scholarly journals Stakeholder preference mapping: the case for built heritage of Georgetown, Malaysia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Eric C.W. Lou ◽  
Angela Lee ◽  
Yoke Mui Lim
Keyword(s):  
Stakeholder Management ◽  
Management Plan ◽  
Heritage Management ◽  
Management Process ◽  
Content Type ◽  
Built Heritage ◽  
Preference Mapping ◽  
Stakeholder Identification ◽  
Mapping Approach ◽  
Heritage Site

PurposeWhile there is an established body of literature that discusses the importance of stakeholder management, and also the need for involvement of all stakeholders so that all values of a heritage site can be captured in a heritage management plan, the concepts are not generally developed in ways that make them useful in practice. This research seeks to bring greater clarity to the practice of stakeholder engagement in built heritage, so that organisations can manage their stakeholders in ways that meet their strategic goals. This study proposes a novel method to identify stakeholders, a stakeholder preference mapping approach, which will depict their influence on decisions based on a of power-interest scale.Design/methodology/approachThis research posits a stakeholder preference mapping approach. Virtual Stakeholder Groups (VSG) were identified and stakeholder's significance impacts were measured using the RIBA Plan of Work 2013 to determine in-depth consideration of each stakeholder's power and interest against differing stages of a heritage project. Participants were convened through a 5-day workshop, consisting of 20 Malaysian and 19 international participants (80% academics and 20% Malaysian civil servants). The Multi-Attribute Decision Analysis (MADA) technique was then used to demonstrate how stakeholder identification and analysis can be used to help heritage teams meet their mandates.FindingsThe research identified eight virtual VSG (Extremist, Expert, Economic, Social, Governance and Tourists) and their scale of power-interest influence at different stages of the heritage management process. The findings reveal varying levels of engagement from each of the different groups of stakeholders at each work stage – with Stage 5 (Construction) being the least engaged.Originality/valueIt is anticipated that through stakeholder preference mapping, heritage teams can increase the robustness of their strategies by identifying and effectively managing the important concepts; heritage teams can effectively manage the interface between the many (often competing) demands of differing stakeholders. Using Georgetown as a case study, the research team were able to delineate the interaction and interplay between the various stakeholders in the complex decision-making processes for a UNESCO heritage site. Applying the RIBA 2013 Plan of Work as a framework to the heritage management process enables a formalised mapping approach to the process.

Uncovering the impediments to successful built heritage management using stakeholder analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Asma Bashir ◽  
Vikas Sawhney
Keyword(s):  
Thematic Analysis ◽  
Stakeholder Analysis ◽  
Regional Level ◽  
Heritage Management ◽  
Stakeholder Collaboration ◽  
Content Type ◽  
Built Heritage ◽  
Attribute Analysis ◽  
Heritage Site ◽  
Stakeholder Interactions

PurposeThe purpose of this paper is to understand various organizational and operational impediments to successful built heritage management at a regional level from the perspective of stakeholder theory.Design/methodology/approachAn exploratory study was conducted in Jammu city of India wherein total of 16 interviews using a semi-structured questionnaire were done with officials (N = 6), organization members (N = 7), local organization heads (N = 3) and 30 local residents. Thematic analysis and stakeholder analysis were used to identify themes and examine the relationships between stakeholders.FindingsSix themes were derived from thematic analysis. The results from stakeholder attribute analysis and studying stakeholder interactions show that lack of trust, skewed power relation and lack of communication among stakeholders are some of the factors that hinder successful heritage management at the Mubarak Mandi heritage complex. The study emphasizes the dimension of “authenticity” be added to existing discourse of heritage management in India ensuring commoditization does not override authenticity and integrity of heritage site.Originality/valueThe results of this study are useful in understanding challenges of heritage management in India at regional level. Using stakeholder analysis the study adds a managerial perspective to the existing heritage management discourse in India by providing empirical insights into developing stakeholder collaboration.

Knowledge of tourist spatial behaviour to improve Melaka world heritage site management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nurul Diyana Md Khairi ◽  
Hairul Nizam Ismail ◽  
Syed Muhammad Rafy Syed Jaafar
Keyword(s):  
World Heritage ◽  
Management Plan ◽  
Heritage Management ◽  
World Heritage Site ◽  
Gps Tracking ◽  
Spatial Behaviour ◽  
Spatial Characteristics ◽  
Content Type ◽  
Inaccurate Information ◽  
Heritage Site

Purpose The paper aims to comprehensively use the knowledge of tourist spatial behaviour to improve World Heritage Site (WHS) management. Efficient heritage management can be achieved if critical aspects such as tourist spatial activities were better and comprehensively understood, primarily at the micro-level. Inaccurate information on these essential aspects will potentially cause problems in managing a WHS and compromises its Outstanding Universal Value. This study aims to extend the knowledge of tourist spatial behaviour by including the non-spatial and spatial characteristics of the tourists to better manage a WHS. Design/methodology/approach This study uses a trip diary and a GPS tracking app with 384 free independent tourists as the study respondents. Melaka WHS was chosen as the study area. The data were complemented by an aggregative analysis method to extract different discrete patterns based on individual itineraries. Findings This paper indicates a noticeable relationship between individuals’ non-spatial and spatial characteristics. It suggests that integrating these two characteristics can provide more comprehensive knowledge of tourist behaviour. Originality/value This paper provides a different perspective to improving WHS management by determining the operative tools to develop an effective visitor management plan.

scholarly journals Community perception of heritage values regarding a global monument in Ghana: Implications for sustainable heritage management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Justice Mensah
Keyword(s):  
Local Community ◽  
Economic Benefits ◽  
Heritage Management ◽  
Local People ◽  
Inclusive Development ◽  
Content Type ◽  
Heritage Sites ◽  
Heritage Site ◽  
The People ◽  
Limited Opportunity

Purpose Scholarly discourses regarding heritage values for sustainable heritage management abound in heritage literature but appear elitist as they tend to exclude the perspectives of the people at the lower echelons of society. The study explored the values ascribed to a global heritage monument by the people living around a global heritage site in Ghana and the implications of their perceptual values for sustainable heritage management. Design/methodology/approach This study used the qualitative design. It was guided by Costin’s heritage values, community attachment theory and values-based approach to heritage management. Data was gathered from the local people living close to the heritage site, and the staff of Museums and Monuments Board at the heritage site. Data were gathered through focus group discussions and in-depth interviews and analysed using the thematic approach and most significant stories. Findings The results revealed that the local people were aware of the economic, aesthetic, historic, symbolic and informational values of the heritage monument but showed little attachment to the monument. The main reasons for the low attachment were the limited opportunity for them to participate in the management of the monument, and the limited opportunity for direct economic benefits from the heritage asset. Research limitations/implications A comprehensive understanding of heritage monument management that reflects the perspectives and values of the local people is imperative. Practical implications United Nations Education, Scientific and Cultural Organisation and Ghana Museums and Monuments Board could consider a more community-inclusive heritage management framework that takes cognizance of local values and perspectives to ensure sustainable heritage management and development. Social implications The values and perspectives of the local community matter in heritage management. The heritage authorities need to engage more with the community people and educate them on the best practices regarding the sustainable management of World Heritage Sites. Originality/value This paper argues that the management of global heritage sites should not be elitist in orientation and character. It should respect the principle of community participation for inclusive development.

The development of legal framework for the management of World Heritage Sites in Oman: a case study on Bahla Oasis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohamed Ali Mohamed Khalil ◽  
Eman Hanye Mohamed Nasr
Keyword(s):  
Cultural Heritage ◽  
World Heritage ◽  
Heritage Management ◽  
World Heritage Site ◽  
Content Type ◽  
World Heritage Sites ◽  
Heritage Sites ◽  
Heritage Site ◽  
The World ◽  
Heritage Legislation

PurposeThe study aims to analyze the development of Omani heritage legislation against the UNESCO World Heritage Convention (WHC), 1972 and WHC Operational Guidelines (WHC-OGs) to predict the possible effects of the recent developments on the management of the World Heritage Site in Oman.Design/methodology/approachThis study discusses the development of the heritage protection legislation in Sultanate of Oman since 1970; it analyses the Omani Cultural Heritage Law 35/2019 against the recommendations of the UNESCO WHC as well as the requirements of the World Heritage Operational Guidelines. Moreover, the research investigates the possible effects of the recent heritage legislation developments on the management of Bahla Fort and Oasis in Oman, which is the first Omani World Heritage Site and the only site with special management regulations.FindingsThe paper outlines the effects of both the Omani Cultural Heritage Law 35/2019 and the Special Management Regulations 81/2019 on the implementation of the Bahla Management Plan. Additionally, the research establishes how the customization of heritage legislation as a special heritage management regulation facilitates the implementation of national legislation to solve specific local problems.Originality/valueThe study establishes the significance of developing comprehensive legislation to protect and manage the rich Omani cultural heritage and World Heritage Sites in alignment with the WHC and the WHC-OGs.

scholarly journals Architect and craftsperson: project perceptions, relationships and craft

2020 ◽  
Vol 14 (3) ◽  
pp. 423-438 ◽  
Author(s):  
Johnathan Djabarouti ◽  
Christopher O'Flaherty
Keyword(s):  
Design Methodology ◽  
Building Materials ◽  
Heritage Management ◽  
Professional Relationships ◽  
Professional Relationship ◽  
Effective Interactions ◽  
Content Type ◽  
Built Heritage ◽  
Project Outcomes ◽  
Project Outcome

PurposeArchitects and craftspeople work together on complicated built heritage projects as part of a diverse multidisciplinary team. Effective interactions and collaborations between them can lead to a more successful project outcome; however, differing perceptions of each other can cause professional relationship tensions, communicative barriers and disharmony.Design/methodology/approachThrough the analysis of online surveys completed by architects and craftspeople, this study examines the contemporary relationship between the two groups, including the architect's perceptions of the function of traditional building craft within their day-to-day role.FindingsFindings suggest that whilst both groups agree that the craftsperson is an essential specialist on a built heritage scheme, there are contradictory perceptions with regard to the architect's role. Despite these differences, the results suggest that architects are open to accommodating more exposure to craftspeople and traditional building craft within their day-to-day role – believing they would learn more about building materials, make better practical decisions and understand craftspeople better. More importantly, this study proposes that a focus on craft would break down communicative and perceptual barriers, in turn improving relationships and project outcomes.Originality/valueThe study strongly suggests that traditional building craft can form an essential, tangible bond between architects and craftspeople by increasing focus on relationships and learning. The insights offered are relevant not only to those in the fields of architecture and traditional building craft but also to those involved in heritage management, as well as other professional roles, who may benefit from the use of craft as a method to repair professional relationships, as well as historic buildings.

Bridging planned conservation and community empowerment: Portuguese case studies

2018 ◽  
Vol 8 (2) ◽  
pp. 179-193 ◽  
Author(s):  
Teresa Cunha Ferreira
Keyword(s):  
Case Studies ◽  
Methodological Approach ◽  
Sharp Decrease ◽  
Local Communities ◽  
Community Empowerment ◽  
Heritage Management ◽  
Conservation Strategies ◽  
Content Type ◽  
Built Heritage ◽  
Ecological Resources

Purpose In the present-day context of a sharp decrease in economic and ecological resources, planned conservation and community empowerment are key strategies for sustainable heritage management, because of their cost effectiveness, increased preservation of authenticity and socially development. However, there are still very few practical implementations, so the purpose of this paper is to present applied research to real case studies, as well as to demonstrate that preventive-planned conservation is increasingly successful when linked with the empowerment of local communities and users. Design/methodology/approach This paper proposes a methodology that focuses on two complementary aspects: planned conservation (material component) – undertaken directly on buildings, through inspection, monitoring, maintenance and repair activities; community empowerment (intangible component) – afforded indirectly to users, through participatory strategies and training in prevention, maintenance and use. Findings Based on an estimation of costs, this paper suggests that preventive-planned conservation strategies (pre-damage) can be one-third cheaper than the reactive and interventionist approach (post-damage). Moreover, this study also develops innovative ICT tools for the planned conservation of the built heritage, namely a specifically designed computer software/App (“MPlan”) that can be used to compile maintenance plans. Originality/value The case studies are among the first applications of preventive-planned conservation strategies to the built heritage in Portugal. Different types of case studies are provided to better illustrate the methodological approach adopted and the results obtained. Special attention is given to the Romanesque Route, a cultural itinerary with 58 monuments (monasteries, churches, bridges, towers and a castle). illustrated manuals contribute to the empowerment of local communities and users.

Authenticity in cultural built heritage: learning from Chinese Indonesians’ houses

2019 ◽  
Vol 38 (2) ◽  
pp. 262-278
Author(s):  
Asmarani Februandari
Keyword(s):  
Cultural Values ◽  
Life Story ◽  
Participant Observation ◽  
Heritage Management ◽  
Content Type ◽  
Minority Community ◽  
Built Heritage ◽  
Life Story Interview ◽  
Interview Participant ◽  
Inclusive Society

Purpose The purpose of this paper is to explore authenticity conception of cultural built heritage. As a core of heritage management, authenticity is often seen as a validation of certain identity. In the cultural built heritage context, authenticity is vital for the community, particularly the ethnic minority community, because it can be viewed as a tool to tackle discrimination and misrecognition issues. Design/methodology/approach This research was conducted in two Indonesian Chinatowns, namely, Lasem and Semarang Chinatowns. An ethnography method was employed to address the research aim. Four techniques to carry out data collection were used in this research; they were life story interview, participant observation, documentary research and physical observation through house tour. Two theories were used to analyse the data, and they were Technologies of the Self from Foucault and Habitus from Bourdieu. Findings Result shows that authenticity conception in cultural built heritage is not fixed because it lies on the immaterial aspect (the community’s cultural values) that is continuously reinvented. This research also reveals that the immaterial aspect of cultural built heritage, the community’s cultural values, becomes the core of the conception of authenticity. These cultural values become the foundation for the community to create their cultural built environment. Social implications This research brings an important perspective on authenticity to be applied in heritage management. Interestingly, by adopting this perspective, heritage management could become a tool to create an inclusive society. Originality/value This research offers a unique perspective on heritage authenticity, which was constructed through sociological and materiality approach.

Applying the MOA (motivation-opportunity-ability) model for the evaluation of residents' participation in built heritage rehabilitation: the case of Constantine

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Iqbal Benedjma ◽  
Aissa Mahimoud
Keyword(s):  
Structural Equation ◽  
Legal Framework ◽  
Equation Model ◽  
Sem Analysis ◽  
Heritage Management ◽  
Content Type ◽  
Factors Affecting ◽  
Built Heritage ◽  
Means And Ends ◽  
Local Decision

PurposeIt has been widely recognised that the participation of residents is a significant issue in contemporary urban heritage conservation. However, studies confirm that the reasons behind residents' engagement are still difficult to assess, particularly in emerging countries. This paper aims to evaluate the factors that incite or prevent residents from participating in built heritage rehabilitation in the old city of Constantine, by applying the motivation-opportunity-ability (MOA) model.Design/methodology/approachA questionnaire-based survey was used to collect information from the residents. The collected data were then analysed using the structural equation model (SEM).FindingsThe findings show that the most significant factors affecting residents' participation were related to their motivations and abilities. Interestingly, factors related to the opportunities did not influence participation. Thus, autonomous rehabilitation according to the residents' motivation and abilities is more likely to be adopted.Research limitations/implicationsThese findings are limited to the selected sample, and some variables have been eliminated through the SEM analysis.Originality/valueHowever, as a first attempt to study residents' participation in built heritage rehabilitation in Constantine, the paper proposes a different perspective for assessing participation by considering its means and ends simultaneously. The paper also provides guidance to local decision-makers to improve the legal framework by implementing factors that encourage residents' involvement in sustainable heritage management.

scholarly journals PPP projects: improvements in stakeholder management

2019 ◽  
Vol 27 (2) ◽  
pp. 544-560 ◽  
Author(s):  
Chika Amadi ◽  
Pat Carrillo ◽  
Martin Tuuli
Keyword(s):  
Stakeholder Management ◽  
Road Transportation ◽  
Dynamic Identification ◽  
Middle Income ◽  
Content Type ◽  
Middle Income Countries ◽  
Stakeholder Identification ◽  
Wide Range ◽  
External Stakeholders ◽  
Low And Middle Income

Purpose The implementation of public–private partnerships (PPPs), particularly in low- and middle-income countries, has been hampered by external stakeholders’ opposition leading to the failure of several projects. The purpose of this paper is to develop a framework to improve external stakeholder management in PPP projects. Design/methodology/approach Two case studies consisting of 23 interviews with a wide range of internal and external stakeholders were employed. This was supplemented with a focus group approach to validate the framework. Findings A new framework for the management of external stakeholders is developed. It encompasses new features such as the dynamic identification of stakeholders at each project phase and their corresponding interests. Research limitations/implications The scope is road transportation projects in Nigeria and thus the recommendations may not be globally applicable. Practical implications The findings can help the public sector and their agencies to manage external stakeholders and maintain successful relationships on PPP projects. Originality/value The paper contributes to existing knowledge in four key areas: it confirms that the skill and actions of internal stakeholders are vital to the stakeholder management process; it shows that one-off stakeholder identification proposed in literature is a flawed approach; it proposes that the identification of external stakeholders’ interests be dynamic; and it adds the perspective of low- and middle-income countries in stakeholder management in PPP projects.

Authenticity and relocation of built heritage: the urban transformation of Kiruna, Sweden

2017 ◽  
Vol 7 (2) ◽  
pp. 110-128 ◽  
Author(s):  
Jennie Sjöholm
Keyword(s):  
Structural Change ◽  
Urban Planning ◽  
Urban Areas ◽  
Planning Process ◽  
Urban Transformation ◽  
Historic Buildings ◽  
Content Type ◽  
Conservation Practice ◽  
Built Heritage ◽  
Heritage Site

Purpose The purpose of this paper is to investigate how different notions about the conservation of built heritage develop in a situation of structural change that demands either the demolition or relocation of a large number of historic buildings. Design/methodology/approach The analysis is based on a case study of the on-going urban transformation of the Swedish mining town Kiruna. The investigation was based on the text analysis of urban planning documents and media reporting, which was used to distinguish stakeholders’ positions towards conservation based on authenticity aspects. Findings The conservation goals of the urban planning process are unclear and the stakeholders have conceptually different views regarding which parts of the town’s built heritage are of significance, which negatively affects the ability to make well informed, transparent and intelligible management decisions. Stakeholder views on the management of built heritage span from the relocation of a few, single historic buildings to maintaining the integrity of the town as a heritage site by moving a significant number of buildings. Research limitations/implications The Kiruna case, being exceptional because conservation in situ is impossible, has the potential to highlight the relation between single historic buildings and the integrity of an urban heritage site, as well as implications for conservation on the urban scale. Originality/value This investigation contributes to knowledge of built heritage in situations of structural change, which is of concern for planning and conservation practice. Currently, many urban areas are under pressure of transformations or destruction.

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