Image of the destination in knowledge management for the reactivation of the tourism economy in the face of Covid-19

The image of the destination is a central process in the tourism agenda. The establishment of a model or explanatory includes predictive variables the satisfactory experience in terms of transfer, stay and return. In this way, the objective of this work is to demonstrate the axes, trajectories and relationships between the determining variables of the destination image in order to anticipate knowledge management scenarios aimed at reactivating the tourist economy. A correlation work was carried out to with a selection of sources indexed to international repositories, considering the search for keywords in the period of the pandemic. The results show homogeneous random effects that suggest risk thresholds for the decision - making of the tourist experience based on its predictors, although these findings correspond to a data tracking and processing system that can be developed according to the prevalence of the literature.

Residents’ Perceptions of Small-scale Rural Events: A Dual Theory Approach

Previous studies have focused on residents’ perceived impacts on the host communities (perceived impacts at community level), and neglected residents’ perceptions of event impacts on their personal lives (perceived impacts at individual level). Built upon social exchange theory and social representation theory, this study explored how local residents perceived the impacts of small-scale recurring events in a rural area. A total of 208 valid responses were obtained through a self-administrated online survey. Paired sample t-tests and independent samples t-tests were employed to test the hypotheses. The results showed that rural residents perceived greater economic, social and environmental impacts at the community level than the individual level. Residents’ reliance on tourism influenced their perceptions of the event impacts. Finally, implications for local government and event organizers were discussed.

Applying Crowd Risk Mitigation Technologies in Urban Sport Events

In recent years, the need for advanced precautions for mitigating the risks imposed by events, which involve high volumes of people in shared spaces, has multiplied. The occurrence of COVID-19 pandemic has further altered event practices, spaces, and event attendees’ mindsets in large-scale events. Proper crowd management not only seeks to prevent acts of violence and injury, but in today’s event environments; efforts should be consciously applied to reduce the spread of respiratory infections such as COVID-19. As the events industry continues to evolve and face new limitations, ways in which event organizers respond must evolve as well. Smartphone technologies are opening new ways for event organizers to communicate with and monitor attendees. This case study explores current crowd management strategies, analyzes the gaps in widely used models, and finally proposes event management technologies trending in the field.

Social Impacts of Tourism Perceived by Host Communities – A Review Paper

This study aims to explore the major social impacts of tourism experienced by residents in different societies and of different cultural backgrounds as well as the managerial ramifications for future tourism development. It is a descriptive, literature-rich study that investigates fifteen case studies primarily focusing on the positive/ negative social impacts of tourism as seen by residents or local community, a review of the theoretical concepts related to the topic, and factors that cause the positive and negative social impacts.

Large Event Security - A Case Study of Spokane Events, WA

Large event security has become increasingly complex over the past 20 years. Security incidents have included headline tragedies such as the Las Vegas shooting in 2017 and the Boston Marathon bombing in 2013. Spokane, Washington, has been no exception to the need to enhance guest security for large-scale events, as evidenced by the Hoopfest gang-related shooting in 2010 and the Martin Luther King Jr. Day bombing attempt in 2011. Balancing the interests of stakeholders has become challenging for event management professionals in both planning and operations phases. Security strategies and trainings designed for security and guest service staff are critical for the success of new protocols. Transparent communication to the public is crucial for the event's success and the guarantee of guest satisfaction. This case study aims to document the leadership decisions made to enhance security for large-scale events held in Downtown Spokane and the Spokane Arena. Focusing on several tipping points, the leadership decisions and implementation are chronicled as a case study, along with the decisions and protocols that continue to influence large event security in the Spokane area. This study will benefit other event planners and venues as they face security system upgrades, protocols, and implementation.

Application of Data Analytics in the Events Industry

This research examined the data analytics practices used within the events industry and the value of such applications. This study consisted of an interpretive case review of current companies within the events industry. The interview process explained the current practices being used to collect and analyze data. The common themes revealed data analytics are being used to evaluate, redesign, and enhance company performance, marketing strategy, decision guidelines, and economics. The study shows data collection and analysis is mostly focused on determining what consumers want and are looking for within the industry. The findings of this study support the importance of applying data analytics within industry-related companies to be financially successful and maintain market-share. Both the results from this study and the literature used indicate the significance of data analytics and the tremendous amount of opportunity buried beneath the application of data, although there is still room for growth.

Dining satisfaction with quick service restaurants among college students

The purposes of this research were to investigate the reasons why college students enjoy fast food and why fast food is popular among college students. There were 313 respondents participating in this study. The majority of them were male, between 18-24 years of age, single, and they were freshmen and sophomores. On average, they visited the restaurant 3 times a week. Friends and family were their major source of information, followed by drive-by, the restaurant sign, social media, and billboard. Respondents were most satisfied with billing was accurate, operation hours were convenient, received food as ordered, menu was easy to read and order, and seat availability. Those who were satisfied with the restaurant would come back and recommend their friends and relatives to patron the restaurant.

Sports tourism events and socio-economic well-being of the host communities: Motivations and benefits from an emerging destination

Travel and tourism industry has been considered as a major catalyst for local community development. As an alternative way of involving the host community in tourism activities directly, sports tourism aims to enable the hosts to earn income. Host community is an important stakeholder in tourism, their wellbeing is directly proportional to sustainable tourism. Nairobi city has hosted several sports tourism events for decades, but little has been documented on how such events promote the socio-economic wellbeing of the host community. This research sought to put sports tourism events into limelight by looking at the perceived motivational factors behind hosting of sports tourism events and to assess the socio-economic benefits of hosting sports tourism events. A cross-sectional research design was used in the study with a total of 404 respondents. Questionnaires and interviews were used to collect data from informants in three stadia. Descriptive, thematic analysis and inferential statistics were used for data analysis. The major motivating factors for hosting sports tourism event were good infrastructure, expected benefits and availability of accommodation facilities. The main benefits of hosting sports tourism events were identified as employment opportunities and increased trade for local businesses. A number of recommendations were made.

Pandemic (COVID-19) Implications: Recommendations for the Events and Tourism Industry

This article reviews The implications of the COVID-19 pandemic on the events and tourism industry. The negative impact of COVID-19 on hotel performance worldwide was identified. Also, the effect of shutdown for a short period was compared worldwide. The lesson learned identifies the events and tourism trends during a pandemic and ideas for the survival of the event and tourism industry during a pandemic. Recommendations were also drawn for event and tourism professionals for advancing virtual or hybrid meetings or events during a pandemic.

Male vs. Female Sustainable Technology Usage in the Lodging Industry

Although sustainability applications/technology are a key focus in the lodging industry, this area of study is relatively new and requires more investigation. The current study examined whether there are gender differences in the perceptions of sustainable practices and technology in the hotel industry. An online survey asked participants’ opinions about sustainable practices and technology such as eco-friendly heating and energy, waste reduction technology, sustainable laundry, lighting technology, paperless transactions, and hotel specific sustainable apps. The result indicated that ease of use is perceived differently by females and males.