scholarly journals Digital servitization strategies for SME internationalization: the interplay between digital service maturity and ecosystem involvement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Milad Kolagar ◽  
Wiebke Reim ◽  
Vinit Parida ◽  
David Sjödin
Keyword(s):  
Manufacturing Industry ◽  
International Markets ◽  
Second Phase ◽  
Content Type ◽  
Digital Service ◽  
Process Framework ◽  
Multiple Case ◽  
Process Perspective ◽  
Depth Interviews

PurposeThe purpose of this study is to understand how digital servitization enables the process of internationalization for industrial SMEs.Design/methodology/approachThe present study has adopted an exploratory multiple case study, conducting a total of 40 interviews in a two-phased approach to data collection. The first phase consisted of exploratory interviews with twenty-six industrial SMEs connected to the manufacturing industry in Sweden and Finland. Then, six SMEs were selected in the second phase to participate in additional in-depth interviews.FindingsFirst, this study identifies three gradual enabling phases concerned with the digital service maturity of SMEs consisting of digital awareness, digital service innovation and digital service mass customization. Second, the three interdependent phases of ecosystem knowledge synergy, ecosystem integration and ecosystem value co-creation were identified to improve ecosystem involvement. Finally, a process framework has been developed for SME internationalization consisting of a digital servitization innovation strategy, a digital servitization ecosystem strategy and a digital servitization scaling strategy.Originality/valueThe present research contributes to how digital servitization enables SME internationalization by demonstrating how the development of digital service offerings and ecosystem partnerships supports the internationalization process. This research extends the literature by proposing a process framework for the digital-servitization-enabled internationalization of SMEs. This process perspective provides a richer explanation of the complex interplay between servitization, digitalization and ecosystems choices, which supports the expansion into international markets.

A grid approach to managing sustainability: evidence from a multiple Italian case study

2016 ◽  
Vol 17 (6) ◽  
pp. 875-894 ◽  
Author(s):  
Deborah Agostino ◽  
Martina Dal Molin
Keyword(s):  
Content Type ◽  
Campus Sustainability ◽  
Italian Case ◽  
Grid Approach ◽  
Simultaneous Evaluation ◽  
Multiple Case ◽  
Practical Tool ◽  
Real Practice ◽  
Depth Interviews

Purpose The purpose of this paper is to explore the coherence between sustainability conceptualization (the “what”) and its implementation (the “how”) in terms of implemented actions and stakeholders’ interactions. The paper proposes a grid approach for the simultaneous evaluation of sustainability conceptualization and implementation. Design/methodology/approach This research is based on a multiple case study conducted in ten Italian Universities. In-depth interviews with general directors and administrative staff responsible for sustainable activities have been conducted together with documents and websites analysis. Findings The coherence between sustainability conceptualization and its implementation showed heterogeneity of practice. Results propose a grid approach, which highlights six different approaches to explain the connection between the “what” and the “how” of sustainability. Research limitations/implications The research is focused on Italian universities and may have overlooked approaches to campus sustainability specific of other countries. Practical implications Understanding the coherence between the “what” and the “how” of sustainability can provide university managers with a practical tool of analysis when approaching and evaluating the sustainable campus. Originality/value While higher education scholars are widely exploring the conceptualization of a sustainable campus and its implementation, little is known about the coherence between these two realms, despite their importance to facilitate the transition of sustainability vision into real practice. This study contributes to this area by proposing a grid approach to evaluate the coherence between sustainability conceptualization and implementation.

Factors influencing maintenance-related investments in industry: a multiple-case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Camilla Lundgren ◽  
Jon Bokrantz ◽  
Anders Skoogh
Keyword(s):  
Decision Support ◽  
Manufacturing Industry ◽  
Production Systems ◽  
Multiple Case Study ◽  
Sustainable Production ◽  
Content Type ◽  
Factors Influencing ◽  
Multiple Case ◽  
Investment Process

PurposeThe purpose of this study is to ensure productive, robust and sustainable production systems by enabling future investments in maintenance. This study aims to provide a deeper understanding of the investment process and thereby facilitate future maintenance-related investments. The objectives are to describe the investment process, map the decision support and roles involved and identify factors influencing the process.Design/methodology/approachThe study was designed as a multiple-case study, with three industrial cases of maintenance-related investments. A structured coding procedure was used to analyse the empirical data from the cases.FindingsThis paper provides a deeper understanding of the process of maintenance-related investments. Eleven factors influencing the investment process could be identified, three of which were seen in all three cases. These three factors are: fact-based decision-support, internal integration and foresight.Practical implicationsInvestments in modern maintenance are needed to ensure productive, robust and sustainable production in the future. However, it is a challenge in manufacturing industry to justify maintenance-related investments. This challenge may be solved by developing a decision-support system, or a structured work procedure, that considers the findings of this study.Originality/valueFrom this study, an extended view of the relation between quantifying effects of maintenance and maintenance-related investment is proposed, including surrounding factors influencing the investment process. The factors were identified using a structured and transparent coding procedure which is rarely used in maintenance research.

Smart factories for single-family wooden houses – a practitioner’s perspective

2020 ◽  
Vol 21 (1) ◽  
pp. 64-84
Author(s):  
Alexander Vestin ◽  
Kristina Säfsten ◽  
Malin Löfving
Keyword(s):  
Industry 4.0 ◽  
Manufacturing Industry ◽  
Industrial Revolution ◽  
Building Industry ◽  
Single Family ◽  
Content Type ◽  
Wooden House ◽  
Multiple Case ◽  
House Building

Purpose The meaning of Industry 4.0 has started to be outlined for the construction industry, but there is still limited knowledge on the implications for the single-family wooden house building industry. The purpose of this paper is to expand the understanding of what the fourth industrial revolution implies for the single-family wooden house industry. The paper contributes with practitioners’ view of the content and meaning of a smart single-family wooden house factory. Design/methodology/approach An exploratory multiple case study was carried out at two Swedish single-family wooden house builders, combined with a traditional literature review. Findings As a result of a multiple case studies, the content and meaning of a smart single-family wooden house factory was elaborated on. In total, 15 components of a smart single-family wooden house factory were identified, of which 8 corresponded to the components of Industry 4.0 as described in other sectors. Research limitations/implications The study can be expanded to also include multi-family wooden house builders and other branches of the offsite wooden building industry. Practical implications Managers in the house-building industry who want to improve and strive for a smart single-family wooden house factory can learn from this study, get an insight of what other companies consider as important and how it relates to Industry 4.0. Originality/value To the best of the authors’ knowledge, this study is a first attempt to understand what Industry 4.0 mean and how it can be accomplished for the single-family wooden house offsite manufacturing industry.

Partners or opponents

2019 ◽  
Vol 34 (9) ◽  
pp. 1073-1100 ◽  
Author(s):  
Arno Nuijten ◽  
Mark Keil ◽  
Gerrit Sarens ◽  
Mark van Twist
Keyword(s):  
Internal Audit ◽  
Content Type ◽  
Internal Auditors ◽  
Study Approach ◽  
Effective Relationships ◽  
Multiple Case ◽  
Audit Effectiveness ◽  
Depth Interviews ◽  
Over Time

Purpose Information system projects often go awry and when they do internal auditors are often in a position to bring the problems to management’s attention. However, managers are not always receptive to risk warnings, even when internal auditors who are role prescribed to carry out this function deliver such warnings. This phenomenon is known as the deaf effect. This paper aims to examine the actions that internal auditors take to resolve the deaf effect and how these actions affect the auditor–manager relationship. Design/methodology/approach Based on a multiple case study approach, the authors conducted in-depth interviews with auditors and examined ten cases of the deaf effect from the auditor’s perspective. Findings The findings revealed three categories of actions that auditors took in response to the deaf effect and how these actions immediately affected the auditor–manager relationship. Further, by analyzing the subsequent sequence of actions taken by the auditor in each case, the authors identified three distinct patterns that capture the dynamics of the auditor–manager relationship over time until the deaf effect was, ultimately, resolved. Originality/value Several practitioner studies have shown that internal auditors and managers struggle to build effective relationships, even under the most favorable circumstances and the authors suggest that deaf effect situations are likely to pose an even greater challenge to the auditor–manager relationship. The study contributes to the discourse on internal audit effectiveness in several ways. First, the authors identified three categories of actions that internal auditors took in response to the deaf effect. The authors found that two of these categories of action are related to the two distinct roles that internal auditors can play (inspector or consultant). Second, the authors examined how these categories of actions played out over time, influencing the auditor–manager relationship dynamics.

scholarly journals Determining Factors of Innovative Performance: Case Studies in Extremaduran Agri-Food Companies

2020 ◽  
Vol 12 (21) ◽  
pp. 9098
Author(s):  
Beatriz Corchuelo Martínez-Azúa ◽  
Pedro Eugenio López-Salazar ◽  
Celia Sama-Berrocal
Keyword(s):  
Management Strategy ◽  
Food Industry ◽  
Manufacturing Industry ◽  
Innovative Performance ◽  
Proposed Model ◽  
Determining Factors ◽  
Multiple Case ◽  
Level Of Importance ◽  
Depth Interviews

The agri-food industry plays an important role in the manufacturing industry in the Autonomous Community of Extremadura (Spain). The main objective of this study is to identify which business factors influence the success of the innovative performance in this regional industry. We proposed a novel theoretical model in which we analyzed the effect of six business variables. Using a multiple-case study, five in-depth interviews were carried out to measure the level of importance that managers gave to each of the variables. The study validated the proposed model in which all the contrasted variables (Management, Strategy, Structure, Culture, Climate, and Market Orientation) had a great weight for the achievement of the innovative performance. The study contributes to the promotion of the capacities and competences of the agri-food companies’ managers for the development of innovative activities favoring the knowledge, the external visibility, and the competitiveness of the companies. It is also useful for Public Administrations when developing policies to promote and encourage innovation in a sector of vital importance in the rural and regional development of this Spanish region.

scholarly journals Turning customer satisfaction measurements into action

2014 ◽  
Vol 25 (4) ◽  
pp. 556-571 ◽  
Author(s):  
Line Lervik Olsen ◽  
Lars Witell ◽  
Anders Gustafsson
Keyword(s):  
Customer Satisfaction ◽  
Customer Orientation ◽  
Service Firms ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Quantitative And Qualitative Research ◽  
Multiple Case ◽  
Depth Interviews

Purpose – The purpose of this paper is to contribute to the literature on customer orientation by developing and empirically testing a model that attempts to explain the elements that constitute customer orientation and that, in turn, influence customer satisfaction. In particular, this study focuses on how service firms design, collect, analyse and use customer-satisfaction data to improve service performance. This study has the following three research objectives: to understand the process and, as a consequence, the phases of customer orientation; to investigate the relationships between the different phases of customer orientation and customer satisfaction; and to examine activities in the different phases of customer orientation that result in higher customer satisfaction. Design/methodology/approach – This study, combining quantitative and qualitative research, is based on a cross-sectional survey of 320 service firms and a multiple case study of 20 organisational units at a large service firm in the European telecom industry. Findings – The results show that customer orientation consists of a process that includes three phases: strategy, measurement and analysis and implementation. Contrary to previous research, implementation has the strongest influence on customer satisfaction. In turn, customer satisfaction influences financial results. In-depth interviews with managers provided insights into the specific activities that are key for turning customer-satisfaction measurements into action. Originality/value – This research contributes to the literature on customer orientation by developing and empirically testing a model that attempts to explain what constitutes customer orientation and, in turn, influences customer satisfaction and financial results. Given the large amount of research on customer satisfaction, studies on how service firms collect and use customer-satisfaction data in practice are scarce.

Corporate acceleration process: a systems psychodynamics perspective

2020 ◽  
Vol 33 (6) ◽  
pp. 1163-1180
Author(s):  
Piotr Wójcik ◽  
Krzysztof Obłój ◽  
Aleksandra Wąsowska ◽  
Szymon Wierciński
Keyword(s):  
Open Innovation ◽  
Negative Emotions ◽  
Acceleration Process ◽  
Content Type ◽  
Team Members ◽  
Third Phase ◽  
Multiple Case ◽  
Social Defenses ◽  
Practical Implications

PurposeThe purpose of this paper is to explore the emotional dynamics of the corporate acceleration process, using the systems psychodynamics perspective.Design/methodology/approachThe study applies inductive multiple case study of embedded 10 cases of corporate acceleration, covering both incumbent and startup perspectives, occurring in the context of a corporate accelerator.FindingsWe find that (1) the process of corporate acceleration involves three phases, each of them is dominated by a different emotional state (hope, anxiety and acceptance), triggering different behavioral responses; (2) as a means to deal with negative emotions, entrepreneurs and corporate acceleration program's team members develop different mechanisms of dealing with contradictories in subsequent acceleration phases (defense and copying mechanisms), which are reflected in their behaviors. Coping mechanisms with goal reformulation (i.e. refocus from the officially declared “open innovation” goals toward mainly symbolic ones) is an effective strategy to manage negative emotions in third phase of the acceleration.Research limitations/implicationsOur sample is limited to two relatively similar accelerators established by telecom companies, and therefore, our theoretical and practical conclusions cannot be generalized.Practical implicationsWe supplement the studies of corporate accelerators that imply how to design them better and improve decision-making rules with recommendation that in order to improve their effectiveness in terms of learning and innovations, their managers need not only to learn how to manage structural and procedural differences but also how to overcome social defenses triggered by corporate–startups cooperation.Originality/valueBy documenting a multidimensional impact of acceleration process, and especially shedding light on psychodynamic aspects behind such liaisons, this paper contributes to richer understanding of corporate–startup relationships, typically examined through a rationalistic lens of strategy literature. The study contributes to interorganizational research and open innovation literature, by showing that corporate acceleration process is marked by phases based on the type of emotions intertwined with the nature and dynamism of its life cycle. It indicates how these emotions are managed depending on their type.

Managing multichannel coordination in retail banking: the influence of customer participation

2006 ◽  
Vol 24 (5) ◽  
pp. 327-345 ◽  
Author(s):  
Loïc Plé
Keyword(s):  
Organizational Design ◽  
Retail Banking ◽  
Customer Participation ◽  
Content Type ◽  
Quantitative Studies ◽  
Retail Banks ◽  
The Impact ◽  
Depth Interviews

PurposeThe purpose of this research is to explore the combining of marketing and organizational literature. This paper seeks to evaluate the relationships between multichannel coordination and customer participation, as seen through the lens of potential customer opportunism. It aims at showing the impact of this opportunism on the organizational design of multiple channels structures.Design/methodology/approachThe research reports on an exploratory case study in a French retail bank. A total of 25 in‐depth interviews were conducted, and the use of other sources enabled data triangulation.FindingsThe results show first that an increase in the number of distribution channels is liable to favor customer opportunistic behavior. To counter this, the bank mainly relies on impersonal coordination modes. An emerging result highlights the role of the customer as a “perceptual filter” between the different channels of employees.Research limitations/implicationsCustomer opportunism is studied via channels employees perceptions. An investigation using a customer survey may help to better understand this construct, e.g. to identify its antecedents, and to measure it precisely. Moreover, further qualitative and/or quantitative studies with larger sample sizes are needed to try and generalize these results.Practical implicationsIt is recommended not to forget that customers can facilitate or hinder multichannel coordination. Retail banks have the power to use them conveniently, provided that they are fully conscious of the scope of the “partial employee” role played by the customer.Originality/valueThis paper broadens understanding of how multichannel distribution structures are coordinated, and in a way belies traditional organizational design literature. The emerging result gives birth to the concept of “reversed interactive marketing”, which has interesting theoretical and practical repercussions.

Territorial capital as a company intangible

2016 ◽  
Vol 17 (1) ◽  
pp. 148-167 ◽  
Author(s):  
Mariachiara Barzotto ◽  
Giancarlo Corò ◽  
Mario Volpe
Keyword(s):  
Great Difficulty ◽  
Future Research ◽  
Manufacturing Companies ◽  
Policy Makers ◽  
Content Type ◽  
Capital Growth ◽  
Multiple Case ◽  
Definition Of ◽  
A Company

Purpose – The purpose of this paper is twofold. First, to explore to what extent being located in a territory is value-relevant for a company. Second, to understand if a company is aware of, and how it can sustain, the territorial tangible and intangible assets present in the economic area in which it is located. Design/methodology/approach – The study presents an empirical multiple case-study, investigating ten mid-/large-sized Italian companies in manufacturing sectors. Findings – The results indicate that the sampled manufacturing companies are intertwined with the environment in which they are embedded, both in their home country and in host ones. The domestic territorial capital has provided, and still provides, enterprises with workers endowed with the necessary technical skills that they can have great difficulty in finding in other places. In turn, companies support territorial capital generation through their activities. Research limitations/implications – To increase the generalisability of the results, future research should expand the sample and examine firms based in different countries and sectors. Practical implications – Implications for policy makers: developing effective initiatives to support and guide a sustainable territorial capital growth. Implications for managers and investors: improving managerial and investors’ decisions by disclosing a complete picture of the enterprise, also outside the firm boundaries. Originality/value – The study contributes to intangibles/intellectual capital literature by shedding light on the importance of including territorial capital in a company’s report to improve the definition of the firm’s value. Accounting of the territorial capital would increase the awareness of the socio-economic environment value in which companies are located and its use.

The role of entrepreneurial families in entrepreneurial ecosystems: the family social capital approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Claudia Benavides-Salazar ◽  
Cristina Iturrioz-Landart ◽  
Cristina Aragón-Amonarriz ◽  
Asunción Ibañez-Romero
Keyword(s):  
Social Capital ◽  
Design Methodology ◽  
Content Type ◽  
Entrepreneurial Ecosystems ◽  
Family Social Capital ◽  
The Family ◽  
Depth Interviews ◽  
Entrepreneurial Dynamics

Purpose This paper aims to investigate how entrepreneurial families (EFs) influence the development of entrepreneurial ecosystems (EEs) by using the family social capital (FSC) approach. Design/methodology/approach For this paper, the authors analyzed the Manizales EE as a case study. The authors used a variety of data collection procedures, including in-depth interviews with 26 entrepreneurs and mentors. Findings The authors established how EFs affect EE development, identifying how the FSC bridging mechanisms impact the EE’s social and cultural attributes, boosting entrepreneurial dynamics. Originality/value The results indicated the relevance of EFs’ embeddedness and the degree of the FSC institutionalization in promoting of entrepreneurship within the EEs.

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