scholarly journals Improvement of Human Resource Management in the Quality Management System of the Enterprise

2019 ◽  
Vol 297 ◽  
pp. 06009 ◽  
Author(s):  
Tatyana Mozhaeva
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Management System ◽  
Swot Analysis ◽  
Quality Management System ◽  
Human Resources Management ◽  
International Standards ◽  
Formal Approach ◽  
Dual Nature ◽  
The One

The paper deals with the principles of improving the management of human resources in the quality management system (QMS) of the enterprise, based on the concept of human resources management and process approach in accordance with the requirements of international standards ISO 9000:2015. There is a dual nature of human resources identified, where the staff is considered, on the one hand, as the most important, specific resource determining the competitiveness of the enterprise, and, on the other hand, as an internal consumer of the rewarding mechanism offered to employees for quality work. The procedure to design personnel processes of QMS of the enterprise is considered. The expediency of integrating IDEF0 model and the methodology of functional cost analysis (FCA) into the enterprise’s QMS. There is no formal approach to analysis and assessment of personnel risks in the management of processes. The application of SWOT analysis adapted to the personnel management of the enterprise is justified in order to use it for controlling QMS personnel risks. There are criteria given to apply this approach to ensure the quality of personnel processes in QMS of the enterprise.

DEVELOPMENT OF A PROCESS MODEL OF HUMAN RESOURCES MANAGEMENT IN THE QUALITY MANAGEMENT SYSTEM OF THE ORGANIZATION

2020 ◽  
pp. 43-50
Author(s):  
T. P. Mozhaeva
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Management System ◽  
Process Model ◽  
Swot Analysis ◽  
Quality Management System ◽  
Human Resources Management ◽  
International Standards ◽  
Dual Nature ◽  
Resources Management

The article describes an approach to the development of a model of human resources management in the quality management system (QMS) of the organization on the basis of their dual nature and process approach in the interpretation of international standards ISO 9000:2015.The analysis of scientific views on the specifics of human resources. The ambiguity of the nature of human resources and in this regard the heterogeneity of personnel processes. The expediency of design of personnel processes on the basis of integration of such tools as methodology IDEF0, functional cost analysis (FSA), PDCA cycle is proved. In the context of risk-based thinking, an algorithm of personnel risk management based on SWOT analysis and statistical justification of the results is proposed. The application of the proposed approach will ensure the correct modeling of human resources management processes in the QMS.

Risk Management in Quality Management System: Economic Content and Classification of Risks

2017 ◽  
Vol 2017 (6) ◽  
pp. 143-167
Author(s):  
Tatyana Sviyazova
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Enterprise Management ◽  
Enterprise Management System ◽  
The One ◽  
Definition Of

The paper aims to study the nature of risk management in the context of quality management system. Through historical and logical methods of research, we analyze the stages of formation and development of ideas about risk and its impact to economic activity. We consider different definitions of risks that were formulated by economists and presented in international standards, and analyze key moments which characterize the economic content of risk. Based on the considered approaches we propose the author’s definition of risk. Further, attention is paid to different risk classifications, and we analyze most known approaches to risk classification. As an alternative approach, we propose an authorial classification of risks based on key processes of the organization’s quality management system. The consideration of risks by the quality management allows, on the one hand, to integrate risk management into the existing enterprise management system, on the other hand, to react more effectively to possible changes and to use a unified management mechanism. The results of the research can be applied in practice to improve the quality management system of organizations in various business areas and to form a risk management system within the organization.

scholarly journals PENERAPAN SISTEM MANAJEMEN MUTU BERDASARKAN STANDAR ISO 9001 : 2005

2018 ◽  
Vol 13 (1) ◽  
pp. 1-9
Author(s):  
Shakina Nur Fitriyna ◽  
Lenggogeni Lenggogeni ◽  
R. Eka Murtinugraha
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Construction Management ◽  
Management System ◽  
Quality Management System ◽  
Development Project ◽  
Iso 9001 ◽  
Management Consultant ◽  
Questionnaire Form ◽  
Made In

This study aims to find out how the implementation of quality management system based on clause in ISO 9001: 2015 on podomoro golf project development project cimanggis with PT. Wijaya Karya Building Building as a contractor. This study is descriptive using clauses in ISO 9001: 2015 as a way of knowing the implementation of quality management system from owner, construction management consultant, and contractor, with questionnaire form about application of field. Questions are made in clauses 4 to clause 10 in ISO 9001: 2015.The results in this study indicate that the implementation of quality management system based on clause in ISO 9001: 2015 from the owner is "Rarely" applied with the percentage of assessment between 50% to 74.99%. The construction management consultant is "Always" applied to the assessment percentage of 75% to 100%. From the contractor's side is "Always" applied with the percentage of valuation between 75% to 100%. From these results obtained factors - factors that become constraints on the implementation of quality management system based on clauses in ISO 9001: 2015, the method or procedure, human resources (HR), and implementation or operational work.

scholarly journals Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

2020 ◽  
Vol 164 ◽  
pp. 09027
Author(s):  
Olga Safonova ◽  
Lyudmila Tatarnikova
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Building Materials ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Standards ◽  
Specific Method ◽  
Product Management

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

scholarly journals Mogućnosti korištenja audita sustava upravljanja kvalitetom za unaprjeđenje učinkovitosti javne uprave

2017 ◽  
Vol 7 (1) ◽  
pp. 54
Author(s):  
Ivana Čandrlić - Dankoš
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
International Competitiveness ◽  
International Standards ◽  
Iso 9001 ◽  
Business Practices ◽  
The Republic

According to the international requirements of ISO 9001:2015, the conducting of the audit of the quality control system is a key prerequisite for checking the compliance of the system with the international standards requirements and the requirements of the organization's quality management system that applies them. The results of conducted internal audits contain information related to irregularities (noncompliance with the required norms), and recommendations for improvement, all of it aimed towards improving the existing business practices. Simultaneously, the analysis of the position of the Republic of Croatia on international competitiveness charts shows a significant lag in relation to the countries of Central and Eastern Europe. The analysis of the comparison of the Republic of Croatia with other countries based on the analysis of international competitiveness shows lagging in all segments of competitiveness. Consequently, in line with the recommendations of the European Commission as part of the convergence program of national reforms in the Republic of Croatia, the weakness of the system is also reflected in the (non) efficiency of the public sector that needs to be improved. The work of local and regional self-government units (hereinafter referred to as management) in the Republic of Croatia is supervised by State administration bodies, institutions responsible for conducting business of legal and/or natural persons, assemblies in towns and counties, and within municipalities the municipal council as well as internal audit units and internal auditors if the management has implemented a quality management system according to one of the international standards. The question arises about the possibility of using audits as a form of quality management control as a strategic tool for improving the work of the administration, or more precisely the increasing of the efficiency of the system and raising the level of competitiveness. This paper gives a brief overview of the efficiency of the Croatian public administration presented through international competitiveness charts, an overview of the forms of work management oversight, with special emphasis on monitoring specificities according to the international standard ISO 9001:2015 and the Quality Control and Auditing Guidelines standard methodology and the ISO / IEC 19011: 2012. Professional and scientific literature regarding the experiences and the role of internal auditing in public administration has been consulted. The concluding remarks analyze the possibilities of using internal audits as the basis for improving the quality of the management system.

scholarly journals ROLE OF QUALITY MANAGEMENT SYSTEM (QMS) ON THE PERFORMANCE OF TEACHER IN N 2 JEMBER

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Agus Dedi Mustofa ◽  
Suwignyo Widagdo ◽  
Muhaimin Dimyati
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Management System ◽  
Total Population ◽  
Quality Management System ◽  
Survey Technique ◽  
Research Findings

This research is aimed at identifying and analyzing the roles of Quality Management System (QMS) towards the productive teachers’ performance of SMKN 2 Jember. The hypothesis of this research says Quality Management System (QMS) is partially significant effect on performance. The population of the research is productive teachers of SMKN 2 Jember. This research uses survey technique for sampling taken as a whole from the total population of productive teachers of SMKN 2 Jember. The samples of the population are 50 respondents of productive teachers of SMKN 2 Jember. The methods of data collection of this research are observation, interviews, questionnaires and documentation. The implications of research findings may contribute to the development of academic sciences and practitioners. The result of this research is to improve the productive teachers’ performance which is consistent with the concept of human resources and the aspects of the Quality Management System towards productive teachers’ performance which has partially significant effect on their performance.

scholarly journals МОНИТОРИНГ ВНУТРЕННЕЙ СРЕДЫ ПРЕДПРИЯТИЯ-РАЗРАБОТЧИКА АВИАЦИОННОЙ ТЕХНИКИ, СОГЛАСНО ТРЕБОВАНИЯМ СТАНДАРТА EN 9100

2020 ◽  
pp. 96-101
Author(s):  
Анна Николаевна Маринина ◽  
Сергей Михайлович Степаненко ◽  
Виталий Григорьевич Харченко
Keyword(s):  
Quality Management ◽  
Management System ◽  
Swot Analysis ◽  
Quality Management System ◽  
Business Environment ◽  
Development Strategies ◽  
Internal Environment ◽  
Alternative Development ◽  
Effective Mechanism ◽  
Current State

We consider the requirement of the standard EN 9100: 2018 to analyze the enterprise context, which allows realizing the opportunities arising from the context and anticipate possible risks, taking into account the strengths and weaknesses of the enterprise quality management system. The criteria for identifying influencing factors are their relationship with the goals of the enterprise and relationships with stakeholders. As an effective mechanism for monitoring the current state of the business environment (context) of an enterprise, a SWOT analysis can be used that provides the necessary information about the opportunities and sources of improvement, the degree of probable threats, and possible consequences of alternative development strategies. As an example, we consider the components of the internal environment of an aviation engineering company as sources of strengths or weaknesses of the quality management system, and as sources of opportunities or threats (risks). The strengths and weaknesses of environmental factors are analyzed. An indicator of the degree of influence of each factor is determined. The significance of each factor is assessed from the standpoint of the opportunities or threats (risks) present in it, and the probability of occurrence of events associated with each of the factors that provide opportunities or carry threats is also assessed. The mutual influence of the considered factors is presented in the form of a directed graph. The results of the analysis of the strengths and weaknesses of the enterprise, based on the degree of their influence on each other. The analysis of opportunities and threats. An assessment of their significance and the likelihood of occurrence of events associated with them. In order to visually determine how the strengths and weaknesses of the internal environment affect the realization of opportunities and the neutralization of threats, a vector of the development direction of the organization associated with the current state of the internal environment is constructed in the coordinates of the SWOT analysis matrix. It is concluded that SWOT analysis can be an effective mechanism for monitoring the current state of the business environment (context) of an enterprise. The SWOT analysis provides the necessary information about the opportunities and sources of improvement, the degree of probable threats, and possible consequences of alternative development strategies.

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