Open innovation for sustainability through creating shared value-role of knowledge management system, openness and organizational structure

2020 ◽  
Vol 24 (10) ◽  
pp. 2491-2511 ◽  
Author(s):  
Sushil S. Chaurasia ◽  
Natashaa Kaul ◽  
Babita Yadav ◽  
Dhirendra Shukla
Keyword(s):  
Knowledge Management ◽  
Organizational Structure ◽  
Open Innovation ◽  
Management System ◽  
Knowledge Management System ◽  
Shared Value ◽  
Content Type ◽  
Body Of Knowledge ◽  
Creating Shared Value ◽  
Different Levels

Purpose This paper aims to identify the prominent themes of open innovation for sustainability (OIS) and establish their inter-relationships. Moreover, it examines the importance of success factors (i.e. knowledge management system, openness and organizational structure) and their configuration for co-creating shared value for OIS in manufacturing micro small and medium enterprises. Design/methodology/approach The first stage of investigation determines the relationship between concepts using the bibliometric technique. The second stage examines predictors (e.g. knowledge management system, openness and organizational structure) that contribute to the desired outcomes (creation of shared value in OIS) through necessary condition analysis. Findings The investigation demonstrates that all three conditions are necessary for (at different levels) creating shared values for OIS. More specifically, the investigation shows that the different levels of creation of shared value outcomes do require organizations to configure organizational interventions at different levels of the knowledge management system, openness and organizational structure. Practical implications To use the concept of open innovation (OI), organizations need to expand their view beyond their existing resource pool and business environment, to include their partners and stakeholders for more inclusivity. Such creation of shared value for OI does require active participation, interaction and collaboration with both manufacturer, retailers and other stakeholders, for developing an insight in creating value for sustainability problem-solving context. Originality/value The investigation advances the existing body of knowledge that propagates the significance of knowledge management system, openness and organizational structure as the antecedent to increase the creation of shared value for sustainability by organizations. The investigation advances the existing body of knowledge that propagates the significance of knowledge management system, openness and organizational structure as an antecedent to increase the creation of shared value for sustainability by organizations.

A new TRIZ-based patent knowledge management system for construction technology innovation

2017 ◽  
Vol 15 (4) ◽  
pp. 456-470 ◽  
Author(s):  
Zhikun Ding ◽  
Shuanglong Jiang ◽  
Fungfai Ng ◽  
Menglian Zhu
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Technology Innovation ◽  
Knowledge Workers ◽  
Database Management System ◽  
Knowledge Management System ◽  
Construction Technology ◽  
Technical Problems ◽  
Content Type ◽  
The Right

Purpose The quantity of construction technology innovations in patent database grows at a high speed. More challenging technical problems require knowledge workers to make full use of the huge existing technology innovation knowledge base to propose new innovative solutions. Hence, it is critical to deliver the right knowledge to the right people at the right time. To improve innovation efficiency and effectiveness, this research explores the development of a new patent knowledge management system to satisfy the increasing demand of construction innovations. Design/methodology/approach TRIZ-based patent knowledge management system (TPKMS) development involves the integration of construction patent knowledge management, theory of inventive problem-solving (TRIZ) theory, database techniques and computer programing technology. The contradiction matrix in TRIZ theory serves as the patent knowledge extraction framework, while SQL Server 2000 database management system is employed to manage the extracted patent knowledge, TRIZ and user account information. Visual C++ 6.0 is adopted as the development tool. Findings The developed system to manage construction patent knowledge integrates TRIZ with the database design, enabling the system users to be more problem-focused, systematic and efficient. The system provides a heuristic environment to help improve the innovation effectiveness by motivating knowledge workers’ innovative thinking. Further development of the system is proposed in the context of the age of big data. Originality/value A new TRIZ-based patent knowledge management system for construction technology innovation was developed.

Examining the factors influencing knowledge management system (KMS) adoption in small and medium enterprises SMEs

2018 ◽  
Vol 24 (1) ◽  
pp. 234-265 ◽  
Author(s):  
Fayiz Dahash Shrafat
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Process Model ◽  
Structural Model ◽  
Small And Medium Enterprises ◽  
Partial Least Square ◽  
Knowledge Management System ◽  
Adoption Process ◽  
Content Type ◽  
Medium Enterprises

Purpose The potential for the adoption of a knowledge management system (KMS) is becoming a crucial matter in small and medium enterprises (SMEs); however, there is a scarcity of studies related to KMS adoption in SMEs. Therefore, the purpose of this paper is to advance further our understanding of the factors that influence the KMS adoption process among SMEs. Design/methodology/approach The collected sample size was 247 respondents. For statistical analysis, Smart partial least square (PLS) (a structural model-based tool) was used to build, run and validate the process model. PLS regression techniques were used to analyze the latent constructs. Smart PLS exhibits both the measurement model and the structural model. Findings The results indicate that knowledge management capabilities, knowledge sharing, organizational learning capabilities and IT capabilities are the significant factors which influence KMS adoption. This study also identifies some unexpected results. Research limitations/implications The number of responses obtained from the survey was rather small. However, a larger number of responses would probably have resulted in a more accurate finding. Additionally, this study should be verified via a larger sample to increase its generalization. Practical implications The result of this study will provide SMEs with valuable guidelines to better understand what factors should be considered as highly important and thus providing decision makers and managers with valuable insights to increase the adoption level of KMSs. Originality/value The study addresses the research gap by developing and empirically validating a research model of KMS adoption from a different perspective that incorporates critical issues which have never been simultaneously examined.

Remodelling public sector knowledge management system using key knowledge management processes

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maoka Andries Dikotla
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management System ◽  
Design Methodology ◽  
Qualitative Approach ◽  
Knowledge Management System ◽  
Content Type ◽  
The Public ◽  
Know How ◽  
Management Processes

Purpose The purpose of this paper is to recommend a framework for remodelling a public sector knowledge management system (KMS) using key knowledge management (KM) processes. The rationale is to provide insight and guidelines to organisations that struggle with KM. Design/methodology/approach This desktop study adopted the qualitative approach and literature to support the understanding regarding the remodelling of the public sector KMS using key KM processes. Findings The study found that if KM processes are not considered, the prospect of KM is limited. The best way to manage public sector knowledge is following KM processes using information technology. Without proper KM, organisations may not know how knowledge is generated, codified, stored, shared and used in an organisation. Originality/value The paper provides a framework to guide public sector organisations in the implementation of electronic KM. Thus, proposing a new way of managing knowledge by using the electronic KM processes in the public sector organisations. The study will also benefit other organisations implementing KM programmes.

scholarly journals From implementation to appropriation: understanding knowledge management system development and introduction as a process of translation

2015 ◽  
Vol 19 (6) ◽  
pp. 1273-1294 ◽  
Author(s):  
Andreas Diedrich ◽  
Gustavo Guzman
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
System Development ◽  
Participant Observation ◽  
Actor Network Theory ◽  
Knowledge Management System ◽  
Content Type ◽  
Success Stories ◽  
Diary Studies ◽  
Field Notes

Purpose – This paper aims to examine the complexities emerging in the attempts to develop a sophisticated IT-based knowledge management system (KMS) for sharing knowledge. Using actor-network theory, the authors conceptualise this as continuous processes of translation, whereby heterogeneous human and non-human (e.g. technologies, methods and plans) elements are drawn together and mobilised to produce stable networks through associations between them. Design/methodology/approach – The case study method was adopted using a narrative approach that studies the ways of organising work in organisations. Shadowing, field notes, diary studies and participant observation were the main data collection methods used. Findings – The development and introduction of a KMS is a contingent and local process shaped by messy translations whereby the original idea, human and other non-human elements are reconfigured. By considering humans and non-humans symmetrically, the intended and unintended actions, and the role of unexpected events, this approach overcomes the deterministic view of human nature of the conventional KMS approaches. Research limitations/implications – A conceptual framework is presented as a means to improve the understanding of the complex associations emerging within networks of people, objects and machines during the development and introduction of KMS. Practical implications – The translation approach helps practitioners to consider their taken-for-granted assumptions about people, machines and the associations among them. This assists practitioners to uncover emerging conflicting issues between human and machines, among machines and among humans. Furthermore, this allows practitioners to recognise the different identities humans and non-humans take, overtime, as a result of emerging associations. Originality/value – The originality of this paper lies in the use of alternative conceptual lenses to understand KMS development and introduction as processes of translation. Additionally, rather than exploring the success stories, it focuses on a failed attempt to introduce a KMS.

The impact of knowledge management system on student performance

2019 ◽  
Vol 49 (1) ◽  
pp. 115-135 ◽  
Author(s):  
Namita Jain ◽  
Vikas Gupta
Keyword(s):  
Knowledge Management ◽  
Student Performance ◽  
Undergraduate Students ◽  
Management System ◽  
Structural Equation ◽  
Educational Institution ◽  
Knowledge Management System ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to empirically test the role of knowledge management system (KMS) on the performance of students in higher educational institutions (HEIs). Design/methodology/approach Building on the extensive review of literature, the authors explored the factors of KMS to arrive at the conceptual model which was then validated using structural equation modeling. For the quantitative analysis, data were collected from undergraduate students using questionnaires distributed both through online and offline modes. Findings Empirical evidence supports the view that KMS have a direct and significant impact on the student performance (SP) in HEIs. Research limitations/implications The data are limited to 311 undergraduate students from the University of Delhi, India. Practical implications With the onset of national rankings framework like NAAC (National Assessment and Accreditation Council), NIRF (National Institutional Ranking Framework) and the attempt to achieve global recognition in THE (Times Higher Education), Quacquarelli Symonds and other world university rankings, the HEIs are trying hard to improve their performance comprehensively. In such a scenario, this paper provides insights into how HEIs can enhance performance of its students by harnessing KMS. Originality/value The current paper empirically validates the effect of KMS on the performance of students in an educational institution. While the impact of KMS on performance is measured empirically in corporations, such studies are scanty in academic centers. Moreover, while measuring the performance in HEIs using KM, the focus on ranking parameters has never been there. Such an orientation is essential as the rankings are getting wide acceptance from a global audience.

Back to basics: building a knowledge management system

2019 ◽  
Vol 35 (2) ◽  
pp. 1-3 ◽  
Author(s):  
Yann Mey Yee ◽  
Cheng Ling Tan ◽  
Ramayah Thurasamy
Keyword(s):  
Knowledge Management ◽  
Knowledge Economy ◽  
Management System ◽  
Theoretical Models ◽  
Knowledge Management System ◽  
Human Capital Management ◽  
Content Type ◽  
Knowledge Processes ◽  
Practical Implications ◽  
Management Choice

Purpose This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities. Design/methodology/approach Analyzing several theoretical models in the area of knowledge management and explaining how motivation and choice of tools can improve utilization of knowledge management system. Findings Building a knowledge management system is recommended for transitioning into data analytics to capture business trends in the knowledge economy. Motivation and choice of tools are important to determine the utilization of a knowledge management system. Practical implications This paper presents practical issues and provides insights into building and using a knowledge management system in today’s organizations. Originality/value This paper justifies the need of knowledge management system and presents the issues and solutions to integrate knowledge management system into an organization.

Social capital for knowledge management system of the creative industry

2020 ◽  
Vol 14 (4) ◽  
pp. 481-494
Author(s):  
Yanti Mayasari ◽  
Teddy Chandra
Keyword(s):  
Social Capital ◽  
Knowledge Management ◽  
Social Environment ◽  
Management System ◽  
Explicit Knowledge ◽  
Knowledge Management System ◽  
Creative Industry ◽  
Literature Study ◽  
Content Type ◽  
The Social

Purpose Th purpose of this paper is to represent the role of social capital for the knowledge management system (KMS) in the kind of literature which is related to the topics in the creative industry. Design/methodology/approach This paper uses conceptual and literature study with empirical quantitative and qualitative investigation to validate. As some literature states that KMS is an organizational process and tool for acquisition, conversion, application and protection of existing knowledge as a way to use, develop and manage it which comes from internal and external organizations. Findings Literature shows that for some organizations, knowledge is gained through research and development (R&D) of the internal organization. In contrast, the creative industry requires knowledge that is derived from social capital such as social environment and community. The social environment and community (social capital) will provide knowledge that is required for the existence of the creative industry in producing the creative product that may represent the social context in which the creative industry exists. This study uses a meta-analysis as a tool of analysis to classify previous research and studies regarding the roles of social capital for KMS in the creative industry that were used as the cornerstone of the research. Originality/value Studies in the creative industry previously show that knowledge is a collaboration of tacit knowledge and explicit knowledge which is gained from various the creative classes within the industry. As a renewable resource-based industry, creativity, skill and talent are resources that are used to be commercialized to gain wealth for not only big industries but also for micro, small and medium economies (UMKM) that mostly done by communities, to create employment through the exploitation of intellectual property. Therefore, the creative industry can be meant as a knowledge-based industry that requires the application of KMS in its operation.

Knowledge management system design method with joint application design (JAD) adoption

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dana Indra Sensuse ◽  
Hadiyan Nur Rochman ◽  
Shidiq Al Hakim ◽  
Winarni Winarni
Keyword(s):  
Knowledge Management ◽  
User Satisfaction ◽  
Management System ◽  
Knowledge Management System ◽  
Combination Method ◽  
User Requirements ◽  
Content Type ◽  
Joint Application ◽  
Practical Implications ◽  
Application Design

Purpose This study proposes to adopt joint application design (JAD) in the requirement gathering process on developing a knowledge management system (KMS) using Fernandez methodology. It is proposed that Fernandez methodology produces only a list of KMS features and the requirement of the feature is still unclear. This study aims to produce KMS that meets the needs and expectations of users based on features of Fernandez's methodology. Design/methodology/approach This study was conducted using a combination methodology that combines Fernandez methodology to identify the feature needs of the organization and JAD to identify user requirements of KMS. The system prototype is evaluated by measuring user satisfaction using the Post Study System Usability Questionnaire. Findings The results of this study indicate that with the adoption of JAD it is possible to get the requirement in accordance with the expectations of the user. In addition, this study also shows that the level of user satisfaction with the prototype developed with the requirement is high at 84% of the maximum score. Research limitations/implications This study was used only in the education context, especially teaching assistant problems at the Faculty of Computer Science, University of Indonesia. For this reason, further research is needed for different contexts so that the implementation of this combination of methods can be generalized more broadly. Practical implications This paper provides practical implications for the development of KMS by identifying user requirements using JAD. Originality/value This paper provides a combination method to generate KMS that meets user requirements.

Impact of knowledge management enablers on knowledge sharing

2017 ◽  
Vol 13 (1) ◽  
pp. 16-33 ◽  
Author(s):  
Muhammad Yasir ◽  
Abdul Majid
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Knowledge Management System ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Content Type ◽  
Top Management Support

Purpose The purpose of this paper is to examine the mediating role of trust in the relationship between knowledge management enablers (i.e. top management support, organizational culture, knowledge management system quality, and openness in communication) on knowledge sharing in small and medium enterprises (SMEs) in Pakistan. Design/methodology/approach The study was conducted through self-administered survey of employees of SMEs in Pakistan. Correlation, Baron and Kenny approach (causal steps approach) and PROCESS Macro (normal test theory) developed by Hayes were used to find out the direct and indirect effects of trust among knowledge management enablers and knowledge sharing. Findings The results have shown that trust of employees at SMEs was developed through knowledge management enablers which promote knowledge sharing. Therefore, the relationship between knowledge management enablers, trust, and knowledge sharing is positive. Research limitations/implications The current study only considered the single aspect of knowledge management system, i.e. knowledge sharing; some other aspects of knowledge management system such as knowledge creation and knowledge utilization can be used for future studies at SMEs sector. Practical implications The mediation of trust between top management support, culture, openness in communication, and knowledge sharing provided that trustworthy relationships between the members of an organization would lead to enhance the knowledge sharing activities. In order to promote the knowledge sharing attitudes within the organization, the managers should consider knowledge management enablers (top management support, organizational culture, and openness in communication) along with trustworthy environment as an energetic force for the development of knowledge management systems. Originality/value The study confirmed the mediating effect of trust between the relationships of top management support, organizational culture, openness in communication, and knowledge sharing, while there is a partial mediating role of trust between knowledge management system quality and knowledge sharing.

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