The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses

2012 ◽  
Vol 80 (3) ◽  
pp. 579-591 ◽  
Author(s):  
Sandra L. Pisaniello ◽  
Helen R. Winefield ◽  
Paul H. Delfabbro
Keyword(s):  
Occupational Health ◽  
Hospital Nurses ◽  
Emotional Labour ◽  
Health And Wellbeing ◽  
Emotional Work ◽  
Australian Hospital

Sleep and errors in a group of Australian hospital nurses at work and during the commute

2008 ◽  
Vol 39 (5) ◽  
pp. 605-613 ◽  
Author(s):  
Jillian Dorrian ◽  
Carolyn Tolley ◽  
Nicole Lamond ◽  
Cameron van den Heuvel ◽  
Jan Pincombe ◽  
...  
Keyword(s):  
Hospital Nurses ◽  
Australian Hospital

Caring with a Forced Smile: Emotional Labour Among Private Hospital Nurses in Sri Lanka

2021 ◽  
pp. 232209372110372
Author(s):  
S. D. K. Wanninayake ◽  
M. E. O’Donnell ◽  
S. Williamson
Keyword(s):  
Sri Lanka ◽  
Private Hospital ◽  
Healthcare Sector ◽  
Hospital Nurses ◽  
Loss Of Face ◽  
Emotional Labour ◽  
For Profit ◽  
Organisational Support ◽  
Tit For Tat ◽  
Minimal Research

Emotional labour among nurses is researched extensively. However, whether nurses in market-oriented, for-profit and customer-focused healthcare contexts performed emotional labour similarly to other nurses is severely underexplored. The minimal research available on this phenomenon have focused on Western for-profit healthcare contexts. Therefore, this article explores how nurses from for-profit healthcare sector performed emotional labour in a non-Western context—Sri Lanka. Using 30 interviews with private hospital nurses, this qualitative study found that scripted and closely managed behaviour routines, being subordinate to patients and their relatives, constant exposure to service recipients’ aggression and minimal organisational support led to a significant sense of powerlessness, loss of face, emotional exhaustion and tit-for-tat exchange of emotions with patients among nurses.

scholarly journals Understanding the determinants of Australian hospital nurses' hand hygiene decisions following the implementation of a national hand hygiene initiative

2015 ◽  
Vol 30 (6) ◽  
pp. 959-970 ◽  
Author(s):  
K. M. White ◽  
L. C. Starfelt ◽  
N. L. Jimmieson ◽  
M. Campbell ◽  
N. Graves ◽  
...  
Keyword(s):  
Hand Hygiene ◽  
Hospital Nurses ◽  
Australian Hospital

scholarly journals Emotional Labour of Judges

2015 ◽  
pp. 97-109
Author(s):  
Maciej Wojciechowski ◽  
Bogna Dowgiałło ◽  
Dorota Rancew-Sikora
Keyword(s):  
Justice System ◽  
Traditional Approach ◽  
Legal Culture ◽  
Prima Facie ◽  
Emotional Reaction ◽  
Justice Department ◽  
Emotional Labour ◽  
Emotional Factors ◽  
The Core ◽  
Emotional Work

Our article concentrates on emotions as related to the functioning of man in the judicial system seen as a modern bureaucratic institution. Special attention is given to the work of judges due to their key position in this system. In legal discourse there is a dominating normative idea of a judge as a decision-making subject free of any emotional factors influencing their judgment. According to this traditional approach, a decision biased even in the slightest way by emotions could not be regarded as impartial, whereas judicial impartiality is regarded as one of the core values of the justice system. Our standpoint assumes not only that judges experience emotions but also asserts that they are being manifested in varied ways. Our analysis is based on Arlie Hochschild’s conception of emotional labour. Such labour is being performed when an individual reflects on his or her feelings and makes an effort either to change or to inhibit emotions which are regarded as misfitting. The necessity of emotional work is a result of cultural feeling and expression rules. It seems prima facie that there is one clear expression rule regarding displaying emotions by the judge in the Polish legal culture: no emotions allowed. However, contrary to possible reconstructed declarations and recommendations warning judges against showing emotions, the rules of expressing them in Polish courts are not unequivocal. We claim that one can distinguish between unconditional and conditional rules of expressing emotions. The former relate to expressing emotions concerning non-professional participants, and conditional rules of expressing emotions relate to professional participants in the hearing. There are situations in which an emotional reaction is reasonable, because it represents certain values to which the justice department adheres, and those in which judges regret showing annoyance or anger. The goal of the emotional labour performed is not only a realization of the value of impartiality, but also the balance of the judges that allows them to efficiently fulfil their role.

scholarly journals Dokumentation och känslor

2018 ◽  
Vol 24 (3-4) ◽  
Author(s):  
Helena Falkenström ◽  
Teres Hjärpe
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Sociology Of Emotions ◽  
Emotional Management ◽  
Emotional Labour ◽  
The Social ◽  
Emotional Work ◽  
Negative Perceptions ◽  
Paper Work ◽  
The One

  Documentation and emotions. Balancing paper work and emotional work in the social services This article deals with documentation and documentation requirements in relation to social workers’ prerequisites to perform ”emotional labour”. Inspired by Arlie Hochschild’s sociology of emotions and the selected concepts emotional labour, feeling management and ”the speed-up”, the study aims at illuminating processes unfolding at the intersection of paper work and emotional work. With a focus on social workers with authority-based investigative work tasks, the analysis reveals a somewhat ambiguous picture of how documentation and feelings work together. On the one hand participants describe how documentation practices are used to reflect upon and emotionally ”let go” of cases, and that documentation contributes to feelings of ”being in control”, as well as to the anticipation of what feelings to manage. On the other hand, or at the same time, documentation requirements seem to be a source of anxiety, professional and internal dilemmas and stress, distracting the social worker from emotional management towards the user. These results nuance earlier research that has predominantly pointed out the negative perceptions and consequences of increased documentation requirements within the social services.

scholarly journals Women as Emotional Entities in the Hospitality Sector of Mauritius. A Case Study

2017 ◽  
Vol 12 (2) ◽  
pp. 176-205
Author(s):  
Soujata Rughoobur
Keyword(s):  
Quantitative Information ◽  
Human Beings ◽  
Resource Manager ◽  
Emotional Labour ◽  
Female Workers ◽  
Human Resource Manager ◽  
Great Debate ◽  
Emotional Work ◽  
Hospitality Sector

Abstract Emotions and feelings have always been part of human beings. Its use in the organisational context in order to achieve competitive advantage, that is, the management of emotions by female workers remains a matter of great debate. Hochschild through her book “The Managed Heart: Commercialisation of Human Feeling” in 1983 brought forward the concept of Emotional labour. This paper has attempted to explore areas where female workers are being employed to carry out emotional work and for this purpose a hotel in the eastern cost of Mauritius was chosen being part of the hospitality industry. The survey was conducted there so as to be able to gather quantitative information about this subject issue and a personal interview was also being carried out in order to obtain the opinions of the human resource manager on this concept as being a woman and a manager herself. A series of recommendations have been provided in order to encourage better treatment of women and make them happy employees.

“Smile down the phone”: Extending the effects of smiles to vocal social interactions

2010 ◽  
Vol 33 (6) ◽  
pp. 435-436 ◽  
Author(s):  
Frédéric Basso ◽  
Olivier Oullier
Keyword(s):  
Social Interactions ◽  
Perspective Taking ◽  
Brain Research ◽  
Organizational Studies ◽  
Social Scientists ◽  
Conceptual Metaphors ◽  
Face To Face ◽  
Emotional Labour ◽  
Emotional Work

AbstractThe SIMS model offers an embodied perspective to cognition and behaviour that can be applied to organizational studies. This model enriches behavioural and brain research conducted by social scientists onemotional work(also known asemotional labour) by including the key role played by body-related aspects in interpersonal exchanges. Nevertheless, one could also study a more vocal aspect to smiling as illustrated by the development of “smile down the phone” strategies in organizations. We propose to gather face-to-face and voice-to-voice interactions in an embodied perspective taking into account Lakoff and Johnson's (1980) theory of conceptual metaphors.

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