Knowledge transferring and small and medium enterprise’s (SME's) effectiveness: emerging insights and future directions

2021 ◽  
Vol 27 (6) ◽  
pp. 1747-1774
Author(s):  
Roberto Biloslavo ◽  
Rosa Lombardi
Keyword(s):  
Qualitative Research ◽  
Knowledge Transfer ◽  
Financial Incentives ◽  
Research Approach ◽  
Content Type ◽  
Group Interviews ◽  
Time Required ◽  
Organisational Factors ◽  
Why Questions

PurposeThis paper aims to define knowledge transfer and small and medium enterprise’s (SME's) effectiveness. This research framework examines how employees understand, create and apply knowledge in a day-to-day working context, and how knowledge and other organisational factors influence knowledge transfer within the organisation.Design/methodology/approachA qualitative research approach was applied. The authors conducted semi-structured group interviews with the members of three departments of a small hi-tech company. All collected data were manually coded, using in vivo coding and discussed among the authors. As the continuation of the semi-structured group interview, the technique of cognitive maps was applied.FindingsAccording to the results, the critical elements of knowledge transfer within small hi-tech companies seem (1) available slack time, (2) reciprocity and level of trust among employees, (3) social capital of employees and (4) practically oriented technical knowledge. It is also noted that the knowledge transfer is carried out to solve the problems identified by the employees, and these seek knowledge directly from the knowledge bearers who represent a kind of organisational memory.Practical implicationsKnowledge transfer in SMEs occurs almost exclusively face-by-face, and individuals involved pay attention to the time required by this process. The co-creation of an organisational space that allows and supports an open discussion within and between departments is therefore of fundamental importance in order not to preclude organisational learning. In addition, non-financial incentives must be established to help transfer tacit knowledge. This allows to overcome the difficulty of employees in recognising the organisational knowledge base that they see above all in themselves.Originality/valueThis paper throws additional light on understanding how knowledge transfer happens within small hi-tech companies. The applied qualitative research methods allow a better understanding of the “how” and “why” questions associated with the social processes surrounding knowledge transfer.

Buyer-assisted lean intervention in supplier firms: a supplier development approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Imranul Hoque
Keyword(s):  
Financial Incentives ◽  
Large Scale ◽  
Qualitative Data ◽  
Research Approach ◽  
Capability Development ◽  
Content Type ◽  
Production Capability ◽  
Lean Tools ◽  
The Right ◽  
The Impact

PurposeThis study aims to investigate how buyer-assisted lean intervention in garment supplier factories affects garment suppliers' productivity and production capability development.Design/methodology/approachEmploying a qualitative research approach and a lean intervention design, a multiple case study method was adopted for this study. Quantitative data on productivity performance and qualitative data on production capability development were collected from a Danish buyer and their four corresponding garment suppliers. Collected data were analysed using standard lean measurement tools and qualitative data analysis techniques.FindingsThis study demonstrates that buyer-assisted lean intervention is a useful strategy for garment suppliers to enhance their productivity and production capability. However, suppliers need to select the right lean tools, ensure seriousness and commitment to lean initiatives, substantial involvement of top management and workers, arrange formal and informal training, provide performance-based financial/non-financial incentives and nurture a learning culture to facilitate suppliers' production capability development.Research limitations/implicationsThis study implemented few lean tools in a single sewing line in four supplier factories for a short intervention duration. Thus, there is a scope for future studies to investigate the impact of the lean intervention on a large scale.Practical implicationsThe findings of this study might bring new insights to the management of buyer and supplier firms concerning how buyers could involve in suppliers' lean intervention initiatives and what suppliers need to ensure to develop production capability.Originality/valueFor the first time, this study engaged a buyer in suppliers' lean intervention initiatives to improve productivity and production capability in the garment industry of a developing country.

scholarly journals Prerequisites for a beneficial knowledge transfer between manufacturing plants

2020 ◽  
Vol 51 (11) ◽  
pp. 2-13
Author(s):  
Maike Scherrer ◽  
Patricia Deflorin ◽  
Levente Szász ◽  
Béla-Gergely Rácz ◽  
Ildikó-Réka Cardoș ◽  
...  
Keyword(s):  
Qualitative Research ◽  
Knowledge Transfer ◽  
Multinational Companies ◽  
Coordination Mechanisms ◽  
Research Approach ◽  
Structured Interviews ◽  
Main Method ◽  
Manufacturing Plants ◽  
Collaborative Tools ◽  
Personal Interaction

The paper aims at exploring the prerequisites for a beneficial knowledge transfer between manufacturing plants of multinational companies (MNCs), by taking the characteristics of the knowledge sending and knowledge receiving plant into consideration. This research seeks to understand how efforts undertaken by manufacturing plants, and how collaborative tools and coordination mechanisms influence a successful knowledge transfer. The study includes thirteen case studies conducted in manufacturing plants from four different European countries (i.e., Switzerland, Romania, Albania, and Macedonia). Given the exploratory nature of this study, the authors used a qualitative research approach. The main method of data collection involved multiple semi-structured interviews at manufacturing plants, uniformly applied in each country in order to observe general patterns across different cases. Their results show that the personal interaction between knowledge sending and receiving plants is more important for a successful knowledge transfer than information systems or prior related knowledge.

Contextual factors of entrepreneurship intention in manufacturing SMEs: the case study of Iran

2020 ◽  
Vol 27 (4) ◽  
pp. 633-657
Author(s):  
Sahar Ahadi ◽  
Sara Kasraie
Keyword(s):  
Qualitative Research ◽  
Small And Medium Enterprises ◽  
Manufacturing Sector ◽  
Contextual Factors ◽  
Analysis Data ◽  
Entrepreneurial Intention ◽  
Entrepreneurial Intentions ◽  
Research Approach ◽  
Personal Factors ◽  
Content Type

PurposeThe purpose of this paper is to establish the contextual factors that influence entrepreneurial intention to start the small and medium enterprises (SMEs) in Iran and to investigate why some manufacturing sector entrepreneurs achieve growth objectives while others do not.Design/methodology/approachIn-depth semistructured interviews of 25 participants were used to investigate the contextual factors of entrepreneurship intention. On the basis of the data collected, a thematic content analysis has been carried out.FindingsA set of contextual and cultural factors has been highlighted by the analysis. Data analysis led to the extraction of three main themes: external, internal and personal factors that were found to be significant determinants of entrepreneurship intention. In relation to the effect of these factors on their entrepreneurial behaviors, it emerged that there were the major barriers to entrepreneurial intentions including lack of resources, financial challenges and economic situation, which affected how they made strategic decisions about their plans. Moreover, the findings show that the key dimensions of organizational structure, public policies, social media, education and soft skills development are vital features and being influential in entrepreneurship.Research limitations/implicationsThe study has industry-specific, size-specific and region-specific limitations. The qualitative research approach affects the generalizable character of the results.Practical implicationsThe research findings have important implications for practicing entrepreneurs, start-ups and policymakers. The manuscript suggests a transition to a more collaborative approach from experts and practitioners in the field through policymakers to tackling the underlying determinants of entrepreneurship intention in Iran as a motive to economic growth. This research is significant since its findings should help regulators and investors better understand the opportunities and threats among manufacturing SMEs. This study implies a step forward in research into the entrepreneurship intention and SMEs literature, since the results differ from the evidence found for large companies in developing countries such as Iran. There is also a great contribution toward the debate regarding the need to consider the context and the type of firm in enterprise development studies.Originality/valueThis is the first empirical study conducted in Iran that explores three key elements of entrepreneurship intention interactively in Iran through qualitative research analysis. The research study fills a literature gap on the determinants of manufacturing SMEs’ functions. This manuscript explores the contextual factors that influence on entrepreneurial behavior in a conflict country context, using a thematic analysis for in-depth results. A new approach to evaluating entrepreneurial opportunities was used. The advantage of this empirical strategy is that it takes into account in more detail the content observations and experiences with the industry-specific insights. It also gives more description about the contingent nature of practice. Moreover, this qualitative research acknowledged the areas of conflict and contradiction around entrepreneurship phenomena among SMEs.

Contemporary diplomatics of the civil and deceased estate case files found at the national archives of Zimbabwe

2015 ◽  
Vol 25 (1) ◽  
pp. 107-120 ◽  
Author(s):  
Sindiso Bhebhe
Keyword(s):  
Qualitative Research ◽  
Academic Research ◽  
Electronic Records ◽  
Research Approach ◽  
Content Type ◽  
National Heritage ◽  
National Archives ◽  
The Status ◽  
The Government ◽  
Developed Nations

Purpose – This paper aims to discuss how the originality, authenticity, reliability and genuineness of legal records found at the National Archives of Zimbabwe (NAZ) are maintained. Provenance issues and their implications in diplomatics are also discussed. It notes that the status quo at the NAZ favours the diplomatic archiving of paper records, while electronic records are neglected. Design/methodology/approach – The paper uses a qualitative research approach. The data will mainly be collected using document analysis augmented by observations from the NAZ. Literature in regard to the Court Legal system of Zimbabwe will be reviewed and this even includes newspaper articles. Academic research papers on the archiving of electronic records in the less developed nations and developed nations will be reviewed also. Findings – The qualitative research approach revealed that the electronic national heritage of Zimbabwe is being lost mainly due to the archaic legislation which is silent on the management of electronic records. The results show again the violation of the sanctity of provenance principles in some selected cases. It was also found that the government is now producing both paper and electronic records, but the National Archives is only archiving paper records, the result of this being the incompleteness of records, thereby negatively affecting their diplomatics. Originality/value – Whereas a lot has been published about the management of electronic records in the developing world, this paper does not try to duplicate that but tries to bring a new dimension into this by showing how the diplomatics of these records is affected.

Sustainability vs economic growth: a third world perspective

2015 ◽  
Vol 11 (4) ◽  
pp. 312-324 ◽  
Author(s):  
Muhammad Arif Mustunsir
Keyword(s):  
Qualitative Research ◽  
Third World ◽  
Developing World ◽  
Social Deprivation ◽  
Natural Capital ◽  
Poverty Line ◽  
Research Approach ◽  
Core Element ◽  
Content Type ◽  
Emerging Nations

Purpose – The rising dominance of sustainable development (SD) and green growth (GG) in contemporary societies have become one of the foremost sources of contentions that most states face today in the developing world. It is often suggested that institutionalizing key policies of the SD and GG present a win-win situation. The purpose of this paper is to scrutinize and evaluate such a debate in the light of existing empirical evidence on SD, GG and economic development (ED). It seeks to answer the question “does the sustainability discourse fit in the modern socioeconomic needs of the developing nations or not.” Design/methodology/approach – This paper adopts a qualitative research technique. It mainly relies on secondary sources of data. In aligning with key technical approach of qualitative research; the secondary sourced data were also subject to content and thematic analyses from which facts, and assumptions were derived to undertake the present study. Findings – The main verdict of the paper is that SD and GG discourses do not fit in the crucial socioeconomic needs of the underdeveloped nations. Endorsing SD and GG policies in emerging countries is essentially about restraining their economic prosperity. In fact, it is an anti-growth agenda in its essence. What makes it anti-growth is the core element of minimal use of critical natural capital to grow economically, which lies at the heart of entire SD and GG. What makes it hard for the emerging nations to comply with core elements of the sustainability is their capacity to comply with alternative growth pathways. Thus, limiting the growth process by promoting the agendas of SD is fundamentally about keeping deprived state/people poor. Research limitations/implications – The work is exclusively limited to the author’s understanding of issues and key concerns of developing world concerning institutionalization of the SD and GG. The author’s comprehension may not fully reflect the foremost concerns of the emerging nations. Moreover, Just a single research approach was employed in this study. A further empirical investigation is required in this field for acknowledging and documenting all the key motives and perspectives of third-world states when endorsing SD and GG policies. Originality/value – The paper sheds light on the political aspects of promoting the SD, and the long-lasting fact that the key concerns of sustainability pose challenges to the very existence poor states in the south. Most of them are highly exposed to socioeconomic shocks. They cannot afford to implement the policies of SD and GG as the majority of their citizens are living under poverty line. The only panacea they have to overcome the existing social deprivation is the massive ED. Furthermore, institutionalizing SD and GG may cause societal clashes in the poor states.

Developing a marketing framework for the bottom of the pyramid consumers

2020 ◽  
Vol 17 (3) ◽  
pp. 455-471
Author(s):  
Mahima Mathur ◽  
Ritu Mehta ◽  
Sanjeev Swami
Keyword(s):  
Qualitative Research ◽  
Design Methodology ◽  
Research Approach ◽  
Bottom Of The Pyramid ◽  
Senior Managers ◽  
Content Type ◽  
Successful Business ◽  
Bop Markets ◽  
Depth Interviews ◽  
Practical Implications

PurposeThis paper develops a comprehensive marketing framework that firms could use as a foundation for developing a successful business model that ensures sustainability in BOP markets.Design/methodology/approachThe study employs a qualitative research approach based on semi-structured in-depth interviews with founders or senior managers of Indian firms who have been successfully operating in the Indian BOP market. The data is then systematically coded and categorized with the help of software to get better insights.FindingsThe findings of the paper indicate that although the traditional 4As of marketing are important, they do not explain the success of firms adequately. Based on the findings of the interviews, we propose an 8A model that comprises the original 4As along with adaptability, assistance, action innovation and accelerating scale.Practical implicationsThe proposed 8A framework would be useful for domestic and multi-national firms aiming to make a foray into the Indian BOP market.Originality/valueThe paper contributes to the literature on the BOP market by identifying the factors important for succeeding in the BOP market. It builds on the 4A model to propose 8As marketing framework in the context of BOP markets.

Adapting research methodology during COVID-19: lessons for transformative service research

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sarah Dodds ◽  
Alexandra Claudia Hess
Keyword(s):  
Qualitative Research ◽  
Support Group ◽  
Research Methodology ◽  
Service Research ◽  
Content Type ◽  
Vulnerable People ◽  
Group Interviews ◽  
Set Up ◽  
Group Interviewing ◽  
Online Group

PurposeCoronavirus disease 2019 (COVID-19) has created a challenging, yet opportunistic, environment in which to conduct transformative service research (TSR) and assess research methodology. The purpose of this paper is to evaluate and gain important new insights of a group interviewing method with vulnerable people and their support group, adapted and transferred online during COVID-19.Design/methodology/approachThis research examines the experiences of 35 participants (nine family groups composed of parents and young people), involved in a research project that explores a sensitive topic, youth alcohol consumption and family communication, that was moved online during lockdown. Researcher reflections on running group interviews face-to-face prior to COVID- 19 and online during lockdown are included in the data.FindingsThematic analysis of participant interviews and researcher reflections reveals four key benefits and three limitations of online group interviews with vulnerable people and their support group. The benefits include being comfortable, non-intrusive and safe; engaging and convenient; online communication ease and easy set-up. The limitations relate to lack of non-verbal communication, poor set-up, and privacy and access issues.Practical implicationsThe global environment is uncertain and being able to implement effective qualitative research online is essential for TSR and service research in the future. This paper provides a step by step procedure for an innovative online group interviewing technique that can be used by TSR and qualitative service researchers.Originality/valueConducting research during a pandemic has provided unprecedented insights into qualitative research approaches and methodology. This paper contributes to literature on service and TSR methodology by providing a framework for researchers to investigate vulnerable groups online in an effective, safe and non-intrusive way. The framework also has the potential to be applied to other service contexts.

scholarly journals Visiting the “enemy”: visitation in politically unstable destinations

2019 ◽  
Vol 74 (3) ◽  
pp. 293-309 ◽  
Author(s):  
Anna Farmaki ◽  
Katerina Antoniou ◽  
Prokopis Christou
Keyword(s):  
Decision Making ◽  
Qualitative Research ◽  
Design Methodology ◽  
Political Environment ◽  
Research Approach ◽  
Structured Interviews ◽  
Content Type ◽  
Stepping Stone ◽  
Travel Decision ◽  
The Way

Purpose This study aims to examine the factors shaping the intentions of people to visit a hostile outgroup. Design/methodology/approach An exploratory, qualitative research approach was followed. Specifically, 77 semi-structured interviews with citizens of the divided island of Cyprus were conducted. Findings This study identifies several categories of visitors and non-visitors, depicted along a continuum, and concludes that there is a multiplicity of factors in the socio-political environment which influence the travel intentions of people. Originality/value This study not only imparts insights into the way travel decision-making evolves in politically unstable situations but also serves as a stepping stone towards understanding the conditions under which reconciliation between hostile nations may be encouraged by travel.

A picture is worth a thousand words: a photo-thematic analysis of city hospitality in municipal popular reporting

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carla Del Gesso
Keyword(s):  
Qualitative Research ◽  
Thematic Analysis ◽  
Information Disclosure ◽  
Best Practice ◽  
Municipal Government ◽  
Supplementary Information ◽  
Research Approach ◽  
Financial Reports ◽  
Content Type ◽  
Qualitative Data Analysis Software

Purpose This paper aims to study the disclosure of information about city hospitality within municipal popular reporting documents, by conducting a photo-thematic analysis of the photographic imagery contained therein. These documents have great potential for integrating supplementary information in a simplified, short and attractive form. Supplementary disclosure by means of pictures, such as that concerning city hospitality, has not previously been researched. Design/methodology/approach This qualitative research uses visual data, specifically photographs, as a data source. To capture city hospitality disclosure, a photo-thematic analysis was conducted on a total of 495 photographs contained in a sample of 30 US municipal Popular Annual Financial Reports singled out for best practice. Photographs were inductively thematized using the qualitative data analysis software “QDA Miner”. Findings The photo-thematic analysis yielded an array of themes and sub-themes important to an overall understanding of municipal government disclosure about city hospitality. Going far beyond hosting the hospitality industry segment, city hospitality proved to be a complex area involving city livability and sustainability; it encompasses environmental and landscape resources, facilities, services, activities, events, culture, history, sociability, innovation and much more. Photographs were able to suitably provide supplementary nonfinancial disclosure in popular reports, conveying a welcoming image to the city’s guests – including both its citizens and visitors – in a timely and appealing way. Originality/value This study is the first to examine information disclosure via photographs in popular reporting, focusing on municipal government disclosures about city hospitality. It, therefore, offers new knowledge in both the areas of city hospitality and popular reporting, using an innovative qualitative research approach which gives insight into the power of pictures to generate and convey information beyond textual data.

Toward an Egyptian managerial framework based on crowdsourcing for open innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahmed Metwaly ◽  
Ali ElKattan ◽  
Menatalla Kaoud
Keyword(s):  
Qualitative Research ◽  
Case Studies ◽  
Open Innovation ◽  
Case Study Research ◽  
Research Approach ◽  
Content Type ◽  
Daily Work ◽  
Advantages And Disadvantages ◽  
High Degree

PurposeThe purpose of the presented research paper is to explore the different aspects of crowdsourcing and its evolution over time. Supported by three different case studies, the research focuses on the different factors that affect crowdsourcing for open innovation. Moreover, the findings give us a proposed managerial framework to be considered when adopting crowdsourcing in addition to factors that proved its huge effect on crowdsourcing activities.Design/methodology/approachA qualitative research approach for this research was the most convenient. It focuses on providing an in-depth understanding of the phenomena. Qualitative research represents the views and perspectives of the participants in a study besides it is driven by a desire to explain these events, through existing or emerging concepts (Yin, 2016). Adopting a case study research method that investigates a contemporary phenomenon (the “case”) in depth and within its real-world context, especially when the boundaries between phenomenon and context may not be evident (Yin, 2018) as in crowdsourcing based business model for open innovation.FindingsThe researchers presented the benefits and challenges when considering crowdsourcing establishing a managerial framework for open innovation. Additionally, the researchers identified the different factors that highly affect crowdsourcing proposing a model that can be used for adopting crowdsourcing. The research also presented insights about how crowdsourcing was introduced in the Egyptian market and how it evolved through the years.Research limitations/implicationsThe study had some limitations to be considered in the following work. Company X used crowdsourcing within a high degree of limitations and confidentially consequently, restricting the effects and results of crowdsourcing. Another limitation was that the study has been only qualitative, and the addition of the quantitative approach will numerically support the findings. Moreover, the research depended on the businesses only as of the source of information and neglected the crowd sample.Practical implicationsThe main aim of this study was to address the lack of research evidence on what it means to adopt crowdsourcing for open innovation in Egyptian firms. The authors have done so by adopting three case studies which enabled them to directly observe and report on the daily work of trust CEOs, with special attention to the practices. Whereby, these executives made themselves knowledgeable for all practical purposes, as dictated by their specific job. Accordingly, the first major contribution of the present research is that it provides much-needed empirical data on the actual practices of crowdsourcing in three Egyptian, yet international companies. Moreover, the results could be used as a guideline when considering crowdsourcing activities highlighting the advantages and disadvantages of such activities.Originality/valueThe paper discusses different perspectives of crowdsourcing presenting a new categorization for its types. Moreover, how these types have been used especially in the Egyptian market. On the other hand, the paper investigated and documented three different sized companies' experiences utilizing crowdsourcing for innovation. The collected information was used to suggest a new model by which companies can avoid the difficulties others had. Moreover, the research highlighted the benefits and challenges of using crowdsourcing for open innovation.

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