The Rise of the Financial Consumer
Dramatic changes in our economy have magnified the importance of consumer financial issues. Consumer credit is now much more widely available than it was two generations ago, providing people greater opportunities. But its increasing complexity exposes people to new hazards. And the ripple effects of mistakes made by lenders and consumers transcend the individual, posing risks to the broader economy. In 2008, Wall Street’s reckless investments caused the mortgage-market meltdown and brought on the financial crisis. Millions of people—including many who were not involved with any of the bad lending—lost their jobs, their homes, and their retirement savings. Some communities have not yet recovered, worsening inequality and feelings of alienation. This chapter discusses how these broader consequences called for a new government agency to protect not only consumers and their families but also the economy as a whole.