Five moments of truth: presenting business results to senior executives

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jack J. Phillips ◽  
Patti P. Phillips ◽  
Klaas Toes
Keyword(s):  
Design Methodology ◽  
Senior Executives ◽  
Capability Development ◽  
Content Type ◽  
Business Results ◽  
Program Support ◽  
Business Alignment ◽  
Moments Of Truth ◽  
Positive Return ◽  
Analyze Data

Purpose This paper aims to explore the executive request for program results. With major programs in place and other programs planned, executives want to know if they are working. The executive’s perspective focuses on whether these programs impact the organization and do they deliver a positive return on investment (ROI). Design/methodology/approach The paper describes how an executive’s request for ROI will lead human resources professionals to plan an evaluation, collect data, analyze data and present the results to the program sponsors and funders. The success of the results presentation will influence program support and future allocation of funding to HR programs. Findings To be credible, the presentation must include five moments of truth. These five moments of truth require credible data, collected from credible sources, presented in five categories, and a conservative analysis that executives can believe, including proof the program has made a difference. Executives must believe the results are true, or the presentation becomes a waste of time. Originality/value The critical challenge for the HR team is to involve executives in each of the five truths. In the findings, the most successful programs have high executive involvement, beginning with investment alignment and business alignment, and moving through to solution implementation and capability development, and motivation attainment.

Is culture change a fad? Driving business results at Penna, ten years on

2014 ◽  
Vol 13 (3) ◽  
pp. 123-126
Author(s):  
Bev White ◽  
Gary Browning ◽  
Javier Bajer
Keyword(s):  
Culture Change ◽  
Design Methodology ◽  
Organizational Context ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Business Results ◽  
Sustainable Culture ◽  
Systemic Interventions ◽  
Successful Business

Purpose – Ten years ago Penna, the global HR services group, needed a radical business and culture re-invention if it was to survive. This article aims to tell the story behind Penna's journey and describe how a sustainable culture change intervention became the cornerstone of a successful business. Design/methodology/approach – This case study is the result of an initial ethnographical research followed by concrete and systemic interventions. Findings – The case study identifies four elements that sustained the business impact of a culture change program over a significant period of time. Originality/value – This longitudinal case study follows a culture change program in an organizational context over a period of ten years.

Curbing electronic shopper perceived opportunism and encouraging trust

2017 ◽  
Vol 117 (10) ◽  
pp. 2210-2226 ◽  
Author(s):  
Sonia San-Martín ◽  
Nadia Jimenez
Keyword(s):  
Information Asymmetry ◽  
Structural Equation ◽  
Design Methodology ◽  
External Quality ◽  
Content Type ◽  
Theoretical Approaches ◽  
Quality Signals ◽  
The Impact ◽  
Relevant Factors ◽  
Analyze Data

Purpose Consumers can face a situation of information asymmetry in electronic shopping (ES). The purpose of this paper to examine the relationships between: relational variables such as satisfaction, trust and perceived opportunism; and website cues (cognitive signals such as security and personalization, and experiential signals, such as design and entertainment). Design/methodology/approach The paper opted for the structural equation methodology to analyze data collected from 447 Spanish e-shoppers. Findings Results show different factors that relate to satisfaction, trust and perceived opportunism in ES. Satisfactory experience with ES and entertainment emerge as the most relevant factors to achieve trust and prevent perceived opportunism in e-commerce. Originality/value The five contributions of this study are: the introduction of variables from several theoretical approaches to the study of an agency problem in e-commerce; the study of different ways to gain buyer trust and reduce perceived opportunism in an electronic shopper-vendor relationship; the application of signaling theory as part of the process of helping the principal (e-shopper) to solve their shopping problem in a context of information asymmetry; the analysis of the impact of external cues from e-vendor/site, which allows for a comparison between internal experiences and external quality signals; and the study of entertainment as an important hedonic variable in order to have satisfied and confident e-shoppers.

Effects on agility of IT-business alignment

2019 ◽  
Vol 35 (4) ◽  
pp. 16-17
Keyword(s):  
Design Methodology ◽  
Reading Time ◽  
Reverse Effect ◽  
Content Type ◽  
Finance Industry ◽  
Business Alignment ◽  
Market Responsiveness ◽  
Market Turbulence ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings In the context of the Indian finance industry, strong links between IT and the rest of the firm promotes agility. However, market turbulence positively influences market responsiveness but has the reverse effect on process-related agility. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Guidelines for effective intercultural business negotiations

2019 ◽  
Vol 18 (5) ◽  
pp. 199-203
Author(s):  
Jean-Claude Usunier
Keyword(s):  
Design Methodology ◽  
Time Orientation ◽  
Communication Style ◽  
Senior Executives ◽  
Review Of Literature ◽  
Content Type ◽  
Cultural Aspects ◽  
Situational Variable ◽  
Business Negotiations ◽  
Key Negotiation

Purpose For managers and senior executives who find themselves negotiating with international partners who differ in terms of culture, communication style, time orientation, as well as personal and professional backgrounds, understanding the complex range of factors that impact intercultural business negotiations (ICBN) for short – is a fundamentally important skill. Design/methodology/approach This paper is based on an organised review of literature on culture and business negotiations in Usunier (2019), systematically examining the interface of culture with dispositional (e.g. negotiator’s gender) and situational variable (e.g. type of contract, one-shot versus repeated deals). Findings Empathy is not all, culture overlaps and interacts with other key negotiation variables. The paper derives a set of guidelines for effective ICBN. Originality/value Many approaches to ICBN emphasise culture as a stand-alone variable. The approach helps to avoid naïve behaviour and proposes a framework for linking cultural aspects to other major situational and dispositional variables in the ICBN process.

scholarly journals Alignment of business in robotic process automation

2019 ◽  
Vol 3 (1) ◽  
pp. 26-35 ◽  
Author(s):  
Ning Zhang ◽  
Bo Liu
Keyword(s):  
Comparative Analysis ◽  
Design Methodology ◽  
Negative Impact ◽  
Qualitative Comparative Analysis ◽  
Process Automation ◽  
Content Type ◽  
Robotic Process Automation ◽  
Business Alignment ◽  
Practical Implications

Purpose This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment. Design/Methodology/Approach Condition configurations for positive and negative impact for business alignment with RPA. Findings The positive and negative configurations that possibly impact business alignment with RPA. Research limitations/implications There are some human instincts during conditions dichotomization and limited number of cases. Practical implications The findings can be used to guide practice application in real industry. Originality/value This paper adopted crisp-set qualitative comparative analysis to find condition configurations for alignment of business and RPA for more generalization.

Examining the relationships among trust, silence and organizational commitment

2015 ◽  
Vol 53 (8) ◽  
pp. 1843-1857 ◽  
Author(s):  
Alisher Tohirovich Dedahanov ◽  
Jaehoon Rhee
Keyword(s):  
Organizational Commitment ◽  
South Korea ◽  
Design Methodology ◽  
Strong Relationship ◽  
Equation Modeling ◽  
Content Type ◽  
Strong Link ◽  
Work Related ◽  
Structured Equation Modeling ◽  
Analyze Data

Purpose – Previous studies examined the relationships between trust, organizational commitment and the unitary construct of silence. The authors believe that previous studies’ primary shortcoming is the lack of an understanding of the motives of employees in withholding work related issues when they have a lack of trust in their organization and supervisor and a lack of knowledge regarding the form of silence that impacts more organizational commitment. Therefore, the purpose of this paper is to investigate the impacts of trust in organization and trust in supervisor on acquiescent and defensive silence and examines the effects of acquiescent and defensive silence on organizational commitment. Design/methodology/approach – The study utilized structured equation modeling to analyze data from 753 highly skilled employees in South Korea. Findings – The findings revealed that trust in organization is associated with acquiescent silence; trust in supervisor is related with defensive silence and acquiescent silence demonstrated strong relationship with organizational commitment. Originality/value – This study is the first to explore the associations between trust in organization and acquiescent silence and the relationships between trust in supervisor and defensive silence. Moreover, our study reports the strong link between acquiescent silence and organizational commitment.

The Emperor’s new tweets

2014 ◽  
Vol 35 (4) ◽  
pp. 52-56
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Social Media ◽  
Current Literature ◽  
Design Methodology ◽  
Social Activities ◽  
Senior Executives ◽  
Content Type ◽  
Decision Tools ◽  
Social Media Presence

Purpose – The purpose of this paper is to identify decision tools for determining how to structure a social media presence for senior executives. Design/methodology/approach – The desired decision tools emerge from a review of the opportunities and challenges facing senior executives in social media. Findings – By following a structured inquiry into the business purposes of an executive’s social media presence, it is possible to determine what that presence should consist of. Originality/value – In the current literature, there are few attempts to establish practical criteria for social activities by senior executives and how to measure its value.

How lifecycle influences capabilities and their development

2015 ◽  
Vol 8 (1) ◽  
pp. 133-153 ◽  
Author(s):  
Mait Rungi
Keyword(s):  
Design Methodology ◽  
Specific Information ◽  
Small Country ◽  
Capability Development ◽  
Content Type ◽  
Abstract Level ◽  
The Right ◽  
Practical Implications

Purpose – Capabilities are a widely researched subject, but capability development techniques have received considerably less attention. Capability development is a long-term activity, where both how to choose “the right capabilities” and how to develop “the capabilities right” are important. The purpose of this paper is to approach to pick up the most widespread capabilities and development techniques in project-companies, and observes their shift of focus when moving from one lifecycle stage to another. Design/methodology/approach – A long-scale survey was chosen and carried out in EU member state Estonia in 2011, resulting with close to a couple of 100 responses. Findings – The quality of most business capabilities decreases in reaching the decline stage of the lifecycle, but project-related capabilities are improving. The same cannot be concluded for project-led capability development techniques, as they decline, and the quality of traditional and business-led capability techniques are improving. The use of development techniques changes less throughout lifecycle stages than capabilities do – it is not so important how companies develop capabilities, capabilities themselves matter. Research limitations/implications – Survey was performed in a small country which limits the generalizability to larger countries. Practical implications – Capabilities and their development techniques are very much practice-oriented, especially development techniques. However, research indicates that it is more important to choose the right capabilities and worry less about their development-specific issues. Originality/value – Results provide lifecycle-specific information which capabilities and their development techniques prevail at what stage of companies’ lifecycle. Thus far, learning, as the most important technique, has received the most attention, other techniques less – this research gives further information about a wider array of the techniques. Furthermore, the prior research was concentrated on a few specific capabilities or capabilities at an abstract level, this research focuses on a comprehensive set of capabilities.

A typology of sources, manifestations, and implications of environmental degradation

2020 ◽  
Vol 31 (3) ◽  
pp. 765-783
Author(s):  
Kia Hamid Yeganeh
Keyword(s):  
Conceptual Framework ◽  
Empirical Research ◽  
Environmental Degradation ◽  
Design Methodology ◽  
Content Type ◽  
Different Types ◽  
Analyze Data

Purpose The purpose of this paper is to conceptualize and classify sources, manifestations and implications of environmental degradation. Design/methodology/approach First, the typological analysis is used to conceptualize environmental degradation and its components. Then, the concepts are disaggregated into some dimensions organized in row-and-column variables and a cross-tabulated matrix is constructed. Finally, different types of environmental degradation are identified, labeled and discussed. Findings The study distinguishes between two types of degradation as pollution and deterioration and accordingly identifies ten types (five pairs) of environmental degradation. Furthermore, the paper presents a conceptual framework and offers insights into the dynamic interchange between the causes and effects of environmental degradation. Originality/value The originality/value of this study resides in reducing the ambiguities associated with the concept of environmental degradation and offering a multidimensional framework that can be used in empirical research to organize propositions, test hypotheses, analyze data and construct indexes.

Influence of ethical leadership on employee learning orientation: evidence from academics

2019 ◽  
Vol 33 (3) ◽  
pp. 13-15
Author(s):  
Anil Kumar Goswami ◽  
Rakesh Kumar Agrawal
Keyword(s):  
Ethical Leadership ◽  
Design Methodology ◽  
Faculty Members ◽  
Learning Orientation ◽  
Quantitative Methodology ◽  
Content Type ◽  
Employee Learning ◽  
The Relationship ◽  
Positive Effect ◽  
Analyze Data

Purpose The purpose of this paper is to examine the relationship between ethical leadership and employee learning orientation in organizations. Design/methodology/approach This paper uses a quantitative methodology to analyze data collected from 160 faculty members from universities, using a survey questionnaire. Findings The finding of this study reveals that ethical leadership has a positive effect on learning orientation of faculty members in universities. Originality/value This study adds to the field of ethical leadership by investigating the influence of ethical leadership on learning orientation of faculty members in universities.

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