Communication skills
This chapter considers our communication skills in the interview and describes techniques to help communicate effectively with the interviewer. It starts by looking at the psychological context of communication, and then moves onto verbal communication, considering the way content is delivered in its conciseness, tone, and volume. It discusses depth and breadth of content and how to hint at a broader level of understanding in the interview without straying from the question. Our non-verbal communication and expression reflects our core underlying state and this theme is explored by considering body language and facial expression, appropriate language, signposting, and summarizing. The chapter discusses the illusion of structure and includes an exercise to improve our dissemination, accuracy, and fluency of speech. The chapter finishes by learning how to listen and thinking about what makes an expert communicator.