THE IMPACT OF WORK CULTURE ON THE APPARATUS WORK PERFORMANCE

Work culture has a direct positive effect on the performance of the apparatus. If the apparatus creates conducive work culture in managing the allocation of village funds, their work performances will get better as well. The study aimed to explore the impact of work culture on the apparatus work performance. This quantitative study employed a survey method with causal analysis; the subject was the apparatus in Gorontalo Regency. The study results found that the creation and improvement of work culture will increase the work performance of the apparatus in managing village allocation funds. This means that work culture is a set of values, norms, and rules that are felt by individuals. It is fostering belief based on the values believed by employees to realize the best work performance in forming a work culture that occurs when the work environment or learning organization faces problems in the organization. As a result, creating a conducive workplace culture will be the main factor determining changes in apparatus performance in planning, implementing, and evaluating work programs.

EFFECTIVENESS OF WASTE MANAGEMENT AS A SOURCE OF ELECTRICAL ENERGY IN TPA BENOWO, SURABAYA CITY

Waste management is very important to achieve a clean and healthy environmental quality, thus waste must be managed as well as possible by implementing established planning and regulations so that things that are negative for life do not happen. Reuse accompanied by reduced usage is an effective step to overcome existing problems and the lifestyle of the community must be changed with existing waste to be processed into something of value, therefore the government has created innovations in overcoming waste problems, namely using environmentally friendly technology or PLTSa Garbage power plant). The purpose of this research is to describe, know and analyze the effectiveness of waste management as a source of electrical energy in TPA Benowo, Surabaya. This research is a form of research conducted with a qualitative approach. Data collection techniques in this study are interviews, observation and documentation to obtain information related to environmentally friendly technological innovations. The results show that the effectiveness of waste management as a source of electrical energy in TPA Benowo, Surabaya city is effective and is running according to existing regulations by measuring indicators from Riant Nugroho's theory so that with Appropriate the effectiveness of established policies can turn waste into useful goods. with environmentally friendly technology.

THE EFFECT OF PACKAGE SERVICE QUALITY ON CUSTOMERS SATISFACTION (Studies on Customers of Jemur Andayani Post Office, Surabaya City)

This research is motivated by the increasing number of package delivery services other than the post office which results in intense competition. While the object chosen in this study is the customer of the Jemur Andayani Post Office, Surabaya, where there has been a decrease in the level of package delivery at the Jemur Andayani Post Office and an increasing number of competitors. The purpose of this research was to determine the influence of service on satisfaction at Jemur Andayani Post Office. After literature review and formulating hypotheses, data were collected through quantitative methods using a questionnaire to 100 customers of the Jemur Andayani Post Office. This research uses an analytical method is simple linear regression analysis. The results of the hypothesis test show that the t value is 25.249. T value (25.249)> t table (1.660), then Ho rejected and H1 accepted. So there is a significant influence between package service quality on satisfaction at the Jemur Andayani post office, Surabaya

INNOVATION OF LOCAL GOVERNMENT IN INCREASING TOURISM WAKATOBI REGENCY

This study uses qualitative descriptive analysis, the type of data used in this study is secondary data and literature study survey by taking from previous research and collecting data from websites related to this research. The local government of Wakatobi Regency continues to innovate to create tourist attractions that can attract visitors. To achieve the success rate of local government in making innovations will be seen in the development of the region itself. So that the government of Wakatobi Regency continues to innovate in tourism. Wakatobi regency has natural tourism and cultural tourism, 195 natural tourism, and 451 cultural tourism. And not only that good transportation will also support the development of tourism and provide comfort to visitors who come.

STRATEGY BUMDESA (VILLAGE-OWNED ENTERPRISE) IN THE TOURISM DEVELOPMENT VILLAGE OF TAMAN PINGGIR GAWAN (TPG), PILANGGEDE VILLAGE, BALEN DISTRICT, BOJONEGORO REGENCY

Pilanggede Village is one of the villages that has a village economic institution called BUMDesa Pilanggede Gemilang. Which BUMDesa has succeeded in building a tourist village destination. The development of this tourist village is named the Taman Pinggir Gawan Tourism Village (TPG) which presents a characteristic of the panoramic beauty of the Bengawan Solo River. However, behind the panoramic beauty, the Bengawa Solo River is a river that is prone to flood disasters when the rainy season arrives. So that BUMDesa Pilanggede makes efforts to minimize the impact of disasters and also to maintain the existence of tourist villages. This research aims to examine how the BUMDesa strategy is in the development of the TPG tourism village, Pilanggede Village, Balen District, Bojonegoro Regency. The research method used is descriptive qualitative by describing the facts that occur in the field. Data collection techniques using observation, interviews, documentation, and triangulation. The results showed that in the process of developing a tourist village, several programs had been designed. The program includes establishing the image of tourism with the addition of new vehicles and also improving facilities and infrastructure, improving the quality of human resources through training, carrying out activities to maintain environmental hygiene, and also promoting through social media.

COMMUNICATION EFFECTIVENESS OF SURABAYA CITY GOVERNMENT THROUGH TWITTER AND FACEBOOK

Advances in information and communication technology encourage the government as a stakeholder to have social media accounts. Likewise, the community is also required to have social media as a means of communication. The importance of social media has a very significant impact, especially in the field of government, for example as a medium in conveying suggestions and complaints from the public to the government or vice versa. Twitter and Facebook are some of the social media that are very popular with Indonesians. Including the Surabaya City Government, to support and develop policy programs made, they use this social media tool as an effective medium of communication. The purpose of this study was to determine the level of effectiveness of Surabaya city government communication via Twitter and Facebook. The research method used is descriptive qualitative by utilizing the Nvivo application to process the data. In this study, there are several assessment indicators used as benchmarks, namely (1) Accuracy, (2) Creativity, (3) Activeness, (4) Interaction, (5) Transparency. From the research results, it is known that the effectiveness of communication via Twitter is better than Facebook in terms of accurate information, creativity, activeness, and transparency. Meanwhile, in terms of interaction, Facebook is higher. Therefore, the Government is required to be even more innovative in conveying information to the public, so that people have an interest in knowing information about government and policies that have been announced.

PUBLIC COMPLAINT HANDLING SERVICES ABOUT PUBLIC STREET LIGHTING AT THE DINAS KEBERSIHAN RUANG TERBUKA HIJAU SURABAYA CITY

Complaints are an important factor to assist the government in improving the quality of public services. During 2016-2020 in the City Government of Surabaya, the Green Open Space Cleaning Service was ranked as the top 5 Regional Apparatus Organization that received a lot of complaints. The highest complaint was related to public street lighting in the city of Surabaya. The purpose of this study was to determine the service for handling complaints about public street lighting(PJU) at the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) Surabaya City. This research uses qualitative methods with qualitative data analysis techniques. The results showed that the complaint handling service of the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) was based on the Peraturan Daerah No. 4 Tahun 2014 Pasal 38 Ayat 2 concerning the Complaint Handling System, namely: 1). In the institutional aspect, there are a series of work rules, allowed and prohibited actions in handling complaints, and information provided to the public. 2). Procedural aspects, response when receiving complaints and follow-up complaints. 3). Integrative, available channels between officers and available media channels for the public. 4). Comprehensive in nature, examines the type and nature of complaints.

DEVELOPMENT OF TOURISM VILLAGE THROUGH CBT APPROACH IN KAYUTANGAN HERITAGE VILLAGE, MALANG CITY

Kayutangan Heritage Village is a tourism village that presents the authenticity of the village with all the historical relics in the form of buildings with Dutch colonial pattern, culinary, and socio-cultural people in it that become an attraction to be visited and enjoyed so as to bring up memories of the past. Kayutangan Heritage Village is managed and developed independently by The Tourism Conscious Group (Pokdarwis). This study aims to know, describe and analyze the Development of Tourism Villages through a Community Based Tourism (CBT) Approach in Kayutangan Heritage Village, Malang. The method used in this study is descriptive qualitative. Sampling techniques used are purposive sampling and snowball sampling. The results of this study show that Kayutangan Heritage Village has fulfilled all dimensions of CBT development, namely economic dimension, social dimension, cultural dimension, environmental dimension and political dimension as has been conveyed through the theory of CBT development dimension by Suansri quoted by Sunaryo (2013:142). However, the implementation of the development of Kayutangan Heritage Village through CBT has not been optimal, because there are some things that are still not considered in the economic and environmental dimensions.

THE INFLUENCE OF ORGANIZATIONAL CULTURE AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE ENGAGEMENT WITH ORGANIZATIONAL COMMITMENT AS A MEDIATOR

The focus of this research is how to improve employee engagement at the PT.X head office by examining the relationship between organizational culture and organizational perceptions of employee engagement with organizational commitment as a mediator. This research uses quantitative approach, which is a study that aims to explain a cause of the occurrence of social phenomena, which the phenomenon will be explained by conducting an objective measurement. Primary data collection through the dissemination of questionnaires to 74 respondents. Data analysis using the partial least square equation model or can be known as SEM-PLS. Based on the results of research that has been found, it can be concluded that organizational culture variable does not give a significant direct positive influence on employee engagement, whereas when viewed on variables perceived organizational support and organizational commitment, these two variables have a significant positive direct affect on employee engagement. If the direct influence relationship between organizational culture and employee engagement does not have a significant influence, but when the variable is mediated by organizational commitment, then the results state that there is a significant positive influence relationship between the two variables. This shows that the organization's commitment to succeed has a significant role in mediating the relationship between organizational culture and employee engagement.

QUALITY OF DIRECT CASH ASSISTANCE SERVICES AFFECTED BY COVID-19 ON COMMUNITY SATISFACTION OF DIRECT CASH ASSISTANCE RECIPIENTS IN PEJENG VILLAGE GIANYAR REGENCY, BALI PROVINCE

Pejeng Village Government Services in Handling Covid-19 in the Village through the Village APB by distributing Direct Cash Assistance (BLT) to the community. The quality of BLT distribution services in Pejeng Village will have an impact on community satisfaction. There were problems related to the BLT distribution that was not right on target. This condition is the background of this study to determine whether responsiveness, reliability, assurance, concern, and tangibles partially and simultaneously affect the satisfaction of the people of Pejeng Village, Gianyar Regency. The method used in this research uses a quantitative descriptive approach. The purpose of this study was to determine and analyze the effect of responsiveness, reliability, assurance, empathy, and tangibles on community satisfaction Pejeng Village. The results showed that responsiveness, reliability, assurance, empathy, and tangibles partially and simultaneously had a positive and significant effect on community satisfaction in Pejeng Village, Gianyar Regency.