scholarly journals Quality of Service in Wireless e-Emergency: Main Issues and a Case-Study

2008 ◽  
pp. 95-102 ◽  
Author(s):  
Óscar Gama ◽  
Paulo Carvalho ◽  
J. A. Afonso ◽  
P. M. Mendes
Keyword(s):  
Quality Of Service

Brand Perception and its Relation to Perceived Performance of a Public Sports Service

2015 ◽  
pp. 202-220
Author(s):  
Mario Alguacil Jiménez ◽  
Ferran Calabuig Moreno ◽  
Juan M. Núnez-Pomar ◽  
Josep Crespo Hervás
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Structural Equations ◽  
Measurement Scales ◽  
Perceived Performance ◽  
Perception Of Quality ◽  
Brand Perception

In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.

Providing Quality of Service across Multiple Providers

2010 ◽  
pp. 280-296
Author(s):  
Christos Bouras ◽  
Apostolos Gkamas ◽  
Kostas Stamos
Keyword(s):  
Quality Of Service ◽  
Network Management ◽  
Network Services ◽  
Qos Provisioning ◽  
Backbone Networks ◽  
Important Quality ◽  
Academic Network ◽  
Research And Education

In this chapter, the authors present some of the latest developments related to the provisioning of Quality of Service (QoS) in today’s networks and the associated network management structures that are or will be deployed to support them. They first give a brief overview of the most important Quality of Service proposals in the areas of Layer 2 (L2) and Layer 3 (L3) QoS provisioning in backbone networks, and they discuss the network management structures and brokers that have been proposed in order to implement these services. As a case study, they describe the pan-european research and academic network, which is supported centrally by GEANT and which encompasses multiple independent NRENs (National Research and Education Networks). In the last few years, GEANT has developed and deployed a number of production and pilot services meant for the delivery of quality network services to the end users across Europe.

A Case Study on the QoS, Energy Consumption and Mobility of WLANs and WMANs

2009 ◽  
pp. 175-196
Author(s):  
Ioannis Papapanagiotou ◽  
Georgios S. Paschos
Keyword(s):  
Quality Of Service ◽  
Energy Consumption ◽  
Life Time ◽  
Wireless Access ◽  
Next Generation Networks ◽  
Telecommunication Services ◽  
Wireless Architectures ◽  
Important Design

The present chapter contains a thorough investigation of Quality of Service, Energy Conservation and mobility in 802.11 and 802.16 standards. Interest on these two technologies arises from the fact that they are designed to cooperate offering wireless access capabilities in Next Generation Networks (NGNs). Under NGN Wireless architectures, key challenges must be taken into account: (a) Broadband technologies are based on QoS Enabled Telecommunication Services; (b) Mobile devices are battery limited. In fact, how to prolong the life time of a mobile device and minimize power usage is a very important design issue; (c) Wireless operation means that the user is expected to roam freely, which must also be taken into account. The dependability of NGN operation is obviously depended on these three features.

Investigating the quality of Service in chain stores using SERVQUAL approach (Case Study: Refah Stores on Alborz Province)

2015 ◽  
Vol 3 (6) ◽  
Author(s):  
Yashar Salamzadeh ◽  
Mehran Nejati ◽  
Mohammad Ali Mohammad Zadeh
Keyword(s):  
Quality Of Service ◽  
Chain Stores

scholarly journals Choice and Information in the Public Sector: A Higher Education Case Study

2012 ◽  
Vol 11 (2) ◽  
pp. 171-182 ◽  
Author(s):  
Jamie Harding
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Public Sector ◽  
Public Services ◽  
Student Survey ◽  
Prospective Students ◽  
Consumer Evaluations ◽  
The Public

Successive governments have encouraged the view of users of public services as consumers, choosing between different providers on the basis of information about the quality of service. As part of this approach, prospective students are expected to make their decisions about which universities to apply to with reference to the consumer evaluations provided by the National Student Survey. However, a case study of a post-1992 university showed that not all students made genuine choices and those who did tended to be in stronger social and economic positions. Where choices were made, they were infrequently based on external evaluations of quality.

scholarly journals Effect of trust, convinience, security and quality of service on online purchase decision (consumer case study in tangerang selatan area)

2018 ◽  
Vol 23 (1) ◽  
Author(s):  
Indra Ade Irawan
Keyword(s):  
Quality Of Service ◽  
Sampling Technique ◽  
Primary Data ◽  
Purchase Decision ◽  
Purchasing Decisions ◽  
Online Purchase ◽  
Analysis Technique ◽  
Questionnaire Method

This study aims to determine the influence of trust, convenience, security, and quality of service to online purchasing decisions on consumers in the area of South Tangerang. The population is all consumers who buy products online in South Tangerang region. The type of data used is the primary data using the questionnaire method. The sampling technique is using non probability sampling with sample of 200 respondents. The analysis technique used is multiple regression. The results showed that: (1) Trust has a positive and significant effect on online purchasing decisions. (2) Convinience has a positive and significant impact on online purchasing decisions. (3) Security has a negative and insignificant effect on online purchasing decisions. (4) Service Quality has a positive and significant impact on online purchasing decisions.

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