A Study on Customer Satisfaction on Commercial Banks in Theni District

2018 ◽  
Vol 5 (2) ◽  
pp. 41
Author(s):  
G. Pooranam ◽  
K. Nandhini
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Modern State ◽  
Satisfaction Level ◽  
Important Place ◽  
Study Find ◽  
Modern Economy ◽  
Economic Objective

Banks play a very important role in the economic development of every modern state and country. Banks operate at the heart of the modern economy. Today’s Business is continually looking for ways to achieve a competitive advantage. Banks essentially are a social organization which rendering financial services to subserve socio-economic objective of the society. Banking system occupies an important place in nation’s economy. In this study, find out the customer satisfaction level of the Commercial banks in Theni District.

scholarly journals Банки и финансови иновации – теоретични основи (Theoretical Foundations of Innovation in Banking and Finance)

2020 ◽  
pp. 92-104
Keyword(s):  
Financial Services ◽  
Banking System ◽  
Financial Innovation ◽  
Crucial Importance ◽  
Financial Industry ◽  
Important Place ◽  
Theoretical Concepts ◽  
Banking And Finance ◽  
Key Factor ◽  
Theoretical Foundations

The present article aims to give a short overview of the theoretical concepts of innovation in the financial industry. It shows that innovation holds an important place and is seen as a major factor in the evolution of financial services, economic and social development. The goal of the article is to point out the crucial importance of financial innovation for the future of the banking system, the economic development, as well as the development of society as a whole. The conclusion is that, based on the theoretical foundations, financial innovation is a key factor of choice of practical approaches for increasing the profitability and efficiency of banking

scholarly journals Operational Risk Management under Basel II - The Case of An Binh Joint Stock Bank

2016 ◽  
Vol 19 (4) ◽  
pp. 108-126
Author(s):  
Trung Quoc Trinh ◽  
Thuy Thu Pham
Keyword(s):  
Risk Management ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Operational Risk ◽  
Business Environment ◽  
Basel Ii ◽  
Global Market ◽  
Local Market ◽  
Operational Risk Management

In order to enhance commercial banks’ safety in financial services, Basel Committee on Banking Supervision issued a framework on operational risk management under Basel II. In an ever riskier business environment, it is necessary for Vietnam’s commercial banks to increase their competencies in risk management, especially in operational risk management. This is to ensure a sustainable development for banks in the local market and in the global market as well. In recent years, Vietnam’s commercial banks have developed systems for operational risk management. Therefore, the performance assessment is of importance to improve and enlarge applications on operational risk management, from perceptions, corporate’s culture, procedures to other supportive measures on the field of risk management in Vietnam’s banking system.

scholarly journals BANKING SERVICES AND CUSTOMER PERCEPTION IN SOME SELECTED COMMERCIAL BANKS IN BANGLADESH: A COMPARATIVE PERSPECTIVE

2014 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Md. Mahi Uddin ◽  
Mohammad Aktaruzzaman Khan ◽  
Nadia Farhana
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Service Providers ◽  
Banking System ◽  
Simple Random Sampling ◽  
Capital City ◽  
Quality Of Services ◽  
It Adoption ◽  
Banking Services

The banking system is facing challenges with stiff competition and advancement of technology. It becomes imperative for service providers to meet or exceed the target customers' satisfaction with quality of services expected by them. Hence, the present study attempted to study customers' perception of quality of services (both transactions-based and IT-enabled) in terms of its constituent factors and IT adoption in public, private, and foreign commercial banks in this E-age. The present investigation was planned with the objective to assess the extent of use of services especially the IT-enabled services in these banks and to analyze the constituent factors affecting customer satisfaction with the quality of services. The study area was Dhaka, the capital city of Bangladesh. Simple random sampling was used for selection of sample branches. The study reveals that check deposition and check clearance are the most popular banking <p>services among the customers of all sample banks. The customers of nationalized banks were not satisfied with the employee behavior and infrastructure while respondents of private and foreign commercial banks were not satisfied with high charges, accessibility and communication. A small number of respondents were using IT-enabled services other than ATM, and a few respondents made complain against their respective banks. Keywords : Transaction-based banking services, IT-enabled banking services, Customer satisfaction, Service quality</p>

Investigating Consumer Finance in Lebanon

2021 ◽  
pp. 32-54
Author(s):  
Jamile Anwar Youssef
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Foreign Currency ◽  
Banking System ◽  
Consumer Finance ◽  
Capital Control ◽  
Virtual Currency ◽  
Five Dimensions ◽  
Before And After ◽  
Customer Satisfaction And Loyalty

The chapter aims to determine three research objectives: (1) ATM service quality in Lebanon measurement based on five dimensions, using the SERVQUAL model; (2) analyze and investigate customer satisfaction and loyalty of the ATM usage, during two different periods, before and after the following situations that Lebanon encountered: foreign currency shortage, commercial banks' informal capital control, and bankruptcy; and 3) assess the intention of the Lebanese to adopt Libra virtual currency. To achieve the objectives of the study, a questionnaire was distributed among bank clients in Lebanese. The results and analysis of the study have been done by comparing the means of SERVQUAL dimensions. The findings indicate that the Lebanese perspective of the banking system changed during the two different periods; however, their intention level to adopt a virtual currency is low.

Impact of Digitization on Commercial Banking Services

2020 ◽  
pp. 71-90
Author(s):  
Preeti Garg
Keyword(s):  
Financial Services ◽  
Commercial Banks ◽  
Descriptive Analysis ◽  
Banking System ◽  
Commercial Banking ◽  
Online Banking ◽  
Consumer Attitude ◽  
Banking Services ◽  
Degree Of Satisfaction

The chapter gives us an overview and defines digitization and financial services and how both of the verticals can be incorporated into each other. It aims to determine factors that influenced consumer attitude towards online banking, discrepancies faced by the consumers in online banking, the degree of satisfaction among the consumers and their background of the Indian banking system. How the banking system in India is categorized is included. The chapter defines the various functions of commercial banks and the myriad services they provide. In order to conduct the research, a questionnaire was prepared. It is attached below. Descriptive analysis has been done.

scholarly journals Vietnamese Commercial Banks in Global Integration Context: Opportunities, Challenges and Recommendations

2017 ◽  
Vol 6 (3) ◽  
pp. 184
Author(s):  
Ha Thi Thuy Van ◽  
Dam Bich Ha ◽  
Hoang Thi Viet Ha
Keyword(s):  
Sustainable Development ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Financial Sector ◽  
Commercial Banking ◽  
Foreign Banks ◽  
Global Integration ◽  
International Commitments

In the context of integration, Vietnam has held increasing attraction for investors in many fields including that of providing financial services from Vietnamese commercial banks. Therefore, the commercial banking system needs to be prepared for competition as the number of foreign banks investing in Vietnam is on the rise. In particular, with the implementation of the international commitments in the financial sector, the commercial banking system in Vietnam will have a lot of opportunities as well as challenges. The purpose of this study is to propose opportunities, challenges and some recommendations for sustainable development of the commercial banking system in Vietnam.  

scholarly journals Bank Services Analysis

2020 ◽  
Vol 1 (1) ◽  
pp. 21-23
Author(s):  
Nikhil Sharma ◽  
◽  
Himanshi ◽  
Manish Singh ◽  
Manjula Shanbhog ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Banking System ◽  
Research Data ◽  
Quality Of Services ◽  
Customer Choice ◽  
Important Place ◽  
Banking Services ◽  
Indian Economy

Banking system occupies an important place in Indian economy. It provides various services to its customer. The nature of its services has evolved as the advancement of technology. It has become most challengeable to understand the customer satisfaction with quality of services. The present investigation was planned with the objective to analyse the customer choice towards the services provided by the bank. The research data was collected by the various bank customers for analysing the service quality from the ratings provided by the customer. In this regard, this research paper focuses with a purpose to report the findings of selected banking services which are used by the customers in India.

scholarly journals Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

2016 ◽  
Vol 3 (1) ◽  
pp. 9-20
Author(s):  
Rafi Ullah ◽  
Mehwish Iftikhar ◽  
Muhammad Umer Shahid ◽  
Muhammad Hamza Shahab
Keyword(s):  
Customer Satisfaction ◽  
Banking Sector ◽  
Research Study ◽  
Banking System ◽  
Internet Banking ◽  
Islamic Banking ◽  
Satisfaction Level ◽  
Privacy And Security ◽  
Number Of Factors ◽  
Conventional Banks

The main purpose of this research study was to identify the level of customer’s satisfaction by using the products and services of both Islamic and conventional banks in Pakistan. Furthermore, this research study determined the customer’s satisfaction level in banking in terms of; internet banking, management interaction and the banking environment, service quality in term of SERVQUAL model, ATM facilities, privacy and security The main objective of the study was to investigate the following main points.(1) Customer`s satisfaction level in Islamic and conventional banks. (2) Why customers prefer to choose Islamic banking system in Pakistan? (3) Why customers prefer to choose conventional banking system in Pakistan? It is therefore, a critical literature has been carried out which investigated the real factors through which customer satisfaction take place in banking sector. The closed ended questionnaire has been used in this research study in order to collect research data. To analyze the collected data, cross tabulations and charts have also been used which showed the satisfaction level of the customers of Islamic and conventional banks and also to differentiate between the participant`s responses of Islamic and conventional banks. A large number of factors have been observed from the research study analysis which illustrated that, in Pakistan, customers are more satisfied from the products and services of conventional banks rather than that of Islamic banks. However, in Pakistan, the customer satisfaction in all financial institutions is not as good as according to the standard. In addition, the banking sector is trying to improve all of their products and services and want to make them according to the international standard. But due to various factors such as; the political instability and religious norms, the banking sector is still far behind.

scholarly journals The Effect of Sharia Principles Application and Service Againts Customer Satisfaction of Sharia Financial Services Cooperative In Central Java

2018 ◽  
Vol 2 (01) ◽  
Author(s):  
Muhammad Tho'in
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Research Method ◽  
T Test ◽  
Satisfaction Level ◽  
Test Results ◽  
F Test ◽  
Central Java ◽  
Regression Test ◽  
Independent Variable

The purpose of this research is to know the Application effect of sharia principles and service againts customer satisfaction level of murabahah financing product in sharia financial services cooperative in Central Java. The research method is using multiple linear regression test, t test, F test, and R2 test. The results showed that, from the t test results, the service variables proved to be partially significant effect on customer satisfaction with the result of tcount = 5.821> t table = 2.035. While the application of sharia principles variable While the variable application of sharia principles partially has no significant effect on satisfaction with the result tcount= -0.333> t table = -2.035. Then, from the results of the F test of both variables, it simultaneously proved to have a significant effect on satisfaction with the results of Fcount value 30.613 > F table 4.22. From R2 test, it is found that the influence of both variables is 65,7% against customer satisfaction, means independent variable that is application of sharia principles and service influenced simultaneously equal to 65,7% to dependent variable that is customer satisfaction, while the rest 34,3% influenced by other variables outside the two variables used. Keywords: sharia principles, service, customer satisfaction

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