scholarly journals Towards an Uncertainty Framework for Product Service Systems of Systems

2019 ◽  
Vol 1 (1) ◽  
pp. 3121-3130
Author(s):  
Sarra Fakhfakh ◽  
Andreas Makoto Hein ◽  
Marija Jankovic ◽  
Yann Chazal
Keyword(s):  
Service Providers ◽  
System Of Systems ◽  
Service Systems ◽  
Manufacturing Companies ◽  
Systems Of Systems ◽  
Concept Definition ◽  
Product Service ◽  
Comprehensive Framework ◽  
Constituent Elements ◽  
Product Service Systems

AbstractProduct Service Systems (PSS) are increasingly complex and collaborative. For instance, manufacturing companies, service providers, and other companies collaborate and jointly develop and operate a PSS (ex: smart grid), where its constituent elements are managed and operated independently. Managerial independence and operational independence are commonly considered key characteristics of a System of Systems (SoS). Hence, a collaborative PSS exhibits System of Systems (SoSs) characteristics. These systems have previously been introduced as Product Service Systems of Systems (PSSoSs). In this paper, we propose to identify relevant uncertainties in the PSSoS design process. For this purpose, we go beyond the PSSoS concept definition and propose a comprehensive framework for PSS and PSSoS characterization. Moreover, based on both a literature review and an industrial diagnosis, we identify PSSoSs-specific design uncertainties.

scholarly journals A META-MODEL FOR PRODUCT SERVICE SYSTEMS OF SYSTEMS

2020 ◽  
Vol 1 ◽  
pp. 1235-1244
Author(s):  
S. Fakhfakh ◽  
A. M. Hein ◽  
M. Jankovic ◽  
Y. Chazal
Keyword(s):  
Service System ◽  
System Of Systems ◽  
Service Systems ◽  
Product Service System ◽  
Systems Of Systems ◽  
Meta Model ◽  
Product Service ◽  
Constituent Elements ◽  
Development Methods ◽  
Product Service Systems

AbstractA Product Service System of Systems (PSSoS) is a set of products, services, infrastructure, and a network where its constituent elements exhibit operational and managerial independence. As such, a PSSoS shows PSS characteristics of heterogeneity and evolvability and SoS characteristics of emergence and diversity. Neither existing PSS nor SoS development approaches fully address these characteristics. Thus, PSSoS development raises new challenges. In this paper, we propose a PSSoS meta-model that integrates PSS and SoS key concepts, to provide a basis for future PSSoS development methods.

scholarly journals Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries

2014 ◽  
Vol 5 (3) ◽  
pp. 16-33 ◽  
Author(s):  
Pedro C. Marques ◽  
Pedro F. Cunha
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Service Development ◽  
Clear Understanding ◽  
Manufacturing Companies ◽  
Specific Product ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses' competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.

A Method for Service Function Improvement Starting From the Service Delivery Process

2010 ◽  
Author(s):  
Masataka Nakajima ◽  
Hiroshi Kato ◽  
Yoshiki Shimomura
Keyword(s):  
Service Delivery ◽  
Customer Value ◽  
Service Providers ◽  
Manufacturing Sector ◽  
Service Systems ◽  
Service Engineering ◽  
Service Function ◽  
Product Service ◽  
Service Activities ◽  
Product Service Systems

In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.

Product-Service Systems Design Process Based on Activities and Functions

2010 ◽  
Author(s):  
Yong Se Kim ◽  
Sang Won Lee ◽  
Joo Won Maeng ◽  
Chang K. Cho
Keyword(s):  
Design Process ◽  
Service Providers ◽  
Systems Design ◽  
Service Systems ◽  
Concept Generation ◽  
Product Service ◽  
Target Values ◽  
The Relationship ◽  
Product Service Systems ◽  
Function Activity

As consumers demand diverse values reflecting their individual needs and wants from various viewpoints, including economical, ecological and experiential concerns, more comprehensive and more flexible ways to provide values to consumers are desired. Product-Service Systems (PSS) have been proposed as a solution to realize such diverse value provision. In this paper, a systematic methodology for designing PSS based on activities and functions is proposed, which is much different from the case of product design. The proposed PSS design process includes the following six steps: requirement identification and value proposition, stakeholder activity design, PSS functional modeling, function-activity mapping and PSS concept generation, PSS concept detailing and PSS concept prototyping. In the proposed PSS design process, the activities of stakeholders are defined and analyzed via service blueprint. The functions of PSS fulfilling target values are then defined and represented with the specification service providers and service receivers, and they are further decomposed into sub-functions. Then the relationship between stakeholder activities and functions are established by considering associated stakeholders, and the PSS concepts are generated by mapping product and service elements. Sample case studies are conducted to validate the proposed PSS design process.

Proposition of an ontology to support product service systems of systems engineering

2021 ◽  
Author(s):  
Sarra Fakhfakh ◽  
Marija Jankovic ◽  
Andreas M. Hein ◽  
Yann Chazal ◽  
Alain Dauron
Keyword(s):  
Systems Engineering ◽  
Service Systems ◽  
Systems Of Systems ◽  
Product Service ◽  
Product Service Systems

scholarly journals Strategic Development of Product-Service Systems (PSS) through Archetype Assessment

2021 ◽  
Vol 13 (5) ◽  
pp. 2592
Author(s):  
Trine Brink Frederiksen ◽  
Marina P. P. Pieroni ◽  
Daniela C. A. Pigosso ◽  
Tim C. McAloone
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Tool Support ◽  
Manufacturing Companies ◽  
Strategic Development ◽  
Initial Development ◽  
Product Service ◽  
Supporting Tool ◽  
Product Service Systems ◽  
Different Levels

Product-service systems (PSS) enable product-oriented manufacturing companies to differentiate their offerings and become more competitive, while creating more value for customers along with improved economic performance and, in some cases, reduced environmental impact. However, PSS development remains difficult for manufacturing companies due to limited prior knowledge about PSS and the strategic characteristics it entails. To guide the PSS development process, this paper presents a prescriptive approach composed of a tool and a method based on the use of PSS archetypes in the initial development stages of new PSS business models (BM). The proposed tool builds upon three PSS archetypes, combined with 10 factors for assessment of the best suiting archetype. The proposed method and supporting tool guide companies in five steps, from the beginning of a servitisation process to the initial PSS development. Based on an evaluation with a Danish manufacturing company, an improved version of the method and tool was developed and applied with 60 students specialised in PSS development. Results from the evaluation indicate that the method and tool support scoping new PSS BM through the selection and modification of a PSS archetype, encouraging servitisation and PSS development in companies with different levels of PSS experience.

A Knowledge Management Method for Supporting Conceptual Design of Product-Service Systems

2013 ◽  
Author(s):  
Yutaro Nemoto ◽  
Fumiya Akasaka ◽  
Yoshiki Shimomura
Keyword(s):  
Knowledge Management ◽  
Conceptual Design ◽  
Product Life Cycle ◽  
Service Systems ◽  
Design Phase ◽  
Manufacturing Companies ◽  
Conceptual Design Phase ◽  
Product Service ◽  
Management Method ◽  
Product Service Systems

Product-Service Systems (PSSs) are regarded as an attractive business concept for manufacturing companies to enhance the value of their products. For designing an effective PSS, it is important to search for value provision opportunities in the entire product life cycle and offer appropriate services to customers at each opportunity. Because both products and services are included in the design object, PSS designers need to use a broader range of knowledge compared with that required in product design. This study proposes a knowledge management method to support designers in the conceptual design phase of PSS. The effectiveness of the proposed method is demonstrated by application to an example of PSS design.

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