Should we be more Social? Law Librarians and Social Media

2009 ◽  
Vol 9 (3) ◽  
pp. 175-181 ◽  
Author(s):  
James Mullan
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Web 2.0 Technologies ◽  
Legal Information ◽  
Social Law

AbstractThis article by James Mullan is based on his paper delivered to the BIALL Conference 2009. It examines the role that social media and Web 2.0 technologies can play in the life of the legal information specialist.

scholarly journals Achieving adoption and effective usage of Web 2.0 among employees within Australian government organizations

2016 ◽  
Vol 18 (1) ◽  
pp. 41-63 ◽  
Author(s):  
Mohd Heikal Husin ◽  
Nina Evans ◽  
Gaye Deegan
Keyword(s):  
Social Media ◽  
Theoretical Model ◽  
Web 2.0 ◽  
Security Requirements ◽  
Government Employees ◽  
Web 2.0 Technologies ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Government Organizations ◽  
Management Technology

Purpose – Ensuring effective usage of Web 2.0 within government organisations is not as straightforward as it seems. The organisations should be aware of a number of issues when implementing Web 2.0 internally. This paper introduces a theoretical model that highlights the importance of management, technology and people issues influencing the level of Web 2.0 usage from an internal perspective. The purpose of this paper was to identify and explore these issues in a government context. Design/methodology/approach – This paper uses a mixed-method (qualitative and quantitative) analysis to identify the issues that should be focused on for achieving effective usage of Web 2.0 among government employees. A combination of interviews, surveys and usage data collected from two government organisations was used to gather the data. Findings – The main finding is that, a policy will act as an initial catalyst for culture change and effective usage of Web 2.0 technologies in a government environment. It was also found that it is important to develop an understanding among senior management about the motivation for their employees to utilise Web 2.0 internally. As a result, the proposed theoretical model could assist government organisations in developing effective adoption approaches through identifying their employees’ motivation to adopt Web 2.0 technologies and developing a suitable organisational social media policy. Research limitations/implications – There is the issue of the small number of both qualitative and quantitative respondents within the research. Such limitation is because the research relies solely on the voluntary participation of the employees. This limitation was coupled with the fact that both organisations had different security requirements that had affected the amount and level of feasible information that was accessible to the researchers. Practical implications – This paper extends the understanding of issues applicable to the adoption of Web 2.0 tools from a government organisations’ perspective. The developed theoretical model acts as an adoption guide for organisations to achieve effective Web2.0 tools usage. At the same time, this paper also examines related motivation aspects which higher management should consider while using a new social media or Web 2.0 platform internally. Originality/value – This paper highlights suitable overview approaches for organisations to consider in increasing adoption of Web 2.0 among their employees. This paper also provides an initial foray into identifying other complex issues that may exist within different government organisations in relation to internal technology usage.

scholarly journals Real-time tracking and mining of users’ actions over social media

2020 ◽  
Vol 17 (2) ◽  
pp. 403-426
Author(s):  
Ejub Kajan ◽  
Noura Faci ◽  
Zakaria Maamar ◽  
Mohamed Sellami ◽  
Emir Ugljanin ◽  
...  
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Sentiment Analysis ◽  
Real Time ◽  
Data Analytics ◽  
Web 2.0 Technologies ◽  
Media Companies ◽  
Real Time Tracking

With the advent of Web 2.0 technologies and social media, companies are actively looking for ways to know and understand what users think and say about their products and services. Indeed, it has become the practice that users go online using social media like Facebook to raise concerns, make comments, and share recommendations. All these actions can be tracked in real-time and then mined using advanced techniques like data analytics and sentiment analysis. This paper discusses such tracking and mining through a system called Social Miner that allows companies to make decisions about what, when, and how to respond to users? actions over social media. Questions that Social Miner allows to answer include what actions were frequently executed and why certain actions were executed more than others.

Potential Power and Problems in Sentiment Mining of Social Media

2013 ◽  
Vol 4 (2) ◽  
pp. 16-26 ◽  
Author(s):  
John Wang ◽  
Qiannong Gu ◽  
Gang Wang
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
User Generated Content ◽  
Relative Degree ◽  
Web 2.0 Technologies ◽  
The Social ◽  
Sentiment Mining ◽  
The Future ◽  
Social Media Platforms ◽  
Infinite Array

Sentiment mining research has experienced an explosive growth in awareness and demand as Web 2.0 technologies have paved the way for a surge of social media platforms that have significantly and rapidly increased the availability of user generated opinioned text. The power of opinions has long been known and is beginning to be tapped to a fuller potential through sentiment mining research. Social media sites have become a paradise for sentiment providing endless streams of opinioned text encompassing an infinite array of topics. With the potential to predict outcomes with a relative degree of accuracy, sentiment mining has become a hot topic not only to researchers, but to corporations as well. As the social media user base continues to expand and as researchers compete to fulfill the demand for sentiment analytic tools to sift through the endless stream of user generated content, the growth of sentiment mining of social media will continue well into the future with an emphasis on improved reliability, accuracy, and automation.

Enhancing Democratic Participation

2011 ◽  
pp. 78-92
Author(s):  
Jenny Backhouse
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
The United States ◽  
Democratic Participation ◽  
Information And Communications Technologies ◽  
Web 2.0 Technologies ◽  
Liberal Democracies ◽  
Campaign Strategies ◽  
Political Campaigning ◽  
Participatory Technologies

The Internet and Information and Communications Technologies (ICTs) have long been seen as potentially contributing to a solution to the problem of voter disaffection and disengagement that has occurred in many western liberal democracies over the past couple of decades. The success of Barack Obama in the 2008 presidential campaign in the United States has highlighted the role that ICTs, in the form of Web 2.0 technologies and social media, can play in enhancing citizens‘ democratic participation and involvement in political campaigning. This paper examines the nature of Web 2.0 technologies and social media and analyses their role in political campaigning, particularly in the context of the 2007/8 presidential primaries in America and the 2007 federal election in Australia. While broadcast television is still a dominant political player, the empirical evidence suggests that a viable campaign needs to integrate diverse communication strategies tailored to citizens‘ interests and the political environment. The interactive and participatory technologies of the online world are increasingly key components of such integrated campaign strategies.

Communication and Collaboration in a Web 2.0 World

2014 ◽  
pp. 1-18
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations' missions and to build relationships with citizens are offered. Future research directions are discussed.

Australian health professionals’ social media (Web 2.0) adoption trends: early 21st century health care delivery and practice promotion

2012 ◽  
Vol 18 (1) ◽  
pp. 31 ◽  
Author(s):  
Wayne T. Usher
Keyword(s):  
Health Care ◽  
Social Media ◽  
Initial Data ◽  
Web 2.0 ◽  
Health Care Delivery ◽  
Health Professionals ◽  
Online Survey ◽  
Care Delivery ◽  
Web 2.0 Technologies ◽  
Australian Health

This study was concerned with indentifying reasons behind patterns of social media (Web 2.0) usage associated with eight of Australia’s major health professions. Attention was given to uncovering some of the more significant motivations for the resistance or adoption of Web 2.0 technologies for health care delivery and practice promotion by Australian health professionals. Surveys were developed from a common set of questions with specific variations between professions negotiated with professional health societies. Survey questions were constructed in an attempt to identify Web 2.0 adoption trends. An online survey (www.limesurvey.org) was used to collect data. Initial data preparation involved the development of one integrated SPSS file to incorporate all responses from the eight surveys undertaken. Initial data analysis applied Frequencies and Crosstabs to the identified groups and provided a profile of respondents by key business and demographic characteristics. Of the 935 respondents, 9.5% of participants indicated that they used Web 2.0 for their professional work, 19.1% of them did not use it for work but used it for their personal needs and 71.3% of them did not use Web 2.0 at all. Participants have indicated that the main reason for ‘choosing not to adopt’ Web 2.0 applications as a way of delivering health care to their patients is due to the health professionals’ lack of understanding of Web 2.0 (83.3%), while the main reason for ‘choosing to adopt’ Web 2.0 applications is the perception of Web 2.0 as a quick and effective method of communication (73.0%). This study has indicated that Australian health professionals ‘choose not to adopt’ Web 2.0 usage as a way of delivering health care primarily due to ‘a lack of understanding as to how social media would be used in health care’ (83.3%). This study identifies that Australian health professionals are interacting with Web 2.0 technologies in their private lives but are failing to see how such technologies might be used throughout their professions. Australian health professionals are willing to undertake online educational courses (n = 553, 58%) designed to upskill them about how Web 2.0 may be used for practice promotion and health care delivery.

Open innovation using Web 2.0 technologies

2015 ◽  
Vol 28 (4) ◽  
pp. 595-607 ◽  
Author(s):  
Hatem Bugshan
Keyword(s):  
Social Media ◽  
Social Interaction ◽  
Web 2.0 ◽  
Empirical Research ◽  
Online Communities ◽  
Open Innovation ◽  
New Product ◽  
Web 2.0 Technologies ◽  
Content Type ◽  
External Sources

Purpose – The internal resources of a firm should not be regarded as the only source of innovation; organizations need to look at the external sources which can contribute greatly. This can happen through the recent development in technologies and the emergence of social media; such advancements have empowered consumers to have social interaction with their peers in online communities. As a source of generation of innovative ideas, company-based communities have not received enough attention, although they are strong drivers for co-creation of value by customers. Easy online communication channels, facilitated through online communities, have developed open innovation as an attractive means of customer involvement in value creation. However, literature in this area is devoid of empirical research on the way consumers can participate in open innovation communities using Web 2.0 technologies. The paper aims to discuss these issues. Design/methodology/approach – This paper, therefore, looks at the opportunities offered by social media to firms for open innovation in the context of new product development (NPD). The study is based on social support theory and the concept of social media generating open innovation; a model for the research has thus been proposed. The model has been tested using partial least square through an online questionnaire. Findings – The results indicate that social media is a cost-efficient way for firms to look at external sources of innovation, specifically in NPD. Online communities, developed specifically for new products, can support the innovation process for the business sector. The paper discusses the results of this empirical research and has some practical implications for practitioners in this field. Originality/value – The study indicate that social media empower individuals to come online, get involved in social interaction and share their experiences about a new product with other peers in the network. Social media and informational support, as social capital of online communities, both have influence on participation of individuals in the online communities of open innovation for NPD.

Communication and Collaboration in a Web 2.0 World

2012 ◽  
pp. 1-18 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations’ missions and to build relationships with citizens are offered. Future research directions are discussed.

A Framework to Identify Best Practices

2012 ◽  
pp. 38-49 ◽  
Author(s):  
Connie White ◽  
Linda Plotnick
Keyword(s):  
Social Media ◽  
Best Practices ◽  
Web 2.0 ◽  
Emergency Management ◽  
Emergency Situation ◽  
Task Type ◽  
Web 2.0 Technologies ◽  
Formal Approach ◽  
Proper Functions ◽  
Management Students

Social media is used in a variety of domains, including emergency management. However, the question of which technologies are most appropriate for a given emergency remains open. We present a framework of dimensions of emergencies that can assist in selecting appropriate social media for an emergency situation. Social media is not a panacea but can be used effectively given the proper functions available from the particular services provided by each of the Web 2.0 technologies available. The main objective of this paper is to identify the best practices for social media to leverage its ability given the complexities that coincide with events. This is a conceptual paper based on the results of preliminary studies involving group interactions with emergency professionals with various backgrounds. In addition, emergency management students who are professionals in the field followed by another interview soliciting information from information systems scientist were surveyed. We found that each situation called forth various dimensions where only sub phases of the stated dimension may be used given the task type derived from the event characteristics. This lays a foundation upon which a more formal approach can be taken to help tame the social media mania into a manageable set of ‘best practices’ from which emergencies can be managed more effectively given Web 2.0 technologies and social collaborative online tools.

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