Development, measurement and validation of supply chain performance measurement (SCPM) scale in Indian retail sector

2016 ◽  
Vol 23 (1) ◽  
pp. 25-60 ◽  
Author(s):  
Shradha Gawankar ◽  
Sachin Kamble ◽  
Rakesh Raut
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Measurement Instrument ◽  
Assessment Instrument ◽  
Measurement Scale ◽  
Supply Chain Performance ◽  
Retail Sector ◽  
Measurement Scales ◽  
Content Type ◽  
Good Set

Purpose – The purpose of this paper is to develop a scale with a high degree of reliability, validity and dimensionality which help to determine appropriate supply chain performance measurement (SCPM). Design/methodology/approach – The data were compiled and collected from 213 operations and supply chain heads from leading retail stores in India. Confirmatory factor analysis was used to test the validity of the proposed measurement scale. Findings – The major contribution of the present study is the development of SCPM constructs as well as a rigorously validated measurement instrument. The confirmation process is according to the typical standards of scale development. Research limitations/implications – This paper strives to contribute to the literature on the SCPM in Indian retail industry. This paper tests the validity of the measurement scales which will enable the managers to determine the appropriate SCPM. Practical implications – In the long run a good set of identified SCPM and their implementation would inevitability enables in deriving meticulous supply chain strategies. Social implications – SCM managers in evaluating their current supply chain performance. This can help the managers to identify the strengths and weaknesses of their supply chain. Originality/value – This study proved that the SCPM can be used from different perspectives, all of which are integrated into one exclusive assessment instrument, applied to the SCPM in this case.

Exploring and measure the performance of the Indian petroleum supply chain

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sourabh Kumar ◽  
Mukesh Kumar Barua
Keyword(s):  
Supply Chain ◽  
Technology Adoption ◽  
Performance Measurement ◽  
New Technology ◽  
Evaluation Framework ◽  
Supply Chain Performance ◽  
Performance Indices ◽  
Content Type ◽  
New Technology Adoption ◽  
Petroleum Companies

PurposeThis research identifies the supply chain performance indices and designs an evaluation framework to assess and compare the Indian petroleum supply chain performance. We presented a case study of three Indian petroleum companies. For this purpose, we identified fifteen performance criteria extracted from previous literature and expert inputs and classified them into four groups.Design/methodology/approachA fuzzy technique for order preference by similarity to the ideal solution (TOPSIS) method is employed for evaluating the performance of the Indian petroleum supply chain.FindingsThe design and evaluation framework suggests that the top three performance measurement criteria, the purity of the products, compliance with environmental laws, and new technology adoption. The result findings also indicate that company C contributes to a maximum satisfaction level of 77%. Simultaneously, companies A and B hold satisfaction levels of 72% and 67%.Practical implicationsThe managers should ensure that environmental standards, new technology adoption, and quality are significant concerns in the petroleum supply chain. The managers should follow national and international policies to preserve the environment and ensure safety in operational activities.Originality/valueThis paper makes two contributions in the domain of performance measurement of the petroleum supply chain. First, it identifies the prominent supply chain performance indices. Second, it proposes a model to assess and compare the performance of Indian petroleum companies.

scholarly journals Performance management practices in humanitarian organisations

2020 ◽  
Vol 10 (2) ◽  
pp. 125-168
Author(s):  
Hella Abidi ◽  
Sander de Leeuw ◽  
Wout Dullaert
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Performance Management ◽  
Management Practices ◽  
Empirical Studies ◽  
Supply Chain Performance ◽  
Content Type ◽  
Humanitarian Supply Chains ◽  
Design And Implementation ◽  
Performance Measurement Systems

PurposeWe examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.Design/methodology/approachWe identify from the literature ten successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.FindingsWe find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.Originality/valuePrevious research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.

Supply chain performance measurement for third party logistics

2014 ◽  
Vol 21 (6) ◽  
pp. 944-963 ◽  
Author(s):  
Dhanya Jothimani ◽  
S.P. Sarmah
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Asset Management ◽  
Real Life ◽  
Integrated Approach ◽  
Third Party ◽  
Supply Chain Performance ◽  
Third Party Logistics ◽  
Content Type ◽  
Scor Model

Purpose – The purpose of the paper is to explore the applicability of the Supply Chain Operations Reference (SCOR) model and to identify the key performance indicators (KPIs) for the service-oriented sector – namely a third-party logistics (3PL) service provider. Design/methodology/approach – The performance attributes of SCOR model (reliability, responsiveness, flexibility, cost measures and asset management efficiency) are used as the basis for defining the KPIs. A questionnaire was sent to relevant decision makers. Findings – This paper illustrates the use of the integrated approach of SCOR, fuzzy analytic hierarchy process (FAHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) for measuring the supply chain performance (SCP) in the light of a real life case study company. Research limitations/implications – This method forms the basis for performance measurement using the SCOR model to evaluate strategy. In this work, the performance of the company has been compared with its own previous performance. The work can be extended to external benchmarking and also to other sectors. Practical implications – The paper attempts to overcome the conflict between the top-down strategy and bottom-up implementation process. The paper links the strategic objective with operations which would aid managers at different levels of an organization with decision making. The KPIs, when implemented in a business intelligence (BI) tool, would result in real time performance measurement. Originality/value – The paper focusses on 3PLs. It provides a base for measuring the SCP using SCOR model. The paper also identified KPIs for three domains of 3PL, namely freight forwarding, customs and warehousing.

scholarly journals Key characteristics for designing a supply chain performance measurement system

2019 ◽  
Vol 68 (2) ◽  
pp. 296-318 ◽  
Author(s):  
Sara Elgazzar ◽  
Nicoleta Tipi ◽  
Glynis Jones
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Conceptual Framework ◽  
Measurement System ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Content Type ◽  
Design Elements ◽  
Practical Implications ◽  
Insight Into

Purpose The purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system. Design/methodology/approach A systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems. Findings The review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system. Research limitations/implications The paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system. Practical implications The paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system. Originality/value The paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.

Designing supply chain performance system: a strategic study on Indian manufacturing sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ajay Jha ◽  
R.R.K. Sharma ◽  
Vimal Kumar ◽  
Pratima Verma
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Measurement System ◽  
Performance Metrics ◽  
Customer Relationship ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Holistic View ◽  
Content Type ◽  
Focal Firm

Purpose A well-designed supply chain performance measurement system, should account for not only the capabilities and performance attributes of the focal firm but also its supply chain partners. The purpose of this paper is to help design a system that strikes a balance between the strategic objectives of the focal firm and its supply partners vis-à-vis the requirements of supply chain performance (cost, quality, speed and customer taste). Design/methodology/approach A theoretical framework on the strategic supply chain performance measurement system is developed based on existing literature and subsequently tested using a survey on 136 successful manufacturing organizations in India. The organizations were clustered into three strategy types and compared using analysis of variance on ranks to look for differences in preference for performance parameters. Findings The study examined the five dimensions of the supply chain practices, namely, strategic supply/distribution network, customer relationship, internal operations, information sharing and social and environmental responsiveness. The empirical results demonstrate the inclusion of business strategy orientation in designing today’s supply chain and hence its performance measurement system. Not supported hypotheses were addressed in the light of contextual factors. Research limitations/implications The study is confined to finding preferences of non-financial aspects of supply chain performance and tier-1 suppliers. The research helps better design and benchmark supply chain performance metrics, based on the strategic choice of the firm. Originality/value This paper highlights the shortcomings in the existing performance measurement and gaps in the existing literature in the supply chain context. Further, it gives a holistic view of strategic supply chain performance measurement design.

Determining and applying sustainable supplier key performance indicators

2014 ◽  
Vol 19 (3) ◽  
pp. 275-291 ◽  
Author(s):  
Chunguang Bai ◽  
Joseph Sarkis
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Rough Set ◽  
Performance Indicators ◽  
Supply Chain Performance ◽  
Sustainable Supply Chain ◽  
Content Type ◽  
Sustainability Performance ◽  
Neighborhood Rough Set ◽  
Performance Results

Purpose – The purpose of this paper is to introduce a methodology to identify sustainable supply chain key performance indicators (KPI) that can then be used for sustainability performance evaluation for suppliers. Design/methodology/approach – Initially the complexity of sustainable supply chain performance measurement is discussed. Then, a two-stage method utilizing neighborhood rough set theory to identify KPI and data envelopment analysis (DEA) to benchmark and evaluate relative performance using the KPI is completed. Additional analysis is performed to determine the sensitivity of the KPI set formation and performance results. Findings – The results show that KPI can be determined using neighborhood rough set, and DEA performance results provide insight into relative performance of suppliers. The supply chain sustainability performance results from both the neighborhood rough set and DEA can be quite sensitive parameters selected and sustainability KPI sets that were determined. Research limitations/implications – The data utilized in this study are illustrative and simulated. Only one model for the neighborhood rough set and DEA was utilized. Additional investigations using a variation of rough set and DEA models can be completed. Practical implications – This tool set is valuable for managers to help identify sustainable supply chain KPI (from among hundreds of potential measures) and evaluate sustainability performance of various units within supply chains, including supply chain partners, departments, projects and programs. Social implications – Sustainability incorporates many business, economic and social implications. The methods introduced in this paper can help organizations and their supply chains become more strategically and operationally sustainable. Originality/value – Few tools and techniques exist in the sustainable supply chain literature to help develop KPIs and evaluate sustainability performance of suppliers and the supply chain. This paper is one of the first that integrates neighborhood rough set and DEA to address this important sustainable supply chain performance measurement issue.

A supply chain performance measurement approach using the internet of things

2017 ◽  
Vol 117 (2) ◽  
pp. 267-286 ◽  
Author(s):  
Abdallah Jamal Dweekat ◽  
Gyusun Hwang ◽  
Jinwoo Park
Keyword(s):  
Supply Chain ◽  
Internet Of Things ◽  
Performance Measurement ◽  
Real Time ◽  
Supply Chain Performance ◽  
Time Data ◽  
Content Type ◽  
Performance Measurement Systems ◽  
And Control

Purpose The purpose of this paper is to introduce a more practical approach for supply chain performance measurement (SCPM) and to approve the promising role of internet of things (IoT) technologies in SCPM systems. Design/methodology/approach This is a conceptual paper that includes literature review analysis, designing a new approach for SCPM, and a case study scenario for proving its applicability. Findings The case study scenario shows that IoT can enhance SCPM, as it has the capability to enable real-time data collection, increase data efficiency as long as enable real-time communication within the supply chain (SC). Practical implications The proposed approach can help to develop performance measurement systems and applications enabled by IoT technologies. These systems can be used to monitor, manage, and control the overall SC in real time and in a more integrated and cooperative manner. Originality/value This paper provides a structured systems building approach tailored to show how to employ IoT technologies in the field of SCPM. This approach could help in establishing new performance measurement applications, and it is believed that both practitioners and researchers will benefit from it.

Measuring while moving (humanitarian supply chain performance measurement – status of research and current practice)

2015 ◽  
Vol 5 (2) ◽  
pp. 146-161 ◽  
Author(s):  
Charles D'Haene ◽  
Sara Verlinde ◽  
Cathy Macharis
Keyword(s):  
Supply Chain ◽  
Literature Review ◽  
Performance Measurement ◽  
Current Practice ◽  
Service Level ◽  
Performance Model ◽  
Supply Chain Performance ◽  
Content Type ◽  
Humanitarian Organizations ◽  
Humanitarian Supply Chain

Purpose – Raising standards are leading humanitarians to become increasingly interested in measuring the performance of their supply chain. A few researchers have addressed this topic, building on classical measurement theories and trying to identify the salient features of the humanitarian sector. This young body of literature must now be tested against current practice. The paper aims to discuss these issues. Design/methodology/approach – The practitioners’ perspective is explored through a multiple case study, based on qualitative evidence, within three major humanitarian organizations. Results are discussed using a situation-actor-process – learning-action-performance model of inquiry. Preceding this investigation, a literature review delves into research on humanitarian supply chain performance measurement and presents the most relevant pieces in a general framework. Findings – Humanitarians have elaborated measures whose essential focus is laid on service level. The more comprehensive approach advocated by researchers has received some consideration but is still poorly implemented. An issue that is given more priority by humanitarians is the accelerated supply chain integration they are going through. Originality/value – In addition to an unprecedented literature review, this paper offers a comparative study of humanitarian organizations’ practices in the field of supply chain performance measurement. Humanitarian procurement centres, virtually ignored in literature until now, are scrutinized at a turning point of their evolution.

An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM

2017 ◽  
Vol 24 (1) ◽  
pp. 257-295 ◽  
Author(s):  
Shradha Ashok Gawankar ◽  
Sachin Kamble ◽  
Rakesh Raut
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Management Practices ◽  
Equation Modeling ◽  
Supply Chain Performance ◽  
Chain Management ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to investigate the relationship between two major constructs (supply chain management practices (SCMP) and supply chain performance measures), which determines the efficiency and efficacy of retail-supply chain management, using a rigorous empirical method to validate the instrument scale for measuring the validity and reliability of the identified constructs. Additionally, the paper further tests the relationship between SCMP and supply chain performance measures using structural equation modeling (SEM). Design/methodology/approach Data were compiled and collected from 213 operations and supply chain (SC) heads from leading retail stores in India. Confirmatory factor analysis was used to test the validity of the proposed measurement scale and the relationship is tested using SEM. Findings The results of the research will help the decision makers in the SC/procurement field to understand the importance of the association between SCMP and supply chain performance measures. Statistical tests show that the implementation of SCMP are associated with supply chain performance measures, which leads to overall improvements; moreover, there is a statistically significant association between the five SCMP and eight SCPM. Research limitations/implications This research is also needed to provide more understanding about the SCMP along with the supply chain performance measures and the positive association among them. Overall, this research provides an additional insight into the growing field of the relationships between SCMP and SCPM. Clearly, the field has ample space to grow in terms of research and practice. Originality/value This research paper contributes to the literature on supply chain performance measurement.

The triple-As supply chain competitive advantage

2019 ◽  
Vol 26 (7) ◽  
pp. 2286-2317 ◽  
Author(s):  
Javad Feizabadi ◽  
David Gligor ◽  
Somayeh Alibakhshi Motlagh
Keyword(s):  
Supply Chain ◽  
Competitive Advantage ◽  
Positive Impact ◽  
Measurement Instrument ◽  
Secondary Data ◽  
Second Order ◽  
Measurement Scale ◽  
Content Type ◽  
Order Construct ◽  
Resource Advantage Theory

Purpose The purpose of this paper is to draw on resource orchestration theory (ROT) and resource advantage theory (RAT) to develop a measurement scale for supply chain competitive advantage (SCCA) as a second-order construct with the dimensions of agility, adaptability and alignment (triple-A). Design/methodology/approach A survey research design is adopted to collect primary and secondary data from 182 international firms. The paper utilizes a scale development procedure to develop a measurement instrument and assess its psychometric properties. The scale’s predictive validity is tested using both subjective and objective data. Additionally, the simultaneous effect of triple-A is tested using latent congruent modeling. Findings Drawing upon ROT and RAT, this study introduces SCCA as a second-order construct composed of SC agility, adaptability and alignment. In addition, the findings show that an SCCA has a direct and positive impact on firms’ financial and market performance. Originality/value Existing literature indicates that competition has shifted from inter-firm to inter-SC. To account for this change in competition level, past studies have suggested various capabilities that SCs must possess to offer a competitive advantage, such as triple-As. However, drawing upon RAT and ROT, the authors argue that the SCCA construct accounts for sources of advantage in both the resource side and the demand side. The authors further assert that possessing supply chain resources (i.e. agility, adaptability, alignment as disparate resources) is not sufficient to create advantage but the resources must be orchestrated to create SCCA (i.e. the combination of agility, adaptability and alignment).

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