Crisis leadership competencies: the facility management sector in Thailand

Facilities ◽  
2019 ◽  
Vol 37 (13/14) ◽  
pp. 881-896 ◽  
Author(s):  
Boonkiat Wisittigars ◽  
Sununta Siengthai
Keyword(s):  
Crisis Management ◽  
Emergency Preparedness ◽  
Delphi Technique ◽  
Large Scale ◽  
Principal Component ◽  
Leadership Competencies ◽  
Facility Management ◽  
Crisis Leadership ◽  
Human Resource Managers ◽  
Content Type

Purpose This paper aims to identify crisis leadership competencies in the facility management (FM) sector in Thailand. Design/methodology/approach The Delphi technique was used in three rounds of opinion evaluation from 24 Thai FM experts, based on which a large-scale questionnaire survey instrument was developed and administered. Of the 350 questionnaires distributed, 290 usable questionnaires were obtained (82.85 per cent response rate). Factor analysis was used to reveal important leadership competencies for managing facilities in crisis situations. Findings The Delphi technique identified 32 potential FM crisis leadership competencies. Of these, principal component analysis revealed 29 significant competencies. These competencies were grouped, using factor loadings, into five different competencies: emergency preparedness; crisis communication; emotional intelligence; leadership skills; and problem-solving. Emergency preparedness was found to be the most important leadership competency in FM crisis management. Research limitations/implications This study is limited to the experiences of FM experts in Thailand. Its empirical results can help human resource managers to develop appropriate training programs and policies for FM practitioners, as well as to help junior FM practitioners develop competencies essential for leaders in the FM sector. Originality/value This is a novel empirical study of leadership competencies in a growing business sector in Thailand (FM) and possibly other countries in the Asian region. Leaders in FM can benefit from recognizing the leadership competencies that are critical during crisis management.

Developing facilities management (FM) competencies for Malaysia

2018 ◽  
Vol 16 (2) ◽  
pp. 157-174 ◽  
Author(s):  
Syahrul Nizam Kamaruzzaman ◽  
Nik Elyna Myeda ◽  
Emma Marinie Ahmad Zawawi ◽  
Rozita Mohamed Ramli
Keyword(s):  
Emergency Preparedness ◽  
Service Level Agreement ◽  
Service Level ◽  
Facility Management ◽  
Facilities Management ◽  
Content Type ◽  
Space Planning ◽  
Operational Space ◽  
Technology Service ◽  
Management Association

Purpose The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and operational levels, to propose a set of FM competencies for an enhanced FM industry in Malaysia. Design/methodology/approach The overall focus for this paper is to discuss on the area for each level of competencies for asset and facilities management (AFM). This is done through a questionnaire survey focusing on the competency areas posed by FM companies in Malaysia and a comparison review of all FM levels as outlined by the international professional bodies, namely, International Facility Management Association, British Institute of Facilities Management and Royal Institute of Chartered Surveyors. This paper also looks at formulating a holistic framework for an effective AFM for the benefit of FM industry in general and Malaysian FM industry specifically. Findings The findings indicate that among the significant factors for the respective strategic, tactical and operational practice of FM are strategic: managing change, benchmarking and strategic facilities planning; tactical: risk management, emergency preparedness, FM technology, service-level agreement and supply management; and operational: space planning and management. This study also proposes a set of holistic FM competency areas which can be implemented by the FM industry in Malaysia. Originality/value This research sets a baseline for a set of FM competencies, an area of FM which has not been regulated in the FM practice in Malaysia.

New Zealand ShakeOut exercise: lessons learned by schools

2016 ◽  
Vol 25 (4) ◽  
pp. 550-563 ◽  
Author(s):  
Karlene S. Tipler ◽  
Ruth A. Tarrant ◽  
David M. Johnston ◽  
Keith F. Tuffin
Keyword(s):  
New Zealand ◽  
Emergency Response ◽  
Emergency Preparedness ◽  
Design Methodology ◽  
Large Scale ◽  
Lessons Learned ◽  
Content Type ◽  
School Based ◽  
Emergency Events ◽  
Practical Implications

Purpose – The purpose of this paper is to identify lessons learned by schools from their involvement in the 2012 New Zealand ShakeOut nationwide earthquake drill. Design/methodology/approach – The results from a survey conducted with 514 schools were collated to identify the emergency preparedness lessons learned by schools through their participation in the ShakeOut exercise. Findings – Key findings indicated that: schools were likely to do more than the minimum when presented with a range of specific emergency preparedness activities; drills for emergency events require specific achievement objectives to be identified in order to be most effective in preparing schools; and large-scale initiatives, such as the ShakeOut exercise, encourage schools and students to engage in emergency preparedness activities. Practical implications – Based on the findings, six recommendations are made to assist schools to develop effective emergency response procedures. Originality/value – The present study contributes to the ongoing efforts of emergency management practitioners and academics to enhance the efficacy of school-based preparedness activities and to, ultimately, increase overall community resilience.

scholarly journals Stress and stress management in European crisis managers

2016 ◽  
Vol 5 (1) ◽  
pp. 66-81 ◽  
Author(s):  
Mirjam Haus ◽  
Christine Adler ◽  
Maria Hagl ◽  
Markos Maragkos ◽  
Stefan Duschek
Keyword(s):  
Stress Management ◽  
Crisis Management ◽  
Disaster Response ◽  
Large Scale ◽  
Emergency Services ◽  
Psychosocial Support ◽  
Management Strategies ◽  
Structured Interviews ◽  
Content Type ◽  
Crisis Managers

Purpose – The purpose of this paper is to examine specific stressors and demands, perceived control, received support and stress management strategies of crisis managers (i.e. executives and supervisors of organizations involved in disaster response) in the context of large-scale missions. Design/methodology/approach – Totally, 31 semi-structured interviews with crisis managers were conducted in five European countries and analyzed with the qualitative text analysis method GABEK®. Findings – The sample reported high demands and various sources of stress, including event-specific stressors as well as group specific, occupational stressors such as responsibility for decision making, justification of failures or dealing with press and media. While possibilities for control were perceived as limited during large-scale missions, organizational and peer support played an important role in mitigating mission-related stress. Effective stress management strategies were reported as crucial to ensure successful crisis management, and a need for more comprehensive stress management trainings was emphasized. Originality/value – While stressors and coping strategies in first responders and emergency services personnel have been previously examined, corresponding research regarding the professional group of crisis management leaders remains scarce. Therefore, this study makes an important contribution by examining influential stressors within the work environment of crisis managers and by identifying starting points and requirements for stress management trainings and psychosocial support programs.

Crisis leadership from the perspective of employees during the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jaimee Felice Caringal-Go ◽  
Mendiola Teng-Calleja ◽  
Edna P. Franco ◽  
Jason O. Manaois ◽  
Rae Mark S. Zantua
Keyword(s):  
Leadership Development ◽  
Leadership Competencies ◽  
Crisis Leadership ◽  
Development Programs ◽  
Leadership Development Programs ◽  
Content Type ◽  
Norms And Values ◽  
Taking Charge ◽  
And Behaviors ◽  
Difficult Times

PurposeThe purpose of the paper is to identify traits and behaviors of organization leaders that were deemed helpful by employees during the COVID-19 pandemic.Design/methodology/approachThis is an exploratory qualitative study that utilized online surveys. Data from 155 participants were subjected to content analysis.FindingsSeveral interrelated traits and behaviors of effective crisis leadership were identified. These were clustered into three superordinate themes – attending to the person, taking charge and showing the way forward and sustaining the spirit.Research limitations/implicationsFindings from this paper can be furthered by conducting quantitative studies to validate themes and/or test a conceptual model of effective crisis leadership. Gathering data from other populations at different points in time during the COVID-19 pandemic may also be useful.Practical implicationsA review of leadership development programs and organization norms and values is recommended in order to ensure that they are consistent with crisis leadership competencies.Originality/valueThis paper helps address the gap on follower-centered perspectives about organizational leadership responses to crises and highlights the importance of care and compassion in leading employees during difficult times.

Do sukuk spur infrastructure development?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Houcem Smaoui ◽  
Karim Mimouni ◽  
Ines Ben Salah
Keyword(s):  
Principal Component Analysis ◽  
Stock Market ◽  
Large Scale ◽  
Banking System ◽  
Principal Component ◽  
Component Analysis ◽  
Market Development ◽  
Infrastructure Development ◽  
Content Type ◽  
Market Expansion

Purpose This paper aims to examine the effect do Sukuk Spur Infrastructure Development of Sukuk market expansion on infrastructure development for a sample of 15 emerging countries over the period 1997–2018. The paper also compares the role of Sukuk in infrastructure development to that of the size of the banking system, bond market development and stock market development. Design/methodology/approach A novel index of infrastructure development is constructed via principal component analysis. This index is regressed on Sukuk market development and other macroeconomic and institutional variables. To tackle the problems of heteroscedasticity and the existence of serial correlation in the residuals, the panel model is estimated using the generalized least squares (GLS) procedure with random effects and robust standard errors. Findings The evidence shows that a well-developed Sukuk market contributes to the expansion of the country’s infrastructure, whereas a larger banking system and a better capitalized stock market do not have any significant effect on infrastructure development. Surprisingly, well-developed bond markets jeopardize infrastructure expansion, thereby pointing to a potential crowding-out effect between Sukuk and bonds in financing infrastructure investments. Additionally, per capita GDP and education are positively related to infrastructure development, whereas inflation has a negative effect on the country’s proliferation of infrastructure. Originality/value This study uses a novel infrastructure index via principal component analysis and shows that Sukuk markets fill an important gap in the financing of large-scale and long-term projects. This result is novel and has not been documented in previous research.

Leveraging culture and leadership in crisis management

2019 ◽  
Vol 43 (5/6) ◽  
pp. 554-569 ◽  
Author(s):  
Raka M. Bhaduri
Keyword(s):  
Organizational Culture ◽  
Conceptual Framework ◽  
Crisis Management ◽  
Leadership Competencies ◽  
Crisis Response ◽  
Organizational Crisis ◽  
Content Type ◽  
Cultural Elements ◽  
Research Propositions ◽  
High Flexibility

Purpose The purpose of this paper is to explore the relationship of organizational culture, leadership and crisis management through exploration of these three constructs with respect to crisis management. Design/methodology/approach In this paper, a conceptual framework has been proposed that is based on the literature findings of organizational culture, leadership and crisis management. Two types of cultural elements are used; internal versus external focus and low versus high flexibility. Organizational crisis management process is explained through the five-stage life cycle, including signal detection, prevention, damage containment, recovery and learning. Four types of leadership are included; directive, transactional, cognitive and transformational that are critical during crisis management. Five research propositions have been proposed for each stage of crisis management. Findings Five research propositions have been proposed based on the stages of crisis management. Research limitations/implications The conceptual framework needs to be tested for validity. More research is needed on how changing demographics and technology affect these constructs. Organizations need to develop through reflective practices that focus on leadership competencies and crisis-prone culture to tackle any crisis event. Practical implications Organizations need to develop leadership competencies and crisis-prone culture. Organizations needs to be reflective on their practices. Originality/value The proposed conceptual framework is an expanded version of the crisis response leadership matrix (CRLM) model of Bowers et al. (2017). In this paper, an unique concept is presented by aligning leadership, culture and crisis management with respect to each stage of crisis management and types of crisis.

Emergency preparedness and disaster recovery in the US post 9/11

2009 ◽  
Vol 7 (3) ◽  
pp. 212-223 ◽  
Author(s):  
Victoria Hardy ◽  
Kathy O. Roper ◽  
Suzanne Kennedy
Keyword(s):  
Emergency Preparedness ◽  
Disaster Recovery ◽  
Facility Management ◽  
Future Research ◽  
Content Type ◽  
Recovery Planning ◽  
Preparedness Planning ◽  
The Usa ◽  
Improved Performance ◽  
The Many

PurposeThe purpose of this paper is to determine how facility managers currently plan for emergencies and disaster recovery. Although preparation and drills have been demonstrated to improve lifesaving and business recovery capabilities, many organisations still do not have these plans. The scope of unpreparedness and reasons for lack of preparation were key issues, along with preferred methods to gain support for setting up plans.Design/methodology/approachOnline surveys sent to members of facility management (FM) groups within the USA were utilised. Qualified FM professionals made them relevant survey groups.FindingsWith 78 percent of respondents responsible for their organisation's emergency preparedness planning, only 87 percent in 2007 and 92 percent in 2008 actually have these plans in place. Reasons for lack of plans included “other priorities taking precedence” and “lack of personnel to address the issue”. Provision of sample or boilerplate templates could result in improved performance.Research limitations/implicationsUS FM professionals were surveyed. Results in non‐US locations may provide different information; locations with strong mandates for emergency/disaster plans would be expected to have better results. Industry types were not identified in this initial research data; however, future research could help to align specific industries' needs.Practical implicationsDespite 11 September and other tragedies, many organisations are still delaying or not understanding the importance of emergency/disaster recovery plans for their employees and business continuity.Originality/valueDirect feedback from FM professionals was utilised to understand emergency preparedness/disaster recovery planning. This is the first survey to report details of the many organisations still lacking these critical plans.

Financial distress determinants among SMEs: empirical evidence from Sweden

2020 ◽  
Vol 47 (3) ◽  
pp. 547-560 ◽  
Author(s):  
Darush Yazdanfar ◽  
Peter Öhman
Keyword(s):  
Financial Crisis ◽  
Financial Distress ◽  
Large Scale ◽  
Global Financial Crisis ◽  
Binary Logistic Regression ◽  
Data Availability ◽  
Cross Sectional ◽  
Data Set ◽  
Content Type ◽  
The Global Financial Crisis

PurposeThe purpose of this study is to empirically investigate determinants of financial distress among small and medium-sized enterprises (SMEs) during the global financial crisis and post-crisis periods.Design/methodology/approachSeveral statistical methods, including multiple binary logistic regression, were used to analyse a longitudinal cross-sectional panel data set of 3,865 Swedish SMEs operating in five industries over the 2008–2015 period.FindingsThe results suggest that financial distress is influenced by macroeconomic conditions (i.e. the global financial crisis) and, in particular, by various firm-specific characteristics (i.e. performance, financial leverage and financial distress in previous year). However, firm size and industry affiliation have no significant relationship with financial distress.Research limitationsDue to data availability, this study is limited to a sample of Swedish SMEs in five industries covering eight years. Further research could examine the generalizability of these findings by investigating other firms operating in other industries and other countries.Originality/valueThis study is the first to examine determinants of financial distress among SMEs operating in Sweden using data from a large-scale longitudinal cross-sectional database.

scholarly journals Content-Based Estimation of Brain MRI Tilt in Three Orthogonal Directions

2021 ◽  
Author(s):  
Pooja Prabhu ◽  
A. K. Karunakar ◽  
Sanjib Sinha ◽  
N. Mariyappa ◽  
G. K. Bhargava ◽  
...  
Keyword(s):  
Large Scale ◽  
Brain Mri ◽  
Similarity Measures ◽  
Principal Component ◽  
Brain Anatomy ◽  
Morphological Operations ◽  
Mr Images ◽  
Tilt Correction ◽  
Brain Mr Images ◽  
The Brain

AbstractIn a general scenario, the brain images acquired from magnetic resonance imaging (MRI) may experience tilt, distorting brain MR images. The tilt experienced by the brain MR images may result in misalignment during image registration for medical applications. Manually correcting (or estimating) the tilt on a large scale is time-consuming, expensive, and needs brain anatomy expertise. Thus, there is a need for an automatic way of performing tilt correction in three orthogonal directions (X, Y, Z). The proposed work aims to correct the tilt automatically by measuring the pitch angle, yaw angle, and roll angle in X-axis, Z-axis, and Y-axis, respectively. For correction of the tilt around the Z-axis (pointing to the superior direction), image processing techniques, principal component analysis, and similarity measures are used. Also, for correction of the tilt around the X-axis (pointing to the right direction), morphological operations, and tilt correction around the Y-axis (pointing to the anterior direction), orthogonal regression is used. The proposed approach was applied to adjust the tilt observed in the T1- and T2-weighted MR images. The simulation study with the proposed algorithm yielded an error of 0.40 ± 0.09°, and it outperformed the other existing studies. The tilt angle (in degrees) obtained is ranged from 6.2 ± 3.94, 2.35 ± 2.61, and 5 ± 4.36 in X-, Z-, and Y-directions, respectively, by using the proposed algorithm. The proposed work corrects the tilt more accurately and robustly when compared with existing studies.

scholarly journals Principal component analysis tomography in near-infrared integral field spectroscopy of young stellar objects – I. Revisiting the high-mass protostar W33A

2021 ◽  
Vol 503 (1) ◽  
pp. 270-291
Author(s):  
F Navarete ◽  
A Damineli ◽  
J E Steiner ◽  
R D Blum
Keyword(s):  
Large Scale ◽  
Near Infrared ◽  
Rotation Axis ◽  
Principal Component ◽  
Young Stellar Objects ◽  
High Mass ◽  
Continuum Emission ◽  
Rotating Disc ◽  
Stellar Objects ◽  
K Band

ABSTRACT W33A is a well-known example of a high-mass young stellar object showing evidence of a circumstellar disc. We revisited the K-band NIFS/Gemini North observations of the W33A protostar using principal components analysis tomography and additional post-processing routines. Our results indicate the presence of a compact rotating disc based on the kinematics of the CO absorption features. The position–velocity diagram shows that the disc exhibits a rotation curve with velocities that rapidly decrease for radii larger than 0.1 arcsec (∼250 au) from the central source, suggesting a structure about four times more compact than previously reported. We derived a dynamical mass of 10.0$^{+4.1}_{-2.2}$ $\rm {M}_\odot$ for the ‘disc + protostar’ system, about ∼33 per cent smaller than previously reported, but still compatible with high-mass protostar status. A relatively compact H2 wind was identified at the base of the large-scale outflow of W33A, with a mean visual extinction of ∼63 mag. By taking advantage of supplementary near-infrared maps, we identified at least two other point-like objects driving extended structures in the vicinity of W33A, suggesting that multiple active protostars are located within the cloud. The closest object (Source B) was also identified in the NIFS field of view as a faint point-like object at a projected distance of ∼7000 au from W33A, powering extended K-band continuum emission detected in the same field. Another source (Source C) is driving a bipolar $\rm {H}_2$ jet aligned perpendicular to the rotation axis of W33A.

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