Bank of America: Consumers Fight Back

Author(s):  
Russell Walker

On October 6, 2011, President Barack Obama publicly scolded Bank of America for developing a new revenue stream: a $5 monthly fee for all Bank of America debit card holders, which the bank had announced a month earlier. It was a strategy for replacing lost “swipe fee” revenue following the passage of the Dodd-Frank Act and accompanying Durbin Amendment, which capped swipe fees at 21 cents per transaction. This was the culmination of three tumultuous years for the world's largest financial services firm, but would not be the end of its public affairs challenges. The president's public critique of Bank of America came in response to and helped exacerbate consumer anger about the bank's monthly fee, changes across the banking sector, and general discontent with Wall Street. Bank of America's situation was complicated further by ongoing legal action following acquisitions of Merrill Lynch and Countrywide, which hurt the firm's shareholders and led to large-scale employee layoffs. In this case study, students will be challenged to analyze how Bank of America could have better managed the competing interests of different stakeholders, including shareholders, employees, regulators, customers, and the public.

2020 ◽  
pp. 1-37
Author(s):  
Irene K. F. Kirchner

The discussion of the sharia-compliancy of cryptocurrencies is shaped by the competing interests of legislators, the business and banking sector, private investors and, finally, religious scholars whose conclusions are diverse and often contradictory. This essay provides an overview of historical and modern Islamic conceptions of commodities and property, money, and contract of sale laws, and how they relate to cryptocurrencies such as Bitcoin. In doing so, I respond to the most frequent concerns of Muslim scholars: the volatility and speculative nature of cryptocurrencies, security issues and, most commonly, the claim that cryptocurrencies are not ḥalāl because they have no intrinsic value. Finally, I show the consequences of different lines of argument for the sharia compliancy of cryptocurrencies in a case study of four cryptocurrencies: Bitcoin, OneGramCoin, Steemit and Nexo.


Author(s):  
Narsaiah Neralla

The demonetisation footstep by the Government of India twisted complicated influences in the economy. Complete sectors of the economy had faced and produced mixed sensation results over the decision of demonetisation. India’s financial services struggled with demonetisation; on the other hand demonetisation affects utmost over the banking sector because it is substantial influenced services to transform money circulation in an Indian economy. Eradicating components of currency notes from circulation in an economy is demonetisation. It is as the processes of components of money are denied the status of legal tender. Consequently, ceased currency notes will not be account as valid currency in an economy. The term ‘demonetization’ is an instrument to shrink Inflation, Black Money, Corruption and terror funding, this step discourages a cash dependent economy in India. Government of India drive towards demonetisation has given a strong push to the popularity of digital banking and made helps with the alternative arrangements of e-banking and e –wallet to trade and commerce. Exploring the demonetisation emergence in an economy and impact on banking services ecosystem dynamics, this study take an abductive approach anchored in over 4 years of case study data regarding. The present study foremost intention is to be analysing the demonetisation impact over banking loans and advances. In this regard the present study is to be examining the pre demonetisation and post demonetisation period.


2021 ◽  
Vol 4 (1) ◽  
pp. 43-56
Author(s):  
Angela Senter ◽  
Mark Beattie ◽  
Demi Deng

Large event security has become increasingly complex over the past 20 years. Security incidents have included headline tragedies such as the Las Vegas shooting in 2017 and the Boston Marathon bombing in 2013. Spokane, Washington, has been no exception to the need to enhance guest security for large-scale events, as evidenced by the Hoopfest gang-related shooting in 2010 and the Martin Luther King Jr. Day bombing attempt in 2011. Balancing the interests of stakeholders has become challenging for event management professionals in both planning and operations phases. Security strategies and trainings designed for security and guest service staff are critical for the success of new protocols. Transparent communication to the public is crucial for the event's success and the guarantee of guest satisfaction. This case study aims to document the leadership decisions made to enhance security for large-scale events held in Downtown Spokane and the Spokane Arena. Focusing on several tipping points, the leadership decisions and implementation are chronicled as a case study, along with the decisions and protocols that continue to influence large event security in the Spokane area. This study will benefit other event planners and venues as they face security system upgrades, protocols, and implementation.


Author(s):  
Rafael A. Gonzalez ◽  
Alexander Verbraeck ◽  
Ajantha Dahanayake

Coordinating the response of multiple public agencies to a large-scale crisis is a challenge that has been studied predominantly according to the information-processing view. In this paper, the authors extend this view with the notion of emergence giving special attention to information and communication technology (ICT). The extended framework is applied in a case study of crisis response exercises in the public sector. The findings suggest that current practices concentrate on standards and hierarchy, but mutual adjustment and emergent coordination also occur and are susceptible to analysis and equally relevant to understand coordination practices. In addition, ICT can provide information processing capabilities needed for coordination but may also create information processing needs by increasing the volume of data and the interconnectedness of responders. Applying the extended framework improves the understanding of coordination and forms the basis for its future use in designing ICT to support coordination in crisis response and e-government.


2010 ◽  
Vol 6 (4) ◽  
pp. 25-44 ◽  
Author(s):  
Rafael A. Gonzalez ◽  
Alexander Verbraeck ◽  
Ajantha Dahanayake

Coordinating the response of multiple public agencies to a large-scale crisis is a challenge that has been studied predominantly according to the information-processing view. In this paper, the authors extend this view with the notion of emergence giving special attention to information and communication technology (ICT). The extended framework is applied in a case study of crisis response exercises in the public sector. The findings suggest that current practices concentrate on standards and hierarchy, but mutual adjustment and emergent coordination also occur and are susceptible to analysis and equally relevant to understand coordination practices. In addition, ICT can provide information processing capabilities needed for coordination but may also create information processing needs by increasing the volume of data and the interconnectedness of responders. Applying the extended framework improves the understanding of coordination and forms the basis for its future use in designing ICT to support coordination in crisis response and e-government.


2013 ◽  
Vol 29 (3) ◽  
pp. 209-219
Author(s):  
Harry Derbyshire

The first major posthumous London revival of a play by Harold Pinter was Moonlight at the Donmar Warehouse in April 2011. There was a striking difference between the critical reception of this production and the way the play had been greeted on its 1993 premiere, when Moonlight – then framed as Pinter's return after fifteen fallow years and a number of increasingly controversial political interventions – prompted an extremely mixed response. In 2011, by contrast, the critical community was more or less united. This progression can be seen to illustrate more than just the benefits of hindsight, and in this article Harry Derbyshire considers responses to Moonlight in 1993 and 2011 as a means of illuminating the range of competing interests that underlie the journalistic and academic infrastructure within which the merits of cultural products are assessed. He also considers the emotional investment commentators often have in the triumphs and reversals of those they follow on the public and cultural stage. Harry Derbyshire's doctorate, on ‘Harold Pinter: Production, Reception, Reputation 1984–1999’, is from King's College London, and he currently lectures in Drama and English at the University of Greenwich. Publications include articles on Roy Williams, on human rights and verbatim theatre, and on the Reminiscence Theatre Archive of Pam Schweitzer, recently acquired by Greenwich.


2014 ◽  
Vol 18 (1) ◽  
pp. 15-22
Author(s):  
Mark D. Law ◽  
Gary Robson

This case study outlines a project launched by the Wall Street West organization, a data redundancy system in Northeastern Pennsylvania which provides backdrop for financial institutions located in New York City. The purpose of this study is threefold. First, the history on the importance of business continuity plans in a post 9/11 world is explored. Second, the Federal Reserve Board, the Office of the Comptroller of the Currency, and the Securities and Exchange Commission recommendations regarding Disaster Recover, in addition to the requirements of The Sarbanes-Oxley Act, are reviewed. Lastly, an overview of Wall Street Wests effort is provided, looking at some of the strategic advantages to locate in Northeastern Pennsylvania and demonstrating the important resources provided by Wall Street West to protect the nations national security. Conclusions and case use recommendations are presented as this case is ideally suited for use in an Accounting Information Systems course at either the undergraduate or graduate level creating an awareness of the importance of business continuity planning.


2018 ◽  
Vol 13 (4) ◽  
pp. 994-1006
Author(s):  
Subhas C. Misra ◽  
Kriti Doneria

Purpose Cloud computing is rapidly becoming the new norm of doing business. Lately, the extent of virtualization has enabled full-fledged cloud solution to become affordable, quantitatively and/or qualitatively. The purpose of this study is to explore the former in detail. In this paper, implementation of cloud-based services in the financial services, intermediaries and banking industry where security has always been the greatest concern are studied through actor-based stakeholder modelling. Drivers for adoption, benefits and trade-offs and challenges have been discussed in detail through a hypothetical comprehensive case study of a bank. Design/methodology/approach An actor-dependency-based technique for analyzing and modelling requirements prior to changes and charting out roadmap and rationale behind it all has been used. Through the use of i* modelling, dependencies and relationships between various stakeholders have been studied. Further, how decision makers in the financial services industry evaluate, consolidate and finally migrate to a new architecture is also explored. Findings Two hypothetical use cases on a hypothetical bank referred to as “The Bank” illustrate the technique and possible roadmap for implementation. Originality/value To the best of knowledge in the public domain, no similar work has been carried out with the perspective of modelling stakeholders and change management configuration in the financial services using cloud. This approach is valuable for augmenting technological advancements with business insights and spotting value in synergies of the sectors whenever and wherever apparent.


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