The role of emotional experience and destination image on ecotourism satisfaction

Purpose The purpose of this study is to analyze the influence of the emotional experience (EE) and the image of the tourist destination on the satisfaction of the domestic tourist and his behavioral intentions, represented through the word of mouth (WOM) and his revisit intention. Design/methodology/approach The information obtained through a personal survey to 382 local tourists was refined and subjected to structural equation analysis. Analyses conducted with SPSS 20.0 and AMOS 20 software confirmed the existence of interesting significant relationships. Findings The results show that positive destination image and different experiences are considered to be the main elements that promote positive emotions and satisfaction for tourists, leading to a higher eagerness to spread WOM recommendations and to revisit a destination. The results also verify that interactions with the difficult-replacement services and with residents create strong positive EEs for female visitors, so that they are more willing to revisit a destination than males. Research limitations/implications Eco-destination managers should provide more difficult-replacement services and create an enjoyable and unique experience for tourists to enhance their satisfaction and positive behavioral intentions. Originality/value The results provide some important implications and insights about the marketing theory groundwork of EE and satisfaction, such as how they are to be conceptualized and established and how interactive relationships are formed among them in the ecotourism context.

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From international travelling consumer to place ambassador

International Marketing Review ◽

10.1108/imr-08-2015-0180 ◽

2017 ◽

Vol 34 (3) ◽

pp. 425-443 ◽

Cited By ~ 11

Author(s):

Alessandro De Nisco ◽

Nicolas Papadopoulos ◽

Statia Elliot

Keyword(s):

Structural Equation ◽

Destination Image ◽

Country Image ◽

Marketing Theory ◽

Content Type ◽

Place Image ◽

Tourism Experience ◽

Antecedents And Consequences ◽

Practical Implications ◽

Structured Questionnaire

Purpose The purpose of this paper is to extend international marketing theory by examining country image effects simultaneously from the perspectives of Product-Country Image (PCI), Tourism Destination Image (TDI), and General Country Image (GCI), and by using tourism satisfaction as the central construct in a comprehensive model that investigates post-visit effects in both the product and tourism domains. Design/methodology/approach International tourists from multiple countries were intercepted at the end of a tourism trip and interviewed in-person using a structured questionnaire, resulting in 498 usable responses for data analysis. The model comprised seven constructs measured with 28 variables and was tested with structural equation modelling. Findings The study uncovers a number of cross-effects between a country as destination and as producer, and establishes tourism satisfaction as a core construct that is relevant to both the tourism and product facets of place image. Practical implications Above all, the study’s findings argue strongly in favour of greater coordination between the “product” and “tourism” sides of place marketing. Originality/value The study is original in its integrative analysis of GCI, PCI, and TDI constructs as antecedents and consequences of the tourism experience and, among other original contributions, is the first to investigate the direct link between product beliefs, tourism satisfaction, and post-visit product-related intentions.

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Business confidence in government regulators

International Journal of Conflict Management ◽

10.1108/ijcma-06-2013-0049 ◽

2015 ◽

Vol 26 (3) ◽

pp. 268-287 ◽

Cited By ~ 6

Author(s):

Alfred Wong ◽

Lu Wei ◽

Dean Tjosvold

Keyword(s):

Structural Equation ◽

Business Organizations ◽

Business Managers ◽

Government Officials ◽

Content Type ◽

Structural Equation Analysis ◽

Goal Interdependence ◽

Equation Analysis ◽

Business Confidence ◽

The Government

Purpose – This study aims to examine the conditions that help businesses develop confidence in their government regulators. Businesses are dependent upon governments and subject to their regulations. This study proposes that businesses and governments that confirm each other’s social face have the relationship that helps businesses become confident in their government regulators. It also uses the theory of cooperation and competition to identify when they confirm social face. Design/methodology/approach – Data were collected in Shanghai, China, from government bodies and business organizations from diverse industries. One hundred forty-six pairs of government officials and business managers provided us data for our analysis. Findings – Structural equation analysis suggests that cooperative, but not competitive or independent, goals provide the foundation for mutual confirmation of social face that in turn results in business confidence that the government is competent, caring and regulates effectively. Practical implications – These findings were interpreted as reaffirming the value of relationships for collaboration between business and government and the usefulness of the concepts of social face and goal interdependence for understanding how to develop high-quality business–government relationships in China. Originality/value – This study directly investigates social face among Chinese people and explores its impact on inter-organizational government–business relationships. This study uses social face and goal interdependence to understand when business and regulators develop relationships that promote effective regulation.

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The relevance of information transfer in learning culture

Management Decision ◽

10.1108/md-11-2016-0800 ◽

2017 ◽

Vol 55 (8) ◽

pp. 1698-1716 ◽

Cited By ~ 8

Author(s):

Alfonso J. Gil ◽

Mara Mataveli

Keyword(s):

Information Transfer ◽

Structural Equation ◽

Empirical Work ◽

Learning Culture ◽

Wine Industry ◽

Content Type ◽

Structural Equation Analysis ◽

Equation Analysis ◽

Transfer Of Information ◽

The Impact

Purpose The purpose of this paper is to analyse the impact of the processes of orientation and empowerment and the transfer of information in the learning culture. Design/methodology/approach The first hypothesis predicts that information mediates the relationship between orientation and empowerment processes and learning culture and the second hypothesis suggests that organisational size moderates the relationships between constructs. The empirical work is conducted in the wine industry in Spain through a structural equation analysis, partial least squares. Findings The hypothesis of mediation is confirmed; however, the hypothesis about size moderation is not confirmed. Practical implications The importance of the transfer of information in the foundation of a learning culture is highlighted and, therefore, its importance in the development of learning in organisations, especially in building learning organisations. Originality/value This research contributes to the literature on learning in organisations by sharing not only the characteristics that identify a learning culture, but also the mechanisms or processes through which a learning culture can be developed.

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The significance of definitional dimensions of luxury food

British Food Journal ◽

10.1108/bfj-09-2015-0337 ◽

2016 ◽

Vol 118 (8) ◽

pp. 1976-1998 ◽

Cited By ~ 10

Author(s):

Laura Helena Hartmann ◽

Sina Nitzko ◽

Achim Spiller

Keyword(s):

Structural Equation ◽

Social Dimensions ◽

Food Sector ◽

Luxury Good ◽

Luxury Consumption ◽

Content Type ◽

Self Identity ◽

Structural Equation Analysis ◽

Equation Analysis ◽

German Food

Purpose – An observable shift in food consumption motives for some German consumer segments has created new market potentials for high-priced food items. The purpose of this paper is to empirically show whether and to what extent financial, functional, individual and social dimensions as well as sustainability and authenticity contribute to consumers’ perception of the luxury value of food. Design/methodology/approach – The effects of seven exploratory value dimensions on a perceived luxury value for foods were measured using a partial least squares structural equation analysis of a database generated by a survey done on 936 German consumers in summer 2014. Findings – Luxury food was found to serve as a suitable setting to investigate both old and new motives for luxury consumption. The analyses revealed that all factors contribute significantly to luxury value, with functional and individual luxury facets having the strongest effects. Practical and methodological implications can be derived from the results. Research limitations/implications – Limitations are due to the applied methodology. Practical implications – The definitional dimensions of a luxury food value correspond to those for a general luxury good. The significance of two new luxury values, sustainability and authenticity, was confirmed for luxury food. The functional and individual luxury values were found to be the most significant. This supports the previously postulated change in motives for luxury consumption and also mirrors the new emphasis on quality and self-identity in the German food sector. These findings can be utilised in practical food marketing. Originality/value – Although there are major similarities between food and luxury good consumption patterns, how luxury can be defined in the context of food had not been previously investigated empirically. This paper is the first to study the factors that contribute to the luxury value of food.

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