Performing Crisis Management: National Repertoires of Symbolic Action and Their Usage during the Covid-19 Pandemic in Europe

The role of the symbolic is often overlooked in the public policy literature. Yet, it is a key component of public action, particularly in crisis management. During the Covid-19 pandemic, all democratic states needed to carry out cognitive and emotional work to persuade their citizens to show solidarity and comply with heavy restrictions. The near-simultaneous occurrence of the pandemic’s first wave (March–May 2020) allows us to compare the patterns of symbolic crisis management across four European countries (France, Germany, Italy and the United Kingdom). Our analysis finds significant variation in governments’ usage of the symbolic. We analyse leaders’ performances (wordcraft and stagecraft) as they try to reassure citizens, unite the nation, and legitimise themselves and their decisions. Our article shows not only that national leaders pay great attention to the symbolic in the management of crises, but also that their performances differ systematically in line with their personas and distinct national political cultures.

Philanthropic emotional work: Papering over the cracks of unprecedented public education reform

Chile is undertaking an ambitious public education reform, re-centralising the administration of municipal schools in larger territories. This reform is unprecedented, both for the size of the new intermediate-level services ( Servicios Locales de Educación Pública) and the escalation of their bureaucratic complexity, facing widespread organisational problems that cause high stress and labour suffering. We argue that improving emotional working conditions is necessary to accomplish pedagogical goals, but this dimension has received little attention. This article presents a follow-up study focused on school principals and professionals’ emotional and occupational experiences that have worked in the initial two-and-half years of one of the first Servicios Locales de Educación Pública created in the country. The qualitative analysis of interviews reveals how they make sense of organisational dilemmas while crafting solutions for facing structural shortcomings of new institutions. We understand their extraordinary commitment as ‘philanthropic emotional work’, driven by genuine care for children and the nation's future. However, in this effort, they also experience labour suffering and work overload, which may compromise their well-being and the long-term accomplishment of this reform's goals. These observations highlight the need for a reflexive improvement of this reform, recognising emotional work as a valuable resource but unsustainable without appropriate institutional support.

Levels of Academic Leaders’ Emotional Intelligence, Team Emotional Climate & Team Member Job Satisfaction

The study intended to examine leaders’ emotional intelligence, emotional work climate and job satisfaction among several teams of higher educational institutes. A few studies have examined the effects of these variables but seldom studies existed which examined the level of these variables. The aim of this study was to find out the difference between the true mean and the comparison value. Questionnaire survey of 30 team leaders and 120 team members was conducted. The paper applied one sample t-test using the SPSS 20 software to test the hypothesis. The study found out that there is a slight difference between the true mean and the comparison value. Although the difference is statistically significant but not large enough to be practically significant. Therefore, the subjects recruited were treated as normal.

Freedom behind bars: the central role of emotions in naturalizing an analogy for social change

In this paper we examine how a socially innovative solution to a complex social problem is able to overcome entrenched disadvantage and division and sustain itself within an existing institution. We explore how a rugby team in a high-security prison in Argentina has become an organizational response that substantially transformed prisoners’ lives in and out of jail, allowing inmates to reclaim many critical aspects of their humanity and dramatically reducing recidivism. We examine rugby as an analogy for new models of behaviors and identities in the context of extreme disadvantage, and surface the specific emotional work required to make the analogy generative. The findings from our in-depth case study reveal three reinforcing mechanisms in the workings of an analogy - resonating, resignifying, and collective generativity - and in doing so provide a novel crescive model of how analogies may sustain change emotionally, cognitively and behaviorally over time, and ultimately achieve positive transformational effects in extreme social contexts.

Accounting and gender equality in (times of) crisis: toward an accounting that accommodates for emotional work?

PurposeEmpirically, this paper questions whether accounting can help cope with crisis and preserve some form of feminist ideals. Theoretically, this paper aims to explore how accounting affects the division of emotional work in times of crisis.Design/methodology/approachThe paper relies on a qualitative study that investigates “life under lockdown” during the COVID crisis and focuses on middle-class well-educated couples aspiring for some form of gender equality and who introduced accounting tools (schedules, charts, to-do-lists, etc.) in their daily life to achieve it.FindingsThe paper argues that accounting tools are not able to prevent couples from adopting traditional ways of carrying out emotional work. By favoring the masculine way of displaying emotions, they make invisible women's efforts for comforting. They even mask the unequal distribution of emotional work under some form of “neoliberal equality”. Also, in a context where middle-class standards are perceived as crucial to meet for both parents to keep their social position, accounting tools, by holding parents accountable for these standards, let no time to find alternative ways of living. Consequently, traditional roles become impossible to reverse.Research limitations/implicationsThe paper investigates accounting, gender and emotions by showing the importance of making emotional work visible at a household but also at an organizational and societal level. It calls for an “integrative” emotional display that is crucial for resilience in times of crisis and invites to challenge neoliberal middle-class standards that make household life difficult for most women. Theoretically, it invites for further exploring how accounting tools are constructed and negotiated and how unpredictable elements of life other than emotions affect gender when accounting tools are introduced in times of crisis.Originality/valueThis article contributes to the literature on gender-in-accounting by introducing the concept of emotional work and showing how accounting tools affect the gendered division of emotional work in praxis.

Essential Work in the U.S. during COVID-19: Navigating Vulnerability–Sustainability Tensions

The COVID-19 pandemic affected every functioning system in the United States. Workers deemed “essential” faced multiple threats to their well-being that quickly led to acute symptoms of anxiety, depression, burnout, and overall exhaustion, and organizations were challenged to devise employee protocols to maintain sustainability. This qualitative study takes a tension-centered approach to discern how “essential workers” in the United States navigated this tenuous work landscape, particularly with regard to emotional work and workplace dignity. We conducted 19 semi-structured in-depth interviews with essential workers during COVID-19. Our constant comparative analysis of the data identified a macro-tension between vulnerability and sustainability that was revealed through two micro-tensions: (a) essential work as instrumental and disposable, and (b) workplace dignity as recognized and transgressed. We unpack the emotional responses enmeshed in these micro-tensions and situate our findings at the intersection of organizational sustainability, emotional work and workplace dignity. We offer theoretical and practical implications for essential workers and organizations.