How Can We Encourage Older Adults to Adopt Digital Services?

Abstract Majority of older adults (OA) do not use technology frequently. For example, 84% of Singapore OA own a smartphone, however, only 22% have tried apps like online shopping. Similarly, 42% of US OA own a smartphone, yet one-third of them have never used the internet. Past research indicated poorly designed user interfaces as a barrier to technology use. Based on the Technology Acceptance Model (TAM), we hypothesize that OA-friendly user interfaces can increase perceived usefulness (PU) and perceived ease of use (PEOU) of technology, which would translate into increased digital services adoption rate. Forty healthy participants aged 65 to 86 (6 males, 34 females, mean age = 72.3) were recruited through OA activity centers in Singapore and assigned to either control or experimental groups. Both groups used an online website to perform specific shopping tasks and answered a TAM questionnaire. The control group used a website modeled after current websites while the experimental group used an OA-friendly website designed based on literature review and pre-survey, with features like OA-friendly mode, tutorial and online helpdesk. Data analysis was conducted using an independent sample t-test and bootstrapping. The experimental group showed a significantly higher proficiency in performing tasks (p=0.037), PEOU (p=0.049), and PU (p=0.044) than the control group. This suggests that user interfaces friendlier to OA increases their acceptance of technology, which could translate into a higher digital service adoption rate. Therefore, this research sets the basis for further research on digital services guidelines for older adults, including for telehealth and others.

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Direct and Indirect Associations of Personality With Audiovisual Technology Acceptance Through General Self-Efficacy

Psychological Reports ◽

10.1177/0033294121997784 ◽

2021 ◽

pp. 003329412199778

Author(s):

Maria Manolika ◽

Rigas Kotsakis ◽

Maria Matsiola ◽

George Kalliris

Keyword(s):

Technology Acceptance ◽

Student Perceptions ◽

Technology Use ◽

Self Efficacy ◽

Online Survey ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Beliefs About Technology ◽

General Self Efficacy

Increasing consensus among information systems researchers suggests that personality accounts for the effective use of several technologies, yet less is known about the process through which personality affects user perceptions of technology acceptance. This study, therefore, examined whether personality is associated with student perceptions of audiovisual technology acceptance, and whether general self-efficacy mediates this association. In total, 244 students completed an online survey including measures of personality, general self-efficacy, and perceptions of audiovisual technology acceptance. Canonical correlation uncovered significant associations between personality and student beliefs about technology use. Results further revealed that general self-efficacy fully mediated the effects of openness to experience and neuroticism on Perceived Ease of Use, whereas the association between agreeableness and Perceived Usefulness was partially mediated by self-efficacy beliefs. The fact that personality influences students’ perceptions of technology acceptance both directly and indirectly should not remain unnoticed, especially when designing intervention programs to enhance their academic performance.

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Analysis of E-Marketplace Use in East Java’s MSMEs Using the Technology Acceptance Model Approach

KnE Social Sciences ◽

10.18502/kss.v5i5.8853 ◽

2021 ◽

Author(s):

Rurid Dwi Anggraeny ◽

Imam Baihaqi

Keyword(s):

Technology Acceptance ◽

Technology Acceptance Model ◽

Behavioral Intention ◽

Technology Use ◽

Ease Of Use ◽

Perceived Usefulness ◽

Intention To Use ◽

Perceived Ease Of Use ◽

Acceptance Model ◽

Behavioral Intention To Use

The e-commerce industry has the potential to be one of the drivers of the domestic economy. One of the impacts of the advancement of e-commerce is the emergence of many online-based marketplaces or so-called e-marketplaces. However, a lot of these online marketplaces sell 90% imported products. In addition, the outbreak of Covid-19 in Indonesia has prompted the government to establish several policies that have significantly reduced MSME performance by up to 70-100%. This study aimed to provide an empirical analysis of the influence of factors based on the Technology of Acceptance Model (TAM) approach, namely e-marketplace self-efficacy, complexity, perceived usefulness, perceived ease of use, attitude towards using, behavioral intention to use, and actual technology use in e-marketplaces. The sample consisted of MSMEs in East Java, especially those engaged in the food and beverage industry sector with ready-to-eat processed food products whose business activities use the Shopee e-marketplace application platform. This is an online shopping marketplace focused on mobile platforms. There were 150 respondents. The Structural Equation Model (SEM) was used. E-marketplace self-efficacy, complexity, perceived usefulness, perceived ease of use, attitude towards using, behavioral intention to use, and actual technology use in e-marketplaces all had positive effects on each other. This showed that a system that offers convenience will improve behavior, habits, and performance for MSMEs in using e-marketplace activities. The theoretical and methodological implications and opportunities for further research are discussed. Keywords: MSMEs, e-marketplace, technology acceptance model

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Usability, usefulness, and acceptance of mRehab: A novel, portable rehabilitation system using smartphone and 3D print technology (Preprint)

10.2196/preprints.21312 ◽

2020 ◽

Author(s):

Sutanuka Bhattacharjya ◽

Lora Anne Cavuoto ◽

Brandon Reilly ◽

Wenyao Xu ◽

Heamchand Subryan ◽

...

Keyword(s):

Technology Acceptance ◽

Technology Use ◽

Structured Interview ◽

Ease Of Use ◽

Perceived Usefulness ◽

Home Exercise ◽

3D Print ◽

System Usability Scale ◽

Rehabilitation System ◽

At Home

BACKGROUND Smart technology use in rehabilitation is growing and can be used remotely to assist clients in self-monitoring their performance. With written home exercise programs being the commonly prescribed form of rehabilitation after discharge, mHealth technology coupled with task-oriented programs can enhance self-management of upper extremity training. In the current study, a functional rehabilitation system, namely mRehab, was designed which included a smartphone app and 3D printed household items such as mug, bowl, key, and doorknob embedded with a smartphone The app's user interface allowed the participant to select rehabilitation activities and receive feedback on the number of activity repetitions completed, time to complete each activity and quality of movement. OBJECTIVE To assess the usability, perceived usefulness, and acceptance of the mRehab system by individuals with stroke and identify the challenges experienced by them when using the system remotely in a home-based setting. METHODS A mixed-methods approach was used with 11 individuals with chronic stroke. Following training, individuals with stroke used the mRehab system for six weeks at home. Each participant completed surveys and engaged in a semi-structured interview. Participants’ qualitative reports regarding the usability of mRehab were integrated with their survey reports and quantitative performance data. RESULTS Ten of the eleven participants rated the mRehab system between 67.5 to 97.5 percentile on the System Usability Scale, indicating their satisfaction with the usability of the system. Participants also provided high ratings of perceived usefulness (median=6), and perceived ease of use (median=5.75), on a 7-point scale based on the Technology Acceptance Model. Common themes reported by participants showed a positive response to mRehab with some suggestions for improvements. Participants reported an interest in activities they perceived to be of ‘just right challenge’. Some participants indicated a need for customizing the feedback to be more interpretable. Overall, most participants indicated that they would like to continue using the mRehab system at home. CONCLUSIONS Assessing usability in the lived environment over a prolonged duration of time is essential to identify match between the system and users’ needs and preferences. While mRehab was well accepted, further customization is desired for a better fit with the end users. CLINICALTRIAL NCT04363944

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ANALISIS TINGKAT KEMANFAATAN KNOWLEDGE SHARING TERHADAP KARYAWAN DENGAN MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM)

Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi ◽

10.24014/rmsi.v5i1.7376 ◽

2019 ◽

Vol 5 (1) ◽

pp. 78

Author(s):

Nesdi Evrilyan Rozanda ◽

Rizki Nur Jannah Hasibuan

Keyword(s):

Knowledge Sharing ◽

Technology Acceptance ◽

Technology Acceptance Model ◽

Technology Use ◽

Best Practice ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Acceptance Model ◽

Behavioral Intention To Use

PT. PLN Sektor Pembangkitan Pekanbaru mempunyai sistem knowledge management PLN (KM PLN), berfungsi sebagai media knowledge sharing (KS) seperti pengetahuan terbaru, best practice,inovasi, lessond learned,cara penurun an gangguan penyulang murai (SUTM), upaya penurunan gangguan system rayon, penurunan gangguan penyulang poli o, karbon dan kwarto. Pengetahuan ini berguna untuk meningkatkan kualitas kerja karyawan dalam menyelesaikan peke rjaannya. Penelitian ini menggunakan metode Technology Acceptance Model untuk analisis tingkat kemanfaatan KS ter hadap karyawan, dengan menggunakan 5 konstruk yaitu Perceived Usefulness, Perceived Ease Of Use, Attitude Towar ds Using Technology, Behavioral Intention To Use dan Actual Technology Use. Kuesioner dibagikan kepada seluruh ka ryawan yang berjumlah 57 orang, guna untuk mengetahui konstruk yang paling bermanfaat, Penelitian ini menggunaka n analisis regresi linear berganda. Hasil dari penelitian menunjukkan konstruk perceived ease of use dalam kategori setuju dengan nilai tertinggi, Sedangkan nilai terendah terdapat pada konstruk perceived usefulness.

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Technology Use and Acceptance Among Pre-Service Teachers of English as a Foreign Language

Computer-Assisted Language Learning ◽

10.4018/978-1-5225-7663-1.ch043 ◽

2019 ◽

pp. 921-937

Author(s):

Mehrak Rahimi ◽

Seyed Shahab Miri

Keyword(s):

Foreign Language ◽

Technology Acceptance ◽

Technology Use ◽

Structured Interview ◽

Control Group ◽

Writing Ability ◽

Entry Level ◽

First Case ◽

Educational Sources ◽

Experimental Group

This chapter reports two case studies done in a teacher training university to find the effects of two technology-based learning environments on learning and technology acceptance of pre-service teachers of English as a foreign language. In the first case, a learning management system was used to support writing ability in a writing course. In the second case, the effect of an educational blog on increasing phonological awareness was probed into. Both studies adopted a pretest-posttest control and experimental group design. The results revealed that, while controlling for the participants' entry-level ability, the experimental group outperformed the control group in their final assessment. Perceptions of those who experienced technology-based environments were assessed by a questionnaire and a semi-structured interview. It was found that most participants enjoyed using both technologies for learning, accepted them as valuable educational sources, and preferred to extend using them into other university courses.

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Technology-assisted communication in older persons in a residential care facility in South Africa

Information Development ◽

10.1177/0266666916664388 ◽

2016 ◽

Vol 33 (4) ◽

pp. 393-405 ◽

Cited By ~ 2

Author(s):

Jennifer Chipps ◽

Mary Ann Jarvis

Keyword(s):

Technology Acceptance ◽

Residential Care ◽

Technology Use ◽

Older Persons ◽

Care Facility ◽

Ease Of Use ◽

Perceived Usefulness ◽

Behavioural Intention ◽

Perceived Ease Of Use ◽

Residential Care Facility

Relocation to residential care facilities by older persons (60+) can decrease their social connectedness with their primary networks. The purpose of the study was to identify the use and acceptance of technology-assisted communication to increase social connectedness in older persons (N = 103) in an urban residential care facility in South Africa. The research design was a non-experimental quantitative descriptive survey using self-administered questionnaires based on the Technology Acceptance Model. All residents were included in the study. Perceived Ease of Use, Perceived Usefulness and Attitude scales were calculated and the Behavioural Intention for technology use was measured. Participants with the highest Behavioural Intention were residents in their first year of relocation, younger participants (60–74 years), divorced participants and participants with higher educational qualifications. Perceived Ease of Use and Perceived Usefulness were low and were directly correlated. Perceived Ease of Use contributed significantly towards Attitudes concerning technology use. The overall Behavioural Intention for technology use was good (60/75) and the Technology Acceptance Model pathway was confirmed using Structural Equation Modelling. Video chat offered greatest appeal for future use.

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The Impact of Service Quality, Subjective Norms, and Voluntariness on Acceptance of Provider’s Mobile Telecommunication Service in Jordan

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i4.34.23848 ◽

2018 ◽

Vol 7 (4.34) ◽

pp. 149

Author(s):

Enas Ali Theeb Alnawafleh ◽

Abdul Malek A Tambi ◽

Abdul Aziz Abdullah ◽

Ghaith Abdulraheem Ali Alsheikh ◽

Puspa Liza Ghazali ◽

...

Keyword(s):

Service Quality ◽

Technology Acceptance ◽

Technology Use ◽

Subjective Norms ◽

Ease Of Use ◽

Perceived Usefulness ◽

Telecommunication Service ◽

Intention To Use ◽

Acceptance Model ◽

The Impact

Technology has made life easier in today’s world. In addition, developments in technologies and communication have become commonplace for majority of people. Global telecommunication development has reduced distances around the globe, and made it easy for businesses to proliferate worldwide. This study explored the factors affecting the use of telecommunication services among customers through mobile phones. The Technology Acceptance Model (TAM) has been extensively used in the field of technology use but is lacking when it comes to factors that affect customers’ intention to use service as they focus more on technology. On the basis of review findings, there is a positive relationship between service quality, subjective norms, perceived usefulness and perceived ease of use of service and voluntariness moderates the relationship between subjective norms and intention to use service. These and other relationships are considered in the development of a Service Acceptance Model.

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University Student Perceptions of Technology Use in Mathematics Learning

Journal of Information Technology Education Research ◽

10.28945/2315 ◽

2015 ◽

Vol 14 ◽

pp. 417-438 ◽

Cited By ~ 4

Author(s):

Bashar Zogheib ◽

Ahmad Rabaa'i ◽

Salah Zogheib ◽

Ali Elsaheli

Keyword(s):

Technology Acceptance ◽

Student Perceptions ◽

User Satisfaction ◽

Technology Use ◽

Mathematics Learning ◽

Great Influence ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Technological Tools

Although most universities and educators are relying on implementing various technological tools in the curriculum, acceptance of such tools among students is still not sufficient. The Technology Acceptance Model (TAM) has been widely used by researchers to test user’s acceptance of technology in business, education and other domains. This research study is an attempt that tests the integration of TAM and user satisfaction in the educational field. It particularly investigates students’ acceptance to use MyMathLab, a technological tool, in university math classes in the Middle East. Structural equation modelling with various constructs was used. Findings support the theoretical model showing the great influence of user satisfaction on perceived ease of use and subjective norm on behavioural intention. The findings of this study also demonstrate that self-efficacy, user satisfaction, subjective norms, perceived usefulness, perceived ease of use, and students’ attitude constructs all have a positive impact on students’ behavioural intentions to adopt and use technological tools in a mathematics class room. Findings of this research have greater implications for educators and students worldwide.

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Metode Pembelajaran E-Learning Menggunakan Technology Acceptance Modelling (TAM) Untuk Pembelajaran Akuntansi

InFestasi ◽

10.21107/infestasi.v14i2.4856 ◽

2019 ◽

Vol 14 (2) ◽

pp. 116

Author(s):

Johandri Iqbal ◽

Arisman

Keyword(s):

Technology Acceptance ◽

Technology Use ◽

Structural Equation ◽

Hypothesis Test ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Perceived Ease Of Use ◽

Validity And Reliability ◽

Acceptance Model

This study develops E-learninglearning model. By applying E-learninglearning design, it facilitates lecturer and student to expand supporting course on their own. E-learningsystem design uses technology acceptance model concept (TAM) which is a technology and information system acceptance model will be used by the user. The construct in technology acceptance mode is perceived usefulness, perceived ease of use, attitude towards behavior, behavioral intention, and actual technology use. Hypothesis test used structural equation modeling (SEM). By testing the validity and reliability, Model fit criteria, Output Laten Variable coefficients, Output Indirect and total Effects, seven hypothesis which would be examined, five hypothesis are accepted and two hypothesis are rejected.

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Technology Acceptance Model (TAM) for Evaluating Acceptance Pega Application at PT. Sinar Mas Insurance Policy Services Division

INTENSIF Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi ◽

10.29407/intensif.v5i1.14961 ◽

2021 ◽

Vol 5 (1) ◽

pp. 134-147

Author(s):

Geofiton Ardelan Dessilomba ◽

Andeka Rocky Tanaamah

Keyword(s):

Technology Acceptance ◽

Technology Use ◽

Positive Attitude ◽

Ease Of Use ◽

Perceived Usefulness ◽

Company Performance ◽

Actual Behavior ◽

Perceived Ease Of Use ◽

Use Of Technology ◽

Use Behavior

This study describes and predicts how users accept the implemented technology. This research uses a qualitative method approach. Data collection was carried out by interviewing three employees of the Policy Services Division of PT Asuransi Sinar Mas. Researchers researched in March 2020. The data obtained were then processed through data reduction, data presentation, and description conclusions. The results showed that employees in the company could accept technology because they perceive ease of use and usability. The emergence of a positive attitude towards the use of technology impacts the high interest in technology use behavior to increase the actual use of technology. The positive attitude of users towards technology is indicated by the satisfaction of using technology from employees. Researchers can measure technology acceptance based on perceived ease of use, perceived usefulness, attitudes of using technology, interest in behavior using technology, and actual behavior using technology. It is necessary to improve the actual conduct of employees using technology that can improve company performance.

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