts shall be considered as the next step of the research.

An Investigation of Product Service System Models

2012 ◽  
Vol 3 (2) ◽  
pp. 35-49 ◽  
Author(s):  
Linda Ryan
Keyword(s):  
Value Chain ◽  
Service System ◽  
Global Market ◽  
Technology Leadership ◽  
Service Systems ◽  
Product Service System ◽  
Service Business ◽  
Product Service ◽  
Knowledge Intensive ◽  
Product Service Systems

With an increasingly competitive global market, cost, quality, and technology leadership are no longer sufficient for businesses to secure competitive advantage. Customers are increasingly demanding product and service combinations which can be tailored to their specific needs. This is known as Product Service Systems (PSS). PSS allows companies to move up the value chain and focus on delivering knowledge intensive products and services and provide highly customizable product/ service bundles. Due to the inherent differences between products and services, many companies fail to integrate the two effectively and didn’t successfully exploit the potential of an extended service business model. This paper discusses two research based PSS models and PSS models developed through industrial application and feedback. Similarities and differences will be explored, discussed and rationalised in order to gain an understanding of the variations in PSS design approaches.

scholarly journals Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries

2014 ◽  
Vol 5 (2) ◽  
pp. 64-84 ◽  
Author(s):  
Pedro C. Marques ◽  
Pedro F. Cunha
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Service Development ◽  
Clear Understanding ◽  
Manufacturing Companies ◽  
Specific Product ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses' competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.

scholarly journals DIGITAL TRANSFORMATION TYPES FOR PRODUCT-SERVICE SYSTEMS

2021 ◽  
Vol 1 ◽  
pp. 1283-1292
Author(s):  
Yong Se Kim
Keyword(s):  
Value Creation ◽  
Digital Technology ◽  
Digital Transformation ◽  
Service Systems ◽  
Manufacturing Companies ◽  
Product Service ◽  
Value Propositions ◽  
Research Goal ◽  
Physical Interactions ◽  
Product Service Systems

AbstractDigital transformation has become a mega trend topic for many enterprises globally. For some companies, customer interactions have been digitalized. But many companies still rely on physical interactions of customers with their products in the core value creation processes. Thus the key challenges for digital transformation efforts would be associating product-centered value propositions with digitalized services. In other words, the transformation of product-centered values into experience values co-created by customers with services supporting customers. The research goal of this paper is to identify different strategies for digital transformation in product-service systems (PSS) design so that diverse paths for digital transformation can be considered in designing PSSs. Three types for digital transformation strategies have been identified from PSS design cases conducted in a manufacturing servitization support framework project where PSSs have been designed for 15 manufacturing companies including SMEs and large companies with varying levels of digital technology. A classification for digital transformation strategies could be postulated with three primary dimensions and two supplementary dimensions.

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