Mobile Word-Of-Mouth - A Grounded Theory of Mobile Viral Marketing

2009 ◽  
Vol 24 (2) ◽  
pp. 172-185 ◽  
Author(s):  
Wolfgang Palka ◽  
Key Pousttchi ◽  
Dietmar G Wiedemann
Keyword(s):  
Social Networks ◽  
Grounded Theory ◽  
Social Network ◽  
Word Of Mouth ◽  
Personal Communication ◽  
Marketing Strategies ◽  
Viral Marketing ◽  
Communication Tools ◽  
Attitudes And Behaviors ◽  
Critical Components

Mobile devices as personal communication tools are used as platforms for viral marketing within existing social networks. Although there is some evidence on the usefulness of mobile viral marketing from the marketers’ perspective, little is known about the motivations, attitudes, and behaviors of consumers engaged in this marketing instrument. The purpose of this research is to better understand the motivations behind a consumer's decision to engage in mobile viral marketing strategies. The outcome is a grounded theory of mobile viral marketing with respect to the consumer and his social network, decomposing the mobile viral effect and identifying the determinants of reception, usage, and forwarding of mobile viral content. This result helps researchers and marketers to better understand the critical components of mobile viral marketing strategies and prepares the ground for further research in this emerging field.

Analyzing the Forwarding Behavior in Mobile Viral Marketing

2010 ◽  
pp. 381-400
Author(s):  
Dietmar G. Wiedemann ◽  
Tobias Haunstetter ◽  
Key Pousttchi
Keyword(s):  
Mobile Devices ◽  
Online Survey ◽  
Word Of Mouth ◽  
Academic Research ◽  
Personal Communication ◽  
Viral Marketing ◽  
Primary Target ◽  
Communication Tools ◽  
Target Groups ◽  
Content Understanding

As mobile devices are personal communication tools, they are platforms for word-of-mouth marketing. Mobile viral marketing is tremendously attractive for marketers but neglected by academic research. Surprisingly, relatively few studies are directed at its basic elements, i.e., directed at willingness to forward different mobile viral content, understanding characters of those who forward mobile viral content frequently, and characters of the recipients of this content. This chapter presents the findings of an online survey conducted to empirically investigate the consumers’ intention to forward different kinds of mobile viral content, to identify the primary target groups for the mobile viral marketing in terms of their forwarding behavior, and to analyze to whom mobile viral content is forwarded.

Social Network Citizenship

2012 ◽  
pp. 339-357 ◽  
Author(s):  
Mina Seraj ◽  
Aysegul Toker
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Social Network ◽  
Conceptual Model ◽  
Online Social Networks ◽  
Marketing Strategies ◽  
Social Media Marketing ◽  
Marketing Practice

This chapter describes and discusses the specificities of membership commitment to online social networks. While delineating these specificities, we introduce the concept of social network citizenship (SNC) to define the characteristics of committed network members. A conceptual model involving commencement, creation, change, and commitment is developed in order to establish the antecedents of this new concept. In addition, the implications for marketing practice are discussed to reveal how companies can acquire social network citizens to retain their social media marketing strategies successful.

The Application of Social Networking as a Marketing Platform to Young Adults

2011 ◽  
pp. 184-197
Author(s):  
Justin Henley Beneke
Keyword(s):  
Social Networks ◽  
Young Adults ◽  
Social Network ◽  
Young Adult ◽  
Social Networking ◽  
Word Of Mouth ◽  
Vested Interest ◽  
Symbiotic Relationship ◽  
Annual Basis ◽  
Word Of Mouth Communication

Social networking is often touted as being a prominent application responsible for driving the adoption of residential broadband services. The growth of social networks is phenomenal – in many cases more than doubling in size on an annual basis. This study considers how social networking may be utilized for commercial purposes to spread word-of-mouth communication. The chapter therefore considers the characteristics of young adult social network users, how they behave and interact with other users on such platforms, as well as the manner in which marketers can make the most of this platform without experiencing a consumer backlash. The research suggests that if a symbiotic relationship does indeed exist between broadband proliferation and the adoption of social networking, both have a vested interest in each other’s continued success.

scholarly journals A Probabilistic Privacy Preserving Strategy for Word-of-Mouth Social Networks

2018 ◽  
Vol 2018 ◽  
pp. 1-12 ◽  
Author(s):  
Tao Jing ◽  
Qiancheng Chen ◽  
Yingkun Wen
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Performance Analysis ◽  
Word Of Mouth ◽  
Online Social Network ◽  
Integrated System ◽  
Vector Model ◽  
Trust Degree ◽  
Set Up ◽  
Privacy Issues

An online social network (OSN) is a platform that makes people communicate with friends, share messages, accelerate business, and enhance teamwork. In the OSN, privacy issues are increasingly concerned, especially in private message leaks in word-of-mouth. A user’s privacy may be leaked out by acquaintances without user’s consent. In this paper, an integrated system is designed to prevent this illegal privacy leak. In particular, we only use the method of space vector model to determine whether the user’s private message is really leaked. Canary traps techniques are used to detect leakers. Then, we define a trust degree mechanism to evaluate trustworthiness of a communicator dynamically. Finally, we set up a new message publishing system to determine who can obtain the message of publisher. Secrecy performance analysis is provided to verify the effectiveness of the proposed message publishing system. Accordingly, a user in social networks can check whether other users are trustworthy before sending their private messages.

scholarly journals Influence Maximization in Social Network Considering Memory Effect and Social Reinforcement Effect

2019 ◽  
Vol 11 (4) ◽  
pp. 95
Author(s):  
Wang ◽  
Zhu ◽  
Liu ◽  
Wang
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Memory Effect ◽  
Influence Maximization ◽  
Viral Marketing ◽  
Maximization Problem ◽  
Social Reinforcement ◽  
Reinforcement Effect ◽  
The Social ◽  
Influence Maximization Problem

Social networks have attracted a lot of attention as novel information or advertisement diffusion media for viral marketing. Influence maximization describes the problem of finding a small subset of seed nodes in a social network that could maximize the spread of influence. A lot of algorithms have been proposed to solve this problem. Recently, in order to achieve more realistic viral marketing scenarios, some constrained versions of influence maximization, which consider time constraints, budget constraints and so on, have been proposed. However, none of them considers the memory effect and the social reinforcement effect, which are ubiquitous properties of social networks. In this paper, we define a new constrained version of the influence maximization problem that captures the social reinforcement and memory effects. We first propose a novel propagation model to capture the dynamics of the memory and social reinforcement effects. Then, we modify two baseline algorithms and design a new algorithm to solve the problem under the model. Experiments show that our algorithm achieves the best performance with relatively low time complexity. We also demonstrate that the new version captures some important properties of viral marketing in social networks, such as such as social reinforcements, and could explain some phenomena that cannot be explained by existing influence maximization problem definitions.

Identifying Influencers in Online Social Networks

2013 ◽  
Vol 9 (1) ◽  
pp. 1-20 ◽  
Author(s):  
Yifeng Zhang ◽  
Xiaoqing Li ◽  
Te-Wei Wang
Keyword(s):  
Social Networks ◽  
Online Social Networks ◽  
Word Of Mouth ◽  
Agent Based Modeling ◽  
Viral Marketing ◽  
Tie Strength ◽  
Agent Based ◽  
Widespread Acceptance ◽  
Tremendous Amount ◽  
Marketing Messages

Online social networks (OSNs) are quickly becoming a key component of the Internet. With their widespread acceptance among the general public and the tremendous amount time that users spend on them, OSNs provide great potentials for marketing, especially viral marketing, in which marketing messages are spread among consumers via the word-of-mouth process. A critical task in viral marketing is influencer identification, i.e. finding a group of consumers as the initial receivers of a marketing message. Using agent-based modeling, this paper examines the effectiveness of tie strength as a criterion for influencer identification on OSNs. Results show that identifying influencers by the number of strong connections that a user has is superior to doing so by the total number of connections when the strength of strong connections is relatively high compared to that of weak connections or there is a relatively high percentage of strong connections between users. Implications of the results are discussed.

scholarly journals KONSEP DAN STRATEGI KOMUNIKASI PEMASARAN: PERUBAHAN PERILAKU KONSUMEN MENUJU ERA DISRUPSI

2020 ◽  
Vol 8 (1) ◽  
pp. 22
Author(s):  
Dea Farahdiba
Keyword(s):  
Social Networks ◽  
Consumer Behavior ◽  
Research Methodology ◽  
Human Life ◽  
Viral Marketing ◽  
The Other ◽  
Marketing Communication ◽  
Literature Study ◽  
Communication Tools ◽  
The Impact

Marketing has evolved from the concept of marketing 1.0 to 4.0 so that to learn what is needed and wanted by consumers, marketers must be able to have policies using appropriate communication so that various information about products can be transferred to consumers. For this reason, it is necessary to better understand communication, especially marketing communication in terms of shaping consumer behavior. The purpose of this article is to provide insight in the field of marketing communication. This research methodology is a literature study from several journals that discusses marketing communication. The existence of communication can make it easier for someone to interact between one individual with another individual. Without communication there is no human life process. That is, every human being needs communication to exchange ideas in order to realize what he wants. Three major marketing shifts, marked by product-driven marketing in the later 1.0 era towards customer-centered marketing in the 2.0 era. Human-centered marketing existed in the 3.0 era. On the other hand, marketing communication tools can be in the form of advertisements, sales, signage, shops, displays, packaging, free product samples, coupons, giveaway and more. As for changing consumer behavior that is increasingly developing, the impact of marketing 4.0 also results in viral marketing through social networks such as Facebook enabling continuous two-way interactivity from anywhere and at any time.

Social Networks in Information Systems

2010 ◽  
pp. 392-410 ◽  
Author(s):  
Hernâni Borges de Freitas ◽  
Alexandre Barão ◽  
Alberto Rodrigues da Silva
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Information Systems ◽  
Social Network Analysis ◽  
Network Analysis ◽  
Social Networking ◽  
Information Exchange ◽  
Group Processes ◽  
Communication Tools ◽  
Social Entities

A social network represents a set of social entities that interact through relationships like friendship, co-working, or information exchange. Social Network Analysis studies the patterns of relationships among social entities and can be used to understand and improve group processes. The arrival of new communication tools and networking platforms, especially the Web 2.0 Social Networking Services, opened new opportunities to explore the power of social networks inside and outside organizations. This chapter surveys the basic concepts of social networks methods, approaches, tools, and services. In particular, this chapter analyzes state-of-the-art social networks, explaining how useful Social Network Analysis can be in different contexts and how social networks can be represented, extracted, and analyzed in information systems.

Storytelling and Narrative Marketing in the Era of Social Media

2018 ◽  
pp. 206-220
Author(s):  
Sonia Ferrari
Keyword(s):  
Social Media ◽  
Word Of Mouth ◽  
Low Cost ◽  
Marketing Strategies ◽  
Viral Marketing ◽  
Customer Relationship ◽  
Customer Relationship Marketing ◽  
Information And Communication ◽  
Image Building ◽  
Modern Era

This chapter is focused on the elements that, in post modern era, have greatly changed our society, both in terms of buying and consumption habits and, more generally, in terms of lifestyles. This is mainly due to the Internet, which provides low cost, faster and interactive information and communication. As described in detail in the chapter, companies have been forced to adopt new marketing strategies and, thanks to the spread of social media and viral marketing, tools such as word of mouth and storytelling have become even more effective than in the past. But today companies need to use them in a different way, actively involving the consumers, because they attribute a greater value to a product if they participate in the process of creation of its image and elements of differentiation. If managed in an innovative way, focusing on sensory and transmedia aspects, storytelling becomes a very powerful Customer Relationship Marketing and image building medium and, above all, a source of enduring competitive advantage.

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