The utilization of ISO 9004: case study of the maintenance area of a public transportation company

2016 ◽  
Vol 22 (1) ◽  
pp. 94-110 ◽  
Author(s):  
Rosângela Maria Vanalle ◽  
Wagner Cezar Lucato ◽  
Roberto Torres Rodrigues
Keyword(s):  
Public Transportation ◽  
Management System ◽  
Management Practices ◽  
The Self ◽  
Management Systems ◽  
Action Plans ◽  
Maturity Level ◽  
Content Type ◽  
Self Evaluation

Purpose – The continuous improvement in the performance and satisfaction of all stakeholders is a permanent management objective and part of an organisation’s strategy. To achieve this goal, organisations invest in technological upgrades, process improvements and management models that assure efficiency. The purpose of this paper is to verify the possibility of measuring the management maturity level of an organisation that is dedicated to passenger public transportation; this organisation is used as a reference framework for the self-evaluation maturity-level measurement tool provided by the ISO 9004:2009 standard. Design/methodology/approach – The objective of this paper was accomplished through a case study in which the selected measurement instrument was applied to the management system of the maintenance area of one of the largest subway companies in Brazil. Findings – The results of the study showed that the referential method was capable of precisely and adequately measuring the maturity level of the appraised management system. The method also enabled the researchers to identify best practices for the study organisation, which can be employed by the administration to develop action plans to improve their management system. Research limitations/implications – As a limitation, the results obtained by this paper cannot be generalised, because they were based on only one company. As a result, the conclusions established cannot be extended to other types of companies since their competitive priorities and management practices may be different and generate characteristics of maturity that were not considered in this work. However, these limitations can be minimised if additional researches ponder other types of organisations. Practical implications – On the practical side, this paper motivates companies to improve their operations management by using the self-evaluation tool to identify gaps in their management systems and consequently plan actions to achieve the related improvements. Originality/value – The ISO 9004:2009 standard provides a self-evaluation instrument that can support companies on measuring their respective management system maturity level. However, this paper was able to demonstrate that the aforesaid tool can be used in a broader way as it allows management to define action plans to boost their management systems towards a full utilisation of best management practices.

scholarly journals Bringing the national interlending system into the local document supply process – a Swedish case study

2015 ◽  
Vol 43 (2) ◽  
pp. 104-109
Author(s):  
Ylva Gavel
Keyword(s):  
System Integration ◽  
Management System ◽  
Design Methodology ◽  
Management Systems ◽  
Local Management ◽  
Content Type ◽  
Practical Implications

Purpose – The purpose of this paper is to describe how systems automating the local document supply process (such as integrated library systems and ILL management systems) can be integrated with systems automating regional document requesting (interlending). This is illustrated with a case study of DocFlow, an ILL management system developed in-house at Karolinska Institutet and its integration with Libris, the national interlending system in Sweden. Design/methodology/approach – The present paper describes how system integration between Libris and DocFlow was accomplished in practice. It also discusses various aspects of integration between systems offering automation of document supply. Findings – Integration between local document supply workflows and regional document request flows may involve techniques such as import of outgoing and incoming interlending requests, synchronization of status values between systems, exchange of messages between systems and quick links to the native interfaces of external systems. Practical implications – The paper brings up various aspects to consider when developing or procuring a system for the local management of ILL workflows. Originality/value – The paper may provide a deeper understanding of system integration, as it applies to the document supply process.

scholarly journals A centralised cost management system: exploiting EVM and ABC within IPD

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Faris Elghaish ◽  
Sepehr Abrishami
Keyword(s):  
Management System ◽  
Risk Sharing ◽  
Management Practices ◽  
Cost Management ◽  
Web Based ◽  
Content Type ◽  
Team Members ◽  
Cost Management System ◽  
The Cost

PurposeIntegrated project delivery (IPD) is highly recommended to be utilised with building information management (BIM), specifically with BIM level-3 implementation process. Extant literature highlights the financial management challenges facing the proposed integration. These challenges are mainly related to the IPD compensation and the conventional cost control approaches that are not consistent with IPD principles. As such, this paper presents an integration of several methods to support automating risk/reward sharing amongst project parties thus enhancing IPD core team members’ relationship.Design/methodology/approachThe literature review was used to highlight the challenges that face the IPD-based cost management practices such as the risk sharing/reward sharing amongst IPD core team members and potential methods to bridge the revealed IPD gap. A framework was developed by integrating the activity-based costing (ABC) – as a method to analyse the cost structure – and earned value management (EVM) to develop mathematical models that can determine the three main IPD financial transactions (i.e. …) fairly. To demonstrate the applicability of the developed system, a real-life case study was used, in which, promising results were collected in regard to visualising the cost control data and understanding of the accumulative status of the project cost and schedule for team members.FindingsA centralised cost management system (CCMS) for IPD is developed to enable the IPD cost structure as well as automating the risk-sharing/reward-sharing calculations. This system is linked with a web-based management system to display the output of proposed risk-sharing/reward-sharing models. Moreover, a novel grid is developed to show the project status graphically and to respect the diversity in core team members backgrounds. In addition, the case study showed that the proposed integration of different methods (ABC, EVM, BIM and web-based management system) is interoperable and applicable.Originality/valueThis research presents a comprehensive solution to the most revealed challenges in cost management practices in IPD implementation. The outcome of this research contributes to the body of knowledge through presenting new extensions of the EVM to be used with the IPD approach to calculate risk/reward. Moreover, the implementation of the proposed tools such as centralised cost management system (CCMS) and CCMS for IPD web system will enhance/foster the implementation of the IPD in conjunction with BIM process.

The role of HRM in the innovation of performance measurement and management systems: a multiple case study in SMEs

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alberto Sardi ◽  
Enrico Sorano ◽  
Patrizia Garengo ◽  
Alberto Ferraris
Keyword(s):  
Performance Measurement ◽  
Management System ◽  
Multiple Case Study ◽  
Management Systems ◽  
Organisational Performance ◽  
Content Type ◽  
Multiple Case ◽  
The Creation

PurposeLiterature identifies the key relevance of human resource management (HRM) in the creation of an organisational performance measurement and management system, while, in practice, small and medium-sized enterprises (SMEs) continue to prioritise financial and operational aspects. This study aims to identify the main characteristics that typify an advanced performance measurement and management system in SMEs, according to the literature dedicated to performance measurement and HRM.Design/methodology/approachThrough a multiple-case study methodology, the research deeply investigates four European SMEs. Empirical data were collected through interviews, company documents and direct observations. Then, within- and cross-case analysis were implemented to analyse the data.FindingsIn designing organisational performance measurement and management systems in SMEs, HRM emerges as essential in supporting the enhancement of the maturity of performance measurement and the improvement of performance management. Through a framework based on the relevant literature, this research identifies three conceptual propositions that highlight the main characteristics that typify advanced performance measurement and management systems in SMEs.Research limitations/implicationsThe research identifies a conceptual framework suitable to investigate empirically the role of HRM in developing performance measurement and management systems at SMEs, and it lays the foundation for future broader empirical studies in this field.Originality/valueThis paper underlines HRM as an important driver in the creation of organisational performance measurement and management systems. Moreover, it suggests some key characteristics that such a system should develop to be effective in the target enterprises.

scholarly journals Introducing the Hoshin Kanri strategic management system in manufacturing SMEs

2016 ◽  
Vol 54 (10) ◽  
pp. 2507-2523 ◽  
Author(s):  
Anders Melander ◽  
Malin Löfving ◽  
David Andersson ◽  
Fredrik Elgh ◽  
Mikael Thulin
Keyword(s):  
Strategic Management ◽  
Management System ◽  
Management Practices ◽  
Management Systems ◽  
Research Approach ◽  
Content Type ◽  
Managerial Practices ◽  
Overall Design ◽  
Starting Point ◽  
The Individual

Purpose The purpose of this paper is to explore the basic principles and introduction of the Hoshin Kanri (HK) strategic management system, as related to the management practices in manufacturing small- and medium-sized enterprises (SMEs). Design/methodology/approach This paper reports the findings from the introduction of HK to four manufacturing SMEs by following an assistance support-based research approach where teams of coaches and researchers observed and learned from the introduction phase. The overall design of the project is theory building and learning oriented. Findings It is suggested that the successful introduction of a strategic management system in manufacturing SMEs has to balance the inherent level of formalization therein, with the individual company’s management practices. Based on HK as the strategic management system, pDCA is proposed as an alternative approach to the introduction, matching differences in management practices. Research limitations/implications The explorative nature of this research provides room for subsequent studies by elaborating the knowledge on the introduction of strategic management systems in SMEs. Practical implications Awareness of the existing managerial practices is essential when introducing a new strategic management system in manufacturing SMEs. Such awareness is the starting point of customizing the introduction, so that proper levels of engagement and flexibility can be balanced with increasing systematic formalization, and optimized adequacy. Originality/value Following an assistance support-based research approach the result of this research project is summarized in the iterative pDCA model emphasizing engagement and flexibility when incrementally introducing strategic management systems in SMEs. This model addresses a hitherto under-researched topic in strategic management.

Selective integration of management systems: a case study in the construction industry

2019 ◽  
Vol 31 (1) ◽  
pp. 12-27 ◽  
Author(s):  
Panos T. Chountalas ◽  
Filippos A. Tepaskoualos
Keyword(s):  
Management System ◽  
Safety Management ◽  
Quality Management System ◽  
Health And Safety ◽  
Management Systems ◽  
Special Importance ◽  
Content Type ◽  
Selective Integration ◽  
Integration Of Management Systems

PurposeDespite the widely recognized benefits of integrating management systems, many multi-certified organizations continue to implement two or more systems separately. This can happen either through ignorance or by deliberate intent. Focusing on the second reason, the purpose of this paper is to examine a number of factors that can lead an organization to consciously choose not to integrate all of its management systems.Design/methodology/approachThe paper presents a case study of a construction company that has integrated the environmental management system and the occupational health and safety management system – which implies that the company is familiar with the practice of integration – while choosing to implement the quality management system separately from the other two.FindingsThe findings of this study show that the reasons that led the company not to integrate all of its systems are not so much related to the compatibility of these systems, but are much deeper and have implications that touch upon its basic principles and values. Despite the occurrence of some organizational and operational problems (such as complexity of administrative issues and bureaucracy), the separate implementation of the systems allowed the company to preserve both the balance between the powers of its executives and the ability to attach special importance to each area: quality, environment, health and safety.Originality/valueThis study will be useful in order to understand that selective integration of management systems is based on the belief that integration is not ade factodesirable goal, especially when the estimated cost-benefit ratio of non-integration is better than that of integration.

Case study analysis of e-waste management systems in Germany, Switzerland, Japan and India

2018 ◽  
Vol 25 (9) ◽  
pp. 3519-3540 ◽  
Author(s):  
Karishma Chaudhary ◽  
Prem Vrat
Keyword(s):  
Best Practices ◽  
Waste Management ◽  
Management System ◽  
Management Systems ◽  
Study Analysis ◽  
Content Type ◽  
Case Study Analysis ◽  
Waste Management System ◽  
Indian Scenario

Purpose The purpose of this paper is to analyze e-waste management systems in Germany, Switzerland, Japan and India and benchmark best practices in the Indian scenario. Design/methodology/approach The first part of the research paper focuses on the description of e-waste management systems in the above-mentioned countries using a case study analysis approach while the second part analyzes, evaluates and compares e-waste management systems performance based on seven performance indicators using a five-point scale. Finally, the RADAR chart approach is used to benchmark the best practices of e-waste management in these countries in the Indian scenario. Findings The study finds that India is lagging far behind from Germany, Switzerland, and Japan in e-waste management despite being the fifth largest e-waste generator across the globe. India must adopt best practices followed in these nations like a dedicated agency to oversee and coordinate the e-waste management, coordination among different value chain partners involved in e-waste management, development of infrastructure to collect and process e-waste, monitoring and control of all processes and stakeholders, etc. Practical implications The study suggests the solution to the loopholes in the Indian e-waste management system by adopting the collection, recycling and reporting mechanism followed in German, Swiss and the Japanese e-waste management system. There is a dire need to improve e-waste management systems in India as only 5 percent of e-waste is processed through the organized sector. Social implications E-waste is increasing at an alarming rate and most of e-waste in India is being handled by the unorganized sector, where rudimentary methods are used to process e-waste severely damaging the environment and health of workers. The unorganized market employs 0.5m child laborers. Hence, routing the e-waste to the organized sector will result in social benefits by putting a check on unsafe practices and will create green jobs. Originality/value This paper’s contribution lies in extracting the best practices followed in nations excelling in e-waste management and recommend their implications in the Indian scenario. This study is aimed at all the stakeholders, but especially at policy-makers and producers, who have the onus to tackle the e-waste problem.

scholarly journals Evaluation of the integration level of quality and environmental management systems in a tire manufacturer

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Thais Coutinho Gonçalves Silva ◽  
Rosley Anholon ◽  
Izabela Simon Rampasso ◽  
Osvaldo Luiz Gonçalves Quelhas ◽  
Walter Leal Filho ◽  
...  
Keyword(s):  
Environmental Management ◽  
Management System ◽  
Quality Management System ◽  
Environmental Management System ◽  
Lessons Learned ◽  
Management Systems ◽  
Environmental Management Systems ◽  
Content Type ◽  
Integration Data

PurposeThis article aims to evaluate the integration level of a quality management system (QMS) and an environmental management system (EMS) in a tire manufacturer and propose a guide to evaluate the integration of these systems in companies.Design/methodology/approachThe methodological strategies used in this research were literature review; and case study, with interviews to verify professionals' perception about benefits from integration. Data from interviews were analyzed through Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS).FindingsThe results showed that the studied company has a simple level of integration, observing only some low intensity benefits. Thus, it was recommended that the company partially integrate its management systems (MSs) before evolving into something more complex. The literature and the findings of case study were used as basis for proposing a guide to evaluate MS integration.Originality/valueLessons learned throughout the study and the suggested guide can support other companies to assess the integration level of their QMS and EMS. Thus, the findings presented here can be useful for researchers and managers.

Implementation of an integrated management system in an airline: a case study

2010 ◽  
Vol 22 (6) ◽  
pp. 629-647 ◽  
Author(s):  
Palmira López‐Fresno
Keyword(s):  
Management System ◽  
Customer Orientation ◽  
Integrated Management ◽  
Direct Analysis ◽  
Internal Communication ◽  
Content Type ◽  
Integrated Management System ◽  
Use Of Resources ◽  
Industry Sectors

PurposeThis paper presents, through the analysis of a case study, a model based on a systemic approach that proved successful for the design and implementation of an integrated management system (IMS) in an airline, and provides guidelines and practical recommendations that may be of use to other sectors of activity when designing and implementing an IMS.Design/methodology/approachData for this paper were collected through direct analysis and implication in the process of implementation of the IMS. Also a literature review was conducted.FindingsTangible and intangible benefits were identified as derived from operating one IMS, such as cost savings, better use of resources, improved internal communication, stronger customer orientation and employee motivation. For these benefits to be realised it is essential to take into account several critical factors and be aware of the challenges accompanying integration of management systems, as detailed in the paper.Practical implicationsThis paper provides guidelines and recommendations for organisations seeking to implement and integrate several standards, being general or sectoral, particularly if they operate in highly complex industry sectors.Originality/valueThis paper incorporates the integration of sectoral standards, which the literature has not covered very widely. The research has wider value through transferable applications and experiences for other industry sectors.

Innovative management strategies for building and sustaining a digital initiatives department with limited resources

2018 ◽  
Vol 34 (2) ◽  
pp. 117-136 ◽  
Author(s):  
A. Miller
Keyword(s):  
Project Management ◽  
Management Practices ◽  
Management Strategies ◽  
Academic Library ◽  
Collaborative Management ◽  
Strong Line ◽  
Content Type ◽  
Innovative Strategies ◽  
Other Information

Purpose The purpose of this paper is to offer and explore innovative strategies for building and sustaining digital initiatives at information organizations. Although the examples provided are based on case studies at an academic library, the practices are rooted in project management principles and therefore applicable to all library types, museums, archives and other information organizations. The innovative strategies on staffing and funding will be particularly useful to organizations faced with monetary and staffing shortages and highlights collaborative management practices. Design/methodology/approach Concept of strategic and collaborative management practices led by an experienced project manager cross-trained in management, technical and soft skills enables the successful development and sustainability of digital initiatives. A cross-trained librarian’s management practices of leading the Digital Scholarship Initiatives at a particular university will be examined as a case study and aided with literature supporting the need for digital initiatives leaders to have training beyond the credentials of librarian, curator, archivist or historian in the technologically savvy twenty-first century ecology of information centers. Findings The innovative strategies implemented in the case study yielded increases in the number of hours of digital lab usage, digital projects developed, seminars or workshops presented, attendance of library hosted events, number of programs implemented and awareness on campus, all with limited staff and funding. The variety and level of production and marketing is instrumental to the growth and sustainability of digital initiatives. Practical implications The innovative strategies emphasized in this paper use the concept of borrowed or shared time to start staffing needs and is particularly helpful to organizations that do not have a strong line of dedicated staffing or funding to begin building digital initiatives. Offers small ways to start immediately while setting the stage to plan for big ideas for the future. Originality/value This paper suggests a credentialed information expert, such as a librarian, archivist or curator, that is, also cross-trained in project management and technology is the key to not only successfully leading digital initiatives but is instrumental for its sustainability and the marketing, growth and future of digital initiatives.

Delivering a shared library management system for Wales

2016 ◽  
Vol 37 (6/7) ◽  
pp. 385-395 ◽  
Author(s):  
Gareth Wyn Owen
Keyword(s):  
Management System ◽  
Review Of Literature ◽  
Content Type ◽  
Implementation Phase ◽  
Library Management ◽  
First Case ◽  
Library Management System ◽  
The Uk ◽  
Practical Implications

Purpose A case study of the Wales Higher Education Libraries Forum (WHELF) project to procure and implement a shared library management system (LMS) for all universities in Wales, together with the National Health Service Libraries in Wales and the National Library of Wales. In particular, the purpose of this paper is to explore the drivers to this collaboration, outline the benefits achieved and the framework to realise further benefits. Design/methodology/approach Case study review of the process, together with a review of literature on consortia and LMSs. Findings WHELF has developed into a more mature consortium through procuring and implementing a shared LMS. The process has delivered tangible benefits and is driving more work to realise further benefits. Research limitations/implications As the WHELF Shared LMS project is only nearing the end of the implementation phase, many of the anticipated operational benefits cannot be reported. Practical implications Useful case study for other consortia or potential consortia. Originality/value WHELF is in vanguard of consortia developments in the UK, and this is the first case study of the project.

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