Why TQM programmes fail? A pathology approach

2014 ◽  
Vol 26 (2) ◽  
pp. 160-187 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
English Language ◽  
Empirical Studies ◽  
Successful Implementation ◽  
Management Support ◽  
Total Quality ◽  
Content Type ◽  
Top Management Support ◽  
Supportive Environment ◽  
Employee Resistance ◽  
And Training

Purpose – Implementing total quality management (TQM) is not without difficulties and achieving its promised benefits is not easy. The purpose of this paper is to identify the barriers to TQM successful implementation. Design/methodology/approach – A literature review has been done to explore the major reasons for the failure of TQM programmes. Findings – An examination of 54 TQM empirical studies identified 54 obstacles to successful TQM implementation. There are both theoretical and practical difficulties in applying TQM in organisations. An ineffective TQM package, inappropriate TQM implementation methods and an inappropriate environment for implementing TQM are the main reasons for TQM failure. The most frequently mentioned reasons for TQM implementation failures include insufficient education and training, lack of employees’ involvement, lack of top management support, inadequate resources, deficient leadership, lack of a quality-oriented culture, poor communication, lack of a plan for change and employee resistance to the change programme. Research limitations/implications – The review was limited to articles written in English language during the past 30 years (1980-2010). Practical implications – TQM does deliver better performance when an appropriate model of TQM is appropriately implemented in a supportive environment. The findings of this paper provide managers with a practical understanding of the factors that are likely to obstruct TQM implementation. Managers should overcome these barriers to achieve the TQM benefits. Originality/value – Understanding the factors that are likely to obstruct TQM implementation will help organisations in planning better TQM models.

Managing top management support in complex information systems projects

2017 ◽  
Vol 19 (1/2) ◽  
pp. 151-164 ◽  
Author(s):  
Salvador Bueno ◽  
M. Dolores Gallego
Keyword(s):  
Information Systems ◽  
Organizational Communication ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
End Users ◽  
Top Management ◽  
Management Support ◽  
Content Type ◽  
Top Management Support ◽  
And Training

Purpose Top management support (TMS) is considered as a critical factor for the success of information systems (ISs) projects. The literature shows that TMS has a positive impact on achieving success in ISs’ projects in different aspects. However, the enabling factors for TMS in complex ISs’ projects have barely been tested, something which this study aims to rectify. Design/methodology/approach This study has designed a research model based on structural equation modelling (SEM) with the intention of analysing the perception of IS end users regarding the effect on TMS of the following factors: technological complexity and training and organizational communication. The application of the study has focused on an enterprise resource planning–open source software (ERP-OSS) environment. Findings The findings show how end users have a perception that organizational communication and training have a positive relation with TMS. Based on these findings, the authors have suggested several practical considerations. Research limitations/implications There are two limitations to this study. First, this study is based on the perception of complex IS/IT users. It would be interesting to add the perception of top managers to provide more solid findings. The second limitation is that this study has not suggested any additional potential factors which could affect TMS. Practical implications First, this article provides a study of the key role of TMS when an organization needs to implement a complex IS/IT. Second, organizations must develop mechanisms for increasing training and communication relating to the new complex IS/IT projects. Finally, the complexity of an IS/IT project does not constitute an enabling factor incentivizing TMS and should therefore not be a determining factor in increasing TMS within an organization selecting an IS/IT. Originality/value This study contributes to advancing theory in the field of TMS in information systems projects.

Developing and validating a total quality management model for healthcare organisations

2015 ◽  
Vol 27 (5) ◽  
pp. 544-564 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Quality Management System ◽  
Customer Management ◽  
Successful Implementation ◽  
Management Support ◽  
Total Quality ◽  
Content Type ◽  
Validated Questionnaire ◽  
Management Techniques

Purpose – The purpose of this paper is to develop a total quality management (TQM) model for healthcare organisations and validate it using a sample of Iranian healthcare organisations. Design/methodology/approach – A validated questionnaire was used to collect data from all healthcare organisations that implemented TQM in Isfahan province, Iran. Findings – Using the proposed model, TQM implementation was measured in healthcare organisations. The level of TQM success in Isfahan healthcare organisations was medium. The highest score was achieved in the dimension of “customer management”, followed by “leadership” and “employee management”. Employee management, information management, customer management, process management and leadership had the most positive effect on TQM success. Using a series of quality management techniques had “synergistic” effect on TQM success. Practical implications – Top management support, effective management of human resources, full involvement of the entire workforce including physicians, education and training, team working, continuous improvement, a corporate quality culture, customer focus and using a combination of management techniques under a quality management system are necessary for TQM successful implementation. Originality/value – A healthcare context-specific model of TQM was developed and tested and suggestions were provided for its successful implementation.

Stakeholder pressure as a driver of risk management practices in public administrations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fabienne-Sophie Schäfer ◽  
Bernhard Hirsch ◽  
Christian Nitzl
Keyword(s):  
Risk Management ◽  
Management Practices ◽  
Future Research ◽  
Top Management ◽  
Successful Implementation ◽  
Management Support ◽  
Content Type ◽  
Top Management Support ◽  
Stakeholder Pressure ◽  
Public Risk

Purpose Drawing upon new institutional theory and blame avoidance theory, this paper aims to examine how stakeholder pressure has an impact on the implementation and use of risk management practices in public administrations. Furthermore, this paper investigates whether top management support mediates this proposed relationship. Design/methodology/approach This paper is based on a survey among public financial managers of German municipalities and federal agencies. Data from 136 questionnaires were used to evaluate the model. Findings The results indicate that top management support fully mediates the relationship between stakeholder pressure and risk management practices. This finding suggests that top management support is crucial for the successful implementation of accounting techniques, such as risk management, in public administrations. Research limitations/implications This study is based on subjective answers by public financial managers. Moreover, this study is based solely on German data. Hence, future research could use a mixed-method approach and data from other countries. Originality/value This paper examines whether stakeholder pressure exerts an impact on the sophistication of public risk management practices.

scholarly journals Enablers of Target Cost Management Implementation: Evidence from Malaysia

2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Norhafiza Baharudin ◽  
Ruzita Jusoh
Keyword(s):  
Cost Management ◽  
Single Case ◽  
Successful Implementation ◽  
Single Case Study ◽  
Management Support ◽  
Top Management Support ◽  
Target Cost ◽  
Target Cost Management ◽  
And Training

This paper examines the enablers that influence the implementation success of target cost management (TCM) in the Malaysian context. A single case study was carried out at an automotive company in Malaysia. Using the innovation diffusion theory, this paper explains the key enablers that may influence the successful implementation of TCM in the Malaysian context by conducting a survey and interviews within the case company. The findings show that only teamwork, top management support and commitment, and training are the significant enablers for the successful implementation of TCM in the case company.  This study provides an initial understanding of the critical factors that influence the successful implementation of TCM in the Malaysian context. The findings suggest that priority should be given to human-related factors, such as teamwork, top management support, and training to support TCM practices. As the findings are based on a single case study, the findings are of more relevance when the intention is one of particularization. Teamwork has contributed to the successful implementation of TCM in the case company because it is under a joint-venture agreement with a Japanese company. Employees tend to be more disposed to some aspects of Japanese culture, such as high in collectivism.   

scholarly journals The Importance of Teamwork, Continuous Top Management Support and Training in Bringing About TQM

2013 ◽  
Vol 5 (9) ◽  
pp. 639-651 ◽  
Author(s):  
Sanjana Brijball Parumasur
Keyword(s):  
Sampling Technique ◽  
Top Management ◽  
Management Support ◽  
Total Quality ◽  
Continuous Training ◽  
Top Management Support ◽  
Managerial Perceptions ◽  
Gender Based ◽  
And Gender ◽  
And Training

As a result of increasing competition, organizations have realised the importance of its human capital in bringing about continuous improvement in quality in order to secure increased customer satisfaction and loyalty as well as sustainable development. Strategic approaches frequently, though not always successfully, adopted in a TQM environment include teamwork, management support and training. Hence, this study aims to assess managerial perceptions of the importance of teamwork, continuous top management support and training in bringing about TQM. Biographical influences on these managerial perceptions are also assessed. A sample of 202 managers (middle, senior, top) was drawn using a stratified random sampling technique. Data was collected using a pre-coded, selfdeveloped questionnaire whose psychometric properties were assessed using Factor Analysis and Cronbach’s Coefficient Alpha respectively. Data was analyzed using descriptive and inferential statistics. The findings reflect that in this organization, the focus in bringing about total quality management is on continuous top management support, followed by continuous training and learning and lastly, teams and teamwork. These dimensions also significantly inter-correlate with each other. Biographical influences were also noted in terms of position, qualifications and gender. Based on the results, recommendations are presented for enhancing team performance, managerial support and training in efforts to bring about TQM.

E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance

2019 ◽  
Vol 27 (2) ◽  
pp. 839-866
Author(s):  
Cristóbal Sánchez-Rodríguez ◽  
Angel Rafael Martínez-Lorente ◽  
David Hemsworth
Keyword(s):  
Business Performance ◽  
Design Methodology ◽  
Top Management ◽  
Process Performance ◽  
Management Support ◽  
Content Type ◽  
Procurement Process ◽  
Top Management Support ◽  
Strategic Purchasing ◽  
Practical Implications

Purpose The purpose of this paper is to analyze e-procurement in small and medium-sized enterprises (SMEs) and its relationship with top management support, IT obstacles and strategic purchasing and the effect of e-procurement on performance (procurement performance and business performance). Design/methodology/approach The hypotheses were tested using a sample of 199 managers from SMEs in manufacturing. Findings The results indicated a significant relationship between e-procurement in SMEs and top management support, IT obstacles and strategic purchasing. Similarly, the authors found a positive relationship between e-procurement and procurement process performance and business performance. Practical implications The findings stress to SME managers, the need to pay attention to top management support, IT obstacles and strategic purchasing when implementing e-procurement. Similarly, it provides evidence of the benefits of e-procurement on procurement process performance and business performance. Originality/value This study fills a gap in the literature regarding e-procurement in SMEs and its impact on performance. SMEs constitute a significant part of today’s economies and e-procurement can significantly impact the performance of these organizations.

Developing human resource for the digitization of logistics operations: readiness index framework

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh Kr Singh ◽  
Shivam Gupta
Keyword(s):  
Fuzzy Ahp ◽  
Organizational Factors ◽  
Organization Culture ◽  
Management Support ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Top Management Support ◽  
Logistics Company ◽  
The Right ◽  
Hierarchy Process

PurposeThe purpose of this study is to identify factors that are important for logistics organizations from the perspective of manpower readiness for digitization of logistics operations. The study also prioritizes the identified factors and also evaluates the readiness index of manpower for the digitalization of logistics processes.Design/methodology/approachThe factors for manpower readiness are identified through literature review and analysis of a case study. Three major categories of factors are identified. These are organizational, behavioural and technological factors. Under these three major categories of factors, 18 sub-factors are identified. Thereafter, with experts' inputs, the factors are prioritized using Fuzzy analytic hierarchy process (AHP). Further, a case illustration of an Indian logistics company has been taken to understand the current processes, technical capabilities, manpower skills and organization culture. After the case analysis and expert inputs, the manpower readiness index has been evaluated by using graph theory matrix approach (GTMA).FindingsThe prioritization of manpower readiness factors has been done using Fuzzy AHP. Organizational factors are found to be the most important factors which require quick attention. Sub-factors that are most important for building competencies in the logistics sector are providing the right training on functional skill development (0.129), top management support and commitment for digitalization (0.117), and organizational culture for process digitalization (0.114), etc. Finally, framework for evaluation of manpower readiness index for logistics operations in the digital age has been illustrated for a case company.Practical implicationsIndian logistics companies can benchmark their readiness index with respect to the best in the industry. Based on the readiness index, logistics companies can analyse their position, gaps from best and worst and can also identify potential areas for improvement.Originality/valueThe novelty of the study lies in the development of a framework for manpower readiness for digitalization in the logistics sector. In literature, this field is very less researched and provides the scope for developing strategies for improving manpower competencies for Industry 4.0. Logistics companies can improve their performance by making their manpower ready based on results obtained for readiness index.

Explaining Successful Implementation of Logistics Information Technology (LIT): An empirical study

2013 ◽  
Vol 03 (08) ◽  
pp. 11-19
Author(s):  
Suhana Mohezar ◽  
Azmin Azliza Aziz ◽  
Mohd Aidil Riduan Kader Awang
Keyword(s):  
Information Technology ◽  
Service Providers ◽  
Third Party ◽  
Process Reengineering ◽  
Successful Implementation ◽  
Third Party Logistics ◽  
Management Support ◽  
Cross Sectional ◽  
Top Management Support ◽  
Logistics Information

This paper aims to examine the factors influencing successful logistics information technology (LIT) among third-party logistics (3PL) service providers. Cross-sectional data from 136 Malaysian 3PL service providers were collected. Our findings indicate that the existence of technological capability, top management support, effective enterprise-wide communication and business process reengineering are pertinent. Nonetheless, the result demonstrate that firm size do not play a role in such initiative.

The verification of effective leadership style for TQM

2014 ◽  
Vol 31 (7) ◽  
pp. 822-840 ◽  
Author(s):  
Young Sik Cho ◽  
Joo Y. Jung
Keyword(s):  
Leadership Style ◽  
Effective Leadership ◽  
Positive Impact ◽  
Primary Data ◽  
Equation Modeling ◽  
Future Research ◽  
Successful Implementation ◽  
Total Quality ◽  
Content Type ◽  
Study Results

Purpose – The purpose of this paper is to verify the universal applicability of total quality management (TQM) across national boundaries. Specifically, the authors examined the validity of the isomorphic nature of TQM leadership style by comparing survey samples from both USA-based firms (n=112) and China-based firms (n=121). Design/methodology/approach – The authors collected the primary data through a survey research method. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) were adopted to test the hypothesized research model. Findings – The study results did not support the universality of TQM practices. For example, the results reveal that in the USA-based firms, transformational leadership has a more significant positive influence on TQM practices, while in the China-based firms, transactional leadership has a more significant positive impact on TQM practices. Originality/value – Most of the existing literature on TQM assumed that the most effective TQM leadership style would be universal across organizational or international boundaries. However, our findings imply that the effective leadership style for successful implementation of TQM practices could be contingent on the cultural background embedded within the firms. Therefore, the authors anticipate the findings of the study will guide future research on TQM and create a new path to find solutions not only for optimizing the successful implementation of TQM, but also for minimizing the current high level of TQM failures.

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