Corporate governance scandal at Satyam Computer Services Ltd

2014 ◽  
Vol 10 (1) ◽  
pp. 68-81
Author(s):  
S.R. Vishwanath ◽  
Vijaya L. Narapareddy
Keyword(s):  
Information Technology ◽  
Corporate Governance ◽  
Intrinsic Value ◽  
Case Description ◽  
Indian Government ◽  
Content Type ◽  
Financial Position ◽  
Information Technology Services ◽  
Technology Services ◽  
Computer Services

Case description The case highlights a $1.4 billion fraud committed by the founder of a NYSE listed, Information Technology Services firm in India. In response to the crisis, the Indian government appointed an interim board to find a strategic investor in the company. The case traces the events leading to the fall of the company. Students are asked to analyze the governance and intermediation failures, assess the financial position of the company and to estimate the intrinsic value of the company from an acquirer's perspective.

scholarly journals A QUANTITATIVE PERSPECTIVE OF THE IMPLEMENTATION OF BEST PRACTICES ON ITIL: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IN A BRAZILIAN PUBLIC COMPANY UNDER PEOPLE AND PROCESSES OVERVIEW

2019 ◽  
Vol 10 (1) ◽  
pp. 13-11
Author(s):  
Mario Augusto Ranzatti ◽  
Alessandro Marco Rosini ◽  
Orlando Roque Da Silva ◽  
Angelo Palmisano ◽  
Arnoldo J H Guevara
Keyword(s):  
Information Technology ◽  
Corporate Governance ◽  
Best Practices ◽  
Public Administration ◽  
Quantitative Research ◽  
Success Factors ◽  
Technology Governance ◽  
Public Company ◽  
Information Technology Services ◽  
Technology Services

The adoption of Corporate Governance in public administration companies has as focus on the beginning of organizational management, the seeking of best mechanisms to control and management itself and how to achieve good results in the provision of public services for clients and the society that uses these services. The term Information Technology Governance addresses the concern of managers to properly apply the available human and technological resources, making it possible to obtain better results in the provision of their information technology services in an efficient and transparent manner. This paper presents the results of a research that had as objective to identify relevant and priority actions in the implementation of best practices of Information Technology Services Governance in a public company, identifying the success factors in its implementation directing the analysis under the optic of people and processes. The method used was the application of a quantitative research with the results achieved through a case study that took place between the years of 2009 and 2014. The data obtained in this research reflect the employees perceptions about the implantation process and evidences that real experience obtained with the application of best corporate governance practices in public administration, the strengthening of its productive processes and, above all, the contribution that this dynamism and the improvement in the productive processes inductively impact on the improvement and quality of services provided in information technology by a public company to society.

Influence of customer participation on information technology services

2017 ◽  
Vol 117 (6) ◽  
pp. 1077-1092 ◽  
Author(s):  
Jia-Jhou Wu ◽  
Hung Yu Kung ◽  
Tom M.Y. Lin
Keyword(s):  
Information Technology ◽  
Switching Costs ◽  
Least Squares Method ◽  
Relationship Maintenance ◽  
Customer Participation ◽  
Role Clarity ◽  
It Services ◽  
Content Type ◽  
Information Technology Services ◽  
Technology Services

Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services. Design/methodology/approach An empirical study was conducted through a survey of 126 firms receiving IT services in Taiwan. The partial least squares method was used to test the conceptual model of the study. Findings The results indicated that CP positively relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational compatibility, and role clarity are positively related to CP. Research limitations/implications Longitudinal studies are needed to explore how CP affects the dual mechanisms in different phases of customer-firm relationships. Originality/value The study contributes to a thorough understanding of the influences of CP on relationship maintenance.

India’s role in data trade may be stymied

2017 ◽  
Keyword(s):  
Information Technology ◽  
It Services ◽  
Private Companies ◽  
Content Type ◽  
Services Sector ◽  
Surveillance Technology ◽  
Net Profit ◽  
Information Technology Services ◽  
Technology Services ◽  
Software Services

Subject Outlook for India's information technology services sector. Significance India’s three largest exporters of software services -- Tata Consultancy Services (TCS), Infosys and Wipro -- are in the midst of their quarterly reporting season, with Wipro due to report tomorrow and Infosys on October 24. On October 12, TCS announced a 2% fall in net profit in the July-September quarter compared with the same period a year earlier on a modest 4% rise in revenue. Despite this muted market for information technology (IT) services, India is seeking to increase sales and profits from the collection, processing and analysis of data. Impacts Demand for information technology hardware products may increase in India. The global use of surveillance technology may increase. Private companies in India may have to frame and declare privacy policies.

Effective organisational change to achieve successful ITIL implementation

2019 ◽  
Vol 32 (3) ◽  
pp. 496-516 ◽  
Author(s):  
Malcolm Blumberg ◽  
Aileen Cater-Steel ◽  
Mohammad Mehdi Rajaeian ◽  
Jeffrey Soar
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Systems Approach ◽  
Organisational Change ◽  
Change Strategies ◽  
Technology Infrastructure ◽  
Case Study Methodology ◽  
Content Type ◽  
Information Technology Services ◽  
Technology Services

Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL implementations in eight large Australian organisations is used. A socio-technical systems approach represented by Leavitt’s Diamond is adopted as a lens to shed light on the attributes of effective organisational change strategies for successful ITIL implementation. Findings This paper identifies organisational change strategies employed by organisations that have effected a successful ITIL implementation. The authors identified that the ITIL implementation required changes to the four components of the socio-technical work system (STS) identified in Leavitt’s Diamond. Changes to one STS component affected other STS components when implementing ITIL; and that effort applied to the STS components did not need to be equal, but appropriate to the requirements of the ITIL implementation and the organisation. Research limitations/implications The sample size of eight ITIL implementation cases studied may limit the generalisation of findings. Practical implications This research provides IT service management researchers and ITIL practitioners, for the first time, information about organisational change strategies as applied to successful ITIL implementations. Originality/value This research has developed novel insights into organisational change strategies and ITIL implementation that had not previously been explored.

scholarly journals Perencanaan Arsitektur Teknologi Informasi Kelurahan Babau Menggunakan TOGAF ADM

2021 ◽  
Vol 12 (2) ◽  
pp. 116
Author(s):  
Yohanes Hugo Maur ◽  
Andi Wahju Rahardjo Emanuel
Keyword(s):  
Information Technology ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Administrative Services ◽  
Information Technology Services ◽  
Technology Services ◽  
Performance Problem ◽  
Advanced Information Technology ◽  
Further Development

Abstract. Information technology architecture planning for Baubau Village using TOGAF ADM. Babau Village is a village located in Kupang Regency, East Nusa Tenggara Province. Currently, Babau Village has implemented information technology as a centre for information and administrative services. To improve the quality of service to the community, existing information technology needs to be further developed because the amount of information in the system will continue to increase along with population growth. The problem faced if information technology is not developed is a system performance problem. For further development to be more focused, research on an information technology architecture design for Babau Village. The design using TOGAF ADM is a blueprint and a roadmap for the development of advanced information technology services. The aim is that the existing business processes within the Babau Village related to information and administrative services continue to develop according to the needs of the community and the organizational management of Babau Village.Keywords: enterprise architecture planning, TOGAF, ADM, Babau VillageAbstrak. Kelurahan Babau adalah sebuah kelurahan yang terletak di Kabupaten Kupang, Provinsi Nusa Tenggara Timur. Saat ini Kelurahan Babau sudah menerapkan teknologi informasi sebagai pusat pelayanan informasi dan administrasi. Demi meningkatkan kualitas pelayanan kepada masyarakat, teknologi informasi yang ada perlu dikembangkan lebih lanjut karena jumlah informasi yang ada dalam sistem akan terus meningkat seiring pertumbuhan jumlah penduduk. Masalah yang dihadapi apabila teknologi informasi tidak dikembangkan ialah masalah kinerja sistem. Agar pengembangan tahap lanjut lebih terarah, penelitian mengenai sebuah perancangan arsitektur teknologi informasi untuk Kelurahan Babau. Perancangan yang menggunakan TOGAF ADM tersebut merupakan blueprint dan juga roadmap untuk pengembangan pelayanan teknologi informasi tahap lanjut. Tujuannya ialah proses bisnis yang ada didalam Kelurahan Babau terkait pelayanan informasi dan administrasi terus berkembang sesuai dengan kebutuhan masyarakat dan pengurus organisasi Kelurahan Babau.Kata Kunci: arsitektur teknologi informasi, TOGAF, ADM, Kelurahan Babau

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