After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?

2010 ◽  
Vol 127 (1) ◽  
pp. 136-146 ◽  
Author(s):  
Hisashi Kurata ◽  
Seong-Hyun Nam
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Satisfaction Level ◽  
Supply Chain Optimization ◽  
Service Competition

Exploring the Blockchain Technology Application in the Chinese New Retail Business Model

2019 ◽  
pp. 86-102
Author(s):  
Yuhong Li ◽  
Nachiappan Subramanian
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Business Model ◽  
Satisfaction Level ◽  
Supply Chain Security ◽  
Technology Application ◽  
Blockchain Technology ◽  
Retail Business ◽  
Business Application ◽  
Potential Risks

While the new retail is revolutionizing retailing in China, the supply chain of the new retail has a few problems or potential risks which will decrease the customer satisfaction level. However, the implementation of one of the cutting-edge technologies—the blockchain—can revolutionize the supply chain of the new retail in China. This qualitative piece uses multiple interviews to find out the specific outcomes blockchain will make for the supply chain of the new retail in China. The major contribution is to fill the gap of the academic literature as well as the business application and such as the new retail in China to increase supply chain security and efficiency with blockchain.

Exploring the Blockchain Technology Application in the Chinese New Retail Business Model

2021 ◽  
pp. 559-571
Author(s):  
Yuhong Li ◽  
Nachiappan Subramanian
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Business Model ◽  
Satisfaction Level ◽  
Supply Chain Security ◽  
Technology Application ◽  
Blockchain Technology ◽  
Retail Business ◽  
Business Application ◽  
Potential Risks

While the new retail is revolutionizing retailing in China, the supply chain of the new retail has a few problems or potential risks which will decrease the customer satisfaction level. However, the implementation of one of the cutting-edge technologies—the blockchain—can revolutionize the supply chain of the new retail in China. This qualitative piece uses multiple interviews to find out the specific outcomes blockchain will make for the supply chain of the new retail in China. The major contribution is to fill the gap of the academic literature as well as the business application and such as the new retail in China to increase supply chain security and efficiency with blockchain.

scholarly journals Impact of Variable Deterioration Rate of Perishable Food Items on Multi-Echelon Distribution Chains

2021 ◽  
Vol 11 (1) ◽  
pp. 189-194
Author(s):  
Dileep M V ◽  
◽  
Dr. Regi Kumar V ◽  
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Inventory Control ◽  
Transportation Cost ◽  
Optimization Methods ◽  
Service Level ◽  
Vital Role ◽  
Supply Chain Optimization ◽  
Deterioration Rate ◽  
Study Results

Customer satisfaction is the backbone of any business entity and supply chain optimization plays a vital role in customer satisfaction efforts. Supply chain inventory control is one of the scientific supply chain optimization methods for determining proper inventory levels at different stages or echelons of the supply chain to meet the requirements of the customers. The intention is to supply right type of material at exact time in appropriate quantities and at competitive rates. Supply chain inventory costs consist of costs to store, track and insure materials. Inventories that mishandled create substantial financial problems for a business, whether the mismanagement results in an inventory accumulation or an inventory shortage. Therefore, an examination of the right quantities to be kept in stock to meet the requirements, the strategic location, storage facilities and recordings of the goods or items should be done systematically such that the desired degree of service can be provided at competitive prices or at minimum ultimate cost. Major objective of inventory control in a multi echelon supply chain is to optimize inventory cost elements like transportation cost, carrying cost, holding cost and all other inventory related costs at all supply chain stages with an elevated service level at the end customer point. The supply chain inventory control becomes tough when the handling material is a perishable one as its deterioration rate is variable rather than constant. This article provides the study results of the deterioration rate of a perishable edible inventory at different selected environmental conditions. The focus of this article is to introduce a mathematical equation for the deterioration rate of the selected perishable inventory which is inevitable for the formulation of inventory models for its supply chain echelons.

A Study on Customer Satisfaction on Commercial Banks in Theni District

2018 ◽  
Vol 5 (2) ◽  
pp. 41
Author(s):  
G. Pooranam ◽  
K. Nandhini
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Modern State ◽  
Satisfaction Level ◽  
Important Place ◽  
Study Find ◽  
Modern Economy ◽  
Economic Objective

Banks play a very important role in the economic development of every modern state and country. Banks operate at the heart of the modern economy. Today’s Business is continually looking for ways to achieve a competitive advantage. Banks essentially are a social organization which rendering financial services to subserve socio-economic objective of the society. Banking system occupies an important place in nation’s economy. In this study, find out the customer satisfaction level of the Commercial banks in Theni District.

Supply chain optimization of large-scale continuous processes

2005 ◽  
Vol 29 (6) ◽  
pp. 1305-1316 ◽  
Author(s):  
E.P. Schulz ◽  
M.S. Diaz ◽  
J.A. Bandoni
Keyword(s):  
Supply Chain ◽  
Large Scale ◽  
Supply Chain Optimization ◽  
Continuous Processes

Carnival Corporation: The Challenges of Cutting Costs While Maintaining Quality and Customer Satisfaction

2018 ◽  
pp. 1-16
Author(s):  
Dick Verbeek
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Chain Management ◽  
Cruise Line ◽  
Management Issues

This case study has been developed to facilitate discussion about current supply chain management issues and potential solutions. The scenario presented in this case is very representative of the pressures experienced by supply chain managers. Namely, the need to reduce costs while maintaining quality and customer service. This case presents some unusual challenges and constraints that are unique to the cruise line industry. These constraints can provide an opportunity to explore new supply chain paradigms.

scholarly journals Environmental potential of carbon dioxide utilization in the polyurethane supply chain

2015 ◽  
Vol 183 ◽  
pp. 291-307 ◽  
Author(s):  
Niklas von der Assen ◽  
André Sternberg ◽  
Arne Kätelhön ◽  
André Bardow
Keyword(s):  
Carbon Dioxide ◽  
Supply Chain ◽  
Environmental Impacts ◽  
Environmental Benefits ◽  
Supply Chain Optimization ◽  
Environmental Evaluation ◽  
Impact Reduction ◽  
Carbon Dioxide Utilization ◽  
Systematic Exploration ◽  
The Impact

Potential environmental benefits have been identified for the utilization of carbon dioxide (CO2) as a feedstock for polyurethanes (PUR). CO2 can be utilized in the PUR supply chain in a wide variety of ways ranging from direct CO2 utilization for polyols as a PUR precursor, to indirect CO2 utilization for basic chemicals in the PUR supply chain. In this paper, we present a systematic exploration and environmental evaluation of all direct and indirect CO2 utilization options for flexible and rigid PUR foams. The analysis is based on an LCA-based PUR supply chain optimization model using linear programming to identify PUR production with minimal environmental impacts. The direct utilization of CO2 for polyols allows for large specific impact reductions of up to 4 kg CO2-eq. and 2 kg oil-eq. per kg CO2 utilized, but the amounts of CO2 that can be utilized are limited to 0.30 kg CO2 per kg PUR. The amount of CO2 utilized can be increased to up to 1.7 kg CO2 per kg PUR by indirect CO2 utilization in the PUR supply chain. Indirect CO2 utilization requires hydrogen (H2). The environmental impacts of H2 production strongly affect the impact of indirect CO2 utilization in PUR. To achieve optimal environmental performance under the current fossil-based H2 generation, PUR production can only utilize much less CO2 than theoretically possible. Thus, utilizing as much CO2 in the PUR supply chain as possible is not always environmentally optimal. Clean H2 production is required to exploit the full CO2 utilization potential for environmental impact reduction in PUR production.

Supply chain practices and organizational performance

2017 ◽  
Vol 28 (1) ◽  
pp. 75-101 ◽  
Author(s):  
Shrikant Gorane ◽  
Ravi Kant
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Financial Performance ◽  
Organizational Performance ◽  
Customer Value ◽  
Structural Equation ◽  
Decision Makers ◽  
Current Status ◽  
Content Type ◽  
Manufacturing Organizations

Purpose The purpose of this paper is to empirically test a framework which identifies the relationships between various supply chain practices (SCPs) and organizational performance (operational performance (OP), customer satisfaction, and financial performance) in the context of Indian manufacturing organizations. Design/methodology/approach From the literature, ten SCPs are selected which finally influences the organizational performance. In order to understand the interactions between SCPs and organizational performance, this paper grouped the ten SCPs into four constructs namely: information and communication technology, supply chain (SC) integration, operational responsiveness, and closed loop green practices. Three levels of firm performance are also examined, including OP, customer satisfaction, and financial performance. The paper-based and web-based survey yielded 292 responses from the Indian manufacturing organizations. The data collected were put through rigorous statistical analysis to test for the content, construct, and criterion-related validity, as well as reliability analyses. Further a structural equation model was developed to test the relationships between SCPs and organizational performance. Findings The finding suggests that a successful SCPs implementation not only improves the OP, but also enhances customer satisfaction and financial performance. In addition, higher financial performance is also attributable to better customer value resulting from the achievement of better customer satisfaction. Research limitations/implications SCPs are complex constructs. While this study shows the effect of broadly accepted SCPs on organizational performance, not all possible practices are covered in this study. Again the study can be further extended to sector specific so that the results can be further refined. Practical implications This is one of the few studies which attempts to investigate whether there is any relationship exits between SCPs and organizational performance. The finding will help decision makers in the organization to know the importance of SCPs and how SCPs influence the organizational performance. Second, this study has developed and validated a multi-dimensional construct of SCPs, which can assist decision makers of Indian organizations to evaluate the competence of their current status of SCPs in the organization. Originality/value As per the knowledge of the authors, this is the first kind of study which empirically investigated the relationships between SCPs and organizational performance in the context of Indian manufacturing organizations.

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