THE EFFECT OF SERVICE QUALITY AND COMMUNITY RELATIONSHIP ON THE SATISFACTION OF MOTOR VEHICLES TAXPAYERS AT THE OFFICE WITH SAMSAT JEMBER

This study aims to determine the effect of service quality and public relations on the satisfactionof motor vehicle taxpayers in Samsat Jember. The type of research used is Explanatory Researchusing survey methods. The population in this study is the people of Jember who have motorizedvehicle taxpayers. The sampling technique used was a non-probability sampling technique,namely the Accidental Sampling approach. The sample in this study were 100 respondents. Thedata analysis method used is multiple linear regression analysis. The results of this study indicatethat the significant value of the service quality variable on the satisfaction of motorized vehicletaxpayers in Samsat Jember is 0.008 smaller than (0.05), this means that the service qualityvariable has a significant effect on community satisfaction at the Jember Samsat Joint Office.Then the significant value of the public relations variable on the satisfaction of motorized vehicletaxpayers in the Jember Samsat is 0.000 smaller than (0.05), this means that the public relationsvariable also has a significant effect on public satisfaction at the Jember Samsat Joint Office.Keywords: Service Quality, Public Relations, Satisfaction

STRATEGY OF EDUCATION QUALITY IMPROVEMENT ON SENIOR HIGH SCHOOL ARGOPURO PANTI

Quality of education is one of the central isue of national education among other isues such asequlization, relevance and educational management eficiencies. SMA Argopuro Panti is stillfaced with several obstacles that affect the quality of education, which regard to the backgroundof students and their families, support of educational resources, teachers qualification, and lowcommunity participation. This research aims to obtain information about the policies underlyingthe school-based education quality improvement program, and how the school stakeholdersunderstanding of the policy and to analyze information about alternative strategies for improvingthe quality of schoole-based education, regarding to the education program in SMA ArgopuroPanti Jember. Informants in this study are founders of foundations, school committee members,and teacher, research subjects are relatively few and selected according to the research objects. Inthis study, collection uses snowball sampling techniques. Data analysis method uses SWOTanalysis method. Based on the results of the analysis it is known that SMA Argopuro Panti is in avery favorable situation, it should able to compete because according to data analysis this schoolalready has the strengthand opportuintyto improve its quality and dare to compete with otherschools. The strategy applied in this condition is to support an aggressive growth policy growthoriented strategy.Keywords : Strategy, Development, Quality of Education

THE EFFECT OF JOB CHARACTERISTICS, EMPLOYEE EMPOWERMENT AND COMPENSATION ON PERFORMANCE ON CUSTOMER SERVICES OF BANK MANDIRI JEMBER BRANCH

This study aims to determine the effect of job characteristics, employee empowerment andcompensation on employee performance at Bank Mandiri Jember Branch. The population in thisstudy were all employees of PT. Bank Mandiri Tbk totaling 162 people. The sample in this studyamounted to 41 respondents. The sampling technique used in this study is a non-probabilitysampling technique, namely the Accidental Sampling approach. The data analysis method used ismultiple linear regression analysis. The results of this study indicate that the variables of jobcharacteristics, employee empowerment and compensation have a simultaneous effect onemployee performance at Bank Mandiri Jember Branch. Partially, these results also show thatthe variables of employee empowerment and compensation have a significant effect on employeeperformance. While the variable of job characteristics has no significant effect on theperformance of employees of Bank Mandiri Jember Branch.Keywords: Job Characteristics, Employee Empowerment, Compensation, Performance

THE EFFECT OF KNOWLEDGE COMPETENCE AND SKILLS COMPETENCY ON THE PERFORMANCE AND CAREER DEVELOPMENT OF ADMINISTRATIVE STAFF IN STATE VOCATIONAL SCHOOLS IN BONDOWOSO DISTRICT

This study aims to analyze and examine the effect of knowledge competence and skillcompetence on the performance and career development of administrative staff at SMK Negeriin Bondowoso Regency. The type of this research is survey research, namely research usingexplanation (explanatory) or confirmatory (confirmatory) to explain the influence betweenvariables or causal relationship between variables through hypothesis testing. The population inthis study were 63 people. The sampling technique is the census technique, so the number ofsamples used is 63 respondents. The data analysis method used is path analysis. The results ofthis study can be concluded that the competence of knowledge and competence of skills have asignificant effect on the performance of administrative staff. These results also state thatknowledge competence and skill competence have a significant effect on career development ofadministrative staff in State Vocational Schools throughout Bondowoso Regency.Keywords: Knowledge Competence, Skill Competence, Performance, Career Development

THE IMPACT OF COVID 19 IN THE DEVELOPMENT OF THE STUDENT BUSINESS GROUP OF THE ACCOUNTING STUDY PROGRAM AT THE AKADEMI AKUNTANSI PGRI JEMBER

This study aims to determine the impact of covid 19 in the development of the student businessgroup of the accounting study program at the Akademi Akuntansi PGRI Jember 2021. Themethod used in this research is direct observation in the field. From the results of research onseveral student businesses, various findings were obtained. This research is qualitative in naturewith samples taken from students who carry out business activities. The results of this studyindicate that the impact of covid 19 in the development of business groups of students in theaccounting study program at the Akademi Akuntansi PGRI Jember of Accounts has two impacts,namely positive and negative, that this student business group experiences problems withdecreasing product processing, promotion / advertising increases but decreases in sales, pricesand services. experienced an increase with a low profit level, the relationship between businessmembers was maintained well, while the customers continued to establish a morecommunicative relationship, there was an increase in high enthusiasm for striving earnestly andwilling to learnKeywords: Business, Students, Covid 19.

THE INFLUENCE OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN THE MAKING OF E-KTP IN LUMAJANG REGENCY

This study aims to determine the quality of services to community satisfaction for making EKTP in Sumbersuko District, Lumajang Regency. This research was conducted in SumbersukoDistrict, Lumajang Regency. The population in this study is the people in SumbersukoSubdistrict who already have E-KTP with totaling 27,306 people. The sampling method usessimple random sampling with questionnaire distribution techniques. The number of samples inthis study was 125 respondents spread in Sumbersuko District. The method of data analysis inthis study used multiple linear regression analysis with the help of SPSS 20.0 software. Based onthe results of data analysis shows that the variable responsiveness, assurance, and empathy havea significant effect on community satisfaction with the value of the influence of respectively27.3%, 30.5%, and 14.3%. While the tangible and reliability variables did not significantlyinfluence community satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.This result also shows that the assurance variable is the most dominant variable influencingcommunity satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.Keyword: Service Quality, Community Satisfaction, E-KTP

ENVIRONMENTAL KUZNETS CURVE: THE CASE OF CANADA, SPAIN AND INDONESIAN ON CO2EMISSION

The Environmental Kuznets Curve is used to investigate the relationship between various indicators of environmental degradation and income per capita. The economic growth measured from the change of income per capita contributes negative externalities to nature, and education contributes to better knowledge for sustainable development. The purpose of this research was to apply the Environmental Kuznets Curve to see the impact of income per capita and education on environmental degradation. The objective of this research was to examine how GDP per capita and education contribute to per capita CO2emission in Canada, Spain, and Indonesia. The research output showed a relationship between per capita GDP with per capita CO2emission in Canada and Spain. Contribution of per capita GDP to per capita CO2emission of Canada higher than Spain. The higher per capita GDP will rise per capita CO2emission. The per capita GDP of Indonesia does did contribute significantly to per capita CO2emission. The was also a significant relationship between education quality and per capita CO2emission in Canada, Spain, and Indonesia. The better education quality in Canada and Spain contribute to lower per capita CO2 emissions. Education quality in Indonesia contributed to the higher per capita CO2emission. Keywords:Environmental Kuznets Curve, Per Capita CO2 Emission, Per Capita GDP, Education

THE EFFECT OF SERVICE QUALITY ON THE LEVEL OF SATISFACTION FORMAKING LAND CERTIFICATE IN BONDOWOSO REGENCY

This study aims to determine the quality of service to the satisfaction of the community in making the Land Certificate in the Land Office of Bondowoso district. This research was conducted at the Land Office, Bondowoso Regency. The population in this study is the Bondowoso community. The sampling method uses simple random sampling with questionnaire distribution techniques. The number of samples in this study were 55 respondents, namely applicants who came directly to the Land Office of Bondowoso Regency. The data analysis method in this study uses the Importance Performance Analysis (IPA) analysis and the Customer Satisfaction Index. Based on the results of data analysis, the variable with the largest gap in the Empathy Dimension is the gap value of -0.38 and the estimated gap is -0.1 in the Guarantee Dimension. This result also shows that the indicators of quality of certificate-making services whose level of importance is in accordance with the community are above average but are better than expected. Keywords:Service Quality, Public Satisfaction, Land Certificate

FINANCIAL PERFORMANCE ANALYSISGOVERNMENT OF JEMBER REGENCY

This study aims to analyze the financial performance of JemberRegency Government in terms of the Regional Financial Self-Sufficiency Ratio, the Effectiveness Ratio of Local Own Revenue and Efficiency Ratio of Local Own Income and the Debt Service Coverage Ratio (DSCR) during 2014-2018. This type of research was quantitative descriptive of the Regional Government Financial Statements (LKPD) of the Jember Regency Government. The data collection techniques used were documentation, interviews, and literature study. Quantitative data analysis was used to calculate the amount of Self-SufficiencyRatio, Effectiveness and Efficiency Ratio, and Debt Service Coverage Ratio. The results showed that: (1) the Ratio of Self-Sufficiency of the Jember Regency Government as measured by Local Own Income (PAD)reached an average of 23% for each year. This condition shows that the Self-Sufficiencyofthe Jember Regency Government wasnot as expected. (2) The effectiveness ratio of PAD collection by the Government of Kabupaten Jember reaches an average of 94%. This condition indicates thatthe PAD collection has been effective. Meanwhile, the efficiency ratio of PAD collection reaches an average of 38% per year. This condition shows that the cost of collecting local revenue tends to be efficient because the efficiency ratio was less than 100%. (3) Debt Service Coverage Ratio (DSCR) in 2014 to 2018 shows that local governments were not eligible to make loans because the DSCR value was less than 2.5. Keywords:Debt Service Coverage Ratio, EffectivenessRatio, Self-SufficiencyRatio

THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIORINANEFFORT TO IMPROVE LECTURER PERFORMANCE AT PRIVATE UNIVERSITIES IN JEMBER

This study aims to see the influence of the variable leadership style, organizational culture, compensation on performance through the variable Organizational Citizenzhip Behavior as an Intervening variable. The research was conducted at private universities in Jember. Methods of data collection through distribution of questionnaires. The data analysis method used was SEM. The results obtained from this study are that there is a direct influence of leadership style, organizational culture, and compensation on lecturer performance. Indirect influence through the intervening variable Organizational Citizenship behavior. The implications that can be formulated in relation to the results of this study are that higher education leaders should always apply a leadership style that is able to encourage the improvement of lecturer performance. Keywords:Leadership Style, Organizational Culture, Compensation, Performance, Organizational Citizenship Behavior