Critical assessment of success factors of mass collaboration: a case of Jordanian retail companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amer Hatamleh ◽  
Anas Ghassan Kanaan
Keyword(s):  
Collaborative Learning ◽  
Success Factors ◽  
Organizational Context ◽  
Statistical Significance ◽  
Critical Assessment ◽  
Retail Sector ◽  
Survey Questionnaire ◽  
Content Type ◽  
Mass Collaboration

Purpose This study aims to carry out the critical assessment of success factors of mass collaboration in the context of retail companies operating in Jordan. Design/methodology/approach This study is quantitative in nature in which data has been gathered from the primary sources of information through a survey questionnaire. The employees and managers from the retail sector of Jordan have been considered. Confirmatory factor analysis has been carried out to determine the reliability and validity of the factors that are included in the research model. Quality of model and predictive prevalence has been tested with the help of determining the R-square of the model. Path assessment has also been done as a part of data analysis to assess the statistical significance of the association between different factors and the success of a mass collaboration. Findings The analysis determined that organizational structure, the mechanism in collaborative learning along with technologies adopted in collaborative learning, evaluation of learner’s performance and quality of knowledge has a significant effect on mass collaboration within the context of the retail sector in Jordan. Research limitations/implications The context of this research is the Jordanian retail sector; hence, it is very concise and cannot be necessarily applied within the context of other industries. This research has adopted a quantitative design where the data was collected with the help of a survey questionnaire based on the close-ended questionnaire. This has limited the answers to the available options given. Originality/value The originality of this study has been ensured by carrying out a primary survey with the employees and managers belonging to the Jordanian retail sector to the promising approach to create agile knowledge and share to enhance the organizational context.

scholarly journals Mass Collaboration and Learning: Opportunities, Challenges, and Influential Factors

2019 ◽  
Vol 9 (13) ◽  
pp. 2620 ◽  
Author(s):  
Majid Zamiri ◽  
Luis M. Camarinha-Matos
Keyword(s):  
Collaborative Learning ◽  
Success Factors ◽  
Virtual Communities ◽  
Organizational Structures ◽  
Influential Factors ◽  
Significant Shift ◽  
Mass Collaboration ◽  
Large Numbers ◽  
Learning Techniques

Learning ecosystems can benefit from mass collaboration where large numbers of minds collectively drive intellectual efforts to learn in the form of knowledge building and sharing. Mass collaborative learning represents a significant shift away from traditional teacher-centered approach towards a self-directed model in virtual communities in which contributing members take on creative roles to maximize their learning and that of their peers. In order to design, implement, and exploit such a learning approach, influencing constituents should be identified, and appropriate conditions need to be provided. This study aims to systematically review recent literature with a view to identifying relevant affecting constituents and success factors for mass collaboration and learning—namely, the type of organizational structures, collaborative learning techniques, adopted technologies, and methods for evaluating the quality of both members’ performance, and co-created knowledge. Therefore, 100 related papers are collected, and their findings are critically evaluated. The results of evaluation are then addressed and discussed.

scholarly journals Evaluation of edna: arts and dance for older people

2016 ◽  
Vol 20 (1) ◽  
pp. 46-56 ◽  
Author(s):  
Ann Skingley ◽  
Stephanie De'Ath ◽  
Luci Napleton
Keyword(s):  
Quality Of Life ◽  
Mixed Methods ◽  
Older People ◽  
Statistical Significance ◽  
Small Scale ◽  
Control Group ◽  
Life Questionnaire ◽  
Content Type ◽  
Art Forms

Purpose – The purpose of this paper is to evaluate the impact on health and well-being of participation in dance and arts activities by older people living in the community. Design/methodology/approach – A small-scale, mixed methods research design comprising pretest-posttest evaluation of a three month dance and arts programme. Two groups of older people underwent physical measures and completed a self-report quality of life questionnaire. Written comments and interview data were also gathered. Findings – Physical tests (n=14) demonstrated improvements in posture, shoulder mobility and balance in both groups following the intervention, with some measures reaching statistical significance. Quality of life evaluations (n=21) also showed improvement, with the mental health subscale reaching statistical significance. Qualitative data showed that participants enjoyed the programme and felt physical, psychological and social benefits. Research limitations/implications – The research involved only a small sample of volunteers and a limited programme length which limits its generalisability. The absence of a control group means that causality cannot be inferred. Future research should extend recruitment to a wider geographical area and a longer intervention which includes a control group. Practical implications – Future arts interventions for older people should include consultation prior to, and throughout the project. Commissioners should consider supporting arts for health projects, building in additional funding for evaluative work. Originality/value – This study has added to the evidence base through combining art forms within a mixed methods framework, illustrating the interplay between the art forms, the outcomes and the potential role of social context.

Coaching: from challenge to opportunity

2016 ◽  
Vol 35 (4) ◽  
pp. 448-463 ◽  
Author(s):  
Athanassios Mihiotis ◽  
Niki Argirou
Keyword(s):  
Design Methodology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Clear Understanding ◽  
Critical Factors ◽  
Current Form ◽  
Content Type ◽  
Critical Success ◽  
Development Tool

Purpose – The purpose of this paper is to present coaching opportunities and applications in the workplace as well as to point out that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. A further purpose of this paper is to gain some insight regarding several critical success factors are not well understood by organizations and to identify possible areas for improvement for them. Design/methodology/approach – The authors first presents the environment in which coaching was developed, from which disciplines was it affected, and how it was shaped into its current form. Then the authors focus on coaching used as a business development tool and critical factors that play an important role in the effectiveness of coaching from the organizations’ side are presented. The paper ends with some qualitative conclusions. Findings – The value that organizations realize form coaching is proportional to the quality of coaching delivered. Organizations that invest in quality coaches, have, themselves, a clear understanding of what coaching really is and actively support coaching initiatives at every aspect of coaching’s procedure, can reap the greatest benefits from it. Originality/value – Several studies have been conducted to determine the organization-dependent factors that affect coaching and the quality of the result. However, do date it has not been highlighted that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. Furthermore, possible areas for improvement for companies are identified regarding several critical success factors that are not well understood by them.

Evaluating service quality in the higher education sector in Iran: an examination of students’ perspective

2017 ◽  
Vol 10 (2) ◽  
pp. 146-155 ◽  
Author(s):  
Satar Rezaei ◽  
Behzad Karami Matin ◽  
Mohammad Hajizadeh ◽  
Ali Soroush ◽  
Zahra Mohammadi ◽  
...  
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Socioeconomic Development ◽  
Statistical Significance ◽  
Educational Services ◽  
Content Type ◽  
Significance Level ◽  
Five Dimensions ◽  
Quality Of Higher Education

Purpose Education is a human right and access to high quality education is key to sustainable socioeconomic development. Improving the quality of higher education institutes is essential for generating the productive human resources. Assessing the quality of higher education from the students’ perspective can be considered a crucial factor in the monitoring of service quality in universities. The purpose of this paper is to evaluate the quality of educational services in a higher education institute, the Kermanshah University of Medical Sciences (KUMS), in the west of Iran. Design/methodology/approach A multistage sampling method was used to select 346 students from the KUMS, who were enrolled in the second semester of the academic year 2015-2016. The SERVQUAL questionnaire was used to gather data on students’ perceptions and their expectations about the quality of educational services. The authors used a statistical significance level of 0.05 to examine the gap between the students’ expectations and their perceptions of service quality in five dimensions, namely tangibles, responsiveness, reliability, empathy and assurance. Findings The results showed that there was a negative service quality gap in all five dimensions. The overall mean score of students’ expectations and their perceptions was 3.19±0.44 and 2.4±0.45, respectively. The score gap between the overall mean score of perceptions and expectations of students was −0.79, which was statistically significant (p<0.0001). The highest and lowest quality gaps were related to the assurance (−0.84) and tangible (−0.70) dimensions, respectively. Originality/value The study indicated that the quality of educational services provided in the KUMS did not meet students’ expectations in five dimensions of service quality. Thus, it warrants further investigations to determine how to improve the quality of educational services in higher education institutes such as the KUMS.

Relationships between supply performance of pharmacies in Chile and their quality of customer service

2018 ◽  
Vol 12 (4) ◽  
pp. 433-446
Author(s):  
Fernando Rojas ◽  
Giulani Coluccio ◽  
Juan Vega
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Structural Equation ◽  
Structural Model ◽  
Structural Equation Models ◽  
Statistical Significance ◽  
Measurement Scales ◽  
Content Type ◽  
Practical Implications

Purpose This paper aims to describe relationships between constructs adapted to the pharmaceutical field with respect to the measurement of the supply chains strategic and operational performance in private pharmacies, relating it to the quality of service perceived by users. Design/methodology/approach Relationships among the indicated constructs were validated through the use of structural equation models. This study includes the use of questionnaires adapted and applied to suppliers (pharmaceutical chemists and supply staff), operational managers (pharmacy assistants) and users (patients and clients) who visit different segments of pharmacies, such as chain businesses and independents located in the region of Valparaíso, Chile. The sample collected information from 128 establishments and 601 people, through which different relationships between segments were compared. Findings A structural model was validated on the basis of statistical principles. Furthermore, positive relationships were observed in the constructs studied where pharmacy chains had a statistical significance of less than 5 per cent between the responsibility of the supply process and the experience of the users, whereas independent pharmacies had a very significant causal relationship between operational managers and users. Practical implications The proposal can help predict the quality of service perceived by the user based on the behavior of sales and supply staff, which may be similar in other markets with similar characteristics. Originality/value The structural model proposed is original and adapts measurement scales validated from previous studies to be able to apply them in the pharmaceutical retail market.

Empirical investigation of contributions of 5S practice for realizing improved competitive dimensions

2018 ◽  
Vol 35 (3) ◽  
pp. 779-810 ◽  
Author(s):  
Jugraj Singh Randhawa ◽  
Inderpreet Singh Ahuja
Keyword(s):  
Success Factors ◽  
Discriminant Validity ◽  
Statistical Significance ◽  
Cost Optimization ◽  
Research Work ◽  
Successful Implementation ◽  
Content Type ◽  
Manufacturing Organizations ◽  
Post Hoc ◽  
Safety Enhancement

Purpose The purpose of this paper is to evaluate the capabilities of 5S program to meliorate the different competitive dimensions of manufacturing organizations and extracts the various significant factors which influence its successful implementation. Design/methodology/approach The paper involves empirical study of responses collected from various manufacturing organizations to investigate the inter-relationships between various 5S implementation success factors and competitive dimensions parameters through different statistical techniques. The study deploys Bonferroni post hoc test to establish the statistical significance of competitive dimensions improvements, progressively accrued over a reasonable period of time, through holistic 5S implementation. Findings The study validates the contributions of 5S program toward realization of significant improvements of various competitive dimensions such as overall organizational achievements, production achievements, quality and continuous improvement achievements, cost optimization achievements, employee-related achievements, effective workplace utilization and safety enhancement achievements accrued by Indian manufacturing organizations. Finally the discriminant validity test has been used in the study for classifying highly successful and moderately successful organizations. Originality/value The research aims to empirically test the relationships among various 5S implementation constructs and competitive dimensions parameters constructs in manufacturing organizations. The research work establishes that 5S initiatives have effectively contributed for realization of significant competitive dimensions, progressively from introduction to maturity phases. The research highlights the key significant implications for manufacturing managers.

scholarly journals What matters in business incubation? A literature review and a suggestion for situated theorising

2014 ◽  
Vol 21 (4) ◽  
pp. 602-622 ◽  
Author(s):  
Nicholas Theodorakopoulos ◽  
Nada K. Kakabadse ◽  
Carmel McGowan
Keyword(s):  
Situated Learning ◽  
Success Factors ◽  
Theoretical Perspective ◽  
Critical Role ◽  
Critical Assessment ◽  
Future Research ◽  
Business Incubation ◽  
Content Type ◽  
Critical Success

Purpose – The purpose of this paper is twofold: first, to provide a critical assessment of the literature on business incubation effectiveness and second, to submit a situated theoretical perspective on how business incubation management can provide an environment that supports the development of incubatee entrepreneurs and their businesses. Design/methodology/approach – The paper provides a narrative critical assessment of the literature on business incubation effectiveness. Definitional issues, performance aspects and approaches to establishing critical success factors in business incubation are discussed. Business incubation management is identified as an overarching factor for theorising on business incubation effectiveness. Findings – The literature on business incubation effectiveness suffers from several deficiencies, including definitional incongruence, descriptive accounts, fragmentation and lack of strong conceptual grounding. Notwithstanding the growth of research on this domain, understanding of how entrepreneurs and their businesses develop within the business incubator environment remains limited. Given the importance of relational, intangible factors in business incubation and the critical role of business incubation management in orchestrating and optimising such factors, it is suggested that theorising efforts would benefit from a situated perspective. Originality/value – The identification of specific shortcomings in the literature on business incubation highlights the need for more systematic efforts towards theory building. It is suggested that focusing on the role of business incubation management from a situated learning theory perspective can lend itself to a more profound understanding of the development process of incubatee entrepreneurs and their firms. Theoretical propositions are offered to this effect, as well as avenues for future research.

The composition of employment in new innovative firms

2015 ◽  
Vol 22 (1) ◽  
pp. 143-159
Author(s):  
Arndt Lautenschläger
Keyword(s):  
Professional Education ◽  
Success Factors ◽  
Temporary Employment ◽  
University Education ◽  
Firm Level ◽  
Content Type ◽  
Occupational Position ◽  
Innovative Firms ◽  
Short Run

Purpose – The paper explores the composition of employment in new innovative firms. The purpose of this paper is to shed some light on the mixture of job positions at the firm level measured by employees’ occupational position, their qualification and specialisation, as well as their origin. As there is little known about the structure and quality of employment in new firms, insights are helpful for policymakers who are engaged in regional development and job creation. Design/methodology/approach – The database used for analysis comes from an interdisciplinary study on human-related success factors of business start-ups in the German state of Thuringia. Data were collected by means of 399 face-to-face interviews with the sole founder or the leading entrepreneur of a start-up firm. The findings are based on a multivariate data analysis using regression models. Findings – The results indicate that temporary employment is more likely inherent in fast growing firms. Academic spin-offs prefer to hire people with a university education and scientific background. Furthermore, it is found that manufacturing firms have a relatively higher demand for staff with a professional education as well as a technical background. However, there is no support for the thesis that innovative firms contribute to combating structural unemployment at least in the short run. Research limitations/implications – Results are limited to a particular geographical region. Researchers are strongly encouraged to conduct further research on the topic. Practical implications – The paper includes implications for policymakers in the field of unemployment reduction and employment creation. Originality/value – The paper explores the link between innovation and the quality of employment in new business ventures. This approach is in contrast to the bulk of other studies dealing with new employment generation in terms of numbers.

Six Sigma in healthcare: a systematic review of the literature

2018 ◽  
Vol 35 (5) ◽  
pp. 1075-1092 ◽  
Author(s):  
Jiju Antony ◽  
Pruksathorn Palsuk ◽  
Sandeep Gupta ◽  
Deepa Mishra ◽  
Paul Barach
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Six Sigma ◽  
Success Factors ◽  
Quality Of Healthcare ◽  
Healthcare Sector ◽  
Content Type ◽  
Six Sigma Methodology ◽  
Six Sigma Approach

Purpose The purpose of this paper is to illustrate the systematic role played by Six Sigma methodology in improving the quality of healthcare. The literature review identifies the relevant opportunities for successful introduction and development of Six Sigma approach in healthcare sector. Design/methodology/approach A systematic methodology to identifying literature on Six Sigma in healthcare is presented. Web of Science, Medline, Emerald Insight, ASQ and ProQuest databases (1998-2016) were searched, and 68 papers of fair methodological quality were identified. Findings The findings of the systematic review reveal a growing interest in research on Six Sigma adoption in healthcare. The findings indicate that Six Sigma applications in healthcare have been focused on the entire hospital with no real focus on a particular department or function. The key findings on benefits, success factors, challenges and common tools of Six Sigma from the existing literature are also presented in the paper. Research limitations/implications The papers included in the systematic review were peer-reviewed papers available in English. Due to these limitations, relevant papers may have been excluded. Moreover, the authors have excluded all conference and white papers for their inclusion in this study. Originality/value This paper can serve as a guide on how Six Sigma approach can be applied to improve the quality of healthcare. The authors also believe that this is possibly the most comprehensive systematic literature review on the topic and will set the foundation for various research avenues based on the key findings of this study.

Evolving readiness index for overhauling the retailing sector through retailing process reengineering implementation

2014 ◽  
Vol 20 (6) ◽  
pp. 844-864
Author(s):  
Sidhartha S. Padhi ◽  
Sarat K. Jena ◽  
Ingmar Zanger ◽  
Kanwal Kapil
Keyword(s):  
Success Factors ◽  
Analytic Network Process ◽  
Management Control ◽  
Process Reengineering ◽  
Retail Sector ◽  
Modeling Framework ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Priority Weights ◽  
Retail Outlets

Purpose – The purpose of this paper is to examine the state of readiness of the Indian retailing sector for the implementation of mobile retailing applications. It also identifies the most critical success factors (CSFs) for mobile retailing implementation through retailing process reengineering (RPR) framework. Design/methodology/approach – This paper attempts to identify a few CSFs through questionnaire survey and interview, subsequently establishing the inter-factor relationships through interpretive structural modeling framework and computing the priority weights of the interrelated factors using analytic network process. Finally, the authors compute the retailers’ RPR implementation readiness indices for mobile retailing using Multi-Level data envelopment analysis methodology. Findings – The 11 CSFs have been identified. Out of these, two factors namely Strategic Alignment and Management Control and Quality Contribute profoundly for mobile retailing implementation. Finally, a readiness index has been computed for implementation of mobile retailing in the selected retail outlets through RPR framework. Research limitations/implications – Only a few selected large retail outlets have been considered in this study and the sample size was modest. This study only revolves around the Indian retail sector. Practical implications – This study can be used as a decision support system for mobile retailing implementation in Indian retail sector. Moreover, based on the results of this study, a few retail outlets are completely ready for mobile retailing implementation. Apart from them, the other retail outlets can improve their readiness index by emphasizing on performance scores of the CSFs. Originality/value – Due to the scanty literature on mobile retailing, this study contributes to the mobile retailing body of literature in three ways: first, identification of CSFs in mobile retailing; second, interrelationship among the factors; and third, proposes a rational framework to compute retail outlets’ readiness indices for the implementation of mobile retailing through RPR framework.

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