Exploring the role of abusive supervision and customer mistreatment with a felt obligation on the knowledge hiding behaviours among front-line employees: a group analysis

2021 ◽  
Author(s):  
Naeem Hayat ◽  
Umer Mukhtar ◽  
Anas A. Salameh
Keyword(s):  
Group Analysis ◽  
Abusive Supervision ◽  
Front Line ◽  
Knowledge Hiding

Workplace knowledge hiding among front line employees: moderation of felt obligation

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kausar Rasheed ◽  
Umer Mukhtar ◽  
Suleman Anwar ◽  
Naeem Hayat
Keyword(s):  
Knowledge Sharing ◽  
Negative Emotion ◽  
Abusive Supervision ◽  
Service Industries ◽  
Partial Least Square ◽  
Front Line ◽  
Content Type ◽  
Study Results ◽  
Personal Level ◽  
Knowledge Hiding

Purpose Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among organizational employees. This study incorporates the unique internal and external negative forces of abusive supervision and customer mistreatment, forming a negative emotion towards the organization and customers and reduces the knowledge sharing appetite. This study aims to demonstrate the effect of the abusive supervision and customer mistreatment on the revenge attitude and felt obligation to moderate the knowledge hiding. Design/methodology/approach Survey data collected from the 201 lower rank police officers, who were directly interacting with their respective supervisors and public members (customers). Cross-sectional collected data analysed using structural equation modelling partial least square regression in SmartPLS 3.1. Findings FLEs perceived abusive supervision and customer mistreatment significantly influence the revenge attitude. The revenge attitude significantly explicates the lack of sharing, playing dumb and rationalized knowledge hiding among FLEs. However, the effect of revenge attitude on the evasive knowledge hiding was insignificant. Moreover, the effect of felt obligation significantly explains the evasive and playing dumb knowledge hiding among the FLEs. Felt obligation significantly moderates the revenge attitude and playing dumb knowledge hiding. Research limitations/implications Limitations of study included the direct and indirect role of other factors that can bring more understanding of the knowledge hiding behaviors in the future research. These factors could be culture, service delivery nature and work system at the macro-level,and personality type, ability to focus and locus of control at a personal level, inducing the knowledge hiding behaviors. Practical implications The study results highlight the consequences of abusive supervision and mistreatment from the customer as a revenge attitude among the FLEs. Moreover, the revenge attitude may not leads to knowledge hiding with harmful purposes. However, felt obligation at a personal level can reduce the knowledge hiding attitudes at the workplace. A trust climate can promote knowledge sharing. Originality/value The study is the first of its kind to explore the FLEs negative emotion of revenge triggered by the abusive supervision and mistreatment from customer leads to different aspects of knowledge hidings. Knowledge hiding is not always associated with the negative motivation and curtailed with the promotion of felt obligation at employee levels. The study also extends the knowledge hiding behaviours antecedents within the work settings. Moreover, the management of knowledge hiding behaviours curtailed with the enhancement of employees felt an obligation. Service industries need to realize the importance of managing customer expectation and supervisor role for better service performance with the promotion of knowledge sharing within the organization.

Abusive supervision and its relationship with knowledge hiding: the mediating role of distrust

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rayees Farooq ◽  
Almaas Sultana
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Design Methodology ◽  
Keyword Search ◽  
Abusive Supervision ◽  
Content Type ◽  
Mediating Role ◽  
Knowledge Hiding ◽  
The Relationship

Purpose The purpose of this study is to analyze the relationship between abusive supervision and knowledge hiding. The study also examines the mediating role of distrust in the relationship between abusive supervision and knowledge hiding. Design/methodology/approach The procedure used in the study is a systematic literature review covering abusive supervision, knowledge hiding, distrust from 1994 to 2021. The studies were explored using the keyword search such as, “abusive supervision,” “knowledge hiding” and “distrust” from the selected databases including Emerald, ScienceDirect, EbscoHost and Google Scholar. Findings The study found that abusive supervision is positively related to knowledge hiding and distrust mediates the relationship between abusive supervision and knowledge hiding. The study also proposes procrastination as one of the dimensions of knowledge hiding. Originality/value The study is an attempt to uncover a series of relationships between abusive supervision, knowledge hiding and distrust, which may enhance academic discussion and also offer clarity to the conceptualization of these two fields.

Abusive Supervision and Supervisor-Directed Aggression: The Role of Self-Control

2012 ◽  
Author(s):  
Huiwen Lian ◽  
Douglas J. Brown ◽  
Lindie H. Liang ◽  
Lance Ferris ◽  
Lisa M. Keeping
Keyword(s):  
Abusive Supervision ◽  
Self Control

CULTURE OF THE RUSSIAN WORLD - A SPIRITUAL SLOGAN FACTOR OF VICTORY IN THE GREAT PATRIOTIC WAR

2020 ◽  
Vol 10 (2) ◽  
pp. 169-173
Author(s):  
VLADIMIR KSENOFONTOV ◽  
Keyword(s):  
Emotional Expression ◽  
Front Line ◽  
Soviet People ◽  
The People ◽  
Great Patriotic War ◽  
Red Army ◽  
Art Activities ◽  
Artistic Images ◽  
Great Victory

The article reveals the essence and specificity of culture as an important component of the spiritual factor of victory. Special attention is paid to the characteristics of fiction. The article substantiates the moral and aesthetic impact on the consciousness of defenders of the Motherland, such works of art as“They fought for the Motherland”,“Leningrad poem”,“Russian character”,“Invasion”, etc. The article describes the significant role of theatrical art, which reveals the moral values of the people and Soviet soldiers. This is reflected in such plays as: “the Front”; “the Guy from our city”; “Once upon a time”, etc. The article substantiates the important role of the spiritual influence of cinema on Soviet people. This influence was realized through artistic images of selfless service to the Motherland, loyalty to military duty. Among these films: “Two fighters”, “Wait for me”, “Front-line friends”. During the war, as the article emphasizes, an important component of the spiritual factor of victory was the musical art. Activities in this area of culture famous musicians:B. Astafiev, S. Prokofiev, D. Shostakovich, A. Alexandrov, V. Soloviev-Sedoy, and others, was implemented in operas, symphonies, cantatas and songs, which by their nature emotional expression differed Patriotic and epic strength. The purpose of the research : to reveal the axiological components, culture of the Russian world, as important components, spiritual factor during the great Patriotic war. Conclusions : the culture of the Russian world at various stages of the great Patriotic War, through a variety of means and forms, actively mobilized all Soviet people to defend the Motherland and defeat Nazi Germany. The spiritual culture of our country and its types, in the course of functioning, during the war, clearly and expressively revealed the idea of patriotism, courage, bravery and heroism, and encouraged the Soviet people, the soldiers of the red Army, to achieve a great Victory.

Crucial role of physiotherapy in treating COVID-19 patients

2020 ◽  
Vol 11 (SPL1) ◽  
pp. 967-971
Author(s):  
Poonam Thakre ◽  
Waqar M. Naqvi ◽  
Trupti Deshmukh ◽  
Nikhil Ingole ◽  
Sourabh Deshmukh
Keyword(s):  
Public Health ◽  
Distress Syndrome ◽  
Public Health Problem ◽  
Public Health Emergency ◽  
High Rate ◽  
Major Public Health Problem ◽  
Front Line ◽  
The Many ◽  
Sixth International

The emergence in China of 2019 of severe acute respiratory syndrome coronavirus2 (SARS-CoV-2) previously provisionally names 2019-nCoV disease (COVID19) caused major global outbreak and is a major public health problem. On 30 January 2020, the WHO declared COVID19 to be the sixth international public health emergency. This present pandemic has engrossed the globe with a high rate of mortality. As a front line practitioner, physiotherapists are expected to be getting in direct contact with patients infected with the virus. That’s why it is necessary for understanding the many aspects of their role in the identification, contains, reduces and treats the symptoms of this disease. The main presentation is the involvement of respiratory system with symptoms like fever, cough, sore throat, sneezing and characteristics of pneumonia leads to ARDS(Acute respiratory distress syndrome) also land up in multiorgan dysfunction syndrome. This text describes and suggests physiotherapy management of acute COVID-19 patients. It also includes recommendations and guidelines for physiotherapy planning and management. It also covers the guidelines regarding personal care and equipment used for treatment which can be used in the treatment of acute adult patients with suspected or confirmed COVID-19.

Relationship between big five personality model and abusive supervision

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Bibi Tahira ◽  
Naveed Saif ◽  
Muhammad Haroon ◽  
Sadaqat Ali
Keyword(s):  
Big Five ◽  
Abusive Supervision ◽  
State Universities ◽  
Big Five Personality ◽  
Big Five Model ◽  
The Impact ◽  
First Time ◽  
Supervisor Behavior ◽  
Moderating Role

The current study tries to understand the diverse nature of relationship between personality Big Five Model (PBFM) and student's perception of abusive supervision in higher education institutions of Khyber Pakhtoonkhwa Pakistan. Data was collected in dyads i.e. (supervisors were asked to rate their personality attributes while student were asked to rate the supervisor behavior) through adopted construct. For this purpose, data was collected from three government state universities and one Private Sector University. The focus was on MS/M.Phill and PhD student and their supervisors of the mentioned universities. After measuring normality and validity regression analysis was conducted to assess the impact of supervisor personality characteristics that leads to abusive supervision. Findings indicate interestingly that except agreeableness other four attributes of (PBFM) are play their role for abusive supervision. The results are novel in the nature as for the first time Neuroticism, openness to experience, extraversion and conscientiousness are held responsible for the abusive supervision. The study did not explore the demographic characteristics, and moderating role of organizational culture, justice and interpersonal deviances to understand the strength of relationship in more detail way. Keywords: Personality big five model, abusive supervision, HEIs

LEAD Farmer Based F2F Extension Mode l: Role of Krishi Vigyan Kendras and Technology Adoption Determinants for Enhancing Model’s Effectiveness

2019 ◽  
Vol 6 (04) ◽  
Author(s):  
M S MEENA ◽  
R B KALE ◽  
S K SINGH ◽  
A K SINGH
Keyword(s):  
Technology Adoption ◽  
Significant Role ◽  
Agricultural Production ◽  
Government Support ◽  
Front Line ◽  
Farm Families ◽  
Agricultural Technologies ◽  
Extension System ◽  
Index Value

A study was undertaken in collaboration with eight Krishi Vigyan Kendras (KVKs) and five Learning and Experience based Advisor (LEAD) farmers were selected by each KVK, employing socio-metric technique. Hence, data were solicited from 40 LEAD farmers from eight districts who were trained by KVKs. Role of KVKs were determined based on their Index Value (IV). Study reveals that KVKs played an important role in skill development of LEAD farmers through organisation of need based and skill-oriented trainings (IV=62) followed by front-line demonstrations on location specific agricultural technologies at farmers’ fields (IV=59.42), and developing linkages between LEAD and fellow farmers (IV=58.33). Key determinants accountable for enhancing effectiveness of this model were enhanced technology adoption (IV=60.13) followed by enhanced agricultural production (IV=57.48) and productivity (IV=57.10). Study reveals that one LEAD farmer adopted 5 agricultural technologies from KVKs. Further, fellow farmers adopted 2 agricultural technologies from LEAD farmers. Hence, it was concluded that this approach may play a significant role in complementing Indian public extension system through reducing cost and coverage of more farm families. This model needs community as well as government support for sustainability and its scalability.

Social workers as state and citizen-agents. How social workers in a German, Dutch and Flemish public welfare organisation manage this dual responsibility in practice

2021 ◽  
pp. 146801732110097
Author(s):  
Michelle van der Tier ◽  
Koen Hermans ◽  
Marianne Potting
Keyword(s):  
Social Workers ◽  
Public Welfare ◽  
National Study ◽  
Front Line ◽  
Line Managers ◽  
Daily Work ◽  
Line Manager ◽  
Cross National Study ◽  
The Relationship

Summary Professional standards state that social workers in public welfare organisations should act as state and citizen-agents. However, the literature provides little insight into how social workers navigate this dual responsibility in their daily work. To address this gap, we used Maynard-Moody and Musheno’s theory on state and citizens-agent narratives to analyse street-level practices of social workers in three local welfare organisations in Germany, the Netherlands and Belgium. This article explores how three specific organisational mechanisms (decision-making authority; the role of the front-line manager and the degree of specialisation) affect the ways social workers navigate both agent narratives in public welfare organisations. The data were gathered by a mixed method design of in-depth interviews and focus groups. Findings Our study shows that social workers struggle with the tensions that intrude between the state and citizen-agent narrative. We found that the extent to which both narratives are adopted by social workers is affected by a complicated interaction between the beliefs of social workers about social justice and responsiveness and the selected organisational mechanisms. Moreover, we found that critical reflection and a supportive attitude of front-line managers can help social workers to manage their double responsibility in practice. Application Our cross-national study contributes to a deeper understanding of the relationship between organisational mechanisms and the moral deliberations of social workers regarding their dual responsibility. It provides in-depth insights into the tensions and conflicts social workers in different contexts face daily on account of their dual responsibility.

Abusive Supervision and Career Adaptability: The Role of Self-Efficacy and Coworker Support

2021 ◽  
pp. 1-18
Author(s):  
Muhammad Imran Rasheed ◽  
Qingxiong Weng ◽  
Waheed Ali Umrani ◽  
Muhammad Farrukh Moin
Keyword(s):  
Self Efficacy ◽  
Abusive Supervision ◽  
Career Adaptability ◽  
Coworker Support
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