Mobile technologies and applications towards smart tourism – state of the art

2019 ◽  
Vol 74 (1) ◽  
pp. 82-103 ◽  
Author(s):  
Jelena Dorcic ◽  
Jelena Komsic ◽  
Suzana Markovic
Keyword(s):  
Conference Proceedings ◽  
Academic Research ◽  
Mobile Technologies ◽  
Future Research ◽  
Content Type ◽  
Consumer Perspective ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Ebsco Host ◽  
Smart Tourism

Purpose The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and applications in smart tourism published between 2012 and June 2017. Design/methodology/approach Published peer-reviewed articles were gathered from the three largest and most popular online databases and search engines – EBSCO host, Science Direct and Google Scholar and ENTER conference proceedings. Based on a keyword-driven search and content analysis, 126 articles were determined to be relevant to this study. Findings Selected publications were analyzed in accordance with the proposed research questions and thematically classified into three main categories: consumer perspective, technological perspective and provider perspective. The findings contribute to a better overall understanding of recent research into mobile technologies and applications in smart tourism by presenting the main results, methods, trends and other insights of relevant publications. Research limitations/implications Although the researchers used two databases, one search engine and ENTER conference proceedings to collect articles, there is the possibility that some studies connected to the topic were not included. The study did not include books, other conference proceedings, literature reviews, theses, business reports and other possibly relevant publications. Originality/value This study provides a systematic review of the most recent published academic research (2012-June 2017; also including “Online First” articles) on mobile technologies and applications in smart tourism. The results of this study provide an agenda for future research in tourism and hospitality industry by identifying major trends and developments in smart tourism.

Promoting awareness of sex trafficking in tourism and hospitality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Joshua Aston ◽  
Jun Wen ◽  
Edmund Goh ◽  
Oswin Maurer
Keyword(s):  
Sex Trafficking ◽  
Current Knowledge ◽  
Academic Research ◽  
Tourism Industry ◽  
Future Research ◽  
Content Type ◽  
Short Commentary ◽  
Tourism And Hospitality Industry ◽  
Current Knowledge Base ◽  
Tourism And Hospitality

Purpose This cutting-edge short commentary is intended to raise awareness of sex trafficking in the tourism and hospitality industry. The purpose of this paper is to also advocate for further research to identify and hopefully prevent sex trafficking in related settings. Design/methodology/approach This paper provides a descriptive overview of the current knowledge base on sex trafficking in tourism and hospitality. Based on gaps in the literature, future research agendas and directions are suggested. Findings Academic research on sex trafficking in tourism and hospitality remains limited. More scholarly attention is needed to this matter. The tourism industry is directly and indirectly associated with sex trafficking (e.g. hotel accommodations and direct consumption of sexual services, such as through sex tourism). Despite legislative efforts by international government agencies to eradicate sex trafficking, the problem remains pervasive. Broader practice- and research-based intervention efforts are needed. Originality/value This short commentary advocates for tourism and hospitality researchers to make practical and theoretical industry contributions that may help prevent sex trafficking.

Distribution channel in hospitality and tourism

2015 ◽  
Vol 27 (3) ◽  
pp. 431-452 ◽  
Author(s):  
Rob Law ◽  
Rosanna Leung ◽  
Ada Lo ◽  
Daniel Leung ◽  
Lawrence Hoc Nang Fong
Keyword(s):  
Distribution Channel ◽  
Internet Technology ◽  
Mobile Technologies ◽  
Primary Data ◽  
Content Type ◽  
Tourism Product ◽  
Product Service ◽  
Travel Agencies ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose – The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional intermediaries (travel agencies), considering the move of the current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to search and purchase products/services from suppliers directly. Consequently, the necessity and role of traditional intermediaries in the industry become questionable. Design/methodology/approach – In all, six focus group interviews were conducted to collect primary data from ten managers of three traditional travel agencies and 11 managers from three business hotels in Hong Kong, which is a major travel destination in Asia with many world-class hotels and tourism facilities. Findings – Despite their different business backgrounds, the interviewees agreed on the increasing importance of Internet technology in the distribution of tourism products. The interviewees also posited that traditional travel agencies are still needed to serve certain customer groups, albeit their role may have little importance. Practical implications – Practitioners should adapt to technologically induced changes to remain competitive in the e-business era. Originality/value – This paper provides several original contributions. First, this paper supplements the extant literature by revealing how modern practitioners perceive disintermediation in the tourism and hospitality industry. Second, this paper is the first to investigate the disintermediation issue from the perspectives of tourism product/service suppliers and intermediaries. Finally, this paper provides a reference for industry practitioners to establish adequate strategies that take advantage of Internet technology.

scholarly journals The circular economy, natural capital and resilience in tourism and hospitality

2019 ◽  
Vol 31 (6) ◽  
pp. 2544-2563 ◽  
Author(s):  
Peter Jones ◽  
Martin George Wynn
Keyword(s):  
Circular Economy ◽  
Hospitality Industry ◽  
Natural Capital ◽  
Academic Research ◽  
Development Planning ◽  
Theoretical Understanding ◽  
Content Type ◽  
Academic Literature ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to review some of the academic literature on the circular economy, natural capital and resilience by tourism and hospitality scholars and to examine how a number of companies and industry bodies within the tourism and hospitality industry have used these concepts in their business operations and development plans. Design/methodology/approach The paper outlines the importance of sustainability to the tourism and hospitality industry and provides definitions of the concepts of the circular economy, natural capital and resilience. The paper reviews some of the academic literature on these concepts, explores how a number of companies and industry bodies within the tourism and hospitality industry have used them in their business and planning operations and identifies a number of future directions for academic research and managerial contributions. Findings The concepts illuminate a range of sustainability challenges and opportunities, and some companies use these concepts in their sustainability strategies and development planning. The current depth of theoretical understanding does not lend itself to management strategies, but one fruitful avenue is to explore how information systems can be better deployed to support these concepts and sustainability management in general. Originality/value The paper provides an accessible exploratory review of how academics and companies are focussing on the concepts of the circular economy, natural capital and resilience in the tourism and hospitality industry. As such, it will be of interest to academics, students and practitioners interested in the hospitality industry.

What do we know about social media and firms’ financial outcomes so far?

2017 ◽  
Vol 8 (1) ◽  
pp. 39-54 ◽  
Author(s):  
Murat Kizildag ◽  
Mehmet Altin ◽  
Ozgur Ozdemir ◽  
Ilhan Demirer
Keyword(s):  
Social Media ◽  
Financial Performance ◽  
Academic Research ◽  
Future Research ◽  
Content Type ◽  
Financial Outcomes ◽  
Operating Income ◽  
Critical Issues ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality

Purpose This paper aims to understand the emergence, the revolution and the relevant knowledge of academic research concentrating on social media (SM) and hospitality and tourism firms’ financial performance. The authors not only identified the gaps and critical issues in research but also re-conceptualized profound directions for the future research in technology and finance in the hospitality and tourism field. Design/methodology/approach This study adopted an in-depth review analysis to investigate and review previous scholarly papers published in hospitality, tourism and hospitality and tourism journals from January 2011 to the present. The authors thoroughly analyzed and reviewed peer-reviewed/refereed, blind-reviewed, full-length published articles and working papers within SM and hospitality firms’ financial performance. Editor notes, prefaces, research notes, industry articles, internet publications, conference preceding, books and book chapters were excluded. Findings Having examined the empirical content of 26 peer-reviewed scholarly articles, the authors clearly observed that none of the papers went beyond analyzing the effect of SM on hotels’ revenue per available room, revenues, net profit, average daily rate, occupancy rates, net operating income, etc., and all papers ignored the analysis of many critical financial proxies. Research limitations/implications This critique and review paper is limited to the relationship between SM and firms’ financial performance within the hospitality and tourism context. Practical implications This review provides a blueprint to guide future research, facilitate knowledge accumulation and create a new understanding and awareness in practice as well as SM and financial performance research. Social implications This paper complements and adds to previous work by demonstrating various aspects, evidences, findings and inferences regarding the association between online SM platforms and firms’ financial performance and by proposing rigorous abstract and specific future extensions to both practice and discipline-specific knowledge. Originality/value There is an absence of the most updated review study of published papers on SM and hospitality and tourism firms’ financial performance. Although how SM contributes to firms’ financial performance is clear to academicians and industry professionals, no solid consensus or theoretical certainty about what the authors know and do not know has been achieved.

Progress on smart tourism research

2019 ◽  
Vol 10 (4) ◽  
pp. 522-538 ◽  
Author(s):  
Fuad Mehraliyev ◽  
Youngjoon Choi ◽  
Mehmet Ali Köseoglu
Keyword(s):  
Life Cycle ◽  
Social Structure ◽  
Human Subjects ◽  
Future Research ◽  
High Concentration ◽  
Quantitative Review ◽  
Tourism Research ◽  
Content Type ◽  
Tourism And Hospitality ◽  
Smart Tourism

Purpose The purpose of this paper is to conduct a systematic and quantitative review of published papers on smart tourism. More specifically, the paper aims to identify the smart tourism research life cycle, collaboration trends, main social structure, disciplinary approaches and foundations, research topics and methodological approaches. Design/methodology/approach Systematic quantitative review techniques were used to review smart tourism literature. Frequency analysis, network analysis, text mining techniques were performed on data obtained from 96 papers collected from three databases as follows: Web of Science, Scopus and EBSCOhost. Findings The smart tourism research life cycle has two turning points with an exponential increase: 2015 and 2017. The latter is mainly associated with the internationalization of collaboration. Social structure of smart tourism research was revealed. Many of the ideas and research trends are affected by one research cluster. Destination related articles are dominant in smart tourism research. Internet of things and tourist experience are less researched areas. Only a quarter of the articles was published in tourism and hospitality journals. In particular, there is a big gap in published papers in hospitality journals. An important gap from methodological aspect is limited number of qualitative studies with human subjects. The geographical limitation is high concentration of smart tourism studies in Korea. Research limitations/implications This study collected and analyzed only full papers published in peer-reviewed journals. Future research may consider including book chapters and/or conference proceedings. This study was mainly based on quantitative review techniques. Qualitative or mixed review techniques may be conducted. Originality/value This study is the first literature review on an increasingly popular topic of smart tourism.

A critical review of moderation analysis in tourism and hospitality research toward robust guidelines

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
S. Mostafa Rasoolimanesh ◽  
Mingzhuo Wang ◽  
Josip Mikulić ◽  
Puvaneswaran Kunasekaran
Keyword(s):  
Systematic Review ◽  
Design Methodology ◽  
Academic Research ◽  
Future Research ◽  
Methodological Issues ◽  
Content Type ◽  
Multigroup Analysis ◽  
Moderation Analysis ◽  
Key Issues ◽  
Tourism And Hospitality

Purpose This article aims to propose guidelines to develop moderation hypotheses, assess moderators using the multigroup analysis and interaction effect approaches and interpret the results of moderation analysis in tourism and hospitality research. Design/methodology/approach Through a review of 600 articles published in top tourism and hospitality journals from the year 2016 to 2020, and reviewing the literature related to moderation analysis, this study identifies key issues in different steps of moderation analysis and proposes robust guidelines to aid future research. Findings The results of the systematic review uncovered some key issues in different steps of moderation analysis, such as hypothesis development, moderation assessment and results interpretation. The findings emphasized the typical methodological misconceptions and improper practices for moderation analysis. Research limitations/implications Moderation analysis is of great significance to the advancement of theory, and its application has increased significantly in recent years. However, many studies appear to have a limited understanding of moderation analysis and follow questionable practices regarding hypothesis development, moderation assessment and results interpretation, thus leading to suspicious conclusions for theory advancement. By highlighting these methodological issues, this article provides robust guidelines for moderation analysis, which is of great theoretical and methodological significance to the academic research in tourism and hospitality. Originality/value As one of the first studies to provide robust guidelines for moderation analysis, based on a critical and systematic review of papers published in top-tier journals in tourism and hospitality and the latest developments on moderation analysis in the wider literature, this article has important theoretical and methodological significance for the academic research in tourism and hospitality as well as general social science disciplines.

Coworking space as a third-fourth place: changing models of a hybrid space in corporate real estate

2019 ◽  
Vol 21 (4) ◽  
pp. 324-345 ◽  
Author(s):  
Eunhwa Yang ◽  
Catherine Bisson ◽  
Bonnie Eaton Sanborn
Keyword(s):  
Real Estate ◽  
Academic Research ◽  
Well Being ◽  
Social Needs ◽  
Mobile Technologies ◽  
Future Research ◽  
Content Type ◽  
Operational Characteristics ◽  
Corporate Real Estate ◽  
Coworking Spaces

Purpose This paper aims to review the concept and characteristics of coworking space, especially physical and operational characteristics and its objectives. The authors propose three models of coworking spaces, such as revenue, synergistic and customer contact, which organizations can use as a part of their corporate real estate strategies to build workplace flexibility and resiliency. This paper also addresses research gaps and a research agenda for future research. Methodology This paper is a literature review of academic research focusing on coworking spaces. Because of the relatively limited existing academic literature on the topic, industry sources and white papers are also reviewed. Findings The authors categorized common threads of the existing literature on coworking spaces to emergence and growth trends, the types of users, the type of work to be completed in these spaces, characteristics of coworking spaces and the desired outcomes of coworking space models. Coworking spaces are expected to grow worldwide because of the increase in knowledge-based economy, the “digital nomad” lifestyle and mobile technologies, however, there is limited research on the relationship between spatial and operational characteristics of coworking spaces and users’ collaboration, social well-being and creativity. No research identified fully articulated the nuanced differences between the types of coworking spaces now found in the real estate ecosystem. Research limitations There is limited academic, empirical research focusing on coworking spaces. Thus, the search for literature itself is limited to a small number of papers. Although the authors extended the search to non-academic sources, the conclusion of this study is tentative because of the prematurity of the topic. Originality/value This paper urges the identification of research questions, considering the fast growth of coworking spaces and suggests future research directions based on newly proposed models. Industry practitioners, including building owners, managers, coworking space providers and corporate real estate practitioners, can consider using variations of coworking space concepts and characteristics, as they understand the importance of social needs and connectivity among users. By addressing the history of the coworking space as a concept and business model, and updating the types of models to include new coworking spaces, the authors provide further options to industry practitioners as to how to integrate coworking into their real estate.

Machine learning of robots in tourism and hospitality: interactive technology acceptance model (iTAM) – cutting edge

2020 ◽  
Vol 75 (4) ◽  
pp. 625-636 ◽  
Author(s):  
Hanyoung Go ◽  
Myunghwa Kang ◽  
SeungBeum Chris Suh
Keyword(s):  
Machine Learning ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Hospitality Industry ◽  
Interactive Technology ◽  
Future Research ◽  
Content Type ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Acceptance Model

Purpose The purpose of this study is to discuss how consumers accept advanced artificial intelligence (AI) robots in hospitality and tourism and provide a typology and conceptual framework to support future research on advanced robot applicability. Design/methodology/approach This research reviews current cases of AI use and technology acceptance model (TAM) studies and proposes a framework, interactive technology acceptance model (iTAM), to identify key determinants that stimulate consumer perceptions of advanced robot technology acceptance. Findings The main constructs and types of advanced robots were identified by reviewing TAM studies and AI robots that are currently used in the tourism and hospitality industry. This research found that as technologies tested in TAM studies have been improved by highly interactive systems, increased capability and a more user-friendly interface, examining perceived interactivity of technology has become more important for advanced robot acceptance models. The examples of advanced robot uses indicate that each machine learning application changes the robots’ task performance and interaction with consumers. Conducting experimental studies and measuring the interactivity of advanced robots are vital for future research. Originality/value To the authors’ knowledge, this is the first study on how consumers accept AI robots with machine learning applications in the tourism and hospitality industry. The iTAM framework provides fundamental constructs for future studies of what influences consumer acceptance of AI robots as innovative technology, and iTAM can be applied to empirical experiments and research to generate long-term strategies and specific tips to implement and manage various advanced robots.

The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda

2020 ◽  
Vol 32 (11) ◽  
pp. 3419-3438
Author(s):  
Shu-Chuan Chu ◽  
Tao Deng ◽  
Hong Cheng
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Design Methodology ◽  
Academic Research ◽  
Future Research ◽  
Content Type ◽  
Social Media Advertising ◽  
Use Of Social Media ◽  
Tourism And Hospitality

Purpose This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for future research. Design/methodology/approach Covering a 15-year time span (2004–2019), this study is focused on journal papers archived in two academic databases in social sciences: Business Source Complete and Communication and Mass Media Complete. Each of the 192 papers collected was coded for 8 major variables: journal, year of publication, research topic, country studied, type of social media investigated, method, theoretical underpinning and key findings. Findings Three major topic areas are identified in this study: use of social media from consumer’s perspective, use of social media from organization’s perspective and effects of social media. Research limitations/implications Although a few prior papers have provided a literature review of social media in tourism and hospitality, no review-based papers have ever examined social media as an advertising vehicle in the context of HTT. Most reviews to date have been limited to general social media studies, without much advancement of theory building in advertising research. Originality/value To the best of the authors’ knowledge, this paper represents the first theoretical review of academic research on social media advertising in HTT. The review concludes by suggesting a theoretical framework for studying social media advertising in HTT and offering an agenda for future research.

A review of the hotel industry in Nigeria: size, structure and issues

2016 ◽  
Vol 8 (2) ◽  
pp. 117-133 ◽  
Author(s):  
Belinda Nwosu
Keyword(s):  
Size Structure ◽  
Hotel Industry ◽  
Secondary Data ◽  
Future Research ◽  
Content Type ◽  
Government Education ◽  
Hotel Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Capital Development

Purpose The purpose of this paper is to provide an overview of the dynamics that define, govern and shape the tourism and hospitality sector in Nigeria, in particular, the hotel industry with respect to its size, structure and salient issues that impact on it. Design/methodology/approach To explain the dynamics within the hotel sector, primary survey data from STR Global were used. In addition, content analysis of secondary data from government, education and industry sources were used to identify the issues within the industry. Findings The findings show positive indicators for employment and further expansion within the hotel sector in Nigeria. However, the lack of supporting institutions, legal frameworks and industry representation makes the management of human resources an area of concern. Research limitations/implications The findings of this research are limited due to the sample size and to the lack of publicly available data from government, education and industry. However, the implications suggest the need for a research agenda for the tourism and hospitality industry in Nigeria. This will create the framework to understand and improve best practices particularly with institutional frameworks, employment and human capital development. Originality/value The gap in the literature concerning any systematic review of the hotel industry in Nigeria makes this research timely, as it synthesises widely different sources into a coherent whole. This will help to form a reference point for future research in the field.

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